October 2014

We would like to welcome Justin M. Perry to our

team as our new Accounts Manager.

Justin comes to us from the Nova Scotia Depart-

ment of Justice, Correction Services where he was

Training Coordinator and Accounting Administra-

tor. Prior to that

he was in the

Mortgage indus-

try for several

years, with such

Notable lenders

as Bank of

America, H&R

Block Mortgage

and JP Morgan

Chase Manhattan where he did risk analysis and

mitigation, quality control, due diligence, investor

relations, company valuations, accounting audits,

business planning and restructuring.

Much of the foundation for his early successes was

achieved through his experiences in Mortgage Fi-

nance, but his true calling was the practice of ac-

counting and audit. He brings more than 12years’

experience in Accounting and Finance to our team,

with specialties in Human Resources, research &

development, risk assessments and audit.

Justin completed and received his Bachelor’s de-

gree in Business Administration from the Univer-

sity of Texas at Austin with triple minor in Corpo-

rate Law, Accounting and Finance. He completed

and received his Professional accounting designa-

tion as a Certified Public Accountant from the Texas

State Board of Public Accountancy in 2006.

Justin is a Veteran of the United States Marine Corps.

and was stationed at Fort Bliss, El Paso, Texas,

Where he served from 2002-2005 as a Staff Sergeant

in both Afghanistan and Iraq.

Justin hails from Halifax, NS where he was born, but

spent much of his youth in the United States, more

specifically Dallas, TX and Austin, TX.

He returned home to Halifax to finish his high-school

and graduated from Charles P. Allen HS in Bedford,

NS with honors.

In his spare time he likes to spend time with his

Spouse and 3 daughters, as well as volunteer with

such notable charities as Big Brothers/Big Sisters and

Habitat for Humanity. Justin is an avid fan of NFL

Football and anything that is Texas Longhorn related,

with the latter being his alma mater.

Justin can be reached by email at

jperry@commissionaires.nl.ca or by phone at 754-

0757

Mr Justin Perry

Accounts Manager

RCMP Guards and Matrons Contract

Last Post Service

Caribou Memorial Veteran’s Pavilion

Last week, officials at the

Caribou Memorial Veteran’s

Pavilion held a Last Post cere-

mony in honor of Commis-

sionaires George King and

Jim Sweeney. Commission-

aires Sweeney and King both

served as Site Managers at the

Pavilion for many years.

This service of Remembrance

and Thanksgiving for our de-

ceased comrades was greatly

appreciated by family, friends

and coworkers who were able

to attend.

The Service included a Light-

ing of the Candles following

which those in attendance

were asked to shared their

memories of George and Jim.

The service ended with the

reading of the Act of Remem-

brance and the playing of the

Last Post and Reveille.

On behalf of Commissionaires

Newfoundland and Labrador,

we would like to thank mem-

bers of the Caribou Memorial

Veteran’s Pavilion for this

wonderful service in honour

of Commissionaire George

King and Commissionaire Jim

Sweeney

Site Manager Nathan McLachlan

shares memories of Commissionaire

George King

Photos of Commissionaire George King and Commissionaire Jim Sweeney on

display during Last Post Ceremony, Caribou Memorial Veteran’s Pavilion

Commissionaire John Tizzard and

Site Manager Nathan McLachlan outside

Veteran’s Pavilion

Commissionaire Joshlyn

Sweeney places poppy in

honour or her brother Com-

missionaire Jim Sweeney

during Caribou Memorial

Last Post Service

Awards and Certificates

Commissionaire George

Quehe is presented with his

22nd year Service Bar by Site

Manager Craig Frawley of

5 Wing Goose Bay

Commissionaire Quehe joined

CNL on 1 May, 1992.

Commissionaire Gary Burden

is presented with his 12 year

Service Medal by Site Man-

ager Craig Frawley of

5 Wing Goose Bay

Commissionaire Burden

joined CNL on 21 March,

2002

Letter From The Client

Hello Jim,

I would like to pass along our appreciation for the performance of the Commissionaires on duty today.

