My full resume

JEREMY SAUNDERS

16 Greenacre Street, Dianella WA 6059, Australia Mobile: +61 4 13 441 846 ● E-mail: [email protected]

Summary of Experience ___________________________________

Jeremy is an independent IT consultant based in Perth, Western Australia providing expertise to

enterprise, corporate, higher education and government clients.

With 25+ years of IT experience, both in Australia and overseas, Jeremy has built up a strong

reputation within his industry and is one of the most highly respected Microsoft and Citrix technical

resources in Australia.

With exceptional design and problem solving skills through precise methodologies applied at both

technical and business levels, Jeremy strives to achieve the best business outcomes. He is known for

his attention to detail with infrastructure assessment, architecture/design, implementation and

handover to BAU documentation, from both customers and peers.

Jeremy has worked on a wide variety of projects either independently or via a Systems Integrator,

and as such, has developed a high level of skill and experience in his niche.

He specialises in:

Technical Architecture; including delivery of Infrastructure Requirements Documents (IRD's),

High Level Designs (HLD's), Low Level Designs (LLD's) and Bills of Materials (BOM's)

Technical Project Leadership

Project Delivery & Transitioning – including test plans, release management, operational

readiness.

Stakeholder Management – including project stakeholders, business owners, strategic

partners, vendors

Active Directory, Lightweight Directory Services (AD LDS), Federation Services (ADFS)

Desktop Transformation

Application Portfolio Management

Citrix Solutions (XenApp, XenDesktop, NetScaler, Web Interface, StoreFront)

Desktop Virtualisation / VDI

Application Delivery & Virtualisation (mainly Citrix & App-V)

Remote Desktop Services (Terminal Services)

Group Policy, including Advanced Group Policy Management (AGPM)

Managed Operating Environment (MOE)/SOE (mainly MDT, ConfigMgr AKA SCCM)

Application Packaging

User Environment Management (mainly AppSense , Norskale, Immidio)

Virtualisation (VMware ESX with vCenter & Microsoft Hyper-V with SCVMM)

Strong scripting and coding skills in many languages, such as PowerShell, VBScript, Shell,

Python, Perl, PHP, C++, C#

mailto:[email protected]

Jeremy has close Vendor relationships and aligns with industry and Vendor best practices. He is

often required to engage strategic partners or vendors for a variety of project tasks to assist with

product and application validation, as well as strategy.

He is comfortable presenting to the project board and key stakeholders through to CXO level.

Jeremy can adapt and work under numerous project management methodologies, such as PRINCE2

with a Waterfall approach to the project’s execution, or an agile framework such as Scrum.

He puts his heart and soul into every job he does, and values and maintains high ethical standards,

integrity and morals.

He is an active member on several well-known Internet forums, runs his own website, and is a

regular Blogger and Tweeter.

In 2013 he was awarded as a Citrix Technology Professional (CTP); one of only 48 in the world.

Jeremy is married with 3 children and in his spare time enjoys cycling, kayaking , property investing,

performing as part of an improv (theatresports) group, and has been known to do the occasional

open mic stand-up comedy gig, and storytelling gig.

Awards _______________________________________________

Citrix Technology Professional (CTP) for 2013

Speaking Engagements ____________________________________

Citrix Synergy 2013 Session Speaker. Topic: Learn why AppDNA should be a part of every

consultant’s toolkit.

Citrix Perth Forum June 2013: Presented on AppDNA and application compatibility testing.

Education and Qualifications ________________________________

Microsoft System Center Configuration Manager 2012 (70-243)

Completed the AWS Essentials 3.0 training course

Completed the Architectural Thinking course offered internally by IBM and aligned with The

Open Group Architectural Framework (TOGAF) certification.

