Moving to a next generation telecom solution...RFI-RFP process Solutions selected Lessons learned...
Transcript of Moving to a next generation telecom solution...RFI-RFP process Solutions selected Lessons learned...
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Moving to a next generation telecom solutionLuc Verbist, Group Director ICT at Greenyard
October 2nd 2019
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Company presentation
Present Telecommunication Landscape
Telecom Challenges
RFI-RFP process
Solutions selected
Lessons learned and status
Agenda
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Company presentation
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Import and sell Fruit and Vegetables B2B : customers are retailers 77 sites +12.000 FTE’s (perm. and temp.) Turnover 2018 : 4 Billion € More than 25 telco operators
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Group managed as a portfolio of companies
Throughout the Group a diversity of service providers and suppliers is used:
9 different telephone systems
25 different telco operators
70 Internet breakout points
Security is not covered sufficiently
Present Telecommunication Landscape
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Not one global network but islands of non-connected LAN’s
70 Firewalls managed at local level (quality?)
Some sites have no redundant connections
No DDOS protection in place
60% of bandwidth used for non-work related internet traffic
Network not ready to support VOIP telecommunication (no QOS)
Variety of technologies in use
Work intensive administration of telco contracts (25 partners)
Expensive solution not in line with market standards
Intracompany telecom traffic is paid for
Telecom Challenges
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Primary objectives
1. Find a solid partner for a managed data network infrastructure (Europe and US).
2. Enable VOIP communication across all Greenyard locations.
3. Reduce the total cost of ownership of European data and voice network and services (TCO 5 Years).
Secondary objectives
• Guarantee operational continuity during projects and roll-out of the new infrastructure.
• Have a solution with good performance and stable connections.
• Future proof with sufficient bandwidth (on demand) for SaaS, video and VoIP services.
• Reduce the number of single points of failures from farm land to network core.
• Minimize the ICT workload for local employees.
• Secure, high bandwidth and low latency internet break-outs across Europe.
Prerequisite
• SAAS solution
RFI-RFP process
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An in depth study and selection process (RFI first, secondly RFP)
Functional the RFP was divided into four parcels with separate proposition per parcel
Managed Data Network
Managed Security
Managed Voice
Mobile Voice & Data (country per country, one tender for GY in total is not feasible)
14 Telco providers were contacted
2 refused to sign NDA 3 no answer on RFI 5 dropped out based on RFI response 1 no answer on RFP
RFI-RFP process
3 providers in depth RFP processT-Systems, BT, GTT
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Solutions selected - Managed Data Network - SD WAN
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Initial proposal : Mitel VOIP with Damovo as partner (too expensive and on prem platform required)
Second proposal : Microsoft Skype For business with GTT as partner
Solutions selected - Managed Voice
WAN@
Cloud PSTNSIP trunking
Local PSTN
OnPrem S4B platformSfB Paired Pool
SBCAnalog
Converter
PBX
DECT
WAN
Local PSTN
AnalogConverter
PBX
DECT
HYBRID
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Cloud PSTNSIP trunking
SBC
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Second proposal: Microsoft Skype For business with GTT as partner (on prem platform required,
SfB not future proof)
Third proposal: MS Teams with Damovo as partner (SAAS, future proof, facilitating collaboration)
Solutions selected - Managed Voice
WAN@
Cloud PSTNSIP trunking
Local PSTN
OnPrem S4B platformSfB Paired Pool
SBCAnalog
Converter
PBX
DECT
WAN
Local PSTN
AnalogConverter
PBX
DECT
HYBRID
@
Cloud PSTNSIP trunking
SBC
TCO 5Y270 K€
TCO 5Y0 K€
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Take time to investigate and negotiate (avoid negotiating under time pressure)
Technological solution was designed in partnership with providers
The design and telecom architecture should guarantee high availability and performance
4G Multi vendor SIM cards as backup in remote area’s
Contract review with support of specialized lawyers and carefully check new versions in detail
Build in flexibility regarding number of sites and connections
Build in price reduction scheme over the years
Negotiate serious penalties in case of non respecting SLA’s (liability coverage remains an issue)
Roll out is ongoing, some sites are already operational
Teams backbone is setup, tests are ongoing with smaller groups (Belgium and The Netherlands)
Have a program to manage change and enhance user adoption
Lessons learned and status