MS Quality Management

Course Outline PlanCourse Number MG-109

Course Name Total Quality Management

Learning Objectives

The objectives of this course are to enable students to:

1. Demonstrate and make effective use of relevant terminology and concepts of the field of Quality Assurance and Management

2. Demonstrate and develop critical understanding of this field as applied currently in different organizations in Pakistan and how it should actually be applied

3. apply their knowledge and understanding of this field in a wide range of appropriate organizational contexts in which students may be working

4. develop knowledge and understanding of how the main types of business and commercial organizations have organized their Quality Assurance and Management

5. To learn analytical abilities in students for the appropriate use of TQM models and framework

6. To learn important tools and techniques in Total Quality Management7. To build interest in and appreciation of the field of Quality Assurance and

Management as a career

Total Periods There will be 16 Lectures & 2.5 hrs each

Learning Strategy & Techniques

1. Pre-Class Self Study : Students are required to study the assigned material before they come to class.

2. Class discussion : Critical thinking will be evolved in the subject through effective class debate and discussions.

3. Lecture : The instructor will deliver a lecture on the topic4. Case Studies: These will be provided and discussed in the class.

Assessments

Students are expected to understand the topics effectively and be able to translate it into practical scenarios. Exams will be mainly based on the understanding, analysis application of the topics. Students are strongly recommended to consult material other than the textbooks. Marks will be provided on the following three components:1. Mid Term Exam 2. Final Exam 3. Assessments and Class Participation

Industrial Visit

One industrial visit to a company practicing Quality Assurance and Management will be done by the class. The visit and its report is mandatory and will carry 8% marks.

MarksMid Term Exam 20 %Assignments 45 %Final Exam 35 %

Reference Textbook

1. “Total Quality Management” by Dr. Nawar Khan, National University of Sciences & Technology, Islamabad

2. ‘Practical Guide to ISO 9000 QMS’ by Kamran Moosa, Ibrahim Publishers, Lahore

Class ScheduleThe following class schedule will be followed by the instructor (Insha Allah). The class schedule may change, if required by the instructor.

Session Self StudyBefore coming

Part 1 Case Study Material

Course Plan Total Quality Management Course No MS601

Written by KAMRAN MOOSA Reviewed by Program Manager

Doc. No MS-COP601.1(08) Date of Release Sep 23, 2010 Page 1/3

Superior University / PIQC Institute of Quality

to class

1Nil

Fundamentals of TQM and the National Scenario

2

3 Ref (1)Chap 1, 2 & 3

Ref (2)Chap 1

TQM Models and Frameworks

1. Paper on Role of Quality Manager

4

5

Ref (1)Chap 15,16,17,18

TQM Tools

2. Case Study: Packages Ltd Pakistan

6

7 InternetSearchRef (2)

Chap xxx

TQM Implementation

3. Case Study: Citibank Pakistan

8

9 MID-TERM EXAM

10ISO 9001 Standard

Introduction to ISO 9000

QMS

4. Case Study: KFC Pakistan

11

12 (2) Chap 2-6Interpretation of ISO 9000

QMS

5. Research Paper: TQM

Implementation in China

13

(2) Chap 7-9Internal Quality Audit, ISO

Documentation

6. Research Paper: Why TQM Fail

14

15 (2) Chap 10-11,13 Final presentations

16 FINAL EXAM

Class Rules

Course Plan Total Quality Management Course No MS601

Written by KAMRAN MOOSA Reviewed by Program Manager

Doc. No MS-COP601.1(08) Date of Release Sep 23, 2010 Page 2/3

Superior University / PIQC Institute of Quality

Students entering late in the class for more than 10 minutes will be marked absent

Respect and dignity of every person in the class must be maintained at all times.

Switch off the mobiles in the class No eatable allowed in the class especially chewing of

gum is highly forbidden Proper and decent dressing is required in the class Cell phones should be turned off before the exam.

InstructorDr. Kamran Moosa is the CEO and Principal Consultant of the PIQC Institute

of Quality (formerly Pakistan Institute of Quality Control). He was the first elected chairman of Quality and Productivity Society of Pakistan (QPSP), the national association of Quality Professionals in Pakistan. He did his PhD in Engineering Management from Centre for Advance Studies in Engineering – University of Engineering & Technology Taxila, MSc in TQM from Sheffield Hallam University (UK), BSc Engineering from Wright State University (USA), and Professional Certificate in Factory Management from AOTS Japan. He is Six Sigma Black Belt in Quality. He is the Convener of Professional Certifications of QPSP. He is a Senior Member of American Society for Quality and IRCA (UK) Registered Quality Management System Lead Auditor. He has 20 years of practical experience in the field of Quality Assurance and Management in the industry, academia, consulting and teaching. He was selected by the Asian Productivity Organization (APO Japan) as a national expert in TQM in 1995. He is an author of three books published in Pakistan and a chapter for a book published by APO Japan: (1) Quality Management Practices, (2) Practical Guide to ISO 9000, (3) Quality Control, and (4) A chapter in “Implementing Quality Management in Asian and Pacific Countries” by APO. He has his many papers published and presented in international conference proceedings in Pakistan, Japan, UAE, India, Sri Lanka, Bangladesh, Iran and Nepal. He is in the Panel of book reviewers with the American Society for Quality and in the Board of Editors of the Journal of the Institute of Quality Assurance UK. He is also an honorary Director and the Chief Editor of the magazine “Quest for Quality” of Middle East Quality Association (MEQA). He is a Lead Tutor for the QMS Lead Auditor Courses with IQCS Singapore and Six Sigma courses by SQII Singapore. He is presently contributing in many national and international quality forums for the development and progress of the field of Quality Assurance and Management.

He can be contacted at email: kamranmoosa@piqc.com.pk

Program Manager

For facilitation, administrative guidance and help, please contact:

Ms. Farzana Khan, Tel: 042-5324167-9, Mobile # 0322-8418982, email: mscoordinator@piqc.com.pk

Course Plan Total Quality Management Course No MS601

Written by KAMRAN MOOSA Reviewed by Program Manager

Doc. No MS-COP601.1(08) Date of Release Sep 23, 2010 Page 3/3

Superior University / PIQC Institute of Quality