WELCOME TO DUBAI, UAE Induction Handbook

CONTENTS

Overview 2

Cultural Dos and Don’ts 5

Where to Live 7

Household Bills 11

Banking 12

Transportation 14

Schools, Nurseries and Universities 17

House Staff 19

Visas 20

Hospitals, Clinics and Doctors 22

Childrens’ Entertainment 23

Online Information 25

Shopping Malls 26

Tourist Attractions 27

Basic Arabic Phrases 28

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OVERVIEW

Located in the heart of the Middle East, the United Arab Emirates (UAE) is home to more than 150 nationalities. The formation of the UAE came after the discovery of huge oil reserve in Abu Dhabi in 1958. The UAE is considered the second richest Arab country with fewer than 10% of the world’s proven oil reserves and the fourth largest natural gas reserves.

While proud and protective of its Islamic culture, the UAE is also one of the most progressive, cosmopolitan and open-minded countries in the region. From the brash metropolis of Dubai to the desert wilderness of the Empty Quarter, its many landscapes lie waiting to be explored. Whether you’re new to this remarkable land or have been living here for years, there’s always something new to discover.

LOCATION

Dubai

Abu Dhabi

United Arab

Emirates

Oman

The United Arab Emirates is situated on the eastern side of the Arabian Peninsula, bordering Saudi Arabia and the Sultanate of Oman. The country comprises seven emirates – Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah and Umm Al Quwain. Abu Dhabi is by far the largest emirate, occupying over 80% of the country with the emirate of Dubai the second largest, although they have similar populations.

OVERVIEW

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DUBAI CLIMATE

Dubai has a subtropical and arid climate. Sunny blues skies and high temperatures can be expected most of the year. Rain falls on an average of only 25 days per year, mainly in winter (December to March). It rarely rains very heavily or for long periods.

Temperatures range from a low of around 10˚c (50˚f) in winter to a high of 48˚c (118˚f) in summer. Humidity is usually between 50% and 65%; however, when combined with the high summer temperatures, even 60% humidity can produce extremely uncomfortable conditions. The most pleasant time is in the cooler winter months, when temperatures are perfect for comfortable days on the beach and long, lingering evenings outside.

WEATHER AVERAGES FOR DUBAI

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Avg. High ˚C (˚F) 24.0

(75)

25.4

(78)

28.2

(83)

32.9

(91)

37.6

(100)

39.5

(103)

40.8

(105)

41.3

(106)

38.9

(102)

35.4

(96)

30.5

(87)

26.2

(79)

Avg. Low ˚C (˚F) 14.3

(58)

15.4

(60)

17.6

(64)

20.8

(69)

24.6

(76)

27.2

(81)

29.9

(86)

30.2

(86)

27.5

(82)

23.9

(75)

19.9

(68)

16.3

(61)

Rain Mm (Inches) 15.6

(0.6)

25.0

(1)

21.0

(0.8)

07.0

(0.3)

00.4

(0)

00.0

(0)

00.8

(0)

00.0

(0)

00.0

(0)

01.2

(0)

02.7

(0.1)

14.9

(0.6)

CULTURE

The UAE has managed to establish a healthy balance between western influences and eastern traditions. The country has continued to uphold its strong cultural roots while at the same time continuing to become progressively modern and cosmopolitan, reinforcing an open-minded and liberal outlook.

When you first arrive you may find aspects of the local culture seem strange to you. Take time to observe and understand before you pass judgment; you’ll soon realize that the many different nationalities living here make it a sometimes frustrating but ultimately fascinating city.

OVERVIEW

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RELIGION

Islam is more than just a religion; it is a way

of life that governs even mundane everyday

events, from what to wear to what to eat and

drink. Therefore, the culture and heritage of

the UAE is closely linked to its religion.

However, the UAE is tolerant and welcoming;

foreigners are free to practice their own

religion, alcoholis served in hotels and the

dress code is liberal. Women face little

discrimination and, contrary to the policies of

neighboring Saudi Arabia, are able to drive

and walk around unescorted and with hair

uncovered.

LANGUAGE

The official language of the UAE is Arabic. However,

English, Hindi, Malayalam, Urdu, Tagalog, Russian

and Farsi are commonly spoken.

Arabic is the official business language, but English

is so widely used that you could conduct business

here for years without learning a single world of

Arabic. Most road signs, shop signs and restaurant

menus are in both languages. The further out of

town you go, the more you will find just Arabic, both

spoken and on street and shop signs.

CURRENCY

The United Arab Emirates currency is called the

Dirham. Arab Emirate Dirham (Dhs or AED) 100

Fils = 1 Dirhams. The UAE dirham is pegged to

the US Dollar, with a constant conversion rate of

3.67.

The dirham is available in the following

denominations:

Notes: 1,000 AED, 500 AED, 200 AED, 100

AED, 50 AED, 20 AED, 10 AED and 5 AED

Coins: 1 AED and 50, 25, 10 and 5 fils.

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CULTURAL DOS & DON’TS

Be mindful of the following dos and don’ts - by showing respect for local customs

and traditions you will not cause offence and ultimately settle in more easily.

FEMALE ATTIRE

While beachwear is fine on the beach, you should dress a little more

conservatively when out and about in public places. If in doubt, ensuring

that your shoulders and knees are covered is a safe bet. They said, when

out at bars and clubs in the evening, a little more ‘exposure’ is considered

acceptable. A pashmina is always useful for the journey home or in case the

air conditioning is strong.

BUSINESS ETIQUETTE

Business meetings in the region will usually start with introductions and

small talk before anyone actually gets down to business. Business cards are

always exchanged and you should treat them with respect as an extension of

the person who gives one to you. Punctuality to meetings is important and

arriving late is considered to be very bad manner. However, it is important

not to assume that your meeting will start at the scheduled time or that once

started it will not be interrupted.

PUBLIC DISPLAYS OF AFFECTION

There are strict guidelines to follow and anything more than an innocent peck

on the cheek will not only get you disapproving looks from passersby but also

can ultimately lead to police action.

