moves 1 2010
-
Upload
jacob-thesander -
Category
Documents
-
view
223 -
download
1
description
Transcript of moves 1 2010
No. 1
20
10
SPRING FOR LIVET!
PAGE 20
SVENJA TOOK
THE LEAP
2
Editorial
Seeingthattheyear’sfirstissueofmovescoincideswiththepublicationofour2009AnnualReport,Iwouldliketotakethisopportunitytolookbackonthepastyearwhilealsolookingforwardatsomeofthetasksaheadofus.
2009startedoutwithmajorchallengescausedbythesharpdeclineinconsumerspendingontheheelsoftheeconomiccrisis.Inaddition,companiesallovertheworldchosetoreducetheirstoragecapacity,furtheringthestagnationalreadyaffectingworldtradeand,thus,thetransportsector.AtDSV,wetooktheopportunitytocompletetheprocessofintegratingABXLogisticsintoourorganisationandturnedourattentioninwardtooptimiseourin-houseoperationsandprocedures,justaswefundamentallystrengthenedourorganisationbyimplementingnewITandbyexpandingoure-serviceplatforms.Thisledtocomprehensiverestructuring,throughwhichwetrimmedourorganisationoverthepastyearandnowhaveroughly20%feweremployeesworldwidethanayearago.Atthesametime,DSVcarriedoutacapitalinfusionin2009byissuingnewshares(intheamountof10%),whichhelpedtoreduceourneedtoborrowcapital,thusbolsteringourcapitalstructure.Iwouldliketoextendmywarmestappreciationtoallshareholders
whosupportedthisdecision–allthesharesweresoldthesamedaythattheywereputupforsale,thusemphasisingtheirconfidenceinthecompanyandinthefuture.
Duringthecourseoftheyear,thecloudsdispersedslightly,eventhoughwearestilloperatinginaworldaffectedbycrisis,andeachdaycanbringnewpositiveornegativesurprisesforthemarket.Regardlessofwhetherthefutureisfavourableorunfavourable,DSVasacompanyisinincrediblygoodshapeafterthepastyear’srestructuringandadaptationofourprocedurestonewmarkets.Iwouldliketoemphasisethatwearesounderandmoreintegratedthaneverwithacrucialbalancebetweenthecompany’stwodivisions,RoadandAir&Sea.InadditiontothisisourSolutionsDivision,whosevalue-addingandoftenhighlysophisticatedoperationscarriedoutinclosedialoguewithourcustomershelptoboostourcorebusinessandprofileusanintegratedlogisticscompany.Ourmostrecentcorporateacquisitions–primarilyABXLogisticsin2008–havestrengthenednotleasttheAir&SeaDivision,sowenowhavethestrongestfoundationeveronwhichtogenerategrowthinallthreeareas.Asolidroad-transportnetworkontheEuropeancontinent,combinedwithlogisticsandair-and-seaforwardingfromourownofficesoneverycontinent,provideoptimalgrowthconditionsandbolsterthecompany’spositionvis-à-visourkeyglobalclients.
Nowthatwehaveentered2010,DSVwillbemoreextrovertedinourinteractionwithcustomers
asweseethemeyetoeye.Wewillliterallyaskthemwhatwecandotobecomeevenbetter.InthewordsofReneFalchOlesen,ournewGroupSalesManager,thereisonlyoneanswerwhenourcustomersaskustoperformagivenassignment:“Yes!”.Naturally,wemustworkontermsthatarecommerciallyviableforDSV,butitiscrucialforustobecapableofmeetingourcustomers’requirementsandtonotputourselvesinapositionwhereouronlytoolinnegotiationswithcustomersistoshaveofftheprice.Wehavetobemorecreativethanourcompetition,wemustgenerateaddedvalueforourcustomers,andwemustthinkoutoftheboxandmaketheextraeffortrequiredforwinningmarketsharesintheyearsahead.Inthiscontext,Iwouldliketodrawyourattentiontoourworkingrelationswiththesportswearcompanyhummel,describedhereinthemagazine.Here,anunconventionalsolutionisdecisiveforDSVgettingextraAirandSeatransportswhilehummelisbenefittingfromhavingamorestreamlinedorganisation–intheforwardingdepartmentaswellasintherestofthecompany.Thislinksustoourcustomersandformsthebasisforalongstanding,mutuallysensiblepartnership.
LikeothermanagersinDSV,Iwishtopersonallymeetourkeyaccountcustomersinthecourseofthisyearandaskthemdirectlywhatwecandotobecomeevenbetter.Thiswillbringessentialknowledgetolightsowearereadytogetourshareofthegrowththatisemergingonthehorizon.
YourssincerelyJensBjørnAndersen
JensBjørnAndersen
3
Out of the box Ittooksomeout-of-the-boxthinkingforDSVtoincreasetheworkgeneratedbythesportswearcompanyhummel.Itendedinauniqueagreement.
22
Aerospace DivisionIttakesonlythreepeopletomoveheavyaircraftenginesweighing15tonnesfromoneendoftheworldtotheother.AprofileofDSV’ssmallestdivision–withthebiggestassignments.
Viva DSV in Mexico Chaotictraffic,redtapeandcorruptioninacityof20millioninhabitants,heavyindustry,enormoushospitalityanduniqueculture.LetterfromthemanagingdirectorinMexico.
Ready for growth Whengrowthcomes,itwilloccurtwiceasfastforDSVasinothersectors.Afuturologistpredictsabusy2010.
External profile ElevenDSVemployeesareessentialtoGM’ssuppliesofspare-partsoutoftheUS.WiththeirdailyworkplaceatGMSPOinWestChester,Ohio,theyarethegiantautomobilemanufacturer’sinterfacewithGM’scustomers–whichplacesanobligationonthem.
412
10
16Middle of the night TogetherwithSolar–anelectricityandHVACwholesaler–GroupIThasdevelopedanITsystemwhichcanacknowledgethereceiptofgoodsatnight–withoutanyonebeingpresent.
8
On land, at sea and in the air SvenjaZanderislivingherlifetothefullestatDSVinHouston–wheresheisatrainee,secondedfromGermany–bytakingpartincowboydancing,kickboxing,tripsthroughtheUSandfreefallsfromaheightoffourkilometres.
20
4
Continuedonpage7
IfyouaskDenmark’sleadingfuturologist,JesperBoJensenofFremforsk,CentreforFuturesStudies,there’severyreasonforoptimismGrowthwillcome,andthelongertheperspective,themorecertainisthefuturologist’spredictionofanaverageannualgrowthinconsumerspendingof2.6%intheWesternworld.Or30%in10yearsandadoublingin27years.Theannualgrowthinprivateconsumptionisashighas5–8%intheFarEast–that’sadoublingevery10–15years.Inaddition,there’salltheothergrowthareasinsociety.Justimaginethenewopportunities–andensuingrequirements–inanareasuchashealthanddisease…
No limitsButaretherenolimitsto
consumptionatall?”Nonewhatsoever,”saysJesperBoJensenandeliminatesanydoubtsbyasking:“Don’tyouspendatleast30%moretodaythanyoudid10yearsago?Weallinventnewneeds.Today,notmanycanaffordanapartmentinBurjKhalifa(theworld’stallestbuildinginDubai),butitwillcomeintodemandinfuture,becauseit’shumannaturetoactandexploitthepotentialthatmaterialises,”saysJensen.
Growth aheadWhenconsumerspendinggoesup,sodoproductionrates.Andtheincreaseinworldtradewillbedoublethatoftheincreaseinproduction.Thismakesthetransportindustrysensitivetoeconomicfluctuations,forbetterorworse.Roughlyspeaking
recessionandgrowthrunatdoublespeed,soaccordingtothefuturologistwemightaswellbuckleupwhengrowthresumesafterthefinancialcrisis.“ThismeansthatthetransportindustrycanexpectgrowththatistwicethatofthegrowthinGDPintheindividualcountries,”saysJensen,whodoesnotbelieveenvironmentalconcernswillhaveamajorimpactonconsumerspending.