As you are aware our site has become very busy with continued growth and increased passenger traffic. The Commissionaires on

site play an integral role in ensuring our property is safe and secure for those employed as well as the passengers who travel through

here each day. Today the Commissionaires on site responded to an incident promptly and professionally and were successful in pre-

venting theft from a vehicle in our Long Term Parking Lot.

In the recent weeks our Long Term Parking Lot has become very congested forcing the Commissionaires to direct vehicles to one

of our outlined overflow parking areas and maintain traffic control as well as security of those parking areas. While patrolling the

parking areas and investigating illegally parked vehicles, Cmre. Brian Butt became suspicious of a black SUV in an area not to be

used for parking. He immediately made contact with Cmre. Diane Waldron to have the vehicle investigated. In responding to the

parked vehicle, Cmre. Waldron came upon a young male, entering a parked vehicle through a rear sliding window. The male then

attempted to hide inside the truck however Cmre. Waldron approached the male as climbing into the rear window of a pickup truck is

very suspicious. She approached the male asking who he was, why he was here, and what he was doing. He claimed he was retriev-

ing CDs from his Uncle’s truck. He then made an attempt to leave, however, Cmre. Waldron insisted he remain on site and that she

was contacting the RCMP to have them respond. Cmre. Waldron collected the males vehicle keys to ensure he could not flee and

Cmre Butt and Cmre. Waldron remained onsite for RCMP response. The black SUV the male was driving had a passenger who re-

mained on site as well. The second male is reported to be the cousin of the driver who had attempted to steal items from parked vehi-

cles. Both males were arrested and charged and released with a notice to appear.

Cmre. Waldron and Cmre. Butt performed their duties which placed them in a potentially dangerous situation, approaching and

holding two males caught in the act of break and enter. The RCMP confirmed the two males are known for previous charges and that

the motive is usually to attain funds to feed a drug addiction potentially making the situation a little more dangerous.

Please pass along our thanks to the Commissionaires on site for the duties they perform and the professionalism they show. They

have proven to be exactly what the Commissionaires are recognized for, service and professionalism.

Regards

Andrew Rogers

Manager of Safety and Security

Deer Lake Regional Airport Authority Inc.

1 Airport Road, Suite 1

Deer Lake, NL, Canada A8A 1A3

Tel: (709) 635-3601

Fax: (709) 635-5668

Web: www.deerlakeairport.com

Email: arogers@deerlakeairport.com

Airport Security

Commissionaires Newfound-

land and Labrador provide se-

curity services to St.John’s In-

ternational Airport, Gander

Airport, Deer Lake Airport,

St.Anthony Airport and Goose

Bay Airport. We are pleased

to advise that effective Decem-

ber, we will be adding Wabush

Airport to our contract list. We

have successfully negotiated a

contract with Wabush Airport

that will see eight additional

employees added to our grow-

ing numbers.

Olympic Construction

Commissionaires recently

agreed to provide Security Ser-

vices to Olympic Construction

at the Steele Hotel on George

Street West. Commissionaires

are providing security to pro-

tect the assets located at the

hotel prior to its grand open-

ing. It is our hope that we can

negotiate a full time agreement

with Steele Hotel authorities

once the construction phase

has ended.

St. John’s International Airport

In the last edition of the Corps

newsletter we reported that CNL

had successfully negotiated a one

year extension to the contract at

St.John’s International Airport.

This is an extremely important

contract to us as we have over

forty Commissionaires working

at the site as Terminal Security

Officers, Parking Control Offi-

cers and Construction escorts.

Had the Airport Authority

elected to release an RFP or ten-

der for this work there was no

guarantee that we would retain

the contract.

Last week, we negotiated a sec-

ond one year agreement with

St.John’s International Airport.

These extensions mean our con-

tract will not end until 31 Octo-

ber, 2016.

We are very pleased with these

extensions as it provides a meas-

ure of job security for all Com-

missionaires working at

St.John’s International Airport.

These extensions are based en-

tirely upon the hard work and

dedication of our employees. If

St.John’s International Airport

Authority were not happy with

the services we provide we are

confident that an RFP or tender

would have been released in

early October.

