MTO Summit Webinar: Social Media: What's Working and the Top Five Immediate Action Steps
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Transcript of MTO Summit Webinar: Social Media: What's Working and the Top Five Immediate Action Steps
Social Media: What’s Working and the Top Five Immediate Action Steps
October 2009
Steve Suhm, Marketing Manager, Association of Equipment Manufacturers (AEM)
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Agenda
• Social Media Research Results• Getting Senior Management Buy-in• Implementation Tactics• What is Working• Top Five Immediate Action Steps
Social Media – Research Results
Which of the following Social Media sites are you aware of?
Which of the following Social Media sites do you use for personal use?
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Social Media – Research Results
Rate your level of interest in joining an online community specific to your industry.
Which of the following Social Media sites do you use for work or to obtain industry
information?
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Getting Senior Management Buy-in
• Dispel the myths– Myth: Our attendees have no interest in Social Media
– Myth “Facebook is only an online hangout for teens/college students.”
– Myth “Twitter only has chatter about menial tasks.”
– Myth “LinkedIn is only used when someone is looking for a job.”
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Getting Senior Management Buy-in
• Set Expectations– Planting the seeds – It’s going to take time
– Potential for negative or even vulgar public comments
• The “do nothing” Conversation– Conversations happening whether we participate or not– Missing component of a promotion plan– Competitors fill void– Missing communication channel to customers
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Implementation Tactics
• Facebook / LinkedIn– Pre-show
• Develop Pages, Groups, and Events for each show• Promote corporate page to/through:
– Marketing and Management Committees– Exhibitors– Show Website– Prospect lists– Registered attendees
• Monitor groups, reply to questions if unanswered
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Implementation Tactics
• Facebook / LinkedIn– Onsite
• Answering questions within groups• Post pictures from the show
– Post-show• Report on measurables
– Number of “connections”– Number of comments/posts on wall
• Final report results of discussions• Post additional pictures from the show
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Implementation Tactics
• YouTube– Pre-show
• Post abbreviated versions of the show video• Solicit past attendees and exhibitors to post their videos from
previous shows– Onsite
• Visit exhibitors ask for video on their new products• Record/post testimonials• Record highlights from the show – Action Shots
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Implementation Tactics
• Twitter– Pre-Show
• Two messages a week starting six months before the show• Generate followers by promoting Twitter account through:
– Show Website– Email promotions
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Implementation Tactics
• Twitter– Onsite
• Send five to ten messages a day during show hours– Post-show
• Send twenty messages• Report on measurables
– Number of followers– Number of @ replies received– Number of visits to promotion Web page
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
What’s Working
• Twitter– Social Media savvy exhibitors and publishers are active on twitter– Viral effect – Re-tweets!– 100’s of followers– 500+ tweets on “ICUEE” during the week of latest show– Twitter on the homepage
• YouTube– Videos of new equipment– Video of the opening ceremonies on homepage
• Facebook, LinkedIn – Extremely low activity, but planting the seeds
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Immediate Action Steps
• Register Accounts! Careful of who you attach the accounts to and don’t forget Hootsuite
• Buy a Flip Camera• Add Social Media option for
“How You Heard of Show”• Designate onsite “Social Media”
person or team• Find the bloggers
Research Results Getting Buy-in Implementation Tactics What’s Working Top Five Immediate Steps
Success Stories
National Association of Broadcasters: 1,500 Registrations – top performing strategy First-time attendees
Dell Computers: 1 million followers on twitter $3 million in revenue
MTO Summit: 8% of audience Twitter Recruitment
Walt Disney: 65,000 Happy Birthdays Twitter Recruitment
Digital Thought: 20% of revenue LinkedIn Recruitment of Suppliers and Attendees
Blogs Tradeshow Week, Event Tech www.tradeshowweek.com/blog/stephennold Socialnomics – Social Media Blog www.socialnomics.net Chris Brogan www.Chrisbrogan.com
Events IAEE Expo Expo in Atlanta, December 9-12
Websites MeetingTechOnline.com
Books Socialnomics Trust Agents
Resources
Copy of this presentation at www.slideshare.com/stepnold (Search Stephen Nold)
For more information on Stephen Nold and MeetingTechOnline
[email protected] LinkedIn: http://www.linkedin.com/in/stephennold Twitter: @stepnold Facebook: http://www.facebook.com/stephen.nold
For more information on Steve Suhm and AEM
[email protected]://www.aem.org
http://www.mtosummit.com/webinar
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