The climate change cause is dying“Manypeoplefeelpassionateabouttheenvironment,butthetruthisbroadpublicappealisquietlyfading.Somefightpassionatelyfortheenvironment,butthistrenddoesnottranslateintoreality.Itsimplyhasnoeffect,”saysJensen,referringto
Buckle up– gROwth AhEAD!
Going into 2010, a leading futurologist predicts growth for the transport industry. The rate of growth is actually expected to
be twice that of the world’s overall economy.
5
“It’shumannaturetoactandexploitthepotentialthatmaterialises,”saysJesperBoJensenofFremforsk-CentreforFuturesStudies.
Carsten trollePresident, DSV Air & Sea Inc., USA“Growthisclearlyexpectedthroughoutthemediaandthefinancialmarket,andwearecurrentlyseeingsomemomentumwithintheUnitedStatesresultingincrucial,increasedconsumerconfidence.Thefinancialcrisisis,however,notcompletelybehindusatthistime,andwenowneedthesameincreasedconfidenceinthehousingmarket,whichisexpectedduring2010.”
wilbert tholhuijsenDirector, Global Accounts Road“Theinternethascreated,andwillcontinuetocreate,agenerationforwhomdistancebecomeslessimportantandremotecontactsarenormal.Thisnormalisesaglobalmindsetanddoingbusinessworld-wide.Ontheotherhand,climatechangewillleadtoadifferentapproachtothecommunity,resultinginpoliticalchoicesandgovernmentalregulationsthatwillpromptcompaniestochangetheireconomicpriorities.”
6
Claus thomsenManaging Director, DSV Air & Sea Co. Ltd., China“AsaresultofthestimuluspackagesissuedbytheChineseGovernmentduring2009,weexpecttoseefurtherescalatinggrowthinChina’sconsumerspendingduring2010,astheprosperitycontinuestospreadthroughoutthepopulationofmorethan1.3billion.Our24locationsallovertheChinesemainlandmakeDSVChinawellpositionedtoofferourexpertisetothemanyforeignbrandsthatareincreasinglyseekingtogainatoeholdonChina’shighlylucrativedomesticmarket.”
Shigeru gOtOManaging Director, PresidentDSV Air & Sea Co., Ltd.“Unfortunately,JapanisslightlystagnatingintermsofgrowththesedaysandisnotlikeotherAsiancountrieswhichwereonceveryquietandarenowstartingtoboomasfast-developingcountries.LikeothermajorEuropeancountriesandtheUS,JapanesecompaniesarerelocatingtheirfactoriestootherAsiancountries.Andasthesecompanieshaveexporttraditionsoftheir
own,Japaneseexportsarenotexpectedtogroworrecoververymuchanymore.However,DSVinJapanwillplayaveryimportantroleforthetrianglebusinessforcompaniesoriginatinginJapanandwhicharenowallovertheworld.SuchtrafficisstillmainlycontrolledinJapanandalsobyJapanesemanagerialstaffinothercountries.”
Rene Falch OlesenGroup Sales Manager, DSV Road Ltd., UK“Weareconfidentthat2010willseegrowthreturnformanyofourcustomersandtherebyforus.Furthermorelastyear’schallengeshavefocusedmanymindsonfurtherimprovingourproductsandprocesses,whichcontinuestoprovidevastopportunitiesforDSVasamajorplayerintheindustry.Fortunately,wehavebeenabletomaintainapositionofstrengthwhenitcomestoinfrastructureandfinancialfoundation,eventhroughthe‘troubledwaters’.SoforDSV,thereturntogrowthwillbeachangeofenvironmentthatwewillwelcomeandquicklygetusedtoembracing.DSV’sasset-lightmodelenablesustocontinuouslyfocusonenvironmentalimprovementsinthewayweoperate–personalinterestinthisissueseemstoincreaseordecreasewiththelevelofinconvenienceanychangewouldhaveontheirlife.Itisourjobtoensurethatwearecontinuouslyinnovativeinthewayweoperate,thuslesseningourenvironmentalimpact,bothwhenitcomestopollutionandcongestion.Thelatterislikelytobesolvedpartlythroughdifferentworkingpatterns(moreandmorehappeningatnight,forexample),whichisalsorequiredtobeabletocopecompetitivelywiththevolumeincreasespredictedbyJesperBoJensen–andyoucanbetthatwewanthispredictionstobetrue!”
7
Continuedfrompage4
analysesconfirmingthisclaim:Peoplearelesswillingtoreducetheircaruseortravellingoutofconcernoftheenvironmentthantheywereayearago.Andlessthan1outof1,000soothetheirconsciencebybuyingcarbonoffsetsfromairlinesifgiventhechoice.
Gold in store…Neitherhaveconsumeractivistmovementsbeensuccessfulwithmessagessuchas“Thinkglobally–buylocally.”Onthecontrary,wewilltravellongertodayforanexquisiteshoppingexperience.“Peoplewanttoshopwhereit’smostconvenientforthem.Preferablyinsupermarketsnearourdailytransportroutesandclosetowherewelive.Whenwegoshoppingfornon-essentials,we’rewillingtotravelabitfurthertoexcitingcitycentresandshoppingmalls–weacceptmoretransportinexchangeforagoodexperience.Allthisaside,internettradingwillboom,however,”addsJensenandpromisesthatthereis
goldinstoreforthosewhoinventawell-functioningdistributionnetworkwhichcandeliverdailycommoditiestoeveryoneonceaday.“Thepostalservicehasfailedtodoit,andtheyhavenointentionsofsettingupdistributionoffreshfoodtohouseholds,”hesays.
Growth driven by the middle classesAccordingtoJesperBoJensen,themajorgrowthintheworldwillbegeneratedbythemiddleclassesindevelopingcountries,whosebasicneedsarenowmetandwhowillbeginfillingtheirshoppingbasketswithgloballyproducedarticles.Itallbodeswellforthetransportindustry,whichcanexpectfigurestwicethatoftheproductioncompanies,regardlessofwhetherthetradingtakesplaceinlocalstores,shoppingcentresorontheinternet.Butwilltheconsumersacceptsteepincreasesinlorrytrafficandtheensuinghighercarbonemissionswhenconsumer
spending–andthustrading–doublesevery10or15years?
Batteries in the lorries“Consumersarenotinterestedinthetransport.It’snotpartoftheproduct.Youmustbeextremelyfocusedonclimatechangetotakethisintoconsideration,andveryfewconsumersare.Wedothinkaboutit:PeoplearescandalisedthattheneighbourhasnotturnedofftheirChristmaslights,allthewhilethey’rebusyplanningtheirwintergetawaytoThailand.Butthetruthisthatwe’reallbusyjustlivingourlives,”saysJesperBoJensen,adding:“It’snottheconsumers’responsibilitytotakeastandoncarbonemissionsfromlorries.We’vewitnessedaconsumerprotestmovement,butitdidn’treallytakeoff.Butwecouldalsojustmakesomelorriesthatdon’tpollute.Putsomebatteriesinthem!Soonerorlatertheareawillberegulated,andthat’sactuallytheonlythingthatworks,”arguesthefuturologist.