Eastern Health

Last week, Eastern Health re-

leased a tender for Security Ser-

vices at each of their facilities in

the Avalon Region of the prov-

ince. CNL currently provides

security to Waterford Hospital

and the Long Term Care Fa-

cililty. This tender calls for se-

curity services to many more

facilities including the Health

Science Complex. We are now

in the process of developing our

bid proposal which must be

submitted this week. Securitas

is the current security provider

for all hospitals across New-

foundland and Labrador. They

are the preferred provider and

are fully entrenched in the pro-

vision of security services in a

health environment. It will be

very difficult to match their bid

given they are an international

company with insurmountable

resources. In this instance, we

stand to gain many more facili-

ties or lose the Waterford Hos-

pital and Long Term Care Facil-

ity.

Corps News

CFS St.John’s

Commissionaires Newfound-

land and Labrador provided

security services to CFS

St.John’s for as long as anyone

can remember. All that will

end on Sunday, 5 October

2014 when our Call Up with

the Department of National

Defense will end. Currently,

only two Commissionaires are

employed at the new military

facility. Both will finish up on

Sunday after years of dedicated

service to the client. Budget

cuts, and operational changes

resulted in the cancellation of

our contract. On behalf of all

Commissionaires, we would

like to thank Site Manager

Aaron Kfir and Commission-

aire Colin Gent for their out-

standing service to the Corps

and to the Department of Na-

tional Defense. We would also

like to thank all those who pro-

vided security services to CFS

St.John’s over the years. Your

service and dedication to duty

is greatly appreciated.

RCMP Guards and Matrons

At one minute past midnight 0n

31 September, Commissionaires

became responsible for the

RCMP Guards and Matrons Pro-

gram. We have rebadged nearly

one hundred and fifty guards and

matrons over the last two weeks.

Guards and Matrons work in a

demanding and often hostile en-

vironment. They are directly

responsible for the security and

well being of all those in RCMP

custody. They are also responsi-

ble for all the prisoner-related

clerical and monitoring work as-

sociated with this task. Guards

and Matrons work on as required

basis and have to be available

days, evening, nights and week-

ends. Having visited a number of

the detachment jail cells and

viewed the guards and matrons

in action, we have a greater ap-

preciation for the complexity of

the job and the level of responsi-

bility that goes with it.

Overtime

The greatest single complaint ex-

pressed by our clients when asked

to comment on our services re-

mains the issue of overtime.

More and more of our clients are

out rightly refusing to pay out

overtime. It is their opinion that

the Corps should provide enough

security staff to avoid the neces-

sity of overtime. This means hav-

ing sufficient casuals on staff to

meet the requirements of the site.

All time sheets must be signed by

a client representative before be-

ing sent to HQ. This is even more

crucial when overtime is a factor.

Commissionaires do not have the

authority to charge clients over-

time without the knowledge and

the prior approval of the client.

Site Managers are responsible for

recording and reporting time and

are therefore required to provide

oversight on this issue. Every

Site Manager is responsible for

ensuring that any overtime is ap-

proved prior to the work being

completed and for ensuring that

the client signs the time sheets

authorizing payment. More im-

portantly, Site Managers should

ensure that they have access to

enough casuals to avoid overtime

at their site.

Corps News

Commissionaires is Canada's

premier security provider, of-

fering a unique combination

of integrity, experience and

innovation.

Like our competitors, Com-

missionaires Newfoundland

and Labrador must submit

bids on security contracts that

are posted by clients wishing

to acquire security services

for their premises.

There are many security com-

panies working in Newfound-

land and Labrador some of

which are provincial compa-

nies others of which are major

national and international se-

curity firms. In the last five

years the number of security

companies operating in New-

foundland and Labrador has

grown exponentially

When tenders and RFP’s are re-

leased by clients there are typically

a large number of security compa-

nies ready to submit a bid. If com-

panies submit a bill rate which is to

high they fail to win the contract.

Conversely, if they win the contract

because of a low bid the salaries

they can offer their employees are

lower. This is a conundrum for

Commissionaires

Newfoundland

and Labrador as

much as for any

other security

company.

If a security

company is pay-

ing only mini-

mum wage or

slightly higher

they are certainly better positioned

to win most posted contracts.

