MUST HAVES• Full integration with NewSouth Student including portal

services and other web-based systems such as eLearning• Robust, transparent and appropriate quality control and

assurance measures• Equitable Admission standards not dissimilar to those

applying at other campuses; articulation with Polytechnics [and equivalent] in the SE Asian region

• Appropriate recruitment strategies – to include tracking, monitoring and research

• Integration of Foundation Studies year record with award studies – One Student Number, One UniPass, One record, One ID card

MUST HAVES• Rule Based Processing• On-line academic advising and academic planning• A centralised campus timetable• Student support in-person, by the web, and self-help options.

Customer service delivered within an appropriate cultural framework

• Requirements of students with disabilities taken into account to ensure access to the physical, virtual and teaching environment

• Accommodation options for available for all students including other UNSW students undertaking a semester at UNSW Asia

• Centrally located student precinct• One UNSW Asia prospectus / handbook / student guide – some

or all loaded onto laptop or palm pilot

MUST NOT HAVES• Complex Program Rules• Barriers that inhibit the movement of students between

UNSW Asia and UNSW’s other campuses• A negative sense of difference• Anything which upsets AUQA, ICAC or their Singaporean

equivalents• A mish-mash of central and devolved services

ASSUMPTIONS• Academic and administrative structures will enhance and

support the student experience• All UNSW policies pertaining to academic administration will

apply equally to Singapore campus• All UNSW Asia applicants will use the Apply Online and

myUNSW portal to accept an offer and enrol• All UNSW students will have access to grievance resolution

procedures• All UNSW Students will have access to counselling and

other welfare services• All UNSW students will have access to anti-discrimination

and anti-harassment procedures• Not all services will be required at the same time so a

staggered phase-in will be possible• Services to be provided on a student-centred model and will

incorporate student and academic services

TIMELINE• Admission processing must be functional by 1 January 2006• Student Services Project Officer and staff [based at

Kensington] appointed by 1 June 2005• Director of Student Services, UNSW Asia [based in

Singapore] appointed by 1 January 2006

ADMISSION SET-UP• Programs approved• Prospectus written, printed and distributed• Apply Online modifications• Payments in Singapore $• Campus Identity code• Security issues• Badging/image of correspondence• Visa requirements for non-Singaporeans• Online Handbook