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MPL Laundry ServiceGroup I1

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MPLService provider for TAPMI & MIT5 collection centers across Manipal

2 in TAPMI(Block 1 & Block 2)2 in MIT(Hostel 14B, ground& 4 th floor)1 in Badagabettu

9 resources for all activities.About 500-1000kgs of clothes come for

washing each day.

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How does it work/Process Map

ollects the clothes from students/customer The clothes a

re counted and bill is prepared

They are tagged Carried to laundry via auto rickshaw

Segmentation is done

Bright Colored

Chemicals to be applied

White clothes

Machine washHand washRinsingHydro Extraction

Drying Ironing Packing Delivery

Payment Received

Store

Finish

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Core ProcessesCollection & distribution

Transportation

Segmentation

Washing

Hand Wash

Rinsing

Extracting Water

DryingIroning

Packaging & Quality Check

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Process Layout

Ground Floor

First Floo r

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Issues With MPLPower Outage

Problems with Automatic Boiler

Storage of washed clothes

Lack of checking mechanism @ collection center

High maintenance charges

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Poka-YokeGenerators for Power failures

Letting air go out as water goes

in boiler

Payment of fine for late pickup

Proper checking mechanism

@ collection centers

Training of staff

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ImprovementsQuality check @

Washing

Ironing

Delivering

Identifying missing clothes

Wash care

Changing water frequently

Hand Wash for white clothes

Handling care

Putting clothes directly into box

Keep suits in hangers

A 5432

4

The person who collectsThe Clothes

BillNumber

Number of clothesin thatParticular bill

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Performance Over a Period For TAPMI

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ConclusionOn Weekends as number of clothes collected

are high hence an extra person should bedeployed at the collection center to examinethe clothes collected and provide better

service.Advance Payment and fine for late pick up

should be made mandatory which willreduce the storage cost.

Use of hangers while transporting the clothesin auto rickshaw to prevent from gettingwrinkles.

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THANKYOU