For the most part, Commissionaires

Newfoundland and Labrador does

not bid on retail contracts such as

shopping malls or other outlets. We

do not want to expose our employ-

ees to the challenges around loiter-

ing, trespassing and petty theft is-

sues that plaque these facilities.

Our competitors generally do this

work however of late they have

been encroaching more and more

on commercial and government

contracts.

Commissionaires prides itself

on the caliber of Security Of-

ficer we provide to our cli-

ents. We believe that is what

differentiates us from our

competitors. While we at-

tempt to keep our wage rates

higher than our competitors it

is still based upon what the

client is willing to pay.

Worksites are created accord-

ing to each contract we ac-

quire. As such, wage rates

vary among work sites. A

Commissionaire may be paid

$13.00 per hour at one site

and yet receive $14.00 per

hour at another site. At some

sites, overtime is paid at the

rate of 1 ½ times minimum

wage which is $15.00 per

hour while at other sites cli-

ents are willing to pay 1 ½

times the regular wage rate. It

all comes down to what cli-

ents are willing to pay. Com-

missionaires are reminded to

ask about pay and overtime

rates before they accept casual

work or apply on full time

jobs.

The Security Conundrum Damned if you do and damned if you don’t

Recent National Security Breaches

In The United States

Chicago's O'Hare

International Airport

Brian Howard, a contract em-

ployee, at Chicago's O'Hare In-

ternational Airport allegedly

sabotaged the Illinois air traffic

control center where he worked.

.

A fire in the facility resulted in

the cancellation of more than

660 flights scheduled to either

take

off or

land

at

Chi-

cago's

O'Hare International Airport on

that day alone.

Police say that blaze was set in-

tentionally. Howard is charged

with one count of destruction of

aircraft or aircraft facilities, a

felony that could land him a 20-

year sentence. O'Hare -- the sec-

ond-busiest airport on the planet

according to Airports Council

International -- is a main hub for

United Airlines and other major

carriers, with flights headed to

international destinations. By

Friday evening, more than 2,000

flights had been canceled in and

out of Chicago's two airports.

Apparently Mr Howard was able

to bypass security carrying a bag

the size of a piece of luggage.

Gonzalez carried a Spyderco VG-

10 folding knife with a 3-and-a-half

inch serrated blade in his pants

pocket, according to an affidavit.

A Secret Service officer said he

yelled at the intruder to stop. Gon-

zalez told a Secret Service agent

"that he was concerned that the at-

mosphere was collapsing and

needed to get the infor-

mation to the President

of the United States so

that he could get the

word out to the people,"

according to the affida-

vit.

Security officials at O’Hara Air-

port have initiated an investiga-

tion into how this security breach

was allowed to happen given the

level of security and access con-

trol that is supposed to exist at

the airport.

White House Security Beefed Up

The U.S. Secret Service is plan-

ning to boost

its presence

and its sur-

veillance

measures

around the

White House

on Monday

after an Iraq war veteran, who is

apparently suffering from PTSD,

jumped over a White House

fence.

Officers patrolling the area will

be out in greater numbers and

will be "looking for individuals

who don't look like tourists," a

federal law enforcement officer

told CNN.

Two security incidents in two

days have raised concerns about

the safety at 1600 Pennsylvania

Ave.

On Friday, Omar Gonzalez

hopped the north fence and

sprinted just past the north por-

tico White House doors when he

was stopped, Secret Service

spokesman Brian Leary said.

Last year, our Site Manager in

Goose Bay, Craig Frawley, put

together an information package

on completing the Corps Payroll

sheets. Included in that package

was a digital version of the Com-

missionaires payroll form. Most

companies have a set number of

employees working a set number

of hours with little deviation. This

makes the payroll system fairly

consistent. Commissionaires,

however, is a larger organization

with Security Officers working

full time and casual hours that

differ with each pay period.

The biweekly payroll form is used

to capture hours worked so that

Commissionaires are paid cor-

rectly and in a timely fashion. It

is critical therefore that the time

sheets are

completed

properly and

submitted at

the end of each

pay period.

The left side of

the form re-

cords hours and the right side of

the form should total all hours. It

is the right side of the form that is

most important as it is used to key

hours into the payroll system.

