CITIZEN CHARTER:

DEPARTMENT OF MOTHER & CHILD WELFARE (M&CW)

INTRODUCTION:- Department of Maternal & Child Welfare (M&CW) is functional under Director Hospital Administration, Health Department, North Delhi Municipal Corporation. The M&CW section is committed to provide comprehensive Maternal & Child health care services namelyAnte-natal Care, Immunization and Family Welfare services besides providing round the clock delivery services to the residents of North Delhi. These services are being provided to approximately 55 lac population of North Delhi free of cost through its 6 Maternity Homes & 59 M&CW Centres. School Health Services is being implemented through Department of M&CW in NDMC and the health screening of 2.67 lakh children studying in 700 Municipal Schools of North DMC are also being performed by this department.

ORGANISATIONAL SET UP

DIRECTOR HOSPITAL ADMINISTRATION

Addl. Director Hospital Administration(M&CW)

DY. DHA (M&CW)

CMO (HQ) M&CW

DHO DHO DHO DHO DHO DHOKeshavpuram Civil Lines Karol Bagh Rohini CITY& S. P. NARELA

Zone Zone Zone Zone Zone Zone

Timings of M&CW Centres and Maternity Homes.

1. M&CW Centres : 09:00 am to 03:00 pm( Except Sundays and Gazetted Holidays)2. Maternity Home: 24X7 delivery Services

1. Services available at M&CW Centers & Maternity Homes

A. M&CW Centers (59 centres)

OPD SERVICES FIELD ACTIVITIESImmunisation Services on all Wednesdays & Fridays Area mapping by ANMs

Ante-Natal Care Check up of all pregnant women on every Health screening of school children &Monday/Thursdays referral to nearest poly clinic/HospitalFamily Welfare Services Post Natal CareAdolescent Health Services on all Saturday between 12 pm to 2pm Immunisation Sessions

Paediatric OPD, Well Baby Clinic Information, Education &Basic Laboratory Services related to ANC Communication (IEC) Activities

at outreach and schools

Nutritional Demonstrations Nutritional demonstrationsImplementation of all National/State Health Programmes and Health Exhibition, Heath CampsCampaigns like Pulse Polio Programme, Mission Indradhanush, in SchoolsJSY, JSSY, Dengue Awareness Programme etc.Counselling Services Health talks, Counselling of ChildrenImplimentation of National Anaemia Control Programme indulging in Substance AbuseNational Deworming programme etc. Implimentation of National Anaemia

Distributions of free essential medicines Control Programme, National Deworming programme etc.

B. Maternity Homes ( 6 maternity homes)

INDOOR SERVICES OPD SERVICES FIELD ACTIVITIES

24 HRS.DELIVERYImmunisation Services on all Wednesdays Area mapping by ANMs& Fridays

SERVICES Ante-Natal Care Check up of all pregnant Health screening of school childrenwomen on every Monday/Thursday & referral to nearest poly

clinic/HospitalFamily Welfare Services Post Natal CareAdolescent Health Services on all Saturday Immunisation Sessionsbetween 12 pm to 2pmBasic Laboratory Services related to ANC Information, Education &

Communication (IEC) Activities

Implementation of all National/State Health Health exhibitionProgrammes and campaigns like Pulse Health Camps in schoolsPolio Programme, Mission Indradhanush,JSY, Dengue Awareness Programme,Distribution of free essential medicines. Health talks, counseling of Children

indulging in substance abusesubstance abuse

Nutritional demonstrations Nutritional demonstrationsCounselling services Implimentation of National Anaemia

Implimentation of National Anaemia Control ProgrammeControl Programme National Deworming Programme etc.

National DewormingProgramme etc.

Ward Ward Name M&CW Center/ Address Ph. No.S. No. Maternity Home

No.

City and Sadar Paharganj Zone DHO/City Zone Old Town Hall Dispensary Complex, Town Hall 23234856

Chandni Chowk Delhi-061 89 Quraish Basti Harphool 5631, Bastiharphool singh Sadar Pahar Ganj 23559259

Nagar Singh Delhi-562 84 Chandni Katra Neel center is located on grond floor in the old Town 23987871

Chowk Hall building3 90 Ballimaran Hauz Quazi center is located on 1st floor in the Mcd Allopathic 23230658

dispensary4 90 Ballimaran Lahori Gate center is in the Allopathic dispensary building 23958133

5 85 Jama Masjid Naughara 2240 Kamrabangash,opp Khajoor Wali Masjid 23272486Near Tiraha Behram Khan, New Delhi-110006

6 87 Sita Ram Sadak Prem Naraian 3870 Sadak Prem Naraian chodi walan delhi 23270704Bazar

7 82 Anand Parbat Zakhira Opp. Inderlok metro station ,Inderlok 23644364

8 81 Kishan Ganj Kamla Nehru MH Opp vivekanand puri kishan ganj delhi-07 23698878

