Multi-Channel Management Essentials Simulation

Exhibit 3 LINKS Decisions

Exhibit 4 Set-Top Box Configurations

Exhibit 5 Supplier D Sub-Assembly Component Characteristics

Exhibit 6 Manufacturing Costs (Per Unit)

Exhibit 8 Plant-To-DC Transportation Shipments

Exhibit 9 Customer Shipment Transportation Costs (Per Unit)

Exhibit 10 Sample Plant-DC-Customer Total Transportation Costs

Exhibit 16 Overview of LINKS Research Studies

Exhibit 17 Research Studies Catalog

Exhibit 18 Scorecard Financial Measures

Exhibit 19 Scorecard Operational Measures

Exhibit 20 Scorecard Customer Measures

PRODUCT DEVELOPMENT DECISIONS

PROCUREMENT DECISIONS

MANUFACTURING DECISIONS

TRANSPORTATION DECISIONS

TRANSPORTATION DECISIONS EXHIBITS CONTINUED ON NEXT PAGE

RESEARCH STUDIES DECISIONS

SCORECARDS

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SCORECARDS EXHIBITS CONTINUED ON NEXT PAGE