When the hours are not totaled

properly time is missed and Com-

missionaires are underpaid which

is entirely unacceptable.

Some time sheets being submitted

are handwritten and often hard to

decipher while other time sheets

are submitted that are not totaled

properly or are totaled incorrectly.

This can be avoided by using the

digital form distributed by Site

Manager Crawley. If you do not

have a copy please let us know

and we will email you a copy

right away. Everyone has a re-

sponsibility to ensure that hours

are recorded properly and submit-

ted properly so that Commission-

aires are paid accurately each and

every pay period.

Another critical aspect of the pay-

roll system is the individual pay

stub. The pay stub is the record of

earnings for each pay period. It is

the means by which Commission-

aires can be assured that they are

being accurately compen-

sated for the hours they

worked. The pay stub should

be provided to employees as

soon as possible at the end of

a pay period.

In the past, pay stubs were printed

at HQ after all Direct Deposits

were made and pay was closed.

Pay stubs were then mailed to

each Commissionaire which usu-

ally took about a week or so.

In June, we worked with our Pro-

grammers to switch to a pay stub

email format. Once a direct de-

posit is made the software

automatically issues a pay

stub. Instead of waiting a

week paystubs are now avail-

able within minutes of the

close of pay.

All new applicants to Com-

missionaires are provided

with a Commissionaires

Email account. The format for

each email is the same con-

sisting of a persons first initial

and last name ie

jlynch@commissionaires.

nl.ca

All passwords are initially set

as Testing123. Once logged

in, passwords can be changed.

Pay stubs are now being

emailed to each Commission-

aire. If you have not been us-

ing your email account please

login to retrieve your pay

stubs. If you are having prob-

lems logging in please contact

bvey@commissionaires.nl.ca

for assistance.

If there are Commissionaires

without access to a computer,

you can arrange to have your

paystub emailed to a Commis-

sionaire colleague or as a last

resort ask Tracey Rodgers to

mail your pay stub as in the

past.

PAYROLL AND YOU

Commissionaires is Canada’s leading private security services provider, offering our clients the highest level

of reliability, experience and innovation. We have protected people and property from coast to coast for more

than 80 years. The training and experience of our Commissionaires make us uniquely qualified to deliver,

consistently and with integrity, the highest standard of service. We offer federal, provincial and municipal

governments, police forces and private facilities many security services to choose from.

Commissionaires is a 24/7 security service provider. Our social mandate is to provide meaningful employment

to veterans of the Canadian Armed Forces, RCMP, other Police and uniform services. We also employ quali-

fied individuals who are non veterans. At Commissionaires we believe clients are our most valuable assets an

so our commitment is to provide highly qualified professional security officers for every situation.

Commissionaires Newfoundland and Labrador employs over 500 men and women across Newfoundland and

Labrador. We also maintain a Casual List that we recruit and train in order to meet demands from each site for

sick and annual leave replacements. If you are a veteran of the Canadian Forces or RCMP or a non veteran

looking for a career change why not join Commissionaires. We are currently hiring for full time and casual

positions. Retired, and looking for additional employment. Commissionaires is the perfect choice.

Why not contact us today!

Commissionaires Newfoundland and Labrador Division

207A Kenmount Road- (In Hayward Furniture Parking Lot)

St. John’s, NL-A1B3P9

Tel: 709-754-0757 ext 226

Fax:709-754-0116

Cell: 709-725-2616

Email: jlynch@commissionaires.nl.ca

Emails and Texts

Electronic mail, most com-

monly referred to as email is a

method of exchanging digital

messages from an author to one

or more recipients across the

Internet. Today's email systems

are based on a

store-and-

forward model.

Email servers

accept, for-

ward, deliver,

and store mes-

sages. Every

Commission-

aire should

have an email

address pro-

vided to them.

