Moving to Performance Support Through a Single Source Content Management Strategy
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Transcript of Moving to Performance Support Through a Single Source Content Management Strategy
TU310: Moving to Performance Support Through a Single Source Content Management StrategyMaria LeggettTime Warner Cable
@maria_leggett
You Know the Story…
2
“We’re launching XYZ Product next
month.”“We need training.”
“Our documentation
is not ready yet.”
“When will you have training
ready?”
@maria_leggett
Materials/Contact
Additional Material Download http://contlearning.com • Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan
Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com
@maria_leggett
Time Warner Cable
5
Second Largest Cable Company in the U.S.
Over 15 Million Customers in 29 States
Three Lines of Business: • Residential• Business Class • Media
Employees• 50,000
@maria_leggett
Training Deliverables
6
Instructor-led Training
Virtual Instructor-Led Training
eLearning Courses
Huddles
Job Aids/Reference Guides
Video
Performance Support• Mobile App• Embedded System Support
@maria_leggett
Learning Products
7
1%2% 15%
50%
12%
20% AssessmenteLearningePerformance SupportILTVirtual ILTTrain the Trainer
359 Employee-Impacting Training Initiatives in 2013
1042 Deliverables
@maria_leggett
Design Materials Process
10
Create design documents from provided source documentation
Create facilitator guide, participant guide and performance support materials
Create assessment and presentation deck
@maria_leggett
Resources
Facilitator Guide Virtual Delivery Facilitator Guide
Instructional Designer
Job Aid
Instructional DesignerInstructional Designer
@maria_leggett
The Definition
Single Source Content Management• A system to develop content once and publish out to
many different modalities. • Changes occur only once in the single source file and
updated content is published out to the different modalities
Structure• Smaller content chunks • Separation of content vs. output• Collaborative development /interaction with the content
@maria_leggett
Building the House
PurposeBrainstorm the learning elements and design for a single source content management system
Activity Structure• Pieces of the process• Roles in the process• Changes in the process
Activity Instructions
1. Find the flipchart that matches your puzzle piece
2. Using the flipchart, brainstorm the components for design of a single source content management system. • Foundation • Framework • Windows• Roof
10 Minutes
InfoPath
22
• Part of the Microsoft Office
• Looks similar to Microsoft Word
• Collects and distributes form information with no programming
• Information collected is reusable because content is collected in XML format
• Create multiple views of the information for different tasks or people
After Single Source Design
23
Assessments
Web-Based Courses
Job Aids
Huddle Guides
Mobile Devices
Reference Guides
<XML>
Facilitator Guides
Participant Guides
After Single Source Design
24
InfoPath (XML)
Source Document
Project Definition
Report
Design Document
Training Deliverables
Tech
nolo
gy: X
SLT/
VBA
Job Aid
Facilitator Guide
eLearning Course
Sales Job Aid
Design Views
Customer Service Job
Aid
Design Document
(SMEs)
Training Material Efficiencies
Formatting/Layout• Table Layout• Headers/Footers• Directives• Page Numbering• Graphics• Course Time Calculations
Materials/Contact
Additional Material Download http://contlearning.com • Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan
Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com
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