Søren Schmidt,COO, DSV Road Holding A/S:“Lookingbackonthedevelopmentsofthepast10or20years,IthinkJesperBoJensenisabsolutelycorrectinpredictingthatworldtradewillincreaseimmenselyand,inspiteofthefinancialcrisiscurrentlyraging,youcanseethattheworldeconomyisquicklyrecovering.ThestandardoflivingwillincreasesubstantiallyintheEast(India,China)duetoefficient,cost-effectiveproduction,whereas,inmyopinion,theWesternhemispherewillexperienceonlyamodestincreaseinlivingstandards.Afterall,thestimuluspackageswillhavetobepaidbacksometime.”
tobias SchmidtManaging Director,DSV Air & Sea GmbH“TheGermanlogisticsmarketstillhasgreatbusinesspotentialandispredictedtopickuppaceagainin2010.Alreadytowardstheendoflastyearwesawpositivedevelopments.AtDSVAir&Seawerecentlymanagedtosecuremajorkeyaccountsintheautomotiveandindustrialsegmentwhichareleadingthewayinto2010.”
8
Beingacustomermustbesimple,andithardlygetsanysimplerthanfortheSwedishandDanishcustomersofHVACandelectricalsupplieswholesalerSolar:Takeyourpickamong40,000articlesbefore6p.m.andyourpurchasewillbedeliveredonyourdoorstepnolaterthan7a.m.nextmorning!ThistransportconceptisafurtherdevelopmentofDSVandSolar’spartnership,sofarinDenmarkandSweden,andtheplanistoalsoimplementtheconceptintheothercompaniesintheSolargroupinNorthernEuropewherevergeographicallypossible.“Wewanttoprovidethebestserviceandqualityintermsofdelivery.Thenightdeliverieseffectivelyreduceourcustomer’sneedformaintainingastock.Wehavedeliveredallthepartsbeforethetradesmencomeinforworkinthemorning,andthat’sanessentialcompetitiveparameter,”saysCorporateTransportManager,MichaelLøthDencker,Solar.
Expanding partnership in SwedenThepartnershipwithSolarinDenmarkisonly12monthsold,butSolarhasbeenrunningaslinehaulsfromthecentralstoragefacilitiesinHalmstadandÖrebrotovariousdistributionpointsalloverSwedenforthreeyears.From1FebruaryinDenmarkand1MarchinSouthernSweden,thecollaborationwillbeexpandedtoincludenightanddaydistribution,andSolarinSwedenwillthusbecomethelargestsinglecustomerforDSVSweden.“There’shugepotentialinSweden,”saysBusinessAreaManager,JesperHansen,wholooksforwardtoimplementingelectronicscanningforthenightdistributionbeforesummer.Upuntilnow,theSouthernSwedishnightdistributionhasbeenhandledmanually,butbyupgradingtothescanningmodelthathasjustbeendevelopedbySolarinDenmarkincollaborationwithDSVGroupIT,theroadisclearedforcuttingcostsandimprovingdistributionquality.“Wemakeanefforttocontinuouslystreamlineourservices,andSolarhassofarreturnedthefavourbyincreasingtheirbusinesswithus.Wehopetosoonwinthedeliveriesin
GreaterStockholm,saysJesperHansen,whoexpectstheannualturnoverforSolarinSwedentoreachEUR680,000–780,000by2010.
Same service in all countriesThechallengeofnightdistributionwastoinventasystemtoacknowledgethereceiptwithoutrequiringtherecipienttobephysicallypresent.“Wescantherelevantgoodsandanauthorisationcodepostedonawallattherecipient’spremisestovalidatethattherightparcelsaredeliveredtotherightplaceattherighttime.Dataisthenautomaticallytransferredtothecontroltower,”saysDomesticDistributionDivisionManagerMichaelDal,whohascoordinatedthedevelopmentofthedatabaseandITsysteminajointeffortbetweenDSVGroupITandSolar.
“The finest concept…”Atnight,14or15linehaulsdepartfromSolar’swarehouseinVejen,Denmark,destinedforeightdecentralisedhubsalloverthecountry,wherethegoodsarereloadedintoatotalof65smallervehiclesthattakecareofthedistributiontothenight’s1,400destinationsalloverDenmark.Eachvehiclevisits22-23customersonaverage.“SeeingthempackthevehiclesinVejenanddrivingoutofthewarehouseisactuallyimpressive!”saysFlemmingJessen,BranchManagerinDSV,whoisresponsibleforthenightdistribution.“I’vebeeninthetransportindustryfor35yearsnow,andthisisprobablythefinestconceptI’veseen.Thisisefficiencyonaverylargescale,andthat’sastrongsalesargumentforourcustomers,”saysFlemmingJessen.
Debriefing every morningGettingincontactwith1,400plumbersandelectriciansinthemiddleofnightisnoteasy.Thedriverhasthereforebeenthoroughlybriefedontheexactdeliverydetailsforeach
Night delivery
pOwERINg SuCCESS
Outstanding service, good quality and reliable delivery. That is the recipe for Solar’s success. Solar is one of the largest HVAC and electrical supplies wholesalers in Northern Europe and offer the industry’s best deal: have your goods delivered at night!
9
individualcustomer–nothingmustgowrongbecausethereisno-onetohelpatthistimeofnight!“Oursuccessrateiscloseto100%,butanewlocationcanalwaysprovideachallenge.Ifforsomereasonwehavetoabortadelivery,wesubmitanelectronicreporttoSolarwhocontactsthecustomerbefore7a.m.toinformthemofthedeliveryproblems,”explainsFlemmingJessen.
Kick-starting night distributionDevelopingtheITandscannersystemsforasuccessfulnightdistributionhasnotbeencost-free,butDSVseesitasaninvestmentinthefuture:“Thiscouldkick-startourentireEuropeanroll-outofnightdistribution,notonlyforSolarbutalsoforothercustomers,”saysMichaelDal,whoisenthusiasticaboutcollaboratingwithSolar,notjustbecausethecompanyhasdevelopedintotheDanishorganisation’slargestgroupageloadcustomerinjustoneyear,butalsobecausetheyreallystrikeachordwithus:“Solarisincrediblyproactiveinrelationtotheircustomers,andtheyarefullyfocusedondeviationsandfollow-up.We’regoingintheexactsamedirection.”
Focusing on the environmentEnvironmentisakeyissuefortheHVACandelectrical
supplieswholesaler.Thecompanylaunchedthe“SolarExplorium”in2009,whichisagroundbreakingbuildingprojectattheheadquartersinVejen,Denmark,basedonrenewableenergy.Thebuildingisclassifiedaccordingtothebuildingcode’senergyefficiencyClass1andservesasashowroomforthelatestandmostenergy-efficientproductsandsolutions.“Nightdistributionhelpsusexploitroadsandthetimefactoroptimally–theaccessibilityissimplybetter,andI’minnodoubtthatnightdistributionwillmakeupalargerpercentageoftransportsinfuture.Atthesametime,weexpectthatDSV,inlinewiththerestofoursuppliers,haveadefinedenvironmentalpolicyandthattheirequipmentisuptodate.Environmentalconsiderationisarequirementforourcollaboration,”saysMichaelLøthDencker.
Top quality requiredThebarometershowsgrowth–forSolarandforthewholesaler’spreferredforwarder,DSV:“WehavejustinvitedDSVinGermanytobidonourtransportsthere,andthenextareaoffocuswillbetheNetherlands.Asourpreferredpartner,DSVisalwaysinvitedtosubmitatender,buttheycan’tjustpickandchoose:qualityandpricemustalsobeuptopar,”saysMichaelLøthDencker.
DriverSteenJessenfromDSVinAalborg,Denmark,onhisnightroutewithsuppliesfromSolar.Steenscansallthegoodshimselfonsitetomakesureheisdeliveringtherightgoods.
10
Aerospace DivisionSMAll DIVISION
– hEAVy jOBSOnly three people in the DSV Group can write
“Aerospace Division, Boston” on their business cards. But they are joined by a worldwide web of dedicated agents with special training in handling some of the
biggest and most expensive cargo for a freight forwarder: aircraft engines for the world’s largest airliners.
