My CV

CURRICULUM VITEA

Personal ProfileI am a well organised and methodical person who can prioritise my work load. I work well in a team and also on my own initiative; I am a quick learner and can pick things up quickly. I have good communication skills both face to face and over the telephone. I am currently studying an ECDL computer course.

Education1984-1989 Chipping Sodbury Secondary School where I obtained 9 GCSE`s in the following subjects:

English Literature, English Language, Maths, Home Economics, Science Applications, Science Principles, History, French and Integrated Humanities.

Career History

Office Response, 8 Portland Place off Portland Square, Bristol

SENIOR ADVISOR /SUPERVISOR FEBURARY 2013-PRESENT

My duties include running the central desk monitoring the advisors during the day. This will include updating the day-sheet when the advisors arrive, track whereabouts using CRM software, logging lateness and sick’s. I also reply to lead response emails when they arrive. I also assist t my team manager with the running and progress of the team, this includes listening to calls remotely and live side by side.

CALL CENTER ADVISOR-OCTOBER 2010-FEBURARY 2013

My duties are taking inbound calls from a variety of customers and helping with their enquiries weather that is taking messages, transferring them through or taking their orders. I also make outgoing calls to engineers to pass on job details. I am also helping my Team Manager with keeping the finishing scripts times up to date and using CMS to run the lost call report on an evening. I use call manager to make delayed call outs and to give engineer’s details should they ring in when they have had a missed call.

Richard Campbell Home Tel: 01173 30235219 Grace Drive Mobile: 07950888452Kingswood E-Mail: [email protected] 4lj

IC Express, Hot Water Lane, Kingswood, BristolYARD PERSON/DRIVER-MAY 2008-APRIL 2010

My duties included checking off pallets received over night ready for loading onto the daily delivery vehicles and also driving up to 7.5t lorry for daily deliveries and collections.

Paul Brown Transport, Unit 11, Pucklechurch Trading Estate, BristolWAREHOUSE PERSON/DRIVER 2006-2008

My duties involved checking off pallets received over night ready for daily deliveries, going out driving when needed, keeping the warehouse clean and tidy, picking orders ready for collection or to go on to the trailer for delivery across the country. I also worked in the office talking to customers over the phone in regards to their collection and delivery needs, inputting orders onto the computer system and sending off the final report to head office of the pallet network.

Budget Booze, 18 Regent Street, Kingswood, BristolASSISTANT STORE MANAGER 2004-2006

My duties involved the day to day running of a busy store which included the banking of the day’s takings. I was involved in the ordering of stock which I had to pick up and deliver to both stores, I also helped design the shop posters and company web site to help promote sales in the retail and wholesale sides of the business. I maintained the stock levels of our warehouse stock on Excel; I was also a key holder.

The Tennis Court Public House, Deanery Road, Kingswood, BristolBAR PERSON 2002-2004

My duties involved working the bar and waiting on tables when it was busy, cellar work and setting up the function room ready for any parties that were taking place and running the bar.

Hobbies & InterestsI enjoy watching Rugby, playing darts and pool for the local team. I enjoy outdoor activities with friends; I enjoy listening to a range of music and watching films.

References


Mr S Challis, Budget Booze, 18 Regent Street, Kingswood, Bristol.

Mr Paul Brown, Paul Brown Transport, Avon Mill Lane, Keynsham.


My CV

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Transcript of My CV