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CULTURAL DOS AND DON’TS

PHOTOGRAPHY

Dubai is full of snap-worthy sights and

normal tourist photography is fine. However,

it is courteous to seek permission before

photographing people, particularly women and

children. As a general rule of thumb, photos

of official, government and military buildings

should not be taken.

MEETING PEOPLE

Long handshakes, kisses and warm greetings are common when

meeting people in the Middle East. It’s normal to shake hands with

people when you are introduced to them, although if you are meeting

someone of the opposite sex, be aware that a handshake may not

always be welcome. It’s best to take your cue from the other person

and not offer your hand unless they first offer theirs. It’s polite to

send greetings to a person’s family, but can be considered rude to

enquire directly about someone’s wife, sister or daughter. You may

see men greeting each other with a nose kiss; this is a customary

greeting in the gulf region but is only used between close friends and

associates and you should not attempt to greet someone in this way.

GOING OUT

Dubai has a good variety of nightlife and

alcohol is widely available in hotel bars,

pubs and clubs. However, it is important

to remember that you are in a Muslim

country and any drunken or lewd behavior is

considered very disrespectful and can also

lead to police action in the form of a fine,

arrest and/or detention. Non- Muslim

residents of Dubai need an Alcohol

license to both drink and purchase from

specialized shops.

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WHERE TO LIVE

Whether you are looking to rent a room or buy a villa, the following information will help point you in the right direction.

APART-HOTELS

A great option for when you first

relocate, apart-hotels provide all the

comforts of a home, including a fully-

fitted kitchen with appliances. You can

get your bearings, receive your visa and

set up bank accounts before you commit

to a year’s rent in a place of your own.

BUYING

If buying a property is the option for

you, acquire the services of a

professional. The below are

good/reputable house hunting firms to

contact.

RENTING

The most common way to rent an

apartment/villa/room in Dubai is to

search the website Dubizzle

www.dubizzle.com Here you will find

every location, every size and every

budget is catered for.

Most landlords ask for one year’s rent in

advance, however you can usually

negotiate to spread payments over two

or three cheques.

You will also have to pay a security

deposit (refundable) and agent fees are

also paid by the renter rather than the

landlord.

APART-HOTELS IN VARIOUS DUBAI LOCATIONS

APART-HOTEL LOCATION(S) WEBSITE

Comfort Inn Hotel Apart Tecom, Al Barsha www.comfortinnha.com

Auris Group of Hotels Deira, Al Barsha, Tecom,

Sports City www.auris-hotels.com

Grand Midwest Hotels Media City, Tecom, Discovery Gardens Bur Dubai, Al Barsha

www.grandmidwest.com

Tulip Hotel Apartments Deira www.tulipha.com

Golden Sands Hotel Apart Bur Dubai www.goldensandsdubai.com

REPUTABLE REAL ESTATE FIRMS

COMPANY TELEPHONE

NUMBER

WEBSITE

Better Homes +971 600 52 2233 www.bhomes.com

Ocean View +971 (0)4 343 3256 www.oceanviewdubai.com

Al Habtoor Properties LLC

+971 (0)4 321 8803

www.habtoorproperties.com

Hamptons International

+971 (0)4 366 1662 www.hamptons.ae

PowerHouse Properties

+971 (0)4 408 7000 www.phrealestate.ae

RENTAL INCREASE CALCULATOR

The Dubai Real Estate Regulatory Agency (RERA) has established an online rental increase calculator, which landlords and tenants can use to assess whether a rental increase is permitted under the Rent Cap Law. The Dubai RERA Rental Index is updated every four months. It collects rental data from several sources such as property leases recorded by the Dubai Land Department (DLD), field surveys conducted in various areas of Dubai such as rent adverts on billboards, newspapers, property websites and data collected from real estate companies.

http://www.dubailand.gov.ae/English/Pages/Rental-Increase-calculator.aspx

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& Old Town

The Palm, Jebel Ali

The Palm, Jumeirah

The Palm, Deira

The World

Jebel Ali Free

Zone

Ibn Battuta Mall

Discovery Gardens,

The Gardens & The Lost City

JBR

Jumeirah Islands, The Lakes,

Emirates Hills, The Springs, Meadows &

Jumeirah Lake Towers

Media City & Dubai Marina

Tecom &

The Greens

Umm Sequeim

Al Barsha

Business Bay

Jumeirah

Burj Khalifa

DIFC

Bur Dubai

Deira

Emirates Rd.

Jumeirah Village

Dubai Festival City

Dubai International Airport

To Abu Dhabi Victory Heights

& Sport City

Motor City

To Sharjah

Dubai World Central

Arabian Ranches

Global Village

Nadd Al

Shiba (4)

International City

Mirdif

Dubai Silicon

Oasis

DragonMart

Compl ex

Academic

City

E311

9

WHERE TO LIVE

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POPULAR RESIDENTIAL AREAS

DUBAI MARINA: Lots of high rise apartments overlooking the marina. This is a district in the heart of what has become known as “New Dubai”.

JUMEIRAH BEACH RESIDENCE (JBR): Situated on the beach front with Dubai Marina behind it.

JUMEIRAH LAKE TOWERS: A high rise development directly behind Jumeriah Beach residence, on the other side of the Sheik Zayed road, slightly more affordable than on the beach.

THE SPRINGS: A villa community which hosts international schools, shopping malls, gyms, and mosques. Anything from a 2 – 6 bedroom Villa can be found here with private pools or shared.

THE LAKES: Adjacent to the Springs and Meadows. The Lakes is another villa community comparable to the Meadows in size of property and price. It boasts an upper-class health and wellness club and nursery school.

JUMEIRAH ISLANDS: A beautiful villa complex built over an abundance of lakes, the villas sit in cul-de-sacs and all boast private pools.

EMIRATES HILLS: Another beautiful villa complex next to Jumeirah Islands and the Lakes, backing on to the Montgomerie golf Course. These detached 4+ bedroom and private pool villas are luxury as you have never seen it before.

BUSINESS BAY: New and modern high-rise apartments block area off Sheik Zayed road, reaching up to the Dubai Mall.