Typically the

email address is the first initial

and last name followed by

@commissionaires.nl.ca Some-

times it is necessary to put an

additional letter in the email

address when two commission-

aires share the same initial and

last name but for the most part

it is your first initial and last

name ie

jlynch@commissionaries.nl.ca

If, for some reason, you do not

have a Commissionaires email

assigned to you please contact

the Dir of Ops and ask that you

be included. We will only send

information emails to Commis-

sionaire accounts. If you don’t

have an email address you are

who have provided their cell

numbers on our Last Minute

Casual Call In List. When we

receive a Last Minute Casual

Request from our clients we

will send out a mass text to our

Casuals outlining the location,

hours of work for the Call In,

and the name and phone num-

ber of the Site Manager to con-

tact. Commissionaires who are

available to take the shift would

text back and contact the appli-

cable Site Manager in order to

be formally confirmed and as-

signed to the shift(s). Text mes-

saging will allow us to be more

responsive to the needs of our

clients. Under normal condi-

tions, Site Managers would con-

tinue to call members of the

Casual List when they require

casuals and when they have

plenty of lead time to make

those phone calls. Casuals

should contact the Dir of Ops to

make sure he has your cell

phone number.

missing out on important infor-

mation.

Most people, particularly those

working shift work, do not have

the opportunity to check their

emails on a regular basis. As

you can appreciate, there are

times when we receive last min-

ute requests from clients to

cover shifts. In these instances,

we need to provide the name of

the Security Guard assigned as

soon as possible. Email is not

the ideal vehicle for sending out

this information as Commis-

sionaires may not read their

email a day or sometimes days

later.

Text messaging, or texting, is

the act of composing and send-

ing a brief, electronic message

between two or more mobile

phones. The benefit of text mes-

saging is that the message is

received immediately. We have

placed our Casual List members

Emails and Texts

All Commissionaires must

successfully complete the

Commissionaires Security

Officers Course without ex-

ception.

Commission-

aires subscribes

to both ISO

9001:2008 and

to the Federal

Government’s

Quality Listing

Program, ad-

ministered by

the Canadian

General Stan-

dards Board

(CGSB). This

program re-

quires all Security Officers

working with Commission-

aires Newfoundland and Lab-

rador be trained to the Na-

tional Standard of Canada

CAN/CGSB133.1-2008 as

well as to the standard articu-

lated in the National Master

Standing Offer (NMSO).

These standards are all met in

our online Commissionaires

Security Officers Course.

Other specialty training may

be required for tasks that ex-

tend beyond the provision of

normal security service, such

as by-law enforcement or the

operation of client-owned

equipment.

Training and evaluation are

conducted according to the

CTRSP. In addition to the

Commissionaires Security

Officers Course (CSOC),

Two years ago, Commission-

aires Newfoundland and Lab-

rador entered into a pilot pro-

ject with Ottawa Division

whereby CNL applicants

could gain access to Ottawa’s

online Commissionaires Secu-

rity Officers Course. During

the pilot project, Ottawa

charged CNL no fee for the

course. As such, CNL did not

charge applicants a fee for the

course.

Commencing Monday, 20

January 2014 the pilot project

ended. Ottawa Division has

now moved the online course

to a new website and fees are

charged for every applicant to

the site.

Notwithstanding, any Com-

missionaire, currently work-

ing on a work site, who has

not completed the Commis-

sionaires Online Security Of-

ficers Course must contact the

Dir of Ops and get set up for

the course immediately.

Commissionaires are provided

formal instruction while

twinned with a Site Manager

or knowledgeable Commis-

sionaire for On-the-Job Train-

ing (OJT) which emphasizes

professionalism, job knowl-

edge, sound decision-making,

communication skills and ap-

pearance.

Upon employment, Commis-

sionaires are advised that

completion of the Commis-

sionaires Security Officers

Course is a condition of em-

ployment. Allowing Commis-

sionaires to work without hav-

ing completed the Commis-

sionaires Security Officers

Course is a serious breach of

our contract with the Govern-

ment of Canada. Further, our

employment documents state

that it is grounds for termina-

tion of employment with the

Corps.

