Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI

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© RollStream Inc. 2009 Confidential & Proprietary © RollStream Inc. 2009 Confidential & Proprietary Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI Nick Parnaby Founder & COO June 2009 Enterprise 2.0 Conference Boston, MA

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Presentation given by Nick Parnaby, Founder & COO of RollStream at Enterprie 2.0 Boston 2009

Transcript of Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI

Page 1: Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI

© RollStream Inc. 2009 Confidential & Proprietary

© RollStream Inc. 2009

Confidential & Proprietary

Multi-Enterprise 2.0 - Leveraging Social

Software for Real ROI

Nick ParnabyFounder & COO

June 2009Enterprise 2.0

ConferenceBoston, MA

Page 2: Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI

© RollStream Inc. 2009 Confidential & Proprietary

Our Focus As It Relates To

Enterprise 2.0

Slide 2

Social Media

“HR or Intranets On

Steroids”

Lead Gen

Horizontal Collaboration

Enterprise 2.0

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© RollStream Inc. 2009 Confidential & Proprietary

What We Do

Business Social Software For B2B Relationship Networks

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© RollStream Inc. 2009 Confidential & Proprietary

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I’m onboarding over 1,600 new

suppliers a year and if I can

accelerate my time to

operationalize them it translates

to over $10m in additional

revenue – help me to streamline

my enablement processes!

How can I more

effectively engage

the Physicians &

Materials Managers

who drive purchasing

decisions for my

products to grow my

market share?

Every week at least 20 of my

suppliers’ credentials or

agreements expire, but I

have no way of managing

this automatically

I have over 5,700 active

vendors but no common

way to drive compliance

with legal and

regulatory compliance

Help! I don’t have

a holistic or shared

view of supplier

information &

credentials and my

SAP or Oracle info

is outdated

I need to put a security

and approval process in

place for when my

manufacturers or

vendors change their

company informationChallenges

RollStream

Addresses

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© RollStream Inc. 2009 Confidential & Proprietary

Enterprise Community Management

Our Solution & Customer Focus

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© RollStream Inc. 2009 Confidential & Proprietary

Solutions

Supplier Community Management(Upstream B2B)

• Supplier Information Management• Compliance & Risk Mgmt.• Dispute Resolution• Performance Management

Customer Community Management(Downstream B2B)

• Customer Information Management• Innovation & Feedback• Alignment & Dispute Resolution• Campaigns & Enablement

Enterprise Community Management

Social Supply Chain Collaboration Platform

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© RollStream Inc. 2009 Confidential & Proprietary

Compatible &

Interoperable

Web enabled for

distributed use

Enabling Technology In RollStream ECM

Enterprise Portals& Content Management

Business Process Management(BPM)

eLearning &Multimedia ContentDelivery

Forms & FeedbackManagement

EnterpriseCommunity

Management

Contract Management

(Multi)EnterpriseBusiness Social Networking & Collaboration

100% Zero Install

For Users

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© RollStream Inc. 2009 Confidential & Proprietary

RollStream Go To Market ApproachE.g. Supplier Community Management

Specific Solutions To Identified Pains In

Supplier Information Management and B2B

Relationships

For Corporations With Spend Ranging from

$200m to $70B & Global Brands To Protect

Relationship Lifecycle

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EnterpriseCommunity

Owner Supplier Information Management (SIM)

Social Supplier Relationship Mgmt.B2B

Communities

Platform Architecture

Portals &

Internal Content

Management Back End

Systems

API (Back End Integration & Import / Export

Collaboration

On-Demand

Self Service

SIM & New

Supplier

Reg.

Compliance

& Risk

Management

Dispute

Resolution &

Performance

Management

Apps

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© RollStream Inc. 2009 Confidential & Proprietary

RollStream Customers - Path of Virtue

Establishing Centralized Shared

Strategic Information Management Database(Suppliers / Customers)

Extend Information Management To Trading Partners Through

Collaborative Online Platform

Automate New Trading Partner Registration & Change

Control

Establish collaborative productivity tools

for SR, Marketing & Contract Admin

Optimize joint business processes

& innovation to cash cycle

ORGANIZE

COLLABORATE

OPTIMIZE

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Where’s The ROI ?Case Studies:

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© RollStream Inc. 2009 Confidential & Proprietary

1,800

Direct

Goods

Suppliers

12+ functional

points of contact

to align joint

business process

(Sales, Customer

Service, AR, IT, EDI,

Claims, Returns, Supply

Chain, Legal/Regulatory,

C-Level, Materials

Management, President

Up to

22,000

People

Multiple Community

Management Needs:

•E.g.:

• Onboarding new suppliers

• Credentials Management

• Operationalizing new suppliers

• Rolling out FDA policy/compliance

• Emergency response communications

• Shipping discrepancy resolution

• Co-marketing programs with top

suppliers

• Distribution Center communication

• Unified supplier communications

B2B Community Management ChallengeCommunities In Healthcare Supply Chain Distribution

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ROI Case Study Example

• Public (OMI)

• Fortune 500

• $7.5b

• Nation's leading

distributor of brand-

name

medical/surgical

supplies

• 4,000 health care

providers from 50

US distribution

centers

Business Challenge: Present consistent face to suppliersAutomate Supplier Registration & Ship Discrepancy Resolution

Solution• Instant supplier portal for 1,800 suppliers• Workflow solution for managing new supplier add & security

around self-service supplier profile management• Tracking of short shipments and resolving collaboratively

Results: • Increase revenues $1.48m / year by accelerating time to

market by 30 days• Reduce force payments to suppliers $2m• Overall SG&A reduced 33% whilst growing $4-7b

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© RollStream Inc. 2009 Confidential & Proprietary

12,900+

Suppliers

& Payees

With

4,900

active at

any time

10+ functional

points of

contact to align

joint business

process

(Sales, Customer

Service, AR, IT, EDI,

Claims, Returns,

Supply Chain,

Legal/Regulatory, C-

Level)

Up to

150,000+

People

Multiple Community

Management Needs:

•E.g.:

• Registering new suppliers

• Managing constant changes

to supplier information &

contacts

• Contract Administration

• Credentials Capture

• Driving compliance with

policy, legal and process

mandates

• Training & Enablement

• Diversity

• Sustainability

B2B Community Management ChallengeCommunities In Retail Supply Chain

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© RollStream Inc. 2009 Confidential & Proprietary

• Public (LSE: TSCO)

• Global 100

• $90B

• World's third-largest

grocery retailer

• UK’s #1 Retailer

• 3,200 stores across 12

countries

Business Challenge: • Accelerate time to rollout Oracle 11i & P2P to hit ROI• Budget will not extend to custom Oracle or MS Solution

for supplier registration – need compatible bolt on

Solution: • RollStream Supplier Community built in 2 weeks to roll

out Oracle and drive adoption 6 months faster across 4,900 active suppliers

• RollStream Supplier Registration App. To embrace and extent Oracle for self-service SIM & Social SRM

Results: • Supplier Registration & Risk Certification lead time

reduced by over 48 days on average• Reduced time to Rollout Oracle by 6 months• Social SRM > Contact accuracy increased 55%• On demand supplier enablement & user communities

ROI Case Study Example

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Defined Measurable ROI Opportunities On The

Other End Of Enterprise 2.0 Deployments

Slide 16

Thank You!

Come See Us

To learn More

www.rollstream.com

Nick Parnaby

Founder & [email protected]