JEBEL ALI: Originally a satellite town to Dubai, this area is slowly meeting up with the urban sprawl. Well connected and within easy reach of Media City and Internet City and ease of access for journeys to Abu Dhabi makes this a good location.

THE PALM JUMEIRAH: The wonder that is the palm is home to medium-rise apartment blocks that adorn the shoreline, and luxurious villas with private pools and private beach area.

AL BARSHA: In the middle of Dubai next to Emirates Mall is Al-Barsha, with office blocks and residential apartment blocks.

TECOM/THE GREENS: Just up the road from Al Barsha you will find Tecom/The greens, medium-rise apartment blocks near the metro line.

MEDIA CITY: Mainly a business area, but villas and apartments can be found here. Very close to the Marina and metro lines.

UMM SEQUEIM: Older villa compounds can be found here, with size out weighing up-to-date amenities. Many have shared pools within small communities in the heart of Dubai, near schools and the beach.

JUMEIRAH: This area runs from the middle of Dubai to the end by the Flag pole, lots of expat compounds will be found here with villa accommodation offered.

TYPE OF ACCOMMODATION ANNUAL RENT (AED)

Studio apartment 50,000-100,000

1-bedroom to 2- bedroom apartment 100,000-200,000

2- bedroom to 3 -bedroom Villa 130,000 - 350,000

4-bedroom or 5-bedroom villa 250,000-400,000

Palm Villas 1000000

Sourcehttp://www.aesinternational.com/blog/cost-of-living-in-dubai

Average Annual Rents in Dubai:

WHERE TO LIVE

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DUBAI INTERNATIONAL FINANCIAL CENTER (DIFC): In the heart of the financial business district, luxurious apartments to be rented.

SHEIK ZAYED ROAD: The road that stretches the whole length of Dubai boasts apartments for rent, but can be hit and miss and potentially noisy.

OLD TOWN: A beautiful Arabian-style low-rise apartment block neighborhood, slightly smaller apartments that in other parts of Dubai but in an amazing location next to the Dubai Mall, Burj Khalifa and boasting beautiful pools.

MIRDIFF: Villas can be found here at affordable prices for all the family as well as newly built apartment blocks. Mirdiff boasts international schools, a mall, shopping centres, restaurants and is very close to the popular Irish Village (pubs).

AL FURJAN: Al Furjan, meaning ‘collection of homes’ or ‘small village’ is designed to create a friendly, community environment among residents. Homes are built in small clusters connected by a series of walkways and parks

DOWNTOWN DUBAI: The Downtown Burj Khalifa area continues to add new buildings of high quality. The obvious benefit of living in the Downtown is the proximity to the Burj Khalifa and the Dubai Mall. With a growing residential population in this area a plethora of new restaurants, nightlife and convenience markets have emerged. Consequently, Downtown now offers a thriving and lively option. A mix of low rise and high rise accommodation is available.

THE MEADOWS: The Meadows is a lovely gated community featuring anything from 2 bedroom town houses up to 6 bed room luxury villas. It is a well established community with a wonderful community feel. Properties in The Meadows are for sale or for rent.

There is a community centre for shopping and a health club available, as well as shared pools and recreation areas.

ARABIAN RANCHES: A villa complex covering a vast area out by Emirates road, with Spanish-style modern town houses and many more styles of villas inside their own compounds.

There is also a British curriculum school, medical centre, golf course, shopping centre and many restaurants in the area.

MOTOR CITY: Just across the road from Arabian ranches on Emirates road is the racing autodrome with laser tag and indoor/outdoor go karting. A high street with shops and restaurants, with apartments above and behind off cobbled streets. Further down you will find green Community Motor City which has a bungalow-style villa compound and lake apartments.

VICTORY HEIGHTS/SPORTS CITY: Through Motor City you reach Victory Heights, another villa complex purely made up of town houses. Sports City is adjacent with a variety of villas and apartments. Two golf clubs can be found here, plus the cricket stadium and flood lit rugby and football grounds, plus an American curriculum school.

DUBAI SILICON OASIS: Further out near the universities you will find Dubai Silicon Oasis, home to villa complexes that house the Emirates Airline Pilots, many office blocks and residential apartments, this area is still being developed and a car would certainly be needed if you chose to live here. THE VILLA: It offers spacious living for those looking to embrace a comfortable lifestyle away from the city. The Villa brings together select Spanish-style villas neatly clustered in three themed landscapes that are fully Mediterranean in their appeal. The Villa is ideal for those seeking tranquility, spaciousness, and the appeal of a beautiful self-contained community with landscaped gardens, cobbled roads and a community centre with shops and cafes. REMRAAM: Remraam is a residential community that is still being developed in an in-land area of Dubai. You'll find this little oasis behind Motor City, and adjacent to Arabian Ranches.

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HOUSEHOLD BILLS

ELECTRICITY, WATER & AIR CONDITIONING - DEWA

Electricity and Water are through DEWA www.dewa.gov.ae. Estate agencies

can normally organize this for you for a small additional charge. Direct

debt payment available at https://mpay.dubai.ae .

INTERNET, TV & PHONE - DU & ETISALAT

All 3 services are provided by 2 organizations, Du or Etisalat. Prices are

similar and are approximately 550AED per month for a reasonably wide

ranging satellite package, landline and internet.

www.etisalat.ae seen as a more consistent and quality provider

www.du.ae seen as offering better deals

MOBILE PHONES

Etisalat and DU are also the only 2 providers in the region for mobile phone

packages. Most commonly used is ‘pay as you go’, followed by ‘post paid’

packages.

PAY AS YOU GO

Acquiring a Sim is easy and can be done at any of the Etisalat or Du kiosks or

shops, located in all major malls and business centres. You can buy ‘top ups’

from petrol stations, supermarkets and Etisalat and Du direct. There are many

places to purchase re-charge cards.

POST PAID

You will need your passport and visa copy to open up a post paid account with

either Etisalat or Du. Many packages will offer phones at reduced prices or

free. There are a variety of packages ranging from 29AED a month +, offering

inclusive minutes, text bundles, data etc.

