Mohamed Adel Abo El-Einin Mansour

9– Alaa Elden-st. Shopra Msr

Cairo – Egypt

Telephone: (+20) 38792634

Mobile: (+20) 01006232004

E-mail: Mohamedadel201560@gmail.com

Objective:- Seeking a challenging position which brings out my creativity & where I can utilize my

knowledge & further develop my skills & experiences

Education:- 2008-2009 Al Gzera Institute El Moktam, cairo

Institute: computer (Management Information Systems)

BA of Management Information System.

Grade: Good

Graduation Project:

“Website for the Library of Alexandria”.( Internet site for the Library of Alexandria

Library shows landmarks and details inside sections, the site was carried out using

Dreamweaver and Front page ).

Grade: Excellent.

Work Experience:-

Technical Support & Network support at Zeina Group From (3/2014

– Till Now)

Installing and configuring computer systems

Diagnosing and solving hardware/software faults

Logging customer/employee queries

Analyzing call logs to spot trends and underlying issues

Installing new software

Installing new hardware (servers, printers, computer work stations etc)

Setting up user accounts, permissions and passwords

Overseeing security of all systems, especially the internet

Installing anti-virus protection

Fixing network faults

Technical support for people using the network

Training staff on new systems

Day to day admin and monitoring of network use

Planning future improvements

Suggesting IT solutions to business problems

Making sure all IT meets industry standards

Supervising helpdesk staff

Sales Support at Zeina Group from (11/2012 – 2/2014)

Processing new sales leads

Managing the correspondence between the sales team and their clients

Monitoring customer accounts

Providing data and reports to help the sales team

Keeping track of sales targets

Scheduling diaries

Customer accounts at Nouval Group from (6/2009 – 10/2012 )

Working with spreadsheets, sales and purchase ledgers and journals.

Calculating and checking to make sure payments, amounts and records are

correct.

Sorting out incoming and outgoing daily post and answering any queries.

Managing petty cash transactions.

Controlling credit and chasing debt.

Reconciling finance accounts and direct debits.

Computer Maintenance at El wekala Import and export from

(2002-2008 During the summer vacation and during the study) Maintenance work of the computer software & hardware.

Compilation of the new machines.

Maintenance work on all types of CD.

Delegate Maintenance at Softpro (2001 -2002 During the summer

vacation Maintenance of working as a representative of the company.

Language skills:

Arabic: Native Language.

English: Good (Reading – Writing – Speaking).

Computer skills:

Good knowledge of all access points And routers (Aruba , D-link , 3Com )

With a good knowledge of tuning companies and FortiGate

Microsoft office application (Word - Excel - power point )

Good knowledge in using the internet.

Good knowledge about PHOTOSHOP.

Operating Systems: Win xp , Win 7 , Win8.1 , Win Server , DOS

Maintenance (Hardware & Software )

Interpersonal Skills:

Creative, adaptable and fast learner.

Able to work under pressure on own initiative.

Problem solving and result oriented.

Dedicated to work and able to maintain high quality standards.

Ability to manage resources effectively and deliver quality and professional service

Date of birth: 17-11-1986.

Place of birth: Cairo - Egypt.

Gender: Male.

Religion: Muslim.

Nationality: Egyptian.

Marital status: Married.

Skills:-

Personal Information:-