muHive - real time automated customer engagement platform
-
Upload
engagementninja -
Category
Business
-
view
325 -
download
2
description
Transcript of muHive - real time automated customer engagement platform
![Page 1: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/1.jpg)
Real time multi-channel customer engagement –
Automated!
![Page 2: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/2.jpg)
There is a shift in the
way of doing Marketing
and Sales
![Page 3: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/3.jpg)
Shift
in
marketing
From transaction To meaningful
interaction
![Page 4: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/4.jpg)
Shift in brand behaviour
Customer Acquisition
• Sales driven
• Traditional marketing Customer Conservation
• Life Time Value driven
• Effective customer interaction
Experience driven economy
Contemporary economy
![Page 5: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/5.jpg)
• Customers seek instant answers and gratification.
• Marketing moving towards holding customer’s attention.
• Customers expect answers from brands in less than 2 minutes.
• Phones offer multiple avenues of communication.
Mobile phones = first screen
Solution is great customer experience
Right answers at the right time
![Page 6: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/6.jpg)
Conservation = Conversation
• Quality conversations [4]
– Accurate content
– Minimum turnaround time
– Sustained productive engagement
• Maintain communication between multiple stakeholders in decision making
"Marketing is more about the conversation now. Can our competition morph their mentality? We come at it differently and push the consumer experience and two-way discussion”
![Page 7: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/7.jpg)
How do you scale your
ability to have quality
conversations such that
each customer feels
valued?
![Page 8: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/8.jpg)
What
What
Offers
![Page 9: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/9.jpg)
muHive is SaaS based real time customer
engagement product for all channels on the web
with a strong focus on automation
![Page 10: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/10.jpg)
Automation is our USP
Scale to thousands of conversations with intuitive drag-n-drop
automation in muHive
![Page 11: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/11.jpg)
Website Widgets
Engagement channels
Social Media Email
![Page 12: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/12.jpg)
How muHive can help your brand
Human like engagement
at scale
Presence on multiple
channels
Proactive responses
Brand and Reputation
management
![Page 13: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/13.jpg)
Benefits of using muHive
Empower
your
decision
makers
Evolve from
monitoring
to
participation
Listen, analyze and engage with
one dashboard Integrates
well with a
Brand-
Agency
model
![Page 14: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/14.jpg)
Teams, roles & moderation
capabilities
Powerful automation
To create enterprise grade
workflows
Real time analytics tailored to your
business goals.
Integration with 3rd party services
like Basecamp, Zoho CRM and your
internal systems.
Built for the enterprise
![Page 15: muHive - real time automated customer engagement platform](https://reader034.fdocuments.us/reader034/viewer/2022051322/5455e9bab1af9fb66e8b4bcf/html5/thumbnails/15.jpg)
Impact
• Brand anywhere! Instantly expands the outreach of this effort with multi channel engagement
• Upsell to influencers and early adopters
– Keep evolving record of customer conversation
• Reduce support and inquiry costs while increasing engagement efficiency
• Manage feedback and ideas