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BANKING Many well-known international banks have a presence in Dubai, so finding a familiar brand is easy and convenient. That said, expats should not discount local UAE banks; they provide excellent service, and the nature of the small, competitive market means favorable deals are easy to find.

Banks are generally open every day from 8am to 3pm, except Fridays

CHEQUES

Cheques are still widely accepted in the UAE. Expats can issue a cheque for pretty much anything, but beware if it bounces, as the penalty can include jail and a fine. Post-dated cheques are popular, and are the primary method used for buying a car and paying annual rent, as debit orders are not common in Dubai.

ATMs

ATMs are numerous, and there is no charge for drawing cash from a different bank’s machine. Most banks also have cheque and cash deposit machines available 24 hours a day, seven days a week. Internet banking facilities are also available, though in some cases, they can be rather unsophisticated.

CREDITS When buying property it is possible to get a loan from the bank, but be careful when buying off-plan. Several proposed developments were started in Dubai's heyday and never finished; in this case, lenders are obligated to make progress payments and fight it out later.

Credit cards normally attract high interest charges. Some expats do run into trouble living beyond their means in Dubai, so it’s important to remain disciplined.

Source: http://www.expatarrivals.com/dubai/banking-money-and-taxes-in-dubai

DOCUMENTS NEEDED TO OPEN

A BANK ACCOUNT:

Your original passport plus a copy A copy of your visa page proving you

are a resident of the UAE A salary certificate (you need to ask

your company HR department for this)

Certain banks may ask for your Emirates ID card, but since getting an Emirates ID takes time, many don’t insist on this. They will just ask you for a copy of your Emirates ID registration form that you filled in when applying for it.

*Correct at the time of publishing April 2016

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BANKING

BANKS TO LOOK OUT FOR

RAK BANK RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses. Awards: The Asian Banker Best Internet Banking Initiative Award in the Middle East 2014, The Asian Banker Best Core Banking Implementation Project Award in the Middle East 2014. ADCB ADCB is one of the preferred banks in the UAE - respected by customers, competitors and community. ADCB aims to be the number one bank of choice in the UAE. It is a constantly innovating, financially successful organization of highest integrity respected by all, including competitors and community. Awards: World Finance Magazine Award; Best Corporate Governance in UAE 2014. The Banker Middle East Product Awards 2014; Best New SME Product, Best SME Customer Service and Best Trade Finance Offering.

ABU DHABI ISLAMIC BANK An Islamic Bank that has grown its product offerings and branch network rapidly over the past few years. The bank has performed well and is generally seen as fairly progressive and customer friendly.

Awards: Best Bank in the UAE 2014, Best Islamic Bank in the UAE 2014.

EMIRATES NBD The biggest bank in the region, formed by the merger of Emirates Bank and National Bank of Dubai. It has worked hard at integrating the two banks and creating a world-class global banking service. Recent management changes have also been seen as positive. They have a strong branch network and a good range of banking services and products with good pricing. Awards: UAE's Best Bank by Euromoney 2015, UAE Domestic Cash Management Bank of the Year 2015. UNITED ARAB BANK A well performing bank that has captured market share for its competitive pricing and innovative mortgage and loan products. A smaller bank than many others, and largely corporate banking focused, but well thought out.

Awards: Best Retail Bank in the UAE and Most Innovative SME Bank at anker Middle East Industry Awards 2015.

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TRANSPORTATION

BUYING A CAR

Owning a car in Dubai is a must as the public transport system, even

though continually developing, is still limited. Car prices in Dubai are

cheaper than those in the UK or the US with the added advantage of

living in an oil-rich country in which petrol is highly subsidized and vehicle

maintenance is typically more affordable.

RENTING A CAR

If you want to drive immediately, you can get a hire/lease car; just ensure

you have your home country driving license (the photo version) and only if

your home country is in the RTA list.

www.budget-uae.com

www.thriftyuae.com

www.discountcardubai.com

The usual international rental agencies all have offices here and there are

also a number of local companies. Do shop around.

DRIVING LICENSE

Driving licenses can be obtained by adult UAE citizens/residents after training from an authorized driving school in Dubai. If you are 18-21 year of age, you can apply for a probationary license.

Criteria If you have never driven before nor have a driving license that is not on the approved list of 36 countries then you must undergo training.

http://www.dubai.ae/en/Lists/HowToGuide/DispForm.aspx?ID=11

DRIVING SCHOOLS IN DUBAI

COMPANY

BRANCHES TELEPHONE

NUMBER

WEBSITE

Al Ahli Driving School 10 branches +971 (0)4 341 1500 www.alahlidubai.ae

Belhasa Driving School 18 branches +971 (0)4 324 3535 www.bdc.ae

Dubai Driving Center 13 branches +971 (0)4 345 5855 www.dubaidrivingcenter.net

Emirates Driving Institute 53 branches and mall counters +971 (0)4 263 1100 www.edi-uae.com

Galadari Driving School 14 branches +971 (0)4 267 6166 www.gmdc.ae

Source: www.dubai.ae/en/Lists/HowToguide/DispForm.aspx?ID=3

Documents required to purchase a car in Dubai are:

A valid driving license

UAE residence visa Passport

Valid insurance documents

If the car is financed through the bank or a loan company, a salary certificate or a letter from your employer as well as previous bank statements may also be required.

*Correct at the time of publishing April 2016

DOCUMENTS REQUIRED:

Passport (original & copy) with residence stamp, No

Objection Certificate from employer

8 photos

*Correct at the time of publishing April 2016

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TRANSPORTATION

SALIK – ROAD TAX

The Sheikh Zayed road has toll bridges, which charge 4AED each

time you pass under them. When purchasing a car you

automatically have to sign up for your salik card and re-charge

credit can be bought in petrol stations, supermarkets etc. If you hire

a car they come already with the salik tag and the hire company will

add Salik charges to your end of month payment.

The Salik website (www.salik.ae) provides complete information to

subscribers and allows them to benefit from many electronic

services.

