Municipal Open Government Framework - Beta Version
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Transcript of Municipal Open Government Framework - Beta Version
Presented by Jury Konga, Principal
eGovFutures Group
Municipal Open Government Framework
- the Beta Version
MISA Ontario 2011 Annual ConferenceJune 6, 2011.
Context: Open Government, Gov 2.0, Open Data
Open Gov Principles, Core Components & Service Delivery
Municipal Open Government Framework – Beta
MOG Framework – Supporting Infrastructure
Concluding thoughts
Overview
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• Roots in Freedom of Information legislation (oldest identified with Sweden in 1766, U.S.A. 1966; Canada FOI as well as Privacy Act; 1983)
• More recently, Open Government focuses on citizen engagement, transparency, accountability, collaboration and innovation
• 3 Pillars of Open Government from Senator Kate Lundy, Australia:Citizen- Centric Government, Open and Transparent Government and Innovation Facilitation (June 2009)
• President Obama’s Open Government directive (Jan. 2009) synopsis: Government should be transparent, participatory and collaborative
Context- Open Government
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• “Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy”William Eggers, Deloitte. 2005
• Gov 2.0 “is the use of technology – especially the collaborative technologies at the heart of Web 2.0 – to better solve the collective problems at a city, state, national and international level”Tim O’Reilly, “Open Government – Collaboration, Transparency and Participation in Practice”. 2010
• From GovLoop (the government Facebook), working definition (2010):Gov 2.0 embraces the use of new and old tools, changes of employee and contractor culture, and improvements in processes that make government more transparent, collaborative, and participatory--enabling citizens and others to gain more efficient and timely access to data, information, and services through the sharing and distribution of information within and throughout the government.
Context- Gov(ernment) 2.0
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• Open Data is a foundational component for Open Government and focuses on freely making public data available in a usable format for all to re-use and add value for the benefit of citizens.
• Open Data – it’s about public data being easily discoverable, readily accessible and freely available without restrictions (to a degree)
• Recent Open Data initiatives have focused on public sector data and very recently has also turned to private sector corporate data
• Open Data – not new, we’ve been doing it for a while … what has changed is the public’s expectations of expanded scope and ease of access to government data
Context- Open Data
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Open Government-Principles & Core Components
MISA Ontario 2011 Annual Conference
Municipal Open Government Framework - the Beta Version
Business: Public Services
Structure: Corporation
Governance: Council (Board of Directors)
Servicing: Citizens and Businesses- the SHAREHOLDERS
Open Government- Perspective for Local Government
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President Obama’s goals from the Open Gov Directive … stated• Publish Government Information Online• Improve the Quality of Government Information
• Create and Institutionalize a Culture of Open Government• Create an Enabling Policy Framework for Open Government
Source: http://www.whitehouse.gov/open/documents/open-government-directive
A declaration of open government by the Australian Government: “Engage: Getting on with Government 2.0”; Report of the Government 2.0 Taskforce
Open Government- the Principles
8
http://www.finance.gov.au/publications/gov20taskforcereport/chapter3.htm#a5
MISA Ontario 2011 Annual Conference
Municipal Open Government Framework - the Beta Version
1. The Commissioners endorse and promote open government as a means to enhance transparency and accountability which are essential features of good governance and critical elements of an effective and robust democracy.
2. The Commissioners call on the federal and all provincial and territorial governments to declare the importance of open government, including specific commitments for stronger standards for transparency and participation by the public.
3. Governments should build access mechanisms into the design and implementation stages of all new programs and services to facilitate and enhance proactive disclosure of information.
4. Through ongoing consultations with the public, governments should routinely identify data sources and proactively disclose information in open, accessible and reusable formats. Public access to information should be provided free or at minimal cost.
5. In implementing open government policies, the federal and all provincial and territorial governments should give due consideration to privacy, confidentiality, security, Crown copyright and all relevant laws.
Open Government - Principles in Canada
9
Source : Sept 1, 2010 Resolution of Information and Privacy Commissioners of Canada, Provinces and Territorieshttp://www.oic-ci.gc.ca/eng/rp-pr-ori-ari_2010_1.aspx
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Declaration of Local Open Government Principles• “[City] is committed to transparency …..
