Ms. Kissel

January 31, 2012 Entry task: Write the question or prompt

What do you want to learn from this class?Answer using complete sentences

Target: Write the target down everydayIdentify rules and procedures of the classroom.

Power Standards 1.2 (do not write) Demonstrate transferable and employability skills in

school, community and workplace settings.

Due Dates

Syllabus due February 3rd!!

Leadership Points

Must have 100 by the end of the semester 50 points at the quarter

Worth 10% of your final grade Don’t procrastinate!

Face to FaceHow we form impressions ________% Appearance (body

language)

________% Tone of voice

________% Words used

Face to FaceHow we form impressions ___55___% Appearance (body

language)

___38___% Tone of voice

___7____% Words used

Communications

Sharing information, ideas, thoughts, feelings

As a skill

It is difficult to do well It can be profitable

Verbal

Key components: sound, words, speaking, and language. 

Non-Verbal

Key components: Eye contact Body language – gestures Space Touch Expressions Breathing

Eye Contact

Looking away gives the impression that you don’t care to listen.

Giving solid eye contact makes the communicator feel like you care.

Body Language Gesture: A gesture is

a form of non-verbal communication, made with a part of the body, used instead of or in combination with verbal communication.

Examples: shaking your finger, putting hands on hips… any others?

Space Personal space, an updated form of

Edward T. Hall's 1966 proxemics, is the region surrounding each person, or that area which a person considers their domain or territory. Often if entered by another being without this being desired, it makes them feel uncomfortable.

Touch

Hand holding Hug Universal good touch from teacher to

student.

Expressions

What we wear on our face: Look of death Anger Disgust Fear Boredom Confusion

Breathing

Loud sighs signify…

How to Listen Actively

Focus all attention on speaker

Establish eye contact

Attend: lean toward speaker

Nod or use other means of expressing “I’m present and paying attention.”

Four Active Listening Techniques: Reflective

Clarifying

Encouraging

Empathizing

Reflectively Listen for “feelings” that are not stated

Eliminate your judgement.

Rephrase or summarize what the speaker has

said to be sure you understand

Clarifying Ask the speaker, “are you looking for

advice or someone to listen?”

Don’t tell speaker what to do! Do not say “well, if it was me…” it isn’t

Encouraging Give signals you are really interested

and involved. “Uh-huh”, “I understand”, “I see” or “tell me more”

Empathizing Actually feeling the other person’s

feelings as you listen

If sad, the listener feels sad (for the speaker)

If happy, the listener feels happy, etc.

I – messages are used during those difficult times when you must assert yourself and confront someone about his/her unacceptable behavior so that a solution to the problem can be negotiated.

I – MESSAGES allow you to: Confront people in a positive way. Be open, honest, and straightforward

about a person’s unacceptable behavior.

Avoid putting people on the defensive. Appeal for help in solving the problem. Communicate ownership of the

problem.

“I” messages

I feel _________ when _________ because _______________.

Freedom to choose to respond without blame.

“I” messages

I feel hurt when __you watch tv instead of talking to me.

Freedom to choose to respond without blame.

“You” messages

Lay the blame on others.

YOU MESSAGES are never well received for several reasons: They make people feel guilty They can be interpreted as blame, put downs,

criticism and rejections. They communicate a lack of respect for others. They often cause reactive or retaliatory behavior. They damage the recipients self-esteem. They cause resistance rather the openness to

change. They can make a person fell hurt, the resentful. They are often perceived as punitive.