DUBAI TAXIS

You can hail air-conditioned taxis on the street or pre-book them by telephone. The Dubai Taxi Corporation (Tel: +971 4 208 0808) operates metered taxis. Occasionally, drivers do not have detailed knowledge of the city and might ask passengers for directions so beware if you’re a new arrival. Fixed fares are applied to journeys outside the city boundaries. It is also possible to hire a taxi for half a day or a full day for sightseeing. Tipping is not expected.

DUBAI BUSES Dubai Bus (tel: +971 800 9090; www.dubai-bus.com) operates a modern public bus service on around 80 routes. Fares depend on destination and are paid to the driver upon boarding; it is useful to have the exact change ready. Timetables and bus maps are available from the bus stations in Deira and Bur Dubai. Routes and bus numbers are posted in both Arabic and English.

DUBAI TRAM

Dubai Tram (tel: +971 800 9090; http://dubaitram.rta.ae) opened in late 2014, connecting Dubai Marina with Al Sufouh.

The Tram operates Saturday to Thursday from 6:30 AM to 1:30 AM. Hours on Friday are 9 AM to 1:30 AM. Payment is by Nol Card, the same system used to pay for trips on the Dubai metro and public buses.

A ride on the Dubai Tram costs 3 AED (4 AED for using the Red Nol Tickets), regardless of the distance travelled. The Gold Class Fare is 6 AED.

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TRANSPORTATION

DUBAI METRO

The Dubai Metro (tel: +971 800 9090) has two lines, the Red Line and the Green Line. The Red line runs from Rashidiya (near Dubai International Airport) to UAE Exchange (formerly Jebel Ali). All 29 Stations are now open.

The Green line runs form Etisalat Metro Station in Al Qusais to Dubai Healthcare City in Umm Hair. All 20 stations are now operational.Passengers can transfer between lines either Union or Burjuman.

Fares are calculated based on the number of zones crossed.

Source: http://www.dubai-online.com/

The diagram below is a systematic representation of the Dubai

Metro system.

AIR TRAVEL Dubai International Airport (DXB) is the world’s busiest for international passenger traffic. It handled 2,506,092 tonnes of air freight, up 3.4 per cent. December freighter volumes rose 5 per cent to 214,408 tonnes. For international travel, you can book a flight online with Emirates, Etihad, Qatar and many others. Dubai International Airport’s website provides flight information http://www.dubaiairport.com/en/Pages/home.aspx, enabling you to track all flights from and to Dubai round the clock.

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SCHOOLS, NURSERIES AND UNIVERSITIES Dubai offers a vast range of

International schools providing

children with the best education in

a home-from-home environment.

English, American, Australian, Indian

and more curriculums are catered for.

* Prices are indicative only. Please

enquire directly with the institution.

NURSERIES IN DUBAI

INSTITUTE

GRADES

CURRICULUM PRICE P/A

(AED) *

WEBSITE

Blossom Nursery Nursery UK 25,830 - 48,675 www.theblossomnursery.com

British Orchard Nursery Nursery UK 29,100 - 51,000 www.britishorchardnursery.com

Building Blocks Nursery UK 21,000 - 45,690 www.building-blocks.ae

Childrens Garden Dubai Nursery UK/French/German 42,750

www.childrensgarden.ae

Crystal Valley Nursery Nursery UK/NZ 25,500 - 34,785 www.crystalvalleynursery.com

Emirates British Nursery Nursery UK 20,700 - 29,700 www.emiratesbritishnursery.com

PRIMARY & SECONDARY SCHOOLS IN DUBAI

INSTITUTE

GRADES

CURRICULUM PRICE P/A

(AED) *

WEBSITE

American International School K-12 US/Canadian/Arabic 11,000-17,500

www.aisch.net

American School of Dubai K-12 US 52,730 -104,070 www.asdubai.org

Bradenton Prep Academy K-12 US 30,000 - 70,800

www.bradentonprepdubai.com

Cambridge Inter School Dubai K-12 UK 37,000-73,000 www.gemscis-garhoud.com

Choueifat Dubai K-12 Choueifat/UK/US 17,900 - 34,300 www.iscuae-sabis.net

Delli Private School Dubai K-12 Indian 8,686 -12,159 www.dpsdubai.com/DPSDubai

Dubai College Secondary UK 67,773 - 76,743 www.dubaicollege.org

Dubai British School K-12 UK 41,174-61,761

www.dubaibritishschool.ae

Dubai English Speaking School Primary UK 32,880 www.dessdxb.com

Dubai English Speaking College Secondary UK 66,061- 71,003 www.dessdxb.com

USEFUL WEBSITES

A comprehensive list of schools:

www.dubaifaqs.com/schools-dubai.php www.whichschooladvisor.com

A full list of universities in Dubai:

https://en.wikipedia.org/wiki/List_of_universities_and_colleges_in_the_United_

Arab_Emirates

18 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

SCHOOLS, NURSERIES AND UNIVERSITIES

PRIMARY & SECONDARY SCHOOLS IN DUBAI

INSTITUTE

GRADES

CURRICULUM

PRICE P/A

(AED) *

WEBSITE

Emirates International School

Meadows

K-12

UK

23,045-68,345

www.eischools.ae/Meadows

Emirates International School

Jumeirah

K-12

UK/US

30,140-63,870 www.eischools.ae/jumeirah

Gems World Academy

K-12

UK/US 55,386-96,140 www.gemsworldacademy-dubai.

com

Horizon School Dubai Primary UK 26,220-35,210 www.horizonschooldubai.com

Jebel Ali Primary School Primary UK 39,927 www.jebelalischool.org

JESS Arabian Ranches K-12 UK 32,045-78,740 www.jessdubai.com

Jumeirah College Secondary UK 58,542-73,177 www.gemsjc.com

Jumeirah Primary School Primary UK 32,775-41,315 www.jpsdubai.com

Jumeirah English Speaking

School Primary UK 32,045-40,165 www.jess.sch.ae

Jumeirah Baccalaureate

School K-12 International 50,000-65,000 www.jbschool.ae

JSS International School Primary Indian 13,000-33,920 www.jssisdubai.com

Kings School Dubai Primary UK 33,441-53,695

www.kingsdubai.com

Lycee Francais International

Dubai Primary French 19,800-39,775 www.lfidb.net

Lycee Georges Pompidou

Ecole Primaire Dubai

Primary

French 24,360-40,300 www.lfigp.org

Lycee Libanais Francophone

Prive K-12 French 21,000-40,000

www.llfp.com/site/llfp.htm

Raffles International School K-12 UK/US 26,125-73,150 www.rafflesis.com/main

Regent International School K-12 UK 34,172-78,375 www.risdubai.com

Repton School K-12 UK 46,325-92,650

46,325-92,650

www.reptondubai.org

Safa School Primary UK 23,387-45,847

www.safaschooldubai.com

Sharjah American School

Dubai K-12 Arabic/US 14,671-36,677 www.saisuae.com

Wellington International

School

K-12

UK

35,244-76,675

www.wellingtoninternationalschool.