• [City] is committed to meaningful public participation …..
• [City] is committed to collaborating with the public and across government …..
• [City] is committed to sharing best practices and software and other resources with other government entities. …..”
Open Government - Local Open Government Principles
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Source : Open Government Initiative; http://opengovernmentinitiative.org/declaration-of-local-open-government-principles/
Open Government - A View of Principles
11
Aggregated view from the prior stated sources
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Open Government Components- Focus on Citizens
12
Core Component Value to Citizens
Citizen Engagement Democracy with the opportunity to participate and influence policy
Open Data Transparency via access to public information and potential value added products and services
Collaboration Efficiencies in government , reduced duplication of effort and better results
Innovation Enhancing policy , service delivery and optimizing government resources
What needs to improve to benefit citizens …
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Leadership & Governance
Policy & Standards Technology
Municipal Open Government Framework (MOGF) – Beta Version
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Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human & Financial
Resources
Municipal Open Government Framework (MOGF) – Beta Version
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Everything relates to everything
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Open Governmentand Service Delivery
Our business – Public Service
Our services – defined via Municipal Reference Model v2, a MISA project
Our approach - Citizen Centric Service ExcellenceInstitute for Citizen Centric Service (ICCS)
Need integrated service delivery – Service One concept as per MISA Ontario 2009 & 2010 Annual Conferences
Open Government and Service Delivery
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Open Government and Service Delivery
17
ClientOrganizations
IndividualClientsOutputs
ProviderOrganizations
Authority
AccountabilityRoles
Responsibility
Used in
Deliver
Accomplish
Governance Outcomes& Impacts
Jurisdictions
Programs
Services
Processes
Resources
Municipal Reference Model MRMv2 Components – An Organizing Framework
Work in Progress
Source: “Describing Municipal Government -Using Programs and Services” presentationby Roy WisemanMISA Ontario 2011
Annual ConferenceMunicipal Open Government Framework
- the Beta Version
A few thoughts for further discussion …
Open Government and Service Delivery
18
ServiceExamples & a Challenge
Open Government Elements – Potential Role
CitizenEngagement
Open Data Collaboration Innovation Comment
Communi-cations
2 Way Dialogue Proactive info access
Communication.Tools
Social media + channels
Increasing Needs
Land Use Planning
Enhance practices
Scenario assessments
Local – global planning
Real-time online
Innovation opportunities
Social Services Dynamic assessments
Wellness indicators
Share Best Practices
Data /visual mashups
New approaches
Public Works Field Service Ambassadors
Projects & Status
Common stds & IT tools
Enterprise Mobile Apps
Needs more collaboration
Resource constraints
Comment on budgets
Reduce FOI needs
Intranet Wikis Shared Services
Direct Impact on services
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MOG Framework- Citizen Engagement
Municipal Open Government
• Leadership & Governance
• Policy & Standards• Technology
Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human &
Financial Resources
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Citizen Engagement- Diverse Shareholders
20Images via MS Office
Municipal Open Government Framework - the Beta Version
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Citizen Engagement - Social Media is key
21
Gov 2.0/Web 2.0/ Social Media technologies are pervasive
“Game changer” - key in engagement
New channels for interacting
Communications demands increase
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Citizen Engagement- Blogging, Tweeting, YouTubing … Engaging
2222
Social Media (Web 2.0) tools, Community engagement, internal collaboration
Example cities: Nanaimo, Kelowna, Guelph, Niagara Region
Continually evolving and enhancing
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Use of Social Media is a key element of Open Government
Assessment of existing policies undertaken by Center for Technology in Government, State University of New York
Corporate Communications Policy and protocols will need to be updated
Citizen Engagement- Social Media requires new Policy
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Source: “Designing Social Media Policy for Government: Eight essential elements” http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf
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Social Media
Policy is there for a reason – to provide structure and guidelines
…. While enacting policy, don’t lose sight of why the policy exists
Citizen Engagement- Policy 2.0 needs to happen
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http://ww
w.socialsign
al.com/ca
rtoon
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Citizen Engagement- the WE approach
25
Consider a new focus for the Service Provider – Client Relationship
Service Provider
Service Recipient
Us
Government
Them
Citizens
From this ….
