Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile … · 2016-06-13 · HRO...
Transcript of Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile … · 2016-06-13 · HRO...
Copyright © 2012, Everest Global, Inc. EGR-2012-3-PD-0806
Human Resources Outsourcing (HRO) Market Report: December 2012 – Preview Deck
Topic: Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium
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Overview
1 All the analyses are based on MCPO deals signed as of June 2012 2 Refer to the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment (EGR-2012-3-R-0798) for a comprehensive capability
assessment of all MCPO service providers
This compendium tracks 10 service providers The Multi-Country Payroll Outsourcing (MCPO) service provider profile compendium report provides accurate, comprehensive, and fact-based snapshots of 10 major MCPO service providers1, 2. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, geography coverage, and client portfolio along the various dimensions such as geography and industry. In addition, each profile provides the position of the service provider on Everest Group PEAK Matrix, along with the insightful analysis of its capabilities
Each service provider profile provides the following MCPO-specific details: – MCPO service capability and strategy – Includes company
overview, leadership, target market segment, functional capability across regions, technology solutions offered, partnerships, key MCPO-related developments, and spread of MCPO FTEs globally
– MCPO client portfolio – Includes total number of clients, major MCPO clients, split of clients across industry, number of countries covered, and employees covered along with their split by geography
– MCPO country coverage – Provides separate lists of countries covered on its own and through partnerships
– Detailed assessment of MCPO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider
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Table of contents
Section I: MCPO service provider landscape snapshot 5 Definition of MCPO 6 Technology models 7 MCPO service provider landscape 8
Section II: Service provider profiles 11 ADP 12 Celergo 17 CloudPay 21 HCL 26 Infosys 31 Neeyamo 35 NorthgateArinso 39 SGWI 44 Talent2 48 TCS 52
Appendix 56 Glossary of terms 59 HRO research calendar 61 References 62
Topic Page no.
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Technology solution(s) offered
ABC (page 1 of 5) MCPO service capability and strategy
Company profile: ABC enables clients to consolidate and control their payroll globally through an on-demand, SaaS-based business model. It provides payroll solutions in more than xxx countries Headquarter: Xx xx Leadership: Xx xx Website: http://www.xx.com
Recent MCPO-related developments/announcements Xx xx
Offshore1 Nearshore1 Onshore
~xx ~xx ~xx
Total MCPO delivery FTEs = ~xx
Current MCPO market segment focus Buyer segment: Targets primarily the small market (less than 3,000
employees) but also has some play in the mid-market (3,000 to 15,000 employees) and the large market (more than 15,000 employees) segments
Geography: North America, EMEA, Asia Pacific, and Latin America
Functional capabilities within key MCPO areas across regions
Regions North America EMEA
Asia Pacific
Latin America
Payroll preparation Payroll calculation Payroll distribution Reconciliation Third-party payments Payroll tax reporting Vendor management Contact center Time and attendance Expatriate payroll
Coverage – self Through partners Not offered
Key partners XX XX
1 FTEs in offshore (India, China, and Southeast Asia) or nearshore (Eastern Europe and Latin America) locations and delivering services to North America, Western Europe, Singapore, Australia, or New Zealand
Source: Everest Group (2012)
Technology model Offered Name/details
Single platform model XX
Aggregated model XX
Integrated hybrid model XX
XX XX
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MCPO deal spread by number of countries in scope
Split by client employees covered by geography
Split of MCPO clients by industry MCPO deal spread by employees covered
ABC (page 2 of 5) MCPO client portfolio
MCPO experience Total number of current MCPO clients: XX Annual number of payslips processed: XX million
100% = XX employees
Manufacturing
Financial services
Hi-tech
100% = XX clients
>15,000 employees
Major MCPO clients
Healthcare Other
100% = XX deals
2-5 countries
6-10 countries
3,000-15,000 employees
<3,000 employees Telecom
>10 countries
Asia Pacific
EMEA Services