9 81 Kishan Ganj Bagh Kare Khan Pathshala road Bagh Kare Khan 23695905

10 90 Ballimaran Nabi Karim Center is in the community center building 23541230on 1st floor in Nabi Karim

11 80 Sadar Bazar Pahari Dheeraj 3864 Gali mandi wali pahari dheeraj sadar 23520697pahar ganj delhi 06

12 79 Shastri Nagar Shastri Nagar Near MCD Primary school A Block Shastri 23653288nagar delhi 52

13 83 Civil Line Khyberpass M&CW Center MCD 65 Khyberpass near 23813340police stn. Civil line park Delhi 54

Karol Bagh ZoneDHO/Karol Bagh Zone 22/1 Patel Nagar new delhi 110008 25843304

1 94 Dev Nagar Dev Nagar Dev nagar gali no 3 Regarpura karol bagh N 28720316D-05

2 101 ramesh nagar Kirti Nagar 5/35,Kirti Nagar Industrial Area,Near Patrol 25435116Pump,Kirti NagarDelhi-15

3 99 karampura Moti nagar(New) M&CW Centre MCD Near MCD School no 3 25428886Moti Nagar Delhi

4 92 Karol Bagh Naiwala Naiwala 26/84 gali no 4 Joshi road ND 05 28758755

5 104 Naraina Naraina Near Mata Mandir village Nariana Delhi-28 25770557

6 102 Rajinder Rajender Nagar 52 block ,Old Rajender nagar ND 60 25744051Nagar

7 101 ramesh nagar Ramesh nagar M&CW Centre MCD in the premiss of MCD 25467047Poly Clinic Building Ramesh Nagar New Delhi

8 96 Ranjit Nagar Ranjit nagar 106 & 110, DDA Flats, Pocket I, Opp Satyam 25700270Cineplex, Ranjit nagar N delhi 08

9 92 Karol Bagh Model Basti Mandit Wali Gali 28 Model Basti N.Delhi 05 23525101

10 93 Pahar Ganj Pahar Ganj Pahar Ganj Shora Kothi 23582115

Keshavpuram ZoneDHO/keshav 7 Kalidas Marg Gulabi Bagh 23652107

puram1 77 model town Azad pur M&CW Center MCD E 251 MCD Colony near 27120242

shiv mandir Azad pur delhi 332 72 Wazirpur Keshav Puram Behind MCD Pramary School C-7 Keshav 27153266

Puram Delhi 343 71 Tri Nagar Naresh Kumar Goyal Near MCD Priamry Jai Mata Market Delhi 34 27395521

M&CW Centre (Rampura Centre)

4 78 Kamla Nagar Shakti nagar MH Mty home Shakti nagar MCD Shakti nagar N 23843874D-07

5 69 Shakurpur Shakurpur MH G Block Shakurpur delhi 27151078

6 69 Shakurpur Shakurpur E block E Block, Near Samrat Cinema 27183448

7 75 Ashok Vihar Wazirpur Adjacent to police station Ashok Vihar Phase- 27435615I

8 61 Haiderpur Haiderpur MH In side aurvedic disp. Haiderpur village delhi 2749241483

9 67 Paschim Vihar Paschim Vihar Jawala heari market near bu community 25279332centre building

10 64 Pitmapura Pitampura near MCD Primary school UU Block Pitam 27344119pura delhi 34

11 73 sawan park Satyawati Colony Near MCD Priamary School Satyawati Park 27308107Behind Laxmi Bai clge Delhi 52

12 66 Rani Bagh Rani Bagh Near Community center sant nagar road 27022763Shakurbasti,rani bagh delhi -34

Civil lines zone

DHO/Civil Line Zone27/Jawahar Nagar Near Malka Ganj Chowk Delhi 23853011

-071 23 Samaypur Badli Village M&CW Center MCD Badli Badli village near 27882696

Badli under pass2 14 GTB Nagar Bhai Parmanand ICU block RBIPMT, GTB Nagar Delhi -09 27659105

3 7 Burari Burari M&CW Center Burari MCD Main Road Near 27611955Haryana Delhi 84

4 16 Sarai Pipal Jahangir puri -A M&CW Centre MCD A Block Jahangir Puri B 27631540Thala Block Block , Magal Bazar Rd Delhi 33

5 21 Jhangipuri Jahangir Puri B MCD Primary school B Block Jahangir Puri 27639438Block

6 11 Mukundpur Jahangir puri (D M&CW Centre MCD D Block Jahangir Puri 27632319

Block) near Post office Jahangir puri

7 18 Dhirpur Kewal Park M&CW M&CW Center MCD in the permises of MCD 27674916Centre Pri.SchoolKewal park Delhi54

8 17 Adarsh Nagar Lal Bagh MCD Pry.School Behind Azad Pur Bus 27467097Terminal Azad pur

9 13 Malka Ganj Sabji mandi M&CW Center MCD 923 Main bazar sabji 23859615mandi Delhi 06