Service Provider
Service Recipient
to this ..
WE
A Community ApproachTo Public Service
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ChangeCamps, CityCamps, GovCamps, BarCamps, TransitCamps …opportunities are endless
Citizen Engagement- go Camping
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Manitoba & Saskatchewan flooding
First implement-ation of Ushahidi platform in Canada
Citizens actively engaged
Visualization, submit reports, get alerts, download reports
Citizen Engagement - Open Community Project
27
Source: http://mbfloods.ca #mbfloods via Tweetdeck
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Local Gov-> closest to citizens & best opportunity to lead in citizen engagement
Ongoing dialogue with your shareholders
"We are turning the budget and planning process upside down by starting with you” Calgary Mayor Nenshi
Citizen Engagement - Local Government Leadership
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29
MOG Framework- Open Data
Municipal Open Government
• Leadership & Governance
• Policy & Standards• Technology
Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human &
Financial Resources
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Open Data- Foundational to Open Gov
Open Government as defined by citizens and communities of interest has a data – centric focus
30
Source: Suzanne Long from Toronto ChangeCamp 2009
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Completeness
Primacy
Timeliness
Ease of Physical and Electronic Access
Permanence
Open Data- Principles
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10 Principles for Opening Up Government Informationhttp://sunlightfoundation.com/policy/documents/ten-open-data-principles/
Machine readability
Non- discrimination
Use of commonly owned standards
Licensing
Usage costs
Open Data- Principles
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10 Principles for Opening Up Government Information
Gra
phic
via
Wor
dle.
net
“Access by Design” principles from Ontario Information and Privacy Commissioners Office (April 2010)
1. Proactive, not Reactive2. Access Embedded into Design3. Openness and Transparency = Accountability4. Fosters Collaboration5. Enhances Efficient Government6. Makes Access Accessible7. Increases Quality of Information
3333
Source: http://www.ipc.on.ca/images/Resources/accessbydesign_7fundamentalprinciples.pdf
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Open Data- Principles in Ontario
Open Data- Where in the World?
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Open Data - From Local to Global
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Federal : started shortly before election call. One year pilot. Considered 2 – 3 years behind UK & USA
Provinces: some GIS data related sites. BC has Minister of Open Gov
Municipalities are the Leaders in Open Data. In Ontario: Toronto, Ottawa, London, Windsor, Mississauga. Others in planning stages.
Open Data - the Canadian Scene
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Open Data - Diverse Data Offerings
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Images: Metrolinx, VIVA transit, City of Toronto, CHFI, Town of Markham
38
Open Data - Crowdsourcing the Data
Today’s examples of where tomorrow will go
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Open Data - We Have Data …Now What?
39
• USE THE DATA!• Washington DC
– Apps for Democracy ’09
• Code for America – “Connecting City Governments & Web 2.0 talent
• DataSF ’09 “Innovation Showcase”
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Open Data - We Have Data …Now Apps
40
• USE THE DATA!• DataTO.org –
community based• Apps4Edmonton –
City sponsored• Ottawa Apps
contest – 80+ apps• Apps for Climate
Action – B.C.• Many civic apps
via coder/“hacker” community
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G4: Vancouver, Toronto, Edmonton & Ottawa ODF Project: August – December 2010. ODF Components
• Governance• Principles & Policy• Standards• Technology• Data, Operations & Human Resources• Open Data Portal• Future Roadmap
41
Open Data- G4 and the Open Data Framework
Municipal Open Government Framework - the Beta Version
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Open Data - Open Data Maturity Model
Five Phases of Open Data
Evolutionary withinInfo Management Best Practices
Municipal Open Government Framework - the Beta Version
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OpenData.EARTH
OpenData.EARTH
43
Academia, Non-Profits,
Community Groups
OpenStreetMapCommunity
Updates
External Data Linkages(e.g. World Bank)
OpenData.CA
Provincial
Municipal
Federal
Public Service
Source: Municipal Open Government Framework, 2010www.slideshare.net/jkonga
Open Data - From Local to Global
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Original Concept Circa 1994
ALL citizens are living on the same planet …..
