Multi-dimenssional Data Model for CMS

IT Asset and Configuration Management SystemMULTI-DIMENSIONAL DATA MODEL EXERCISE

Process Overview IT Asset and Configuration Management is part of IT Service Management Lifecycle Processes. In ITIL guidelines, it is mentioned in ITIL Service Design Phase.

Over the years, experts have tried to create various models or approaches to handle the complexity of IT Asset and Configuration Management related data. However, due to the limitations in technology, not many organizations have been able to implement this process.

In this report, I have attempted to create a multi-dimensional data model for IT Asset and Configuration Management process.

IT Asset and Configuration Management Process

Configuration Management System

Portfolio Management

Data

Service Level Requirements

Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data

Financial Management

Data

Hardware Store

Problem Management

Data

Asset Register


Configuration Management System – Data Model


Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Portfolio IDPortfolio NamePortfolio OwnerPortfolio CostingPortfolio Services



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Demand IDDemand DescriptionBusiness ProcessTarget IT ServicesAsset Requirements



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Service DetailsHardware RequirementsSystem RequirementsResource RequirementsResponse TimeAvailability TargetsCost of FailureBCP DataChargeback Details



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Contract IDContract DetailsResponse Time SLA TargetsResolution Time SLA TargetsPenaltiesExceptions



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Cost of ServiceCost of HardwareCost of SystemsResource CostOutsourcing CostsDepreciation Cost



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Change IDChange DetailsAffected IT ServiceAffected IT AssetScheduleApprovals



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register

Configuration Management SystemHardware Specs

Vendor DetailsVersionLicense CostAMC CostServiceability Details



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register

Configuration Management System Asset ID

Asset Purchase DateAssociated ServicesInstalled LocationIP AddressOwner



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Problem IDProblem DetailsAffected IT ServiceAffected IT AssetProblem FrequencyResolution/Work Around



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Incident IDIncident DetailsAffected IT ServiceAffected IT AssetIncident FrequencyResolution/Work Around



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register

Configuration Management System Software Details

VersionUnderlying TechnologyRelated IT ServicesLicense CostAMC CostServiceability DetailsVendor DetailsHardware Requirements



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


Event IDEvent DetailsAffected AssetsDependent AssetsAffected IT ServicesSeverity of Events



Data


Incident Data

Monitoring Data

Software Library

Contract Management

Data

Demand Management

Data

Change Management

Data


Data

Hardware Store

Problem Management

Data

Asset Register


• Multiple Schemas• Multiple Relational Databases

Configuration Management Information System

Variables:- Asset ID- Details- Location- Version- Operational Cost- Related Services- Affected Assets/Dependencies- Related Changes- Related Incidents- Related Problems- Vendor Details- Current Performance Details- Target Performance Details- Expected Growth

Multi-dimenssional Data Model for CMS

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