ManagerJuergenHorakheadsDSV’ssmallestdivision:Aerospace.AtthebackissupervisorOrlinAngelov(left)andagentJesperMeldgaard.
11
Nothingmustgowrongwhenthe15-tonneGP7200leavesPratt&WhitneyinConnecticuttocrosstheAtlanticheadedforToulouseinthesouthofFrance,wheretheA380,theworld’slargestairliner,iswaitingforoneoftheworld’smostpowerfulturbojetengines.Everytimetheengineismovedfromoneplacetoanother,aDSVagentisonlocationtotakethoroughdocumentationphotosoftheengine–justincaseanythingshouldgowrong.Toensurethatnothingactuallydoesgowrong,thesmalldivisionis100%dedicatedtoaircraftenginesandaviationparts.“Airplaneenginesandsparepartsrepresenttremendousvaluesandhandlingthevariousenginetypesrequiresagreatdealofspecialistknowledge.Eachenginecomeswithdetailedhandlingprocedures,andweonlyworkwithselectairlinesandspecialisedtruckingcompaniesthathaveproventheycandeliverwithoutdamagingthegoods,”saysManagerofDSVAir&SeaAerospaceDivisioninBoston,JuergenHorak.
Open 24/7/365EventhoughJuergenHorakmightdreamofexpandingthebusinesstoalsotransportotherbulkyandcostlycargo,thedivisionofjustthreementhatisopen24/7/365isfullyoccupiedwiththeaviationindustry.Thedivisionhandles350aircraftengineseachyear–inadditiontoaviationparts,thrustreversersandenginestands.ThecustomersincludePratt&Whitney,IAEInternational
ABXestablishedtheAerospaceDivisioninBostonin2004whenthecontractfortransportingtheGP7200enginefortheA-380inToulousewasawarded.Thedivisionhandles350aircraftengineseachyear.Inadditiontherearesundryaviationparts,thrustreversers,oversizedcargoandaircraftstands.Pratt&Whitneyopeneditsfirstnon-USofficeinBelgium,andDSV(ABX)istheappointedforwarderfortransportingmilitaryequipmentandpartsbetweentheUSandBelgium.
The division’s clientele:Pratt&Whitney:Almost100ofthemorethan350annualtransportsareaircraftenginesfromtheUScompanyPratt&Whitney.IAE(InternationalAeroEngines)–ajointventurebetweenPratt&Whitney,RollsRoyce,MTUAeroEngines(Germany),AeroEnginesCorporation(Japan)andothers.Lastyear,JuergenHorakoftheAerospaceDivisionobtainedthesolerighttohandleallV2500aircraftenginesfortheAirbusA-320.Thisamountedtomorethan250enginesin2009.IAEisresponsibleforrepairing,maintainingandleasingtheengine.Enginetransports–typicallyformaintenance–forarangeofdifferentairlines.Pratt&WhitneyandIAEareamongthetop10DSVcustomers.Inaddition,aviationpartsaretransportedforMTUAeroEnginesandAOG(AircraftOnGround)partsfromIndiatocustomerslikeHamiltonSundstrand,aswellasRussianheatexchangersfortheB-787Dreamliner.Thetargetfor2010:Additionalcontractsfortransportingaircraftenginesforothermanufacturersandcontractswithairlinesfortransportingenginesformaintenanceandrepairs.
AeroEnginesAG–aswellastheairlineswhenenginesneedtobetransportedforthandbackformaintenanceandrepairs.Customerrelationsarebasedonexperienceandtrust,whichisoneofthereasonsittookJuergenHorakmorethan10yearstodevelopthedivisionwithitsextensivenetworkintheDSVorganisation.JustliketheAerospaceDivisionwhichwasestablishedbyABXLogisticsinthelate1990s,manyofthecorecontactsinthedivision’soverseasnetworkwereoriginallyABXemployeeswithlongstandingexperienceinworkingwithJuergenHorak.BostoncolleaguesOrlinAngelovandJesperMeldgaardjoinedlaterbutarededicatedtotheairlineindustryjustliketheirboss.
Dedicated employees all over the world“Itisjustasimportanttohavespeciallytrainedstafftohandleenginesallovertheworldasitisforustobespecialists,”saysJuergenHorakandmentionsahandfulofdestinationsinEurope,AsiaandOceania,inadditiontoofficesinSouthandNorthAmerica,where2or3selectedDSVemployeeshavereceivedspecialtraininginhandlingthecostlycargo–oftenwithdirectairsideaccess.”Whenyouworkinafieldthat’sasspecialisedastransportingairlineengines,theworldquicklybecomessmaller.Weknowkeystaffinairportsallovertheworld,andthat’sessentialtooursuccess,”saysJuergenHorak.
AEROSpACE DIVISION
AerospaceDivisionhandles350aircraftengineseachyear-inadditiontoaviationparts,thrustreversersandmore.
12
– a LEAN MACHINE with character and karma
Onekeytothesuccessistosendhummelsportsweartoagentsfor
someoftheworld’sgreatsportsidols,freeofcharge.Inreturnforthis
verymodestinvestmenthummelgetslotsofpublicitywhenphotosare
takenofthestarsintheclothing.Buttheverybestthatcouldhappen
iswhenthecelebritiesbuyhummelclothingontheirown–whichthey
sometimesdo...
13
experienceinLean,whichhasagreatimpactintheirsector,”hesays.
BarteringButit’sonethingtoselltransportationandlogisticsandanothertosellLeanconsultancy.ThiswasnotexactlyDSV’slineofbusiness,sotheDanishmanagementinitiallygavethethumbsdownforhelpingtheircustomerswithLean.“ButasI’dbeentryingtosqueezeaddedairandseabusinessoutofhummelforyears,PrebenandIthoughtthatifitcouldincreaseourvolume,weshouldbeabletohelphummelwithLean,”saysSteenKristiansen,whowentontodraftacontractstipulatingaddedseaand
Onegoodturndeservesanother.ThisprincipleischerishedbybothDSVand
hummel,theinternationallyrenownedsportswearmanufacturer.DSVwanted
moretransports,hummelwantedhelpwithLean.Andsotheyswapped.
– a LEAN MACHINE with character and karma
DSVhadheldthecontractforhummel’simportandexportofsportswearfor10years,butonlyfortheroadpartofthetransports,driveninlorriesonthecontinent.hummel’smajorimportsbyairandsea–mainlyfromChina–wenttoothertransportcompanies,andDSVtriedtomaintainadialoguewithhummeltoalsosecurethesetransports.TheeffortswerenotcrownedwithsuccessuntilDSV’sgoodresultswithin-houseLeancameupinadiscussiononeday.“Thentheysaidthismightbesomethingforus,”saysDSVSalesManagerSteenKristiansen,whohasbeeninchargeofthehummelcontractforanumberofyears.SteenproposedameetingbetweenhummelandPrebenHildebrandt,DSV’sLeanDirector,whotooksometimetoexplainallthedetailsofLeaninDSV.
Practical approach“DSVhadthemostpracticalapproachtoLean,whichappealedtous.Theothersweremoretheoreticalintheirways,”sayshummelCFOJensBinek,whoalsocontactedmoreconventionalLeanproviders.ButhelikedtheingredientsinDSV’srecipeforsmootherprocesses:“Wewereactuallynotsurprised.Thelogisticsindustryhasextensive
Continued
14
airturnoveranddescribingaLeanprocedurewithtrainingof8LeanagentsfromhummelatDSV’sLeanAcademy.