North America
Latin America
100% = XX clients
Source: Everest Group (2012)
Retail
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ABC (page 3 of 5) MCPO country coverage by service provider on its own
North America Canada United States
Latin America Puerto Rico
EMEA France Ireland Italy Jersey Luxembourg Morocco Oman Saudi Arabia United
Kingdom
Asia Pacific China Hong Kong Indonesia Malaysia Philippines Singapore
Country coverage on its own
Source: Everest Group (2012)
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ABC (page 4 of 5) MCPO country coverage through partners
Asia Pacific Australia Bangladesh Cambodia India Japan Kenya Madagascar Mauritius New Zealand Pakistan Papua New Guinea South Korea
EMEA Algeria Angola Armenia Austria Azerbaijan Bahrain Belarus Belgium Benin Bosnia Botswana Bulgaria Cameroon Congo Cote D'Ivoire Croatia Cyprus Czech Republic
EMEA (continued) Finland Gabon Georgia Germany Ghana Greece Hungary Iran Iraq Israel Jordan Kazakhstan Kuwait Lebanon Lithuania Macedonia Malawi
Country coverage through its partner(s)
Latin America Argentina Bolivia Brazil Chile Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guatemala Honduras Mexico Nicaragua
EMEA (continued) Netherlands Nigeria Norway Palestine Territory Poland Portugal Qatar Romania Russia Senegal Serbia Slovakia South Africa Spain Swaziland Sweden Switzerland
Source: Everest Group (2012)
EMEA (continued) Turkey Uganda Ukraine United Arab
Emirates Zambia Zimbabwe
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Overall remarks XX
XX
XX
Overall MCPO market share Percentage
XX% XX%
MCPO revenue Active MCPO deals
Delivery capability assessment
Assessment dimension Rating Remarks
Scale High revenue and large number of client employees served (over xx);
Scope
Covers the highest number of countries (over xx); medium process coverage; good industry coverage
Technology capability
Supports all technology models; has a proprietary platform that currently serves around xx countries
Delivery footprint
Good onshore presence; limited offshore leverage
Overall
Overall market success
ABC is a Major Contender on Everest Group PEAK Matrix for MCPO
High Low
ABC (page 5 of 5) Everest Group assessment
High
MCPO delivery capability High
Mar
ket s
ucce
ss Major Contenders
Low
Leaders
ABC
Low Emerging Players
Source: Everest Group (2012)
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HRO research agenda
Topic Release date
Published Current
November-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment
December-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium
Q1-2013 BAO Service Provider Landscape and Capability Assessment
Q1-2013 BAO Service Provider Profile Compendium
Q1-2013 HRO Annual Report 2013
Q2-2013 HRO Service Provider Landscape and Capability Assessment
Q2-2013 HRO Service Provider Profile Compendium
October-2012 Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream
August-2012 Multi-process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium
July-2012 Multi-process Human Resources Outsourcing (MPHRO) – Service Provider Landscape and Capability Assessment
June-2012 Multi-process Human Resources Outsourcing (MPHRO) Annual Report 2012: Continued Reinvention
April-2012 Is BPaaS the Right Model for You?
February-2012 Achieving Best-in-Class BPO – Secrets Unveiled
Q1-2013 Crating Value through Analytics in HRO
December-2012 Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt
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Additional HRO research recommendations
The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest:
1. Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment (EGR-2012-3-R-0798); 2012. This report
segments the 10 MCPO service providers into Leaders, Major Contenders, and Emerging Players, based on comprehensive Everest Group PEAK Matrix. Additionally, this report analyzes the areas in which service providers differentiate themselves and also provides insights into individual PEAK dimensions
2. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape
3. Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2012 – Continued Reinvention (EGR-2012-3-R-0698a); 2012. This research provides comprehensive coverage of the MPHRO market and analyzes it across various dimensions such as market overview, key dynamics, buyer adoption and solution trends, and service provider landscape. It also provides predictions for the 2012 MPHRO market
4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing
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