Moving forward in the ETF Pilot

NIS NQF Workshop Turin 19-21 November 2007

Comments to the reports of Azerbaijan, Armenia and Georgia for 2007

Topics to discuss

1. Evaluation of the work done by the Working Groups (WG)

2. Remarks regarding the process WG went through

3. Remarks on the contents of the Occupational Profiles

1. Evaluation of the work done

Rich materials have been provided: learning examplesfor all Caucasus countries

Information about the way WG have worked on theOccupational Profiles (OP’s) is provided in the reports

Results: Occupational Profiles for the hotel,restaurant and tourism business. Ar : 7 , AZ : 14 and Ge : 10 (+ 11 professional standards made by GE).

OP’s per country and sector

Hotel sector Restaurant sector Tourist services

Armenia

(7)

Doorman, House- keeper, Receptionist

Waiter, Cook, Chief Cook

Event Coordinator

Azerbaijan

(14)

Doorkeeper, Room maid, Porter,

Cloak room attendant, Linen keeper, Hotel manager, Hotel administrator

Waiter, Cook, Baker, Barman

Guide, Instructor – methodologist, Agent on tour orders

Georgia

(10)

Registering clerk, Reservation agent

Waiter/Waitress, Restaurant cook, Chief cook, Restaurant manager

Guide,

Tour coordinator,

Tour manager, Reservation/Booking assistant

1. Evaluation of the work done

Rich materials have been provided: learning examplesfor all Caucasus countries

Information about the way WG have worked on theOccupational Profiles (OP’s) is provided in the reports

Results: Occupational Profiles for the hotel,restaurant and tourism business. Ar : 7 , AZ : 14 and Ge : 10 (+ 11 professional standards made by GE).

Evaluation of the work done

Observation 1

Working Groups are well under way.

There are OP’s as basis for Qp’s in the ETF pilot

Working Groups found commitment by relevant actors for making the OP’s

2. Evaluation of the process

Actors involved in OP development:

Employers of the hotel and restaurant sector (managementlevel) are consulted

Staff was consulted to provide practical information

Also educational institutions were involved andrepresentatives of social partners

Evaluation of the process

Way of working by Working Groups:

Positions are mapped by using- classifiers- consultation of employers- templates

From a general total of positions professions typical to tourism are selected

GE: new law introduces standard that affects OP and QP making

Evaluation of the proces

Observation 2

Mapping positions is a first start for developing OP’s WG found each practical solutions to make a list of professions for the ETF pilot

NQF’s need labour market research as basis forOP development. OP development keep NQFs dynamic

Qualitative labour market research about professionalstructures in companies/sectors is recommended

3 Contents of Occupationalprofiles

Mini Format 2006 is used by AZ and GE

Mini Format 2007 is used by AR

Some additional descriptors are used (knowledge and skills) by AR and GE.

remarkFormat of 2007 includes ‘performance criteria’ as a descriptor for QP’s.The other descriptors are common.

Contents of Occupational profiles

Observation 3

Mini Format presents the contents of a profession (task areas/work processes)

presents wording to assess the level of a profession(role/responsibility/complexity)

presents outcome based formula(results/performance indicators)

These are essential characteristics for labour market drivenOP’s/NQF’s In practice you see a variety of OP’s.

Contents of Occupational profiles

Similarities/Differences in OP’s:

All countries have elaborated the characteristics.

Task analysisAZ + GE : describes activities and resultsAR : describes work processes and performance criteria

Additional descriptorAR + GE: add knowledge and skills as a new descriptor

to the OPs

AR + AZ + GE use all other descriptors

Contents of Occupational profiles

Activities/work processes

Work processes (as sets of activities) are mentioned for QPmaking as it is suitable for describing ‘performance indicators’in which you also formulate the required behaviour of a person.

Activities lead to: result criteriaWork processes lead to: result criteria and process criteria

(within performance indicators)

You need to have result and process criteria for assessment.

Contents of Occupational profiles

Knowledge and skills

Could be added to OP’s and should be added tot QP’s. A QP must say something about knowledge and skills as these are to

bethaught in education.

An OP is not used in education but serves as constructionmaterial for making QP’s.

Important is to find general words to say what is required.In educational programmes one can specify this in subjects and skill training

Contents of Occupational profiles

Observation 5

Apart from the using of the different Mini formats, there aresimilarities.

Feedback of the Working groups on their experiences with theMini Format on the following issues:

- you are making the labour market transparent with the OP’s?

- you are creating yourself a tool by OP making to focus educational institutions on labour market demands?

Regional Conference October 2007

Results:

- Mini format 2006 and 2007 is a workable tool

- OP’s made need some revision. - One is able to complete the list of OP’s in 2008 and make a transfer to a Qualifiation structure

- Need for the development of a standard for OP’s and QP’s (also other standards are required)

Thank you for your attention.

Mr Christof Wielemaker c.wielemaker@colo.nl