10 14 GTB Nagar Vijay Nagar M&CW M&CW Center MCD near post office and Old 27450730Centre gupta colony vijay nagar Delhi

Rohini Zone DHO/Rohini Zone M&CW centre complex sector-07 Rohini 27045595

1 27 Budh Vihar Mahender Bhim M&CW Center MCD Budh vihar phse 1 near 27531716Singh Solanki MCD Pry.School Delhi 86M&CW Centre (withSub Centre PoothKalan)

2 49 Nangoli Jat Jwalapuri A Block Jwalapuri,I1st Floor,Near ESI 25258874HospitalDelhi 83

3 50 Peeragarhi Jwalapuri MH R Block No.05 Jwalapuri 25266491

4 54 Mangolpuri A Mangolpuri A-Block M&CWcentre A block mangolpuri Near 27923558subzi mandi

5 55 Mangolpuri B Mangolpuri S Block Near Sanjay Ghandhi Hospital mangol puri s 27911080block

6 47 Sultanpuri B Sultanpuri C block Engineering Works Deptt Office,C BlockSultanpuri Delhi

7 42 Kirari Sultanpuri F block F Block Janta qtr(Near MC Primary School)suleman Sultanpuri delhi 41

nagar8 59 Rohini H Rohini Sec.07 in the premises of Lal Hansraj poly clinic Pkt 27044007

D 16 Sctr.07 Rohini Delhi 859 53 Rohini E Rohini Sect- 03 G-26,Near DDA Sports Cplx Sec 03 Rohini 27510385

Narela Zone DHO/Narela MCD Primary School old Girls Bawana 27282916

Delhi-391 3 Alipur Alipur In the permises of PHC Alipur delhi 36 27203634

2 2 Bakthawarpu Bakthawarpur Bakhatawarpur village delhi 27721574r

3 29 Nangal Bawana In the permises of PHC Bawana delhi 36 27754667thakran

4 39 Mundka Mundka MCW centre,near Takia taalab,Mundka 28345612village .

5 37 Nangloi Nangloi Village Nangloi delhi 83 25941603

6 35 Kanjhawala Karala Village Karala

7 1 Narela Narela-I In the premises of PHC Narela Delhi 40 27281574

8 36 Rani Khera Ghevra Village Ghevra

9 3 Alipur Narela-II Sec- A/6 Pocket 5 Narela 27782808

10 31 Pooth Khurd SahabadMCW SHAHBAD ATTACHED TO DOTS CENTRE, 27882697BAWANA ROAD SHAHBAD DAULATPUR, NDMCNEW DELHI

11 32 Rohini Shahbad Dualtpur Behind Arya samaj mandir Shahbad 27294498MH Dulatpur d 42

Contact us at: The department is headed by Addl. DHA (M&CW) at HQ level. In the periphery at zonal level, it is being supervised by DHO (M&CW) of the respective zone.

HQ: -The HQ is situated at 12th Floor, E-1 Wing, Dr Shyama Prasad Mukherjee Civic Centre, Jawahar Lal Nehru Marg, New Delhi 110002

Additional DHA (M&CW) :- Dr Manasi Anand Contact No.:- 23226233 email:- addldha2-ndmc@mcd.gov.in

DY. DHA (M&CW):-Dr Renu Pathak Contact No.:- 23226209 email:- dydhanorth@gmail.com CMO(HQ), M&CW:- Dr Alka Verma Contact No.:- 23226241 email: cmohqmcw@gmail.com CMO MIS CELL:- Dr Sadhna Gupta Contact No.:- 27931116 email: -mismcw@gmail.com

RTI:- HQ:- Public Information Officer (PIO):- Dr. Alka VermaContact address:- 12th Floor, E-1 Wing, Dr Shyama Prasad Mukherjee Civic Centre, Jawahar

Lal Nehru Marg, New Delhi 110002 Ph No. 23226241 Mobile No . 9810405150 Assistant Public Information Officer (APIO) under RTI Act Zonal DHOs as given below:-

DHO/City Zone Old Town Hall Dispensary Complex, Town Hall Chandni Chowk Delhi-06 23234856 DHO/Rohini Zone M&CW centre complex Sector-07 Rohini 27045595 DHO/Narela MCD Primary School old Girls Bawana Delhi-39 27282916DHO/Keshavpuram 7 Kalidas Marg Gulabi Bagh Delhi 23652107DHO/Civil Line Zone 27/Jawahar Nagar Near Malka Ganj Chowk Delhi-07 23853011DHO/Karol Bagh Zone 22/1 Patel Nagar new delhi 110008 25843304

First Appellate Authority under RTI Act at M&CW (HQ):-Dr. Manasi Anand, Addl. DHA(M&CW)

Contact address:- 12th Floor, E-1 Wing, Dr Shyama Prasad Mukherjee Civic Centre, Jawahar LalNehru Marg, New Delhi 110002 Ph No.:- 23226233 email: addldha2-ndmc@mcd.gov.in