Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI
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Transcript of Multi-Enterprise 2.0 - Leveraging Social Software for Real ROI
© RollStream Inc. 2009 Confidential & Proprietary
© RollStream Inc. 2009
Confidential & Proprietary
Multi-Enterprise 2.0 - Leveraging Social
Software for Real ROI
Nick ParnabyFounder & COO
June 2009Enterprise 2.0
ConferenceBoston, MA
© RollStream Inc. 2009 Confidential & Proprietary
Our Focus As It Relates To
Enterprise 2.0
Slide 2
Social Media
“HR or Intranets On
Steroids”
Lead Gen
Horizontal Collaboration
Enterprise 2.0
© RollStream Inc. 2009 Confidential & Proprietary
What We Do
Business Social Software For B2B Relationship Networks
© RollStream Inc. 2009 Confidential & Proprietary
4
I’m onboarding over 1,600 new
suppliers a year and if I can
accelerate my time to
operationalize them it translates
to over $10m in additional
revenue – help me to streamline
my enablement processes!
How can I more
effectively engage
the Physicians &
Materials Managers
who drive purchasing
decisions for my
products to grow my
market share?
Every week at least 20 of my
suppliers’ credentials or
agreements expire, but I
have no way of managing
this automatically
I have over 5,700 active
vendors but no common
way to drive compliance
with legal and
regulatory compliance
Help! I don’t have
a holistic or shared
view of supplier
information &
credentials and my
SAP or Oracle info
is outdated
I need to put a security
and approval process in
place for when my
manufacturers or
vendors change their
company informationChallenges
RollStream
Addresses
© RollStream Inc. 2009 Confidential & Proprietary
Enterprise Community Management
Our Solution & Customer Focus
© RollStream Inc. 2009 Confidential & Proprietary
Solutions
Supplier Community Management(Upstream B2B)
• Supplier Information Management• Compliance & Risk Mgmt.• Dispute Resolution• Performance Management
Customer Community Management(Downstream B2B)
• Customer Information Management• Innovation & Feedback• Alignment & Dispute Resolution• Campaigns & Enablement
Enterprise Community Management
Social Supply Chain Collaboration Platform
© RollStream Inc. 2009 Confidential & Proprietary
Compatible &
Interoperable
Web enabled for
distributed use
Enabling Technology In RollStream ECM
Enterprise Portals& Content Management
Business Process Management(BPM)
eLearning &Multimedia ContentDelivery
Forms & FeedbackManagement
EnterpriseCommunity
Management
Contract Management
(Multi)EnterpriseBusiness Social Networking & Collaboration
100% Zero Install
For Users
© RollStream Inc. 2009 Confidential & Proprietary
RollStream Go To Market ApproachE.g. Supplier Community Management
Specific Solutions To Identified Pains In
Supplier Information Management and B2B
Relationships
For Corporations With Spend Ranging from
$200m to $70B & Global Brands To Protect
Relationship Lifecycle
© RollStream Inc. 2009 Confidential & Proprietary
9
EnterpriseCommunity
Owner Supplier Information Management (SIM)
Social Supplier Relationship Mgmt.B2B
Communities
Platform Architecture
Portals &
Internal Content
Management Back End
Systems
API (Back End Integration & Import / Export
Collaboration
On-Demand
Self Service
SIM & New
Supplier
Reg.
Compliance
& Risk
Management
Dispute
Resolution &
Performance
Management
Apps
© RollStream Inc. 2009 Confidential & Proprietary
RollStream Customers - Path of Virtue
Establishing Centralized Shared
Strategic Information Management Database(Suppliers / Customers)
Extend Information Management To Trading Partners Through
Collaborative Online Platform
Automate New Trading Partner Registration & Change
Control
Establish collaborative productivity tools
for SR, Marketing & Contract Admin
Optimize joint business processes
& innovation to cash cycle
ORGANIZE
COLLABORATE
OPTIMIZE
© RollStream Inc. 2009 Confidential & Proprietary
11
Where’s The ROI ?Case Studies:
© RollStream Inc. 2009 Confidential & Proprietary
1,800
Direct
Goods
Suppliers
12+ functional
points of contact
to align joint
business process
(Sales, Customer
Service, AR, IT, EDI,
Claims, Returns, Supply
Chain, Legal/Regulatory,
C-Level, Materials
Management, President
Up to
22,000
People
Multiple Community
Management Needs:
•E.g.:
• Onboarding new suppliers
• Credentials Management
• Operationalizing new suppliers
• Rolling out FDA policy/compliance
• Emergency response communications
• Shipping discrepancy resolution
• Co-marketing programs with top
suppliers
• Distribution Center communication
• Unified supplier communications
B2B Community Management ChallengeCommunities In Healthcare Supply Chain Distribution
© RollStream Inc. 2009 Confidential & Proprietary
ROI Case Study Example
• Public (OMI)
• Fortune 500
• $7.5b
• Nation's leading
distributor of brand-
name
medical/surgical
supplies
• 4,000 health care
providers from 50
US distribution
centers
Business Challenge: Present consistent face to suppliersAutomate Supplier Registration & Ship Discrepancy Resolution
Solution• Instant supplier portal for 1,800 suppliers• Workflow solution for managing new supplier add & security
around self-service supplier profile management• Tracking of short shipments and resolving collaboratively
Results: • Increase revenues $1.48m / year by accelerating time to
market by 30 days• Reduce force payments to suppliers $2m• Overall SG&A reduced 33% whilst growing $4-7b
© RollStream Inc. 2009 Confidential & Proprietary
12,900+
Suppliers
& Payees
With
4,900
active at
any time
10+ functional
points of
contact to align
joint business
process
(Sales, Customer
Service, AR, IT, EDI,
Claims, Returns,
Supply Chain,
Legal/Regulatory, C-
Level)
Up to
150,000+
People
Multiple Community
Management Needs:
•E.g.:
• Registering new suppliers
• Managing constant changes
to supplier information &
contacts
• Contract Administration
• Credentials Capture
• Driving compliance with
policy, legal and process
mandates
• Training & Enablement
• Diversity
• Sustainability
B2B Community Management ChallengeCommunities In Retail Supply Chain
© RollStream Inc. 2009 Confidential & Proprietary
• Public (LSE: TSCO)
• Global 100
• $90B
• World's third-largest
grocery retailer
• UK’s #1 Retailer
• 3,200 stores across 12
countries
Business Challenge: • Accelerate time to rollout Oracle 11i & P2P to hit ROI• Budget will not extend to custom Oracle or MS Solution
for supplier registration – need compatible bolt on
Solution: • RollStream Supplier Community built in 2 weeks to roll
out Oracle and drive adoption 6 months faster across 4,900 active suppliers
• RollStream Supplier Registration App. To embrace and extent Oracle for self-service SIM & Social SRM
Results: • Supplier Registration & Risk Certification lead time
reduced by over 48 days on average• Reduced time to Rollout Oracle by 6 months• Social SRM > Contact accuracy increased 55%• On demand supplier enablement & user communities
ROI Case Study Example
© RollStream Inc. 2009 Confidential & Proprietary
16
Defined Measurable ROI Opportunities On The
Other End Of Enterprise 2.0 Deployments
Slide 16
Thank You!
Come See Us
To learn More
www.rollstream.com
Nick Parnaby
Founder & [email protected]