MY AGED CARE DECEMBER 2015 UPDATE 14 December 2015.
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Transcript of MY AGED CARE DECEMBER 2015 UPDATE 14 December 2015.
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MY AGED CARE DECEMBER 2015 UPDATE
14 December 2015
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ACKNOWLEDGMENT OF COUNTRY
We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.
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My Aged Care Webinar Series
• October webinar• Recording and copy of the power point presentation is now available at the
Webinars Page
• Future webinars• 21 January 2016: ACATs refresher
• System refresher for ACATs before full transition to using My Aged Care.
• 23 February 2016: Aged Care Sector• 23 March 2016: Aged Care Sector
14 December 2015 My Aged Care Webinar
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Handy Hint for viewing our webinar
14 December 2015 My Aged Care Webinar
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Webinar outline
14 December 2015 My Aged Care Webinar
Part one – My Aged Care update
My Aged Care –six months update
My Aged Care portal improvements update
ACAT Transition update
Service providers – a call to action
Part two – My Aged Care provider portal improvements
My Aged Care service provider portal improvements demonstration
Questions & Answers
Part three – My Aged Care assessor portal improvements
My Aged Care assessor portal improvements demonstration
Questions & Answers
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PART ONE: MY AGED CARE UPDATE
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My Aged Care – six months update
• July to December 2015• How far we have come
• Our early implementation and pilot sites• Kingston, Victoria• Gold Coast, Queensland• Toowoomba, Queensland
• Machinery of Government update
14 December 2015 My Aged Care Webinar
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My Aged Care Operational Statistics
• From 1 July 2015 to 1 December 2015, there have been approximately:
• 295,880 calls to the My Aged Care Contact Centre • 98,311 clients on My Aged Care to date• 65,000 clients referred to services• 117,400 referrals to service accepted
My Aged Care Webinar
My Aged Care Webinar14 December 2015
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My Aged Care Contact Centre Calls
14 December 2015 My Aged Care Webinar
Jul-15 Aug-15 Sep-15 Oct-15 Nov-15
Average Speedto Answer
459.303125559557 551.515790606338 186.208236363233 61.2124768618802 20.3629995223691
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Average Speedto Answer
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2016 onwards
• Ongoing improvements to the My Aged Care system
• ACAT transition
• Service Providers continued transition onto My Aged Care
• Additional changes to My Aged Care• VIC – HACC & HAS• WA
My Aged Care Webinar14 December 2015
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My Aged Care portal improvements update
14 December 2015
• Information of key changes made to the My Aged Care system can be found at DSS My Aged Care website
• Key upcoming changes to the My Aged Care system include:
• Assessors’ ability to transfer referrals• streamlined screening process• Visibility of attachments in provider and assessor portals• Printed support plan improvements• Improvements to the hospital web form
My Aged Care Webinar
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ACAT transition to My Aged Care update
14 December 2015 My Aged Care Webinar
Jurisdiction ACAT transitionQueensland 1 February 2016
New South Wales 4 February 2016
Australian Capital Territory 15 February 2016
Tasmania 23 February 2016
Northern Territory 29 February 2016
Western Australia 29 February 2016
Victoria 7 March 2016
South Australia 15 March 2016
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Service providers – a call to action
• As at 1 December 2015:• 2191 service providers have registered with My Aged Care
• 1687 providers have activated a My Aged Care outlet and are ready to receive referrals
My Aged Care Webinar14 December 2015
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Service providers – a call to action
• What do service providers need to do to get ready:
• 1) Ensure your organisation has an organisation administrator• If not, please send an email to [email protected]
• 2) Ensure your Organisation Administrator is set-up and has activated outlet(s)• Refer to the My Aged Care Provider Portal User Guide: Part One –
Administrator functions
• 3) Ensure an outlet team leader is monitoring referrals• Refer to the My Aged Care Provider Portal User Guide: Part Two – Team
Leader and Staff Member functions
14 December 2015 My Aged Care Webinar
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Reminder about referral pathways
• Referrals from My Aged Care• An electronic referral in the provider portal
• Depending on client choice, either preferred service, or broadcast
• A referral code to provide to their preferred service provider
• Referrals approved before My Aged Care• Clients approved for Aged Care Act 1997 services pre My Aged Care
• Providers receive an approval letter and then need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services.
• Prior to ACAT transition, CHSP providers may receive an off-system referral from an ACAT
14 December 2015 My Aged Care Webinar
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PART TWO – MY AGED CARE PROVIDER PORTAL IMPROVEMENTS
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DEMONSTRATION OF THEMY AGED CARE PROVIDER PORTAL
My Aged Care Webinar14 December 2015
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Questions and Answers
My Aged Care Webinar14 December 2015
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PART THREE – MY AGED CARE ASSESSOR PORTAL IMPROVEMENTS
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DEMONSTRATION OF THEMY AGED CARE ASSESSOR PORTAL
My Aged Care Webinar14 December 2015
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Support materials available
14 December 2015 My Aged Care Webinar
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Questions and Answers
My Aged Care Webinar14 December 2015
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Thank you
My Aged Care provider and assessor helpline – 1800 836 799
My Aged Care contact centre - 1800 200 422
My Aged Care website - myagedcare.gov.au