CHRIS ELLIOTT

1 GreencroftBridewellAshford

Kent TN23 5LG

Home: 01233 620194Mobile: 07775711674

E Mail: chriselliott@live.co.uk

A dynamic, versatile executive with a highly successful track record in area/retail management. A creative manager with the ability to originate and realise effective solutions to everyday problems. A principled leader who recognises that sharing in the formation of the organisation and personal goals is the first step towards their achievement.

Achievements:

Area Manager for National Car Parks running 23 car parks across Kent, South East London & Sussex with a team of 60 staff. Annual turnover of 4 million Pounds.

Area Manager for British Heart Foundation running up to 15 stores nationwide Including new company initiatives for furniture & electrical stores and books & music stores.

Store Group Manager for Klaussner Furniture running 2 shops in Kent, 2 in Essex. Store Manager for various Comet stores including Store Manager of one of the Top ten stores in the country with an annual turnover of £8 million pounds and Up to 40 members of staff.

CAREER HISTORY

October 2008 – Present Night manager W.D.F. Gatwick airport. Responsible for the management of 7 airport shops with a turnover of £72m and a staff of 70 (increasing to 140 at peak times) maximising profitability, controlling budgets and developing the skills and capabilities of the staff.

Principal Responsibilities:

Customer Service: Established and supervised systems ensuring a consistently high standard of customer care and Increasing customer loyalty.

Administration: Optimised store performance and efficiency by Ensuring all administrative procedures relating to store

Operation were adhered to and effectively controlled.

Human Resources: Recruited high calibre employees; trained, motivated, And appraised staff against objectives. Identified Development needs. Deployed staff to achieve effective Scheduling at optimum cost.

Product Display: Rigorously applied all marketing, merchandising and Product procedures on sales floor and in the warehouse.

Stock Control: To implement regular promotion changes. Monitored and controlled stock, ensuring optimum Availability and minimum shrinkage and damage.

Business Development: Developed a local corporate business plan, working With the airport to maximise sales to passenger numbers.

Health & Safety: Safeguarded customers and employees by ensuring All staff were aware of and complied with Health, Fire And Safety regulations.

October 2005 – October 2008 Store Manager, Comet, CanterburyResponsible for the management of an out-of-town Superstore with a turnover of £8.5m and a staff of 28 (increasing to 35 at peak times) maximising profitability, controlling budgets and developing the skills and capabilities of the staff.

Principal Responsibilities:

Customer Service: Established and supervised systems ensuring a consistently high standard of customer care and increasing customer loyalty.

Administration: Optimised store performance and efficiency by ensuring all administrative procedures relating to store operation were adhered to and effectively controlled.

Human Resources: Recruited high calibre employees; trained, motivated, and appraised staff against objectives. Identified development needs. Deployed staff to achieve effective scheduling at optimum cost.

Product Display: Rigorously applied all marketing, merchandising and product procedures on sales floor and in the warehouse.

Stock Control: Monitored and controlled stock, ensuring optimum

availability and minimum shrinkage and damage.

Business Development: Developed a local corporate business plan, working towards commercial targets and identifying potential markets.

Health & Safety: Safeguarded customers and employees by ensuring all staff were aware of and complied with Health, Fire and Safety regulations.

March 2002 – October 2005 Area Manager, National Car Parks

Principal Responsibilities:

Responsible for the day to day running of 23 car parks, achieving targets, delivering a high level of customer service, liasing with local police authorities and councils.

Sales: To achieve and exceed sales targets to ensure all staff maintain a high level of customer service at all times. To maintain a high level of cleanliness at all sites.

Profit: To control all levels of profitability and review P & L’s on a regular basis.

Personnel: To recruit, train, motivate, and discipline staff and review on a regular basis.

Administration: To regularly send and receive E-mails. To complete paperwork accurately and on time. To liase with many Head Office Departments, to respond to regular customer correspondence.

May 1998 – March 2002 Area Manager, British Heart Foundation

Responsible for Area Managing up to 15 new stores and new shop acquisitions to increase company’s portfolio of furniture & electrical and books & music stores to 100 by the end of 2008.

December 1995– May1998 Klaussner Furniture Store Group Manager

Responsibilities:

Responsible for managing 4 out-of-town superstores with a combined turnover in

Excess of 10 million pounds and a staff of over 20. Maximising profitability controlling budgets and developing the skills and capabilities of the staff.

May 1987 – December 1995 Comet Group Plc Store Manager, Maidstone, Kent

Responsibilities:

Responsible for managing an out-of-town superstore including managing up to 40 staff with a turnover in excess of 8 million pounds maximising profitability, controlling budgets and developing the skills and capabilities of the staff.

TRAINING & QUALIFICATIONS

BTEC Certificate in Management (NVQ level 4)

BTEC Assessor’s Award (qualified to assess NVQ levels 2 & 3)

ADDITIONAL INFORMATION

Date of Birth: 31.01.63Non-smokerFull, clean driving licenceLeisure interests: Golf, Travel & PhotographyPart time work:Mystery shopper.