everything connects to everything
… think Global Warming, World Health, Crisis Response
44
MOG Framework- Collaboration
Municipal Open Government
• Leadership & Governance
• Policy & Standards• Technology
Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human &
Financial Resources
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Open Government - Collaborate Now
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“All of us are smarter than one of us”
“There are more knowledgeable people outside your organization than inside”
Collaboration- a Continuum
Collaboration is a continuum - from Himmelman’s hierarchy of “mutually beneficial” relationships:
“Networking - simply involves exchange of information for mutual benefits.
Coordinating - involves information exchange, altering activities for mutual benefits and achieving a common purpose
Cooperating - builds on coordination and requires participating entities to share resources, implying a higher level of organizational commitment which sometimes
Collaborating - is the highest hierarchy of relationship, requiring the greatest level of trust, time and share of organizational resources and jurisdiction”
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Collaboration- another view of the Continuum
Variables can be viewed as • Subject themes (e.g.
Special Interest Groups or Project Teams)
• Scope of interest (e.g. local to global)
• Geographic extents of activities (e.g. neighbourhood, city, region, etc).
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Collaboration Opportunities• G + G Collaboration
• G + B Collaboration
• G + C Collaboration
Why haven’t we had more projects like BizPal, MRM and engaging the community?
Collaboration- Examples of Success
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June 3 – 5, 2011.
Examples include:• MISA Ontario
Gov 2.0 SIG and Committees
• GovLoop, Civic Commons, Open Knowledge Foundation, MuniGov 2.0
Collaboration- Non Profit Successes
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Collaboration - Community Driven Successes
5050
Citizens and Non-Profits are driven by ideals not politics
UK examples – My Society.org, FixMyStreet.com, TheyWorkForYou.com
Canada examples – visiblegovernment.ca, FixMyStreet.ca, OpenParliament.ca, DataLibre.ca, civicaccess.ca
MANY applications facilitated by Open Data
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Collaboration - Grass Roots Open Data Community
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Collaboration - Leveraging your personal networks
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Everyone has their own personal and professional networks that should be leveraged towards collaboration
Example shown is a LinkedIn network
53
Collaboration- Moving forward as a community
Need to leverage ourCommunity Intellectual Capitaland resources
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MOG Framework- Innovation
Municipal Open Government
• Leadership & Governance
• Policy & Standards• Technology
Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human &
Financial Resources
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Innovation- Make it default
5555
htt
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Promote innovation - don’t stifle it!
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For the last time, no, I do not know what the ROI is on it!
Institute for Citizen Centred Service• Report on Innovation in Municipal Service Delivery (2010)
Need a focal point for Innovation• Ontario Centre Of Excellence for Innovation in Municipal
Government (proposed in 2009 presentation http://www.slideshare.net/jkonga/web-20-from-a-social-to-a-service-web )
Apps Development contests and hackathons, leveraging social media technologies, cloud computing (IaaS, SaaS, DaaS …)
Innovation- Current State
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Innovation should be default for the organization
5757
Source: http://zope.cetis.ac.uk/members/scott “
Internally there’s a need to leverage the intellectual capital
External engagement for innovation … “there ‘s more knowledgeable people outside your organization than inside”
Innovation is addictive
Innovation- Corporate Culture
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Innovation - Government as a Platform
Differing interpretations of GaaP … characteristics:
Transformative and Mission driven
Policy Based Counter-balancing with
Citizens 2.0 Technology enabled and
iterative Government as a
Platform … is evolving
5858
Source: Adapted from “What Does Gov 2.0 Look Like”, Mark Drapeau, May 24, 2010. O’Reilly Radarhttp://radar.oreilly.com/2010/05/what-does-government-20-look-l.html
Gov 2.0 is transformative and mission driven
Gov 2.0 is Policy based
Gov 2.0 is Counter-balancing
Gov 2.0 is technology enabled and iterative