Firewall“ALeanprocessgivesthesameinsightasduediligence.Therefore,we’vesplitthingsupsoweknownothingabouttheLeanworkbeingdone,andtheLeanagentsarenotfamiliarwiththetransportissues,”saysSteenKristiansen,andPrebenHildebrandtadds:“IgaininsightintohummelthatImustn’tabuse.It’sasetagreement,”hesays,andexplains:“Wereviewtheentirevaluechainanddiscoverhiddensavingseverywhere:booking,follow-up,theshipping
department’sstructure,etc.Thisreducestheimportanceoftheactualcargopricing.Weestablishclosertieswiththecustomerandincreaseourmutualcommitment,notsothatwecanneverbeseparated,butsothatbothpartieshavesomethingtogain,”hesays.
Experts neededJens Binek, hummel:“Yes,we’reclosertoeachother.DSVlearnsaboutourprocedures,butwhyshouldn’twetrusteachother?Weneedexperts,andDSVhasprovenLeanexperts.We’vealsomadeatransportagreementwhichfullymatchesourpreviouscontract.Wedon’tpaymorethanbefore,andwegetLeanatcost,”hesays.
hummel is a fully Danish-owned, internationally oriented sportswear manufacturer which markets its products through own sales offices in over 40 countries across the globe.
The success was based on extensive sponsorships for top European clubs and national teams, mainly within soccer and team handball.
hummel was acquired by Managing Director Christian Stadil in 1999, who immediately re-launched hummel designs from the 1970s, thus setting the worldwide retro wave rolling.
“Such events strengthen our ties with the customers. Out-of-the-box ideas give us other parameters than just the price. And for the customer it’s a great advantage to streamline the shipping department and realise the many hidden savings beyond the actual cargo pricing.”Peter Fog-PetersenSales Director
PeterFog-Petersen
DSVhashadthecontractforhummel’sairandseatransportsfromChinatoDenmarksinceDecember2009.Inreturn,DSVhashelpedhummelwithLean.
15
BRIDgINg the gap between Denmark and Sweden
30,000 runners have signed up for the anniversary run across the Øresund Bridge which was sold out long ago – and DSV is taking part as a baggage sponsor.
30,000runnershavesignedupforthe2010BridgeRun,whereDSVwillbethebaggagesponsorbyproviding30largelorries.
thestageissetforaveritablenationalDanish-Swedishfestivalwhenthe10thanniversaryoftheBridgeRuniscelebratedon12June.Alreadyat10a.m.,thestartingareawillbeabuzzwithactivity,withbrunchforparticipants,agiantscreen,musicandentertainment.Itwillalsobepossibletoenjoythesightofthe30DSVlorriesassignedtotransporttheparticipants’changeofclothingfromthestartingareainKastrup,Denmark,tothefinishlineinLimhamn,Sweden–21.0975kmacrossthebridge.“Thisuniqueeventwillhelptobringthesetwocountriesclosertogether–andoffersasplendidopportunityforDSVtoconnectwithlotsofpeopleforarelativelymodestsumofmoney,”saysIngeliseWolter,DSV’scoordinatorofthe2010BridgeRun,fromtheMarketingDepartmentofDSVRoadA/S.“Becauseofthe30,000participantsandfourtimesasmanyspectators–nottomentiontelevisioncoverage–we’llbegettinglotsofpublicitycomparedtoordinaryadvertising.”
Wild about lorriesThisisnotthefirsttimethatDSVislininguptotakepartinamajorexerciseevent.DSVwasalsothebaggagesponsorwhen10,000runnersranacrossDenmark’sGreatBeltBridgeonahalfmarathonin2008.DSVwillapplythelessonslearnedfromthiseventinservingasthebaggagesponsorforSparta(theorganiserofthe2010event),whichinreturnisgivingDSVexposureonsponsorstanchions,bannersandnumberbibsandplacingVIPmarqueesatDSV’sdisposalinKastrupandLimhamn.“Theylovedourlorrieswhereweraisethetarpaulinalongtheentirelengthofthevehicletoprovide13metresofservicearealabelled
withregistrationnumberssoparticipantscaneasilyretrievetheirbaggageattheendoftherace.They’reusedtosmallpostalvehicleswithpermanentsidesthatcouldonlybeaccessedfromthetailboard.Thereforeitwillbequiteadifferentsightthisyearwherethebaggagepick-upwillcoveralmosthalfakilometreofvehicleslinedupinarow,”saysIngeliseWolter,whotookalorrymodeltooneoftheintroductorymeetingswithSparta:“Theywerecompletelysoldontheidea!”shesays.
Crossing national bordersBesidespublicityforDSV’sname,Spartahasalsomaderegistrationnumbersavailableforsome200DSVemployeesandahandfulofcustomers—allofwhicharesoldout!Also,DSVwillusethisopportunitytomakeapitchforhealthandteamworkacrossnationalborders.“TheeventprovidesanidealopportunitytoorganisesomeactivitiesthatnotonlyprofileDSVoutwardlybutalsoboostasenseofteamworkandpridewithintheorganisation,”saysTinaHindsbo,CommunicationConsultantforDSVDenmark.“Everyoneknowsthatahalfmarathonisanindividualachievement,butweintendtomakeapitchforateameffortandhopetobeabletogiveourparticipantsjointtrainingandcoachingbeforetherun,whichwillincludegoodadviceonhowtohelpyourcolleaguesifheorshehitsthe‘wall’.WewantittocombineserioustrainingwithstrengtheningtiesbetweentheDanishandSwedishrunners,”sheexplains.
Closer to one another“ThepointistonotregarditasaDanishevent,”saysIngeliseWolter,whocontinues:“ItshouldbeequallyimportanttobothsidesoftheSound,andsomehowbringusclosertogether.Because,infact,we’renotthatfarawayinourdailywork,”shesays.
16
Everyday,40-50lorriesdeliverautomotivepartsfromallovertheUStothe37.000m²ProcessingCenterinWestChester,Ohio–justnorthofCincinnati.Thereareupto6,000differentpartnumbersloggedinthesystembysecondedDSVstaffwhoimmediatelyinformGMSPO’soverseascustomersthattheorderedpartshavearrivedandwhentheycanexpecttoreceivethem.DSVsubsequentlyhandlesallthepaperworkrelatedtotheshipmenttothecountryinquestion–includinginvoicing.Everythingtakesplace
directlyinGMSPO’sownITsystemsthoughthe11DSVemployeesinGM’sServicePartsOperationareemployedbyDSVforallintentsandpurposes–formalandpractical,andnotbythelargestUSautomaker.
Customer’s only contact”We‘reGMSPO’spublicimageandinmanycasesthecustomer’sonlypointofcontactwithGM.That’swhyweplacegreatemphasisonahighlevelofserviceandgenerallystrivetoexhibitthesamecultureasweseeatGM,”saysOperationsManager
KristianKraemer,whohasbeenatthehelmofDSVinWestChestersinceitwasestablishedinSeptember2008.
Public imageGMhasutmostconfidencethatDSVmanagesshipmentsandcustomercontactsinthesamespiritthatprevailsinthecentury-oldautomobilegiant.Butnoneofthe11DSVstaffhavebeentrainedatGMbecauseforthepast10years,thisGMSPOfunctionhasbeenoutsourcedtoABX(acquiredbyDSVinautumn2008).”WeactuallytrainedGMinhandling
11 DSV employees are seconded to General Motors Service Parts Operation where they are responsible for supplying parts to the
international customers of one of the world’s largest automakers.
DSV is gMSpO’s face to the world
the general Motors Spare parts Operation (gMSpO) is located in West Chester, Ohio, and is managed by 11 DSV employees who function as an “International Traffic Centre”. The job comprises order management, documentation, customer service and materials handling of 20,000 weekly orders, including 2,000 VIP orders and management of a catalogue of as many as 6,000 spare parts. Every month an average of one hundred 40-foot containers are dispatched from GMSPO which services all markets outside North America. The biggest customers are in the Middle East, China and Mexico. The function is the only one of its kind in DSV’s US organisation.