The Commissionaires Security Officers Course (CSOC)

Commissionaires is the premier Se-

curity Services Company in New-

foundland and Labrador. Our Secu-

rity Officers are experienced, ma-

ture, and professional with exten-

sive backgrounds relating to the

security industry. Commissionaires

provide advanced security services

including guarding, investigations,

security consulting, fingerprinting

and identification services, and se-

curity training programs. All of our

employees are security screened,

bonded and trained to the Canadian

Government Standards Board re-

quirements. Many of our employees

have extensive military and police

backgrounds and bring a blend of

professionalism, discipline, and ma-

turity not usually found in compet-

ing companies. Our clients consis-

tently report their satisfaction with

and confidence in our members on

our annual client surveys. The

Commissionaires brand is known

throughout the country and is syn-

onymous with professionalism and

dedication to duty.

Prevention

Commissionaires employed by

CNL as Security Officers are crime,

threat and risk prevention officers

assigned to protect people, prop-

erty and information. The security

officer’s concern is to protect per-

sons and prevent damage or de-

struction to property and to prevent

the loss or disclosure of informa-

tion. Commissionaires are trained

to record all incidents, they encoun-

ter, in their note book and security

log. All notes recorded in note

businesses. At Commission-

aires Newfoundland and Lab-

rador Division we take pride

in protecting what is impor-

tant to our clients. We value

all of our Security Officers

and thank them for the out-

standing work they do in pro-

viding security services to

nearly forty clients throughout

Newfoundland and Labrador.

The professionalism and dedi-

cation of our highly trained

Security Officers is our source

of pride. We can never thank

them enough for the contribu-

tion they make to the security

of private, commercial and

government owned facilities

and premises. Our Security

Officer’s are security service

practitioners and as such we

acknowledge the scope of

their responsibilities.

books are log books are admissible

in court should there be legal pro-

ceedings involved. Record every-

thing out of the ordinary and make

sure that clients are told.

Visibility

Security officers must remain visi-

ble as a deterrent to criminals.

Thefts, damage and injuries can be

thwarted when the perpetrators see

a security officer. By being seen,

the officer may discourage anyone

who might be considering theft,

damage, or personal injury.

Vigilance

Security officers must remain alert

to watch for abnormal activity. A

security officer’s job is prevention.

To do the job well, the security offi-

cer must be attentive to his/her sur-

roundings. Remember, our role is to

observe and report. This is particu-

larly true during access control du-

ties or on shifts that extend into the

night. Security officers in office

buildings and other premises are

able to control who is entering the

building and can offer services such

as signing in all visitors and ensur-

ing that only those who should be

in the building are allowed to enter.

Security personnel are also present

to deter vandalism inside and out-

side of the building, as well as pro-

tecting the vehicles in the parkade.

Uniformed Commissionaire Secu-

rity Officers are a benefit to all

The Essential Roles of Security Guarding

Uniforms/Deportment

Section 4 of the Commissionaires

Newfoundland and Labrador Divi-

sion Policies and Procedures Manual

deals with the topic of dress, deport-

ment and conduct while divisional

policy pro-

vides addi-

tional top-

ics such as

direction

for stan-

dards of

personal

appearance

and wear-

ing of the

Commis-

sionaires

approved uniform. All Commission-

aires, regardless of appointment or

site location must conform to these

regulations and wear authorized

clothing and accoutrements as de-

scribed in this section.

The approved Commissionaires uni-

form for Newfoundland and Labra-

dor Division consists of the Com-

missionaires short sleeve white shirt

with tie (mandatory) and cargo

pants. The sweater, the three and

four season jackets, and the Parka

with Commissionaires logo attached

are also approved for wear. Rain-

wear, ball caps and forge caps spe-

cifically issued by Commissionaires

are also approved dress. Any excep-

tions to this must be approved by

HQ Division. The success and per-

manence of the Corps, like every

other organization providing a ser-

vice, depends largely upon the con-

age and acceptance of a

Commissionaire by the cli-

ent and the general public.

Commissionaires are ex-

pected to abide by the fol-

lowing common sense

rules:

Male Commission-

aires are required to

keep their hair cut,

clean and tidy. Hair

must be off the col-

lar and trimmed.

Female Commis-

sionaires, with

shoulder length

hair, are respect-

fully requested to

tie hair back.

Commissionaires

should be clean

shaven when re-

porting for duty on

every shift. Beards

and moustaches are

permissible but

must be neatly

trimmed. Long

beards are not per-

mitted.