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Service One (2.0)- The Service Coordinator
Service One (2.0)- The Service Coordinator
Integrated Service Delivery “Engine”
Standardized Processes, Protocols and Knowledge Base
Business KnowledgeDatabase
Service Requests
Requests from MyHomePage(Facebook, Linkedin, etc)
Expectations continue to increase – an integrated, holistic approach must be taken
As per Tim O’Reilly’s “Gov as a Platform – do the least possible to enable others to build”
Build a partnership between Gov, private sector and the developer community
Innovation - Integrated Service Delivery
Source: From a Social to a Service Web, 2009. www.slideshare.net/jkonga MISA Ontario 2011 Annual Conference
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MOG Framework- Supporting Infrastructure
Municipal Open Government
• Leadership & Governance
• Policy & Standards• Technology
Citizen Engagement Open Data Collaboration Innovation
MOGF Core Components
MOGF Supporting Infrastructure
Data Human &
Financial Resources
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The “elephant” in the room – well known but what to do? Consider • “Good Failure” - a point on the
road to success.• Engagement – need to increase
participation/buy-in• Transparency – moving from
control to empowerment
Effective Change Management requires leadership
MOGF Supporting Infrastructure - Organizational Culture
6161
http://www.publivate.com/?p=671
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Strong leadership is key• Not just senior management … ALL levels• Political support• Community support
Effective Governance is needed• Enterprise approach – leverage existing structure• May begin with small informal working group• Report to Senior Management team
MOGF Supporting Infrastructure- Leadership & Governance
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Enhanced Citizen Engagement, Open Data, Collaboration and Innovation- speaks to the need to consider new policies
Some key policy areas include:• Use of social media• Information access & protection of privacy• Information and records management• Human resources policies and • Performance measurement
MOGF Supporting Infrastructure- Policies & Standards
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Leverage existing policies and standards – collaborate towards those that don’t exist
MISA Ontario Gov 2.0 SIG Open Muni - Policy and
Standardshttp://wiki.openmuni.org/
Center for Technology in Government – Social Media Policy http://www.ctg.albany.edu/
W3C http://www.w3.org/TR/gov-data/
OMG Many others exist – use them
MOGF Supporting Infrastructure- Policies & Standards
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http://gov.omg.org/gov-wg-opengov.htm
MOGF Supporting Infrastructure- Technology … many options
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Microsoft Citizen Service Platform
THE CLOUD !IaaS, SaaS, DaaS
…..
THE CLOUD !IaaS, SaaS, DaaS
…..
MOGF Supporting Infrastructure- Data, Human and Financial Resources
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Data• Strategic asset required for all government operations and
supporting open government• Opportunities for enhancing info management practices
Human and Financial Resources• Develop plan for re-allocation of resources based on
business alignment to principles of Open Government• Policy and Process reviews should be viewed as
opportunities for more effective and efficient operations
Embrace Open Government– it’s becoming the new way of doing business. It’s a win-win for government and citizens
Engage and Empower Citizens - the opportunity exists to make quantum leaps in public service delivery & community building throughout Canada
Accelerate Open Data – all levels of government need to increase knowledge and pick up the pace of moving forward to benefit all
Collaborate Now - limited resources and increasing internal and external demands for efficient and effective government dictate it
Make Innovation the default – expectations are that government will become open and efficient through innovation
Adopt the Municipal Open Government Framework – Beta Version and make it better
Concluding Thoughts …
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Open Government -Final thought
68
Open Government is
GOOD Government
… we all benefit!
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You’re invited! Wednesday June 8, 2011. 1:45 – 3:00. Orion A
MISA Ontario Gov 2.0 SIG Unconference – collaboration opportunity
Open Gov, Gov 2.0, Open Data …
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Source: MISA Ontario 2011 Conference program
Jury Konga, PrincipaleGovFutures Group
[email protected] @jkongaSkype jury.konga
Other presentations:www.slideshare.net/jurykonga
www.slideshare.net/jkonga
Thank You