17
anumberofthefunctions,asthecarmakerwantedtotakeoverafewtasksinconnectionwithanassessmentandsubsequentrenegotiationofthecontract;primarilywarehousingtasks.Butyoumightsaywe’reGMSPO’spubliccontactbecauseasaserviceorganisation,we’refullyfocusedoncustomerneeds,”saysKristianKraemer.
100% DSVDotheemployeesactuallyfeellikethey’reDSVstafforGMstaff–afterall,theyneverseeaDSVoffice?”WebasicallyfollowDSV’srulesandHRfunctions,butwe’reabitlikeanislandintheorganisationwherewetrytoblendin.Forinstance,wewearthesametypeofsafetyvestsastheGMstaffwhenmovingaboutinthecentre,followallotherGMSafetyRulesandProcedures-specificallyaForkTruck2-FootRule-andfollowGM’sProductionandHolidaySchedule.ButpeoplefeellikeDSV
employeesandaregenerallyproudofthis,”saysKraemerandisbackedupbyThomasChristensen,RegionalManagerinDSVAir&SeaInc.(Cincinnati):“They’re100%DSVpeople,andtheyfollowDSV’srulesandwagesystems.ThegreatdifferencebetweenusandourcolleaguesattheGMwarehouseisthatouremployeesarenotunionised,whereasallGMSPOwarehousestaffareorganisedinUAW,whichisaveryinfluentialunion.Andthenthere’sthedifference,ofcourse,thatweareaserviceproviderwhileGMisamanufacturer,”saysThomasChristensen.
Impressive referenceDSVcontinuouslymakessuggestionsabouthowtoimprovethedailyoperationsatGMSPO.Thisstrengthenstherelationship,andKristianKraemerandThomasChristensenbothstatethatworkingforoneoftheworld’slargest
general Motors (gM) is one of the world’s largest automakers. The company was founded in 1908 and currently manufactures cars and trucks in 34 countries. With global headquarters in Detroit, Michigan, GM employs 209,000 people in every major region of the world and sells and services vehicles in some 140 countries. In 2008, GM sold 8.35 million passenger cars and trucks worldwide under the following brands: Buick, Cadillac, Chevrolet, GMC, GM Daewoo, Holden, Opel, Vauxhall and Wuling. GM’s largest market is the US, followed by China, Brazil, the UK, Canada, Russia and Germany.
KristianKraemer(left)andatotalof11DSV-employeesaresecondedtoGMSPO,wheretheyarethedepartment’sfacetotheworld.“Butweare100%DSV,”hesays.
automakersisanimpressivereferenceforaforeigncompanyintheUS.”Thiscontributesgreatlytoboostingourbrandandopensdoors–notleastwithintheGMGroup,”saysThomasChristensen,wholooksbackwithsatisfactionbecauseAir&Seaended2009bylandingyetanothermajorcontractwithGM:DSVisresponsibleforthecompletesupplyofGMPartsfromEuropetoGMplantsintheUS,Canada,MexicoandSouthKorea.Inadditiontothenormaltransportationandforwardingservices(Air,Sea,Express),thecontroltowerinGermanyperformscompleteordermanagementforGMplantsallovertheworld.ThisincludesthemonitoringofeveryorderplacedbyGMandthedeliverystatusofeachshipment.AllshipmentsareupdatedlivedirectlyintheGMEDI-SystemandintheDSVsoftwareapplicationD-Chain-PROtogiveGMcompletecontrolandoverviewoftheirtransportsandorderstatus.
18
thetransporttimebyshipfromDenmarktoDubai,UAE,isthreeweeks.Inreturn,thebillforshippingmatérielandfoodforthesome670DanishtroopsintheHelmandProvince’sCampBastionisalsoonlyabouthalfofwhatitusedtobe,whenmostsupplieswereprimarilyairlifteddirectlyfromthemilitaryairportinKarup,Denmark.“Aircraftfuelcostsincreasedby45%lastyear.Wehadnochoicebuttoreorganisethetransportsbecauseotherwisewecouldn’tsticktoourbudgets,”saysLarsK.Jensen,GeneralManagerforDSVProjects.JensenaccompaniedmembersofDenmark’sArmyOperationalCommandtoDubaitoinspectthearea’sinfrastructureandtakeacloserlookatDSV’s60-personlocaloffice,includingDSVProjects,tohearaboutthepossibilitiesinwhateventuallybecameDSVDubaiHub,withweeklyflightstosomeoftheworld’shotspots.
Regular rotation every six monthsTheDanishmilitaryhascontinuous,comprehensivetransportstoandfromCampBastion.Arotationiscarriedouteverysixmonthswhichinvolvesthetransportofpersonnelandmatérieltoandfromtheregimentsfromwhichtheyoriginate.Thisincludesthetransportoftanks,armouredvehiclesandotherequipment.ItalsoincludesdailycommoditieswhichtheDanishmilitarynowbuysregionally,aspartofefficiencyandcost-cuttingmeasures,viaSevenSeasinDubai,afterwhichDSVtakescareoftransportingthegoodsbyairtoCampBastion.“WesavelotsofmoneybybuyingregionallyinsteadofhavingconsumeritemsanddailycommoditiesflowninallthewayfromDenmark.Tousit’svitaltokeepsecurityandflexibilityatthesamehighlevelasbefore,”saysMajorJanHeinePedersen,leaderoftheDanishDefence’sRoadTransportCentre(FLC)undertheArmyOperationalCommand.Pedersenpointsoutthattheoverlandhighwayroutethrough
The Danish Army is saving millions by forwarding supplies and matériel for
Danish troops in Afghanistan via DSV’s new traffic centre, DSV Dubai Hub.
Military airlift to Afghanistan
– via DSV in Dubai
Danish troops have been stationed in Afghanistan since 2002. At first, Denmark took part by providing special forces for the US-led war against the Taliban and al-Qaeda. Later, Denmark was a member of the UN’s international security force. From 2003, Danish troops have been part of ISAF, a NATO-led coalition of soldiers from 42 countries, including 26 NATO countries. Denmark has about 670 troops in Afghanistan.
19
PakistanisanAchilles’heelwhenitcomestoavoidingattacksfromthecurrentenemy:“Wemustn’tunderestimatetheTaliban,forinstance:they’reexcellentatanticipatingournextmove,andwecan’triskhavingsensitivebattle-winningmatérielfallintothewronghands,”hesays.
Four different supply routesForthisreasontheDanishDefencehasinrecentyearsbeensatisfiedwiththesecurityentailedbyflyingpersonnelandmatérieldirectlyfromKarup,Denmark,tothecampsituatedintheflat,uninhabitedareaoftheHelmandProvince.ThisrouteisstilloneofthefourpossiblesupplyroutesforDanishtroops,whichcanalsobesuppliedbyshipviaPakistanortrainfromthenorth,butthenewoptionmakesitpossibletocut50%ofthecostscomparedtoaircargo,whilemaintainingthesamehighlevelofsecurity.“TheDubaiHubcouldalsobeofinterestforsupplyingnavalandair-forcemissionsinthefuture.Geographically,Dubaiisrightattheheartoftheworld’shotspots,”saysMajorJanHeinePedersen.
Ministerial negotiations Ittakestimetodevelopnewsupplyroutesfortheworld’shotspots.EspeciallyiftheroutepassesthroughcountrieswhicharenotmembersofNATOordonotconsiderthemselvestobepartofawesternalliance.ThatisalsowhyallnegotiationsconcerningtransportsinandoutoftheUnitedArabEmiratestakeplaceataministeriallevelbetweenthecountries–foreachshipment.“TherearemajorchallengesrelatedtotransportingmilitaryequipmentthroughtheEmirates,andthisinvolvesboththeMinistryofForeignAffairsandtheConsulate,”saysLarsK.Jensen,whoissecondedbyMajorJanHeinePedersen:“Ourtransportsupplierhastobeappropriatelyresilient.AbusinesspartnerfortheDanishDefence-inthiscasethearmy-mustineveryrespectbepreparedandwilling
towork24/7andshouldknowthevalueofduecare.Atransportpermitmaynotalwaysbeavailablewhenyouneeditinyourordinaryworkscheduling;whichmeansyouhavetobeflexibleandproactiveintheactualplanningprocess.”