Completed a Technical Writing course at the Australian Institute of Management

Completed a Time Management course at the Australian Institute of Management

Microsoft Certified Systems Engineer (MCSE) NT4/2000/2003

Microsoft MCSE 2000/2003: Messaging Specialist

Microsoft MCSE 2000: Security Specialist

VMware Certified Professional (VCP) 3

Citrix Certified Integration Architect CCIA

o 1.0 - MetaFrame XP Presentation Server FR2/FR3

o 4.0 - Access Suite 4

Citrix Certified Enterprise Administrator CCEA (XP)

Citrix Certified Administrator CCA

o MetaFrame XP

o Presentation Server 4

o Citrix Password Manager 4

o Citrix Access Gateway 4

o XenApp 6.0

Cisco Certified Networking Associate (CCNA) 2.0

Cisco Unity Support Specialist (4.0.5)

Cisco IP Contact Centre Express Specialist (3.5)

HP Accredited Systems Engineer ASE (Windows)

Comptia Security +

Trend Anti-Virus Expert for Internet, Network & GroupWare products

Completed subjects towards the Certificate IV in Information Technology at Central Tafe in

Western Australia. This covers programming in C, C++, C#, VB.NET and Java.

Professional Memberships _________________________________

Project Management Institute (PMI) - Western Australia Chapter

Achievements ___________________________________________

Successful delivery of many projects over the years.

Session Speaker at the Citrix Synergy 2013 conference in LA.

Being awarded a Citrix CTP in 2013.

Independently designed and built a large enterprise level Active Directory environment for a

University. Migration of all (94) undergrad Student labs to the new Active Directory

environment.

Developed a fully automated server deployment model that precedes the Microsoft

Deployment Toolkit (MDT) Package. Was using it on projects between 2002 and 2010.

Single-handedly raised the profile of Citrix within IBM at a global level, by developing an

internal distribution group. This group kept the IBM Citrix community up to date not only of

his own experiences and projects but on the news filtering out of Citrix. The group was also

used as a forum for support, where Jeremy was able to assist peers from afar.

Being “ranked” as one of the top Citrix Technical resources in Australia.

Being listed on the Citrix Community Featured web page in 2009.

Recognised as a specialist within the Server Based Computing and Desktop Virtualisation

communities.

Personal Attributes _______________________________________

Shows initiative & highly adaptive

Strong oral and written communication skills

Excellent analytical and problem solving skills

Highly developed interpersonal skills with an ability to liaise with stakeholders at all levels

Goal driven

Reliable and trustworthy

Creative, lateral, forward and positive thinker

Strong work ethics

Both methodical and patient approach to problem solving

Excellent interpersonal skills

A team player

Flexibility in working on diverse tasks

Professional Experience ___________________________________

Curtin University – Perth, WA 08/2014 – Present

Contractor - Technical Consultant

Contracting through SOS - Software Optimisation Services (http://sossuccess.com/) to assist

Software Asset Management & License Optimization with the following technologies:

Active Directory

Microsoft ConfigMgr (SCCM)

Snow

Dampier Salt Limited – Perth, WA 06/2014 – Present

Consultant - Citrix Specialist - Independent Contractor

Citrix upgrade/migration project.

Repackaging and testing 90+ applications.

Fortescue Metals Group – Perth, WA 07/2014 – Present


Contracting through SOS - Software Optimisation Services (http://sossuccess.com/) to assist

Software Asset Management & License Optimization with the following technologies:

Active Directory


Snow

Microsoft Assessment and Planning (MAP) Toolkit

CITIC Pacific Mining – Perth, WA 06/2014 – 06/2014


http://sossuccess.com/


Contracting through SOS - Software Optimisation Services (http://sossuccess.com/) to assist with

security and health assessment and guidance of remediation of issues with the following

technologies:

Active Directory, Group Policies


User on-boarding and off-boarding

Fortescue Metals Group – Perth, WA 11/2013 – 05/2014


Contracting through R1i Services (http://www.r1i.com.au/) to assist with health and risk

assessment audits, and remediation of issues with the following technologies:

Active Directory, Group Policies, File Services

Microsoft Forefront Identity Manager (FIM)

Microsoft OpsMgr (SCOM)


Solarwinds Orion

SCADA technologies

Citrix Technologies

Telstra – Melbourne, Vic & Canberra, ACT 1/2013 – 10/2013

Contractor - Technical Consultant/Architect - Active Directory Specialist

Contracting through Byte Information Technology (http://byte.com.au/) as an Active Directory

Specialist for a large Federal Government project.