com

Wellington Primary School Primary UK 36,060-45,460 www.gemswps.com

Winchester School Dubai K-12 Indian/UK 9,923 - 22,135 www.thewinchesterschool.com

UNIVERSITIES IN DUBAI

INSTITUTE

GRADES

CURRICULUM

WEBSITE

University of Wollongong University Australia www.uowdubai.ac.ae

American University in Dubai University US www.aud.edu

Heriot Watt University Dubai University UK www.hw.ac.uk/dubai.htm

Murdoch University Dubai University Australia www.dubai.murdoch.edu.au

Middlesex University Dubai University UK www.mdx.ac

19 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

HOUSE STAFF

NANNIES/MAIDS

It is popular in Dubai to have live in maids/nannies to take care of

household chores and assist with childcare. Please note bachelors and

single women are not permitted to hire maids. It is usually the job of

the male within the family unit to sponsor the maid but females are

also able to.

It is easy to find maids already living in Dubai or you can relocate

them from Sri Lanka, Indonesia and the Philippines.

All rules relating to pay, holidays and medical insurance in the

contract must be abided to.

You must sponsor them and obtain a visa for them. You do this at the

Immigration office in Bur Dubai. This is a relatively easy process if you

have all the correct documentation otherwise it can be a lot of going

back and forth.

A salary must be agreed between yourselves and your maid and a

contract will be drawn up by Immigration, which both parties must

sign.

DRIVERS

Many households also employ drivers (sometimes live in, with visas –

process as above) whose duties range from driving to and from work,

out at weekends, kids to clubs etc as well as washing and general

maintenance of car.

SPONSORING A HOUSEMAID:

You can sponsor a housemaid if the following

conditions are met: Sponsor's monthly salary should not be less

than Dh6, 000 or Dh5, 000 plus company provided accommodation.

Sponsor should pay Dh5360 as an annual fee at Immigration (every year to be repeated. Typing Charge extra)

Deposit: AED 2020 to be paid in Cash at Immigration after approval. This amount will be refunded after Maid's Visa cancellation and exit. AED 220 should be paid at Immigration as file opening fees. o The housemaid and the Sponsor/spouse should

not be related o The Sponsor should be a resident in the UAE

living with his/her family

REQUIRED DOCUMENTS: Salary certificate of sponsor in Arabic (in case of

government employee) / labour contract of sponsor (for private employees) and accommodation contract.

Application form duly filled in from an authorized typing office

Sponsor's passport copy Copy of maid's passport Passport photos of the maid Affidavit from embassy / consulate certifying non-

relationship if maid is from the same country.

*Correct at the time of publishing April 2016 *Sources: www.visaprocess.ae www.guide2dubai.com

20 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

VISAS

To reside permanently in Dubai you require a visa, whether it is an employment or spousal visa.

EMPLOYMENT VISA

An Employment Visa is provided by

your employer. They are responsible for

processing all documentation and it is a

relatively pain-free process.

The process can take anywhere from 10

days to 6 weeks to process depending on

efficiency of the employer and workload of

government Departments.

FAMILY VISAS

If your family members (usually wife

and children) are outside the UAE,

you must first apply for an entry

residence visa and after they arrive,

you have up to 30 days to apply for

the residence stamp.

Criteria:

Your monthly salary should not be

less than AED 4,000 or AED 3,000 +

accommodation. If you want to

sponsor a residence visa for your

parents, your minimum monthly

salary should be AED 10,000. See

residence visa for parents separately.

Fees:

AED 310 Application fee + typing

fees per family member

• AED 15 Empost label (Optional)

DOCUMENTS REQUIRED:

Typed Application form Salary certificate (for government employee) or

attested work contract (other employees) 3 months bank statement for long-time residents. New

residents can submit 1 month bank statement or bank letter confirming salary transfer.

Attested tenancy contract, Emirates ID card and labour card

Marriage certificate that has been attested by UAE authorities (for UAE marriages) or in your home country for spouse sponsorship

Passports (original) and copies of both sponsor and family member/s

Medical check-up report of spouse or children over 15 years of age from authorized hospital/clinic

3 passport photos of family member

*Correct at the time of publishing April 2016 *Source:http://www.dubai.ae/en/Lists/HowToGuide/DispForm.aspx?ID=44

DOCUMENTS REQUIRED:

Original Passport 8 x Passport Photos Attested Education Certificates (Not necessary, but

required for Manager plus Job tittles)

21 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

VISAS

ATTESTED DOCUMENTS

If you have education certificates/marriage certificates/birth certificates, it is recommended to get them attested in your home country before travelling to Dubai. Without these you will not be able to sponsor your family. Without an attested education certificate (the highest qualification you have) you will not be able to receive a job title of Manager Level and above on your visa.

To get the documents attested go to your home country embassy and also the UAE embassy before travelling.

In some cases you can get attestation done in the UAE; however they usually just post it all back to your home country and this may take time, meaning you will probably overstay your visit visa and incur fines.

22 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

HOSPITALS, CLINICS AND DENTISTS

A medical insurance policy is usually

included in employment package. Coverage

can vary from each employer, but is generally

comprehensive with only small charges for

doctor visits etc.

Some employers will extend this to family,

others won’t, so would always advise double

checking.

Dentists and other medical practitioners are

plentiful in Dubai. Your medical insurance

package should detail which services are

covered and also indicate at which facilities

you can receive treatment.