Airlift to AfghanistanAspartofthecurrentrotation,DSVjustestablishedanairlifttoAfghanistanwhere35cargoaircraftwillbetransportingthingslike10ofthenewCevenity90(Swedish-madeinfantrytanks,weighingalmost30tonnes)toCampBastion.Theoperationispartoftherecurringhalf-yearrotationscheme.AfterbeingshippedfromDenmarktoFujairah,thecargowillbeescortedonitstransportalongthesix-kilometreroadtotheairport,wherethetanks–oncethepermitsareavailable–willbedrivenuprampsdirectlyonboardthespaciousIlyushin76cargoplaneswhichwillsubsequentlyflythemdirectlytotheirfinaldestination:CampBastion.
Our man in Kabul“OurmilitarytransportsforanumberofcountrieswithtroopsstationedinAfghanistanputusintouchwithawidevarietyofcompanies,sellingthingslikepersonnelcontainers,sanitaryinstallationsandprotectionequipment.Forthisreasonwe’vesecondedHenningDalHansentoKabultoattendtotheinterestofourcustomersandDSVProjectsandtocultivatetheAfghanmarket.Weanticipatethattheneedfortransportsforrebuildingthecountrywillskyrocket,”saysLarsK.Jensen.LiketheDubaiHub,theBalticHubcorridor(railwaytransportthroughtheBalticStatesviaRussia/Kazakhstan/UzbekistantothenorthernborderofAfghanistan)isbeingreinforced.Energeticeffortsarebeingmade–togetherwiththeprojectofficesintheBalticStates–toestablishregularflatbedtrainswhichreducethetransittimeto11or12days,andthefirstcontractsforthisnewlyestablishedprojecthavealreadybeenconcluded.
MALE
DOHAMANAMA
THIMPHU
KUWAIT
DACCA
KATHMANDU
KABUL
TASHKENT
DUSHANBEASHGABAT
BISHKEK
ASTANA
RANGOON
COLOMBO
NEW DELHI
ISLAMABAD
TEHRAN
BAGHDADDAMASCUSBEIRUT
AMMAN
RIYADHABU DHABI
MUSCAT
SANAA
MOSCOW
VILNIUS
RIGA
TALLINN
MINSK
KIEV
ATHENS
WARSAW
PRAGUE
BRATISLAVABUDAPEST
LJUBLJANA ZAGREB
SARAJEVO
TIRANASKOPJE
SOFIA
BUCHARESTBELGRADE
VIENNACHISINAU (KISHINEV)
HELSINKI
ANKARA
PARIS
VALLETTA
BERNE
MADRID
LISBON
BRUSSELS
AMSTERDAMLONDON
DUBLINBERLIN
COPENHAGEN
OSLO
REYKJAVIK
STOCKHOLM
ROMEBAKU
TBILISIYEREVAN
NICOSIA
ABUJA
ALGIERS TUNIS
TRIPOLI
CAIRO
KHARTOUM
ADDIS ABABA
KAMPALANAIROBI
LOME
YAOUNDE
N'DJAMENA
NIAMEY
BANGUI
LIBREVILLE
MALABO
BANJULPRAIA
BISSAU
FREETOWN
MONROVIA YAMOUSSOUKRO
PORTO-NOVO
SÃO TOMÉ
DJIBOUTI
ASMARA
MOGADISHU
RABAT
NOUAKCHOTT
DAKAR
CONAKRY
ACCRAABIDJAN
BAMAKO OUGADOUGOU
JERUSALEM2
Shiraz
Istanbul
Izmir
Barcelona
Seville
Porto Naples
Arkhangel'sk
Almaty (Alma-Ata)
MashhadQom
Tabriz
KrasnoyarskTomsk
Novosibirsk
Barnaul
OmskChelyabinsk
Yekaterinburg
Perm'
Kazan'
Samara Orenburg
Ufa
Nizhniy Novgorod
Saratov
Volgograd
Astrakhan'
Ryazan'
Penza
Rostov-na-Donu
Voronezh
Tula
Yaroslavl'
St Petersburg
Madras(Chennai)Bangalore
Bombay(Mumbai)
Hyderabad
Delhi
LahoreFaisalabad
Karachi Hyderabad
Isfahan
Jeddah
Medina
Mecca
Calcutta
Edinburg
Belfast
Cardiff
Munich
Milan
HamburgLiverpool
Glasgow
Manchester
Newcastle
Lyon
Marseille
Bordeaux
Lille
Turin
Alexandria
Oran
Fes
Marrakech
Lagos
Casablanca
Constantine
Kandahar
Heràt
Mazar-eSharif
Nukus
Urgench
Samarkand
Namangan Andizan
KhujandChardzhev
Mary
Turkmenbashi
Osh
Karaganda
Chimkent
Kyzyl-Orda
Dzhezkazgan
Aktyubinsk
Uralsk
Atyrau
Petropavlosk
KokshetauKustanay
Yining
SemipalatinskUst-Kamenogorsk
Mandalay
Sittwe
Pathein
Guwahati
Shihezi
Kashi
Yumen
Banda Aceh
Taldykorgan
Cochin Madurai
Trivandrum
Pondicherry
Sholapur
Panaji
Nagpur
Vishakhapatnam
BhubaneshwarDurg
Bhopal
PorbandarIndore
AhmadabadVadodaraRajkot
Surat
Gandhinagar
Jaffna
Galle
PatnaVaranasi
Kanpur
Chittagong
LucknowJaipur
Chandigarh
Srinagar
Jodhpur
MultanQuetta
Peshawar
Zahedan
Kerman
Bandar-e´Abbas
Gorgan
Abadan
Ahvaz
Kermanshah
Basra
KirkukAl MawsilAleppo
Ad Dammam
Harad
Buraydah
Abha
Dubai
Salalah
Aden
BerberaDireDawa
Dudinka
NovyyPort
Noril'sk
Igarka
Kyzyl
Abakan
Kemerovo
Gorno-Altaysk
Kurgan
Tyumen'
Khanty-Mansiysk
Salekhard
Vorkuta
Krasino
Kudymkar
IzhevskCheboksary
Syktyvkar
Nar'yan Mar
Yoshkar-Ola
Vyatka
Simbirsk
Tol'yatti
Tambov
Saransk
GroznyyNal'c
hik
Vladikavkaz
Elista
CherkesskStavropol'
MaykopKrasnodar
LipetskKursk
Belgorod
Orel
Smolensk
Bryansk
Kaluga
Vladimir
KostromaIvanovoTver
Novgorod
Pskov
Petrozavosk
Vologda
Murmansk
Kaliningrad
Kharkiv
Dnipropetrovs'kDonets'k
Homyel'
Gdansk
KrakowLviv
Odesa
Makhachkala
Akureyri
Sevastopol
Tamanrasset
AdrarTindouf
Annaba
Tlemcen
Meknès
Agadir
LaayouneLas Palmas
Fdérik
Kiffa
Kayes
Kankan
Bouaké
TimbuktuGao
Mopti
Bobo-Dioulasso
Ségou
Labé
Kumasi
Port HarcourtSekondi-Takoradi
AtarNouadhibou
Saint-Louis
BécharGhardaïa Touggourt
GabesSfax
BenghaziTobruk
Beida
Sabha
Aswân
Sîwa
LuxorQena
Omdurman
Wadi Halfa
Atbara
Kassala
Port Sudan
El Obeid
Malakal
Juba
Wau
Nyala
El Fasher
Hargeysa
KismaayoMbandakaKisangani
Bambari
Port Gentil
Douala
Ibadan
Cotonou
Kano
Kaduna
Maiduguri
Agadez
Zinder
Faya
Moundou
MarouaGaroua Sahr
AbéchéMaradi
Suez
Port Said
Tel Aviv-Jaffa
El Minya
Tangier
ChlefPonta Delgada
Konya
Antalya AdanaMersin
Bursa
Kayseri
Sinop
Gaziantep
Turku
Tampere
Vaasa
Pori
Oulu
Vadsø
Vardø
Leipzig
Frankfurt
DusseldorfRotterdamAntwerp
Florence
Palermo Messina
Salonica
Venice
Bari
Geneva
Bergen
Wick
AberdeenPerth
Bristol
Southampton
Le Havre
RennesBrest
Nantes
ToulouseBilbao
ValladolidVigo
CoimbraZaragoza
Valencia
Málaga
Córdoba
MontpellierHendaye Nice
StrasbourgStuttgart
Cork
Plymouth
Stavanger
Kalmar
Drammen
KristiansandGöteborg
Malmö
Trondheim
Tromsø
Hammerfest
Luleå
Umeå
Sundsvall
Norrköping
Kiruna
Ålesund
Funchal
Tasiilaq
Ittoqqortoormiit
Urumqi
Lhasa
Dharmshala4
RUSSIAN FED.
