MTAC WG 114

MTAC Workgroup 114

Service Standards and Measurements for

Market-Dominant Products

April 12, 2007

MTAC WG 114

Service Standards Review Process

– Regular review of service standards with process for mailer input

– Review triggered by significant changes (e.g., FSS, network redesign)

– Mailer-Initiated review (major mailer to move operations geographically, etc.)

– Improvements to communication process for changes in service standards

Workgroup Cross-Product Workgroup Cross-Product RecommendationsRecommendations

MTAC WG 114

Communication/Education on Service Standards

– Easy (web-based) access to service standards (software, 3d pairs, etc.)

– Consumer education/communication on service standards

Workgroup Cross-Product Workgroup Cross-Product RecommendationsRecommendations

MTAC WG 114

Service Standards

– Counting methodologies (Sundays, holidays, etc.) for calculating service standards

– Others?

Deferred to Full Workgroup for Deferred to Full Workgroup for DiscussionDiscussion

MTAC WG 114

Service Standards

– Ensure that all products have been discussed

– Come to agreement on service standards

– Begin drafting recommendation for service standards

– Communicate any cross-product issues to full workgroup for resolution

Set Next 1-2 Meeting Dates

Determine presentations/resources needed to baseline performance measurement discussions (product-specific)

Subgroups -- Next StepsSubgroups -- Next Steps

MTAC WG 114

Full workgroup will address the following (so subgroups need not do so unless there are product-specific issues)

Service Performance Measurement:

– Measurement systems (internal, external, intelligent-mail based, seed-based, etc.)

– Reporting requirements (aggregate data)

– Scan data quality issues (excluded data)

– Stop the Clock indicators

– Communications/Aggregate Performance Data Access

– Other?

Full Workgroup – Future Agenda ItemsFull Workgroup – Future Agenda Items

MTAC WG 114

Main Workgroup: Tues., May 15 in Wash., DC

4 Subgroups:

– First-Class Mail: (tentative) May 18

– Periodicals: Wed., May 2, 9:00 a.m. - 4:00 p.m., New York City

– Standard Mail: May 7, 10:00 a.m. – 3:00 p.m., Wash DC (Venable)

– Packages: ?

Subgroups should set next 1-2 meeting dates ASAP

Future Meeting DatesFuture Meeting Dates

MTAC WG 114

MTAC Workgroup 114

Thanks for your Participation!