Responsible for Architecting and Implementing the Active Directory and Lightweight Directory

Services (AD LDS) environments for a large new Telstra Managed Contact Centre Services

(MCCS), Managed Telephony Services (MTS), Telephony Carriage Services (TCS), Managed Video

Conferencing Services (MVCS), and Managed Data Services (MDS) environment hosting for a

Federal Government agency and its subsidiaries. This will host services such as:

Cisco Unified Communications Manager (CUCM) for Call Management

Verint for WFO (Workforce Optimisation)

Nuance for IVR (Interactive Voice Response) and Voice Biometrics

Genesys for Call Routing

Cyara for end-to-end automated simulation and testing of the IVR, Contact Center and

Voice infrastructure

Cisco TelePresence Management Suite (TMS) for Video Conferencing

Sagemcom XMediusFAX for Fax over IP (FoIP)

BMC Remedy

Solarwinds Orion

Microsoft SharePoint


http://www.r1i.com.au/

http://byte.com.au/

The solution was designed and implemented to comply with the controls and principles within

the Australian Government Information Security Manual (ISM) produced by the Department of

Defence.

To work on this project I needed to obtain a Department of Defence Security Clearance and a

National Police Check.

J House Consulting – Perth, WA 11/2010 – Present

Principal Consultant (Self Employed)

J House Consulting provides professional IT services in the form of project leadership, technical

architecture, consulting, design, delivery and support focused around the Microsoft

infrastructure technologies and Citrix technologies.

Dell Associates – Perth, WA 12/2012 – 12/2012


Joined the Dell Associates (http://www.dell-associates.com/) program to help Dell Global

Infrastructure Consulting Services deliver projects to their customers as needed.

To work with Dell I needed to obtain a National Police Check.

Projects:

State Library of WA (SLWA): Designed an SCCM (ConfigMgr) 2012 solution to work

across two untrusted forests.

Dampier Salt Limited – Perth, WA 11/2010 – 12/2012


Called in as required on a casual basis to assist with Citrix related issues and application

packaging.

Have built and maintained the Dampier Salt Citrix environment for over 10 years.

Completed a migration from MetaFrame Presentation Server 3.0 on Windows 2000 to

XenApp 4.5 on Windows 2003 R2 in 2009 whilst working for Datacom.

University of Western Australia – Perth, WA 2/2011 – 10/2012

Technical Architect - Active Directory & Desktop Virtualisation Specialist - Independent

Contractor

Jeremy was contracting to UWA to complete multiple projects:

1) Designed and implemented a central Active Directory environment to replace roughly 45

existing domains across the University.

The design needed to consider:

The devolved IT management structure to ensure that all IT admin staff across various

faculties, schools, centres and business units continued to have full control over their

servers, workstations and Group Policies.

http://www.dell-associates.com/

The integration of Microsoft Forefront Identity Manager (FIM) that provisions and

manages all user and group objects.

The integration of Unix/Linux systems, meaning that the Unix Attributes for user and

group objects needed to be populated.

The integration with NetApp storage for both CIFS and NFS access.

The integration with 3rd party DNS (Nixu) and DHCP (InfoBlox).

Naming standards across the University.

Group Policy modelling and processing.

Some facts about what he achieved:

Although the directory held about 150,000 user objects, there are about 70,000 active

users. There are roughly 20,000 group objects. At the end of the migration there will be

about 15,000 computer objects.

All Domain Controllers are Windows 2008 R2 Core Edition.

Remote sites were designed to use a Read Only Domain Controller (RODC).

A Remote Desktop Server farm was designed to manage the environment.

The environment build was mostly scripted using PowerShell.

WINS and NetBIOS were disabled.