AUSTRIA
NETHERLANDS
F R A N C E
GERMANY
DENMARK
ITALY
MALTA
GREECE
S P A I N
MONACO
ANDORRAVATICAN
CITY
SANMARINO
LIECHT.
BEL.LUXEMBOURG
SWITZ.
SW
ED
EN
TURKEY
ARMENIA
CYPRUS
GEORGIAAZERBAIJAN
FINLAND
ICELAND
NO
RW
AY
UNITED
KINGDOMIRELAND
PORTUGAL
ISRAEL
N I G E R I A
A L G E R I A
BURKINA FASO
L I B Y AEGYPT
S U D A N
ETHIOPIA
KENYAD. R. OF CONGO
CENTRALAFRICAN REPUBLIC
UGANDACONGO
CAMEROON
CH
AD
GABON
N I G E R
EQUAT.GUINEA
GAMBIA
GUINEA-BISSAU
SIERRA LEONE
LIBERIA
CÔTED'IVOIRE GHA
NA
SÃO TOMÉ AND PRINCIPE
DJIBOUTI
TUNISIA
ERITREA
S OM
AL
IA
MOROCCO
MAURITANIACAPE VERDE
SENEGAL M A L
I
BENI
NTO
GO
HUNGARYMOLDOVA
CZECH REPUBLICSLOVAKIA
POLAND
ROMANIASLOVENIA
ALBANIAF.Y.R.O.M1
BOSNIA & H.
BULGARIA
AFGHANISTAN
PAKISTAN
I R A N
SAUDI ARABIA
IRAQSYRIA
JORDAN
KYRGYZSTAN
TAJIKISTAN
TURKMENISTAN
UZBEKISTAN
K A Z A K H S T A N
MYANMAR(BURMA)
SRI LANKA
MALDIVES
CHINA
MONGOLIA
BHUTAN
N E P A L
BANGLADESH
KUWAIT
LEBANON
I N D I A
QATAR
U.A.E
3
Y E M E N O M
AN
ESTONIA
LATVIA
LITHUANIA
BELARUS
UKRAINE
BAHRAIN
YUGOSLAVIA
CROATIA
R U S S I A N F E D E R A T I O N
GUINEA
G R E E N L A N D(Kalaallit Nunaat)
KOSOVOMONTENEGRO
K U R D I S T A N
SCOTLAND
ENGLAND
WALES
GIBRALTARCEUTA
MELILLA
ULSTER
WESTERNSAHARA
KASHMIR
T I B E TWEST BANK
S I N K I A N G
NORWAY
NORWAY
DENMARK
U.K
U.KSPAIN
SPAIN
PORTUGAL
SPAIN
YEMEN
INDIA
INDIA
INDIA
BRAZIL
PORT.
DENMARK
1-F.Y.R.O.M, the Former Yugoslav Republic of Macedonia 2-The Israel Parlement (KNESSET) decided JERUSALEM to be the capital.
As negociations regarding the status of this city haven't come to something yet,most of the embassies are based at TEL-AVIV-JAFFA.
3-U.A.E, United Arab Emirates 4-Dharmsala is the seat of the tibetan government in exil.
Whenreadyforcombat,theIKKCV90tankweighsabout35tonneswithathree-mancrewandaninfantryunitofsix.
20
Name: Svenja ZanderAge: 24 years position: Trainee at DSV Houston, Texas, for 18 months. Works for Ocean Imports. Before starting to work for DSV, she became a qualified shipping agent via two other transport companies. Leisure interests: Parachuting, kickboxing, country and western music and dancing. Travels around the US together with other seconded DSV co-workers from Europe. Her next destination is a trip to Las Vegas with DSV colleagues. Previous employment: DSV Bremen, Germany, where she is seconded from the Ocean Imports department.
21
OneofthemostspectacularparachutejumpsoccurredwhenJosephKittinger,aUSAirForcepilotandofficer,parachutedfromaheightof31.3kilometreson16August1960.Wearingaspeciallydesignedpressuresuit,hewastransportedupthroughtheatmosphereintheopengondolaoftheballoonExcelsiorIII,taking1hourand31minutestoreachtheballoon’smaximumaltitude.Here,wherethetemperaturewasminus70°Celsius,hewaited12minutesbeforejumpingoutintospace.Aftera13-secondfreefall,hisdroguechutewasreleased.Itsdiameterwas1.8metresanditstabilisedhisfalltokeephimfromenteringintoanuncontrollablespin.Afteranother4minutesand36secondsoffallingatspeedsofupto988kilometresanhour,hismainchuteopenedataheightof5.3kilometres,bringinghimsafelydowntoearth.JosephKittingerstillholdstherecordforthehighestparachutejumpandthelongestfreefallanyonehaseverexperienced.
Bonus info!
SvenjaZanderwouldhavepreferredtoreturntothedropzoneonthebackseatofthetwin-engineTwinOtterwhichwasnowintheprocessofelevatingherandhernewAmericanfriendsintothetroposphereaboveHouston.Herheartwaspoundingandcoldsweatwastricklingoutfromunderneathherprotectivesuitandhelmet–andnotleastundertheparachuteattachedtothebackofthis24-year-oldwoman.Buttherewasnoturningback.Theturbopropplane’sdooropenedandeverythinginherwasresistingthiscrazyactofjumpingoutofaperfectlyoperatingaircraftfourkilometresintheair.Onebyonehersmilingfriendsjumpedoutthedoor,andwhenitwasSvenja’sturn,shecastherfatetothewindandexperiencedtherushofalifetime.“Itwasfantastic.AfterIlanded,allIcouldthinkaboutwasgoingbackupandtryingitagain!”saysSvenjaZanderwhohasnowcompletedmorethanfortyjumpssincethefirstbackinMay2009.
Enjoying the momentTodaySvenjaisstillhighfromskydiving–shejumpstolivelifetoitsfullest.Her
nervousnesshasbeenreplacedbyenjoyingthestatesheisinassherushesthroughtheairina200km/hfreefall.Theexperienceissointensethatanythingbutenjoyingthemomentisimpossible.Andwhenshemakesloopsandskydiveswithagroupoffriendsfromadropzone,sheishappy:“We’relikeonebigfamily.Likeafootballteamwhereeveryoneistheretohelponeanotherandcheckoