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ABC ENGINEERING PTE LTD Management Review Meeting Minutes Venue – Date – Time – Attendance – Absentee – 1. Findings of internal /external audits @ ….. 2003 The MR brought up the two non-conformance (NC) findings identified during our internal audit. The two NCs are identified to be i) no indications/evidence of documents being checked and ii) vendors evaluation not being done. The internal auditor also reported that subsequent verification is done on 19-07-2002 and ensure that the above NCs had been rectified by means ………copy of agreement for point (i) above and review the completed vendors’ evaluation form for point (ii). The internal audit was conducted on 12 July 2002 from 0930 hrs to 1730 hrs. ………….. audited the entire quality management system. Generally based on the findings, the results are satisfactory. The previous certification audit findings were all closed. 2. Customer feedback/complaints / statisfaction The management has selected 30 key customers to carry out customer survey. Up to date, 13 customers’ reply was received. The overall customer satisfaction index is above the targeted index and read about 4.1.

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minutes of MR meeting

Transcript of Mr Minutessample

Meeting Management review of Inspro Insurance Broker Pte Ltd

ABC ENGINEERING PTE LTD

Management Review Meeting Minutes

Venue

Date

Time

Attendance

Absentee

1. Findings of internal /external audits @ .. 2003

The MR brought up the two non-conformance (NC) findings identified during our internal audit. The two NCs are identified to be i) no indications/evidence of documents being checked and ii) vendors evaluation not being done. The internal auditor also reported that subsequent verification is done on 19-07-2002 and ensure that the above NCs had been rectified by means copy of agreement for point (i) above and review the completed vendors evaluation form for point (ii).

The internal audit was conducted on 12 July 2002 from 0930 hrs to 1730 hrs. .. audited the entire quality management system. Generally based on the findings, the results are satisfactory.

The previous certification audit findings were all closed.

2. Customer feedback/complaints / statisfaction

The management has selected 30 key customers to carry out customer survey. Up to date, 13 customers reply was received. The overall customer satisfaction index is above the targeted index and read about 4.1.

Base on the customer survey summary report, will follow up with replies from Green Home and Time Connection whose index is around 3.0 only, far below the average customer satisfaction index of 4.1.

3. Quality Objectives /Process performance/Quality Plan

We had reviewed the June data KPI and noted that the results were satisfactory and no follow-up or corrective action for process was required.

OR

The response time for customer on the June did not meet the target, the corrective action was to ..

4. Product performance or Inspection StatusThere were 20 non-conformance report raised for year 2003, major problem was .., 10 were still outstanding and under monitoring.

..

5. Status of Corrective and preventive actions

There was no corrective and preventive action during this period.

6. Improvement Recommendation

The management proposed to custom-made a new software system to replace the current computer system. It is expected that ..

7. Follow-up actions

This being the first Management review meeting, this item is not applicable.

8. Changes that could affect the quality management system (QMS)

No changes at this point of time.

9. Quality policies and objectives

. had run through the quality policies and stressed on the importance of quality management system and customer satisfaction. Generally he is satisfied with the company performance currently and strived to achieve better results in the next review meeting.

10. Improvements to quality management system

Currently the new ISO 9001:2000 system has just been in place, and the management is monitoring its progress.

11. Product Improvements related to Customer requirements

A new product is currently under evaluation for enhancement.

12. Resource needs

No resource changes or additional needs at the moment.

13. Thereafter being no other business, the meeting ended at .. hrs.

Recorded by :

Approved by :


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