SOME HOSPITALS AND CLINICS IN DUBAI

INSTITUTE TELEPHONE

NUMBER

WEBSITE

Mediclinic Middle East +971 (0)4 282 7788 www.mediclinic.ae

Canadian Specialist Hospital +971 0(4) 707 2222 www.csh.ae

Saudi German Hospitals Group +971 (0)4 389 0000 www.sghdubai.ae

Unicare Dubai Hospital +971 (0)4 352 9292 www.unicaredubai.com

Infinity Clinic +971 (0) 4 343 6684 www.ihcdubai.com

Belhoul European Hospital +971 (0)4 3454000 www.belhouleuropean.com

Tower Clinic +971 (0)4 362 2939 www.towerclinic.com

23 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

CHILDRENS’ ENTERTAINMENT

The list is endless - Below are a few favorites. For more ideas go to the

Time Out link:

http://www.timeoutdubai.com/kids

KIDZANIA

Location: DUBAI MALL

KidZania is an award-winning children’s ‘edutainment’ concept, located in The

Dubai Mall. An 80,000 sqft interactive mini-city, KidZania combines play with

learning through a fun and innovative approach.

www.kidzania.ae/home.php

MAGIC PLANET

Location: MALL OF EMIRATES

Magic Planet is the largest indoor family entertainment centre in Dubai.

www.malloftheemirates.com/entertainment/magic-planet.aspx

SEGA WORLD

Location: DUBAI MALL

Explore five zones of entertainment for all ages at the first SEGA republic

indoor theme park in the region. Enjoy 9 heart-stopping attractions and 250

amusement games spread over 2 levels of adrenaline and adventure.

www.thedubaimall.com/en/entertainment/entertainment-section/sega-

republic-entertainment.html

24 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

KIDS’ ENTERTAINMENT

GLOBAL VILLAGE

Location: GLOBAL VILLAGE, ON EMIRATES 311 RD

An outdoor theme park off Emirates road, open between November and

March, it offers cultural entertainment along with an international shopping

experience. Fairground rides, authentic handicrafts and merchandise from

different countries await you at the many national pavilions in global Village.

www.globalvillage.ae

MUSHRIF PARK

Location: MIRDIF

The park is set in 124 hectares and boasts many features including,

swimming pools, fountain and lakes, children’s play areas, train, camel and

pony rides. A special feature is the International garden Area exhibiting

miniature houses from different countries. It is on Al Awir road, past the Dubai

International Airport.

www.dubaicity.com/what_to_do_in_dubai/Park_dubai_mushrif.htm

SAFA PARK

Location: SAFA

Never did a name of any park in Dubai apply to its actual location, as does the

name of Al Safa Park. The complete serenity surrounding the park confirms the

rightness of the name. The park was opened in 1975 on one side of Sheikh

Zayed road on a 64 hectares area.

www.dubaicity.com/what_to_do_in_dubai/Park_dubai_Al_safa.htm

FULL LIST OF PARKS IN DUBAI

www.timeoutdubai.com/aroundtown/search/all-locations/684-beaches-parks

25 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

www.timeoutdubai.com/kids/search/all-locations/554-

mother-baby-groups?order=name&dir=DESC

www.expatechodubai.com

www.internations.org/dubai-expats

ONLINE INFORMATION

EXPAT WOMEN

ExpatWoman is a privately owned site, launched in 2000 as a free service for women moving to, and living

in the region. It has helped tens of thousands of families relocate and happily settle into a new life in Dubai.

The site offers comprehensive city profiles, a monthly updated online magazine with daily updated news as

comes into us, and a variety of additional services including free Classified Ads, job listings, recipes, property

listings and a very busy events schedule offering some 500+ activities per annum across the region.

Joining this site, your email address will be added to the mailing list(s) of your choice, and we will keep you

updated with site news and activities. We are careful regarding the numbers of posts sent out to readers,

and we don’t sell our mailing list.

ExpatWoman hosts several forum (fora!) as a service for readers to exchange advice with others interested

in life here. Whether you’re looking for the opinions on schools or housing, or whether to bring your fridge…

will your daughter be able to continue with dance lessons?… However big or small the query, thousands of

people look at these boards over the course of a month and somebody will be happy to help you.

www.expatwoman.com/dubai

LINKS TO OTHER GROUPS

26 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

SHOPPING MALLS

SUPERMARKETS

Grocery shopping in the major supermarkets is comparable to

European and North American cities. Some goods will be more

expensive and harder to find.

Waitrose, Spinneys and Choitrams all provide lots of western items and

pork products. Carrefour, LuLu and Al Maya sometimes work out a little

cheaper on certain items such as fruit and meat but do not always offer

pork produce.

TAILORS

Location: SATWA If you want a tailor made suit/skirt/dress, make your way to the area in Dubai called Satwa. There you will find an abundance of tailors and material shops. Just take along an outfit you want copied, or peruse the next catalogue, and they will make you ‘same same’. This can sometimes be hit and miss so go with recommendations whenever you can. There are also tailors all over Dubai - prices vary as does quality.

NIGHT MARKET

Location: DEIRA, KARAMA, FESTIVAL PROMENADE, MARINA WALK

During the winter months Dubai comes alive at night with a variety of

markets, complete with souvenirs, clothing and entertainment. Naif

market in Deira and the Karama market operate all year round.

SHOPPING MALLS

MALL OF THE EMIRATES

www.malloftheemirates.com

DUBAI MALL

www.thedubaimall.com/en

DUBAI MARINA MALL

www.dubaimarinamall.com

IBN BATTUTA MALL

www.ibnbattutamall.com

OASIS CENTER

www.oasiscentremall.com

WAFI MALL

www.wafi.com

DEIRA CITY CENTRE

www.citycentredeira.com

27 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

TOURIST ATTRACTIONS

MOST POPULAR ATTRACTIONS IN DUBAI

Visit Dubai Mall – largest mall in the world

Go up the tallest building, Burj Khalifa (book online for cheaper

tickets) www.burjkhalifa.ae

Watch the musical fountains outside the Dubai Mall at the Souk

Al Bahar from 6pm – 10pm

Visit the Souk al Bahar whilst at Dubai Mall, and the willy wonka

style sweet shop and the aquarium

Visit the Atlantis hotel on the Palm

Go to the Atlantis water park

Go to the Mall of the Emirates

Ski or just watch the skiers at the ski slope in the mall

Visit the Madinat Jumeirah, it’s filled with lovely restaurants and

little shops, has a river where you can go on little gondolas.

