MX250 V3.0 Call Recording, Archive and Archive Viewer.

MX250 V3.0 Call Recording, MX250 V3.0 Call Recording, Archive and Archive ViewerArchive and Archive Viewer

MX250 Version 3.0 ArchiveMX250 Version 3.0 Archive

• Previous versions of Archive only archived IM’s• Version 3 adds:

– Fax

– Call recordings

– Voicemail

• Version 3.0 also introduces an ‘Archive Viewer’

ConfigurationConfiguration

•Method of configuration remains the same – there are just more options to check!

Configuration cont…Configuration cont…

• From the MX’s Web screen – download the Archive software, install it on a Windows server and point it to the MX. Create a folder on the server for the archive, then start the service.

Configuring full time and on demand call recordingConfiguring full time and on demand call recording

• This is done at the profile level for each user

• Call recordings on demand will appear in the users Call recording inbox as usual and will be archived.

• Automatic Call recordings will get archived and can be retrieved from the viewer in MXIE

• Set the rights for the profile

http://saturn.zultys.com/wiki/index.php/Image:CallRecordingProfile_AdminUI_UI_Sketch.png

Call Recording AccessCall Recording Access

• Setting up Call recording Access effectively sets up the user as an administrator laying out privileges as the options are checked

http://saturn.zultys.com/wiki/index.php/Image:CallRecordingProfile_AdminUI_UI_Sketch.png

Archiving APIArchiving API

• There is currently no API available for the Archiving of call recordings.

• This is planned for a future release

Configuring Call recording….Configuring Call recording….

• Assign the users to the appropriate call recording profiles

• Note: no call recording capacities have changed on the MX in 3.0

Automatic Call recordingsAutomatic Call recordings

• Automatic call recordings can be viewed and or manipulated from MXIE depending on the rights assigned to the user form the profile.

Call Recording And ArchiverCall Recording And Archiver

• Full time call recording does not require the Archiver to operate!

• The MX has 10Gb of disk space reserved for full time call recording.

• This equates to 720 hours of single session call recording or 12 hours using all 60 sessions.

• After this the oldest recording will be overwritten first.

• The only way to then keep the recordings is to do REGULAR backups of the system.

• The ability to search / query recordings is then essentially lost! ……. So try to sell them together!!!

Archive ViewerArchive Viewer

• Install the Archive Access viewer in a windows machine from the web screen of the MX

• Once the application is installed, point it at the archive server and enter the archivers password

Query builderQuery builder

• A simple intuitive interface to help you find what you are looking for

• Builds the rules for you in a similar manner that Notification works in MXIE.

• Once you build the Query – click on Execute…..

Query ResultsQuery Results

• Upon Execution the results will be displayed in a new window.

Call recording AnalysisCall recording Analysis

• Clicking on a call recording will provide the ability to playback the recording as well as provide all call details…. Time, date, Caller ID’s etc

IM, VM and Fax analysisIM, VM and Fax analysis

• IM’s, VM’s and faxes are all presented in the same manor as Call recordings on the previous screen.

SearchingSearching

• This is an alternative to building a query! All search results will be displayed in a new window…..

• All results can be exported on demand.

MX250 V3.0 Call Recording, Archive and Archive Viewer.

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