MRS. O’S

Soft Skills Training

HOW CAN L.S.D. HELP YOU LEARN SOFT SKILLS?

L.S.D.

I MEAN L.S.D. AS AN ACRONYM ONLY!!!

• L– LOOK

• S– SAY

• D– DO

WHAT ARE SOFT SKILLS?

How would you describe it?

SOFT SKILLS

People skills (non-technical)• Personality traits• Social graces• Ability to communicate• Personal habits• Friendliness•

WHY IT’S IMPORTANT?

LOOK

• Attire

• Hygiene/Grooming

• Body Language– Eye contact, gestures, posture, body

movement, facial expression—SMILING, confidence

• Unspoken “stuff” a.k.a. vibe

SAY• Oral/spoken communication

skills Remember the 3 Vs:Verbal – the words you sayVocal – how you sound Visual – how you look (part of L in LSD)

• Written communication skills

• Questioning skills

• Honesty

• Courtesy

PRACTICE, PRACTICE, AND PRACTICE SOME MORE

Press Conference Activity:

– Think of something you know a lot about and be prepared to answer questions about it

– Audience will serve as reporters

DO

• Teamwork

• Self-discipline & self-confidence

• Self-motivated

• Flexible/adaptable• Dependable/good

work ethic

• Leadership

• Organized

• Manages time well

• Multicultural skills• Good dining

etiquette

MARSHMALLOW TOWER ACTIVITY

Directions:

1. Divide into groups of 5 people

2. Each team gets a bag of marshmallows and straws

3. Team gets a total of 8 minutes to create a free-standing monument

4. First 3 minutes everyone participates

MARSHMALLOW TOWER ACTIVITY

5. After 3 minutes, tell the participants they cannot speak

6. After 2 more minutes, tell the participants they can speak but can only use one hand

7. After 2 more minutes tell 2 members to step out of the group and not participate

8. After 8 minutes total, they need to let go of the monument—the highest free-standing monument WINS!!!

RECAP

Use L.S.D. to remember what soft skills are• L

– LOOK

• S– SAY

• D– DO

QUESTIONS

Do you have any questions?