If you like steak, eat at Seafire Atlantis or gaucho in the DIFC

www.gauchorestaurants.co.uk/restaurants/restaurant.php?id=dubai

www.atlantisthepalm.com/restaurants/seafire-steakhouse

Visit the Jumeirah Beach residence ‘The Walk’ filled with

restaurants, the beach shops, nice and chilled.

Go for drinks at the Radisson Harbour Hotel in the Marina on

the 54th floor at the Observatory – happy hour between 7-

10pm

Drinks at the grosvenor Hotel 44th floor bar is good for views

too, also in the Marina

Wild Wadi Water Park at Jumeirah Beach Hotel

Dinner round the Dubai Marina is nice as you

canlook at all the yachts

Visit the Creek and take an Abraj boat ride or visit

the museums up by the embassy

Go to Mirdiff City Centre Mall, it has a sky diving

wind tunnel

Have afternoon tea at the Burj Al Arab 7* Hotel,

or evening drinks in their sky bar. Tel: +971 (0)4

301 7600

www.jumeirah.com/en/hotels-resorts/dubai/burj-al-

arab/?gclid=CjwKEAjwi9K4BRCQzq7d1c6A_XASJABu

eAO2fZK9AotcakciDvDJBHkDGpr_v9oc-

b1RH1XigUeIqhoC5N3w_wcB

SOCIAL LIFE

On the TimeOut website you will find an

abundance of restaurants, hotels, brunches

and afternoon teas.

www.timeoutdubai.com

28 www.thegulfrecruitmentgroup.com WELCOME TO DUBAI, UAE

BASIC ARABIC

Provided below are a few phrases that will give you the basics. Locals

and Arabs in general will be particularly impressed that you have at least

made an effort to learn their language, and will score you some brownie

points in a business situation. We have deliberately tried to spell the

worlds to help you pronounce them correctly.

BASIC WORDS

GREETINGS

GREETING RESPONSE

Peace be upon you

Assalaam Alaikum

and peace be upon you

Wa Alaikum assalaam

Hello

Marhabbah

Hello

Marhabbteen

Good morning

Sabah al khair

Good morning

Sabah al noor

Good afternoon/evening

Massah al khair

Good afternoon/evening

Masah al noor

Thank you (very much)

Shukran (jaseelan) or Mushkoor

You’re welcome

Aafwaan

Welcome

Ahlan wa sahlan

Welcome to you

Ahlan beek (to a male)

Ahlan beech (to a female)

Ahlan beekum (to a group)

(This is usually used in

introductions)

Goodbye

Maasalaamah

Fi aman allah or

Maasalaamah

If allah wishes

Inshallah

Example: Used in numerous

contexts. You’ll send me the report

tomorrow? – Inshallah.

This phrase is used in reference

to a future, since all things are at

God’s will. So if you say, see you

tomorrow, you might be replied

with Inshallah.

What allah wishes

Maashallah

This is used when complimenting

something, usually in the context

of family or health

Congratulations

Mabrook

This is used in any congratulatory

context, more so than you would in

English.

ENGLISH ARABIC

PRONOUNCED

yes Naam

No La

Be my guest/my

pleasure

Itfudul

Please Min fudluck

What’s up? Or

what’s the matter?

Shoofi Mafi?

What? Shoo?

What is this? Shoo hada?

No problem Mafi mushkilah

Later Baadin

Now Dilwaati

Today Ilyoum

Tomorrow Bukra

See you tomorrow Ashoofook bukra

Bring me some tea Jebli shai

I don’t know Ma adhri

It’s not my problem Maa-i-khussni

I’m lost! Ada’tu tareeqi!

Come with me! Ta’ala/ ta’alay

(female) ma’ee!

I want to know Areed areef

Can I help you Mumken asaduq

Straight Sida

Left yasar

right yameen

I have Andi

Excuse me Affwaan

yeah/ok Aywa

Perfect Tamaam

It’s normal Aadhi

Call me/talk to me Kallemni

Of course Tabaan

How much

Everything

Kam

Kull

BASIC ARABIC

QUESTIONS

Red ‘ahmar

Orange bortoqali

Yellow asfar

Green ‘akhdar

Blue ‘azraq

Purple banafsaji

Brown bonni

White ‘abyad

Grey ramadi

Black ‘aswad

NUMBERS

NUMBER PRONOUNCED SYMBOL

0 sefr ٠

1 wahid ١

2 ithnan ٢

3 thalatha ٣

4 arba’a ٤

5 khamsa ٥

6 sitta ٦

7 sab’a ٧

8 thamaniya ٨

9 tis’a ٩

10 ‘ashra ٠١

20 ‘ishrun ٠٢

100 mi’a ٠٠١

1000 alf ٠٠٠١

www.thegulfrecruitmentgroup.com

29

QUESTION RESPONSE

What is your name?

Aysh ismuk

ismi ….

My name is …..

Do you speak english?

Titakellem ingleezi

I speak english

Atakullum inglieezi

Do you know arabic?

Terref arabi?

I don’t speak arabic

Ana la atakellem al arabi

Where are you from?

Inta min weyn?

and you? Wa into?

I’m from

Ana min

england ingliterra

usa Umreeka

australia Oostraaalia

uae Al imaraaat

How are you?

Keef haluk?

(sometimes shortened to Keefak)

Praise be to allah (well)

Al hamdu lillah (bi khair)

Alternative replies

I am fine, thank you

Ana bikhayr, shukran

Literally, where are you?

Weyn inta (But probably equivalent

to ‘long time no see’)

What’s your news?

Shu-ukhbaarak

Which you could reply to in the

normal way

WELCOME TO DUBAI, UAE

CONTACT