According to Microsoft they were only aware of two other large Active Directory

environments in Australia that were built solely on 2008 R2 Core Edition.

Roughly 4 months into the live production environment Microsoft completed an ADRAP

(Risk and Health Assessment Program for Active Directory). They found very few issues,

all of which were minor.

Assisted the faculties with the migration about 94 Student Labs (including libraries) to

the new central environment. With the exception of the Libraries that remained on

Windows Vista, all Student Labs were moved to Windows 7, Mac OS X 10.7.x, and Red

Hat Enterprise Linux 6.1.

Converted all legacy Windows 98 and XP labs to Windows 7. This required strong

application compatibility knowledge and remediation.

Once implemented he provided 4th level support, knowledge transfer and mentoring to the

Information Services Operations Teams, and to all faculty IT staff for approximately 12 months.

2) Design and implement a common MOE throughout the University, which was to include

Desktop and Application Virtualisation. There were three architects working on this because

there was a Windows, Mac and Linux stream. The MOE project was put on hold on 24th

October 2012 due to budget cuts and re-prioritisation of projects that needed to be

completed to support the MOE.

The design of the Windows stream was to include products such as:

Microsoft Assessment and Planning Toolkit (MAP)

Microsoft Application Compatibility Toolkit (ACT)

Microsoft System Center Configuration Manager (SCCM)/ConfigMgr 2012

Microsoft Deployment Toolkit (MDT)

Microsoft User State Migration Tool (USMT)

Microsoft App-V 5

Microsoft Advanced Group Policy Management (AGPM)

The AppSense Management Suite, including StrataApps and DataNow

Citrix AppDNA

Flexera InstallShield AdminStudio

Lakeside SysTrack or Liquidware Labs Stratusphere UX & FIT

Citrix XenDesktop, XenApp & Streamed VHD

Microsoft Hyper-V with System Center Virtual Machine Manager integration

Westnet Infrastructure Group – Perth, WA 1/2011 – 2/2011


Jeremy was contracted to complete two (2) Citrix XenApp upgrades/migrations from

XenApp 5 on Windows 2003 32-bit to XenApp 6 on Windows 2008 R2 for:

o WNG (Westnet Infrastructure Group)

o DBP (Dampier Bunbury Pipeline)

Implemented an automated build process.

Packaged and deployed 92 applications.

Previous to this Jeremy completed Citrix Farm migrations/rebuilds for both business

units in 2009 whilst working for Datacom.

Water Corporation – Perth, WA 7/2010 – 1/2011


Jeremy was contracted to redesign and rebuild the Citrix XenApp 5 Farm on Windows

2003, including replacing the CSG server with a HA pair of NetScalers to provide more

resilience.

Implemented an automated build process that tied into the existing server SOE.

Worked with the IT Operations Team to migrate users to new servers.

Packaged and deployed 63 applications.

Datacom Systems – Perth, WA 6/2008 – 11/2010

Senior Solution Architect / Principal Engineer

Jeremy was primarily responsible for leading the Application and Desktop Delivery practice at

Datacom at both pre and post sales levels. This involves writing proposals, tender responses,

presentations, consulting and architecture in the form or infrastructure assessments and design

documents, and hands-on project delivery.

Areas of responsibility cover the following products:

Application Virtualisation - Citrix XenApp, Microsoft AppV and VMware ThinApp

Server Virtualisation - VMware ESX 3 and 4, XenServer and HyperV

Desktop Virtualisation - Citrix XenDesktop , VMware View and Quest vWorkspace

Microsoft infrastructure products, such as Active Directory, Exchange, SQL, TMG, etc.

Member of the Server Based Computing and Desktop Virtualisation Community of

Excellence (CoE).

Server Load Balancing – Citrix NetScaler

WAN Optimisation – Citrix Repeater (WANScaler)

As a team leader Jeremy is also responsible for mentoring and assisting other team members as

required, and is part of the leadership group helping to build and grow the professional services

team.