These are common

sense rules that all

Commissionaires

are expected to

comply with. It is

incumbent upon

each individual

Commissionaire to

police themselves

with regard to their

duct, smart appearance, alertness

and discipline of its individual

members and their approach to

the general public.

The image and conduct of each

Commissionaire is critical to the

client’s and public’s perception

of the Corps as a whole. All

Commissionaires can appreciate

that the success of our organiza-

tion depends on the strong work

ethic of our staff as they perform

the duties assigned to them.

Commissionaires are in the pub-

lic eye on a continual basis and

are therefore held to a high stan-

dard of dress, deportment and

attitude.

CNL

under-

takes to

meet all

legal and

contrac-

tual re-

quirements as detailed in its

Contracts and Agreements with

clients. It is expected, therefore,

that Commissionaires will carry

out the duties that have been pre-

scribed in Post Orders and as de-

tailed by their Site Manag-

ers/Asst Site Managers including

the wearing of proper attire.

The standard of personal dress,

appearance and good grooming

shall be such as to reflect fa-

vourably on the individual and

the Corps of Commissionaires.

Personal appearance creates an

impression that is vitally impor-

tant to the professionalism, im-

Commissionaires Dress & Deportment

standard of dress. Commis-

sionaires should not put oth-

ers into the position of hav-

ing to correct these matters.

Regardless, Site

Managers/Asst

Site Managers are

ultimately respon-

sible for ensuring

that each and every

Commissionaire

on their site is

properly attired

and maintains a

high standard of

dress. If discrep-

ancies occur Site

Managers /Asst Site Manag-

ers must address the issue

immediately with the Com-

missionaire concerned.

Where a persistent pattern

exists the matter should be

dealt with using the normal

progressive discipline ap-

proach

and re-

porting

system.

Those

Commis-

sionaires

who do

not meet

this stan-

dard of

dress will

be provided measured time to

make the necessary correc-

tions. It is not our intention

to dictate personal lifestyle

choices to any of our em-

ployees but simply to outline

our expectations for stan-

dards of dress and deport-

shirt and the sweater at all

times. Those Commission-

aires who have been

awarded medals in their

military career or those who

have been awarded the

Commissionaires Long Ser-

vice Medal, are strongly en-

couraged to wear the appro-

priate ribbons. The Corps

will purchase ribbons on

your behalf at no cost to the

Commissionaires.

As the summer dress period

is now over all Commis-

sionaires are required to

wear ties. Site Managers

are directly responsible for

ensuring that all Commis-

sionaires on site are follow-

ing these regulations. If

there are Commissionaires

on site who are not properly

attired they are to be cor-

rected and advised to follow

policy. If Commissionaires

fail to dress appropriately

with clean and pressed shirt

and pants, they should be

written up in the normal

fashion. Repeated offences

should be reported by the

Site Manager directly to the

Dir of Ops and training.

Please remember, ties must

be worn. All Commission-

aires should be wearing

black footwear. Sneakers

are not permitted. Safety

boots are required for all

industrial sites.

ment which most would

agree are both fair and appro-

priate. Our high standard of

dress and deportment is in-

dicative of our level of

pride and professional-

ism. We will not com-

promise that standard

by ignoring dress levels

that do not meet that

standard. Any Commis-

sionaire reporting for

duty unshaven or with-

out a tie should be ad-

vised by the Site Man-

ager that this is unac-

ceptable dress. Further

infractions should be re-

ported to HQ immediately

Commissionaires is a quasi

military organization. We

wear a uniform and that uni-

form must neat, clean,

pressed and properly worn at

all times.

Uniforms are provided free

of charge but a deduction fee

is withheld to ensure that all

uniform items are returned in

dry cleaned condition at the

end of employment

The period 01 June to 31 Au-

gust will be deemed as a sum-

mer dress period. During that

time Commissionaires may remove

their tie in favor of open collar. Any

Commissionaires wishing to con-

tinue to wear their tie during the

summer dress period shall be permit-

ted to do so. Shirts should be clean

and neatly pressed with a sharp

crease in both sleeves. Commission-

aires slip ons must be worn on the

Commissionaires Dress & Deportment