I was employed by Datacom to primarily provide project delivery and 3rd level support for Citrix

customers. As Desktop Virtualisation slowly matured I became the technical leader for VDI,

which primarily focused on Citrix XenDesktop and VMware View.

I successfully delivered many projects. All Citrix deployments were fully automated. All

applications were packaged.

To deliver these projects successfully you need strong and broad skills across the Infrastructure,

Virtualisation, Storage, Networking and Security areas.

From the Microsoft side of things I have advanced knowledge of the Windows Operating System,

as well as strong Active Directory, Group Policy, Profile Management, and Remote Desktop

Services design and implementation. These of course are essential technologies to the successful

implementation of many IT projects that affect the end user experience.

For automation, I have very strong scripting skills in multiple languages, advanced knowledge of

Windows Operating System deployment mechanisms, and application packaging techniques.

I left Datacom because I was ready to take that next step and become an Independent

Consultant.

IBM Australia (Global Technology Services) – Perth, WA 10/2001 – 6/2008

Senior Technical Specialist

Duties involve the diagnosis and resolution of difficult problems, and the design and

implementation of enterprise class IT solutions for new and existing clients.


Microsoft infrastructure products, such as Active Directory, Exchange, SQL, ISA, etc.

Citrix product suite (MetaFrame 1.8 through to XenApp, including NetScaler and Access

Gateway Enterprise Edition)

Virtualisation with VMware ESX 3

IP Telephony mainly with the Cisco Call Manager, Cisco Unity, Cisco IPCC and IPFX

products.

Security with products like Safeword

Technical Leader of the IBM Citrix Practice for the ANZ region. Also a core member of

the global team.

Member of the IBM Microsoft Technology Worldwide Community of Practice (CoP).

Logicalis Australia – Perth, WA 10/2001 – 3/2004

Senior Systems Engineer

Started with Logical Networks, which changed its name to Logicalis Group in November 2003.

The Logicalis Australian and New Zealand businesses were acquired by IBM in March 2004 and

re-branded to Cerulean.

AlphaWest – Perth, WA 11/1998 – 9/2001

Senior Systems Engineer

Duties involve the diagnosis and resolution of difficult problems, and the design and

implementation of enterprise class IT solutions for new and existing clients.


Microsoft infrastructure products, such as Windows NT, Active Directory, Exchange, SQL,

Proxy, ISA, etc.

Citrix WinFrame and MetaFrame

CA Unicenter

Backup products such as CA ArcServe, Veritas BackupExec

Novell products such as Novell Directory Services (NDS), GroupWise

Total Peripherals Group – Perth, WA 3/1997 – 9/1998

Senior Network Engineer / Service Manager

Design and implementation of WANs using Frame Relay, ISDN and DDS services.

Daily maintenance of Frame Relay and Internet Points of Presence (PoPs) throughout

Western Australia.

Day-to-day management duties of the computer repair centre.

CDM Australia – Perth, WA 5/1994 – 3/1997

Customer Service Engineer

Duties included the repair and maintenance of computers and peripherals, and the design and

implementation of Windows NT, Novell NetWare and peer-to-peer networks.

Education Computing Services – Perth, WA 1/1992 – 4/1994

Contractor - Customer Service Engineer


implementation of networks in Schools using Acorn Econet and Novell NetWare.

Total Care Computing – Perth, WA 6/1992 – 4/1994

Partner - Customer Service Engineer


implementation of peer-to-peer and Novell NetWare networks in the small business and

corporate environment.

Computafix – Perth, WA 11/1991 – 4/1997

Owner - Customer Service Engineer

ComputaFix was an employer body that contracted its skills to other organisations for the repair

and maintenance of computers and peripherals, and the design and implementation networks.

Morgan Industries – London, England 12/1990 – 4/1991

Computer Technician


implementation of Novell NetWare and peer-to-peer networks for clients throughout England.

Professional Technology – Perth, WA 6/1985 – 8/1990

Customer Service Engineer


implementation of Acorn Econet, Novell NetWare and peer-to-peer networks.

References _____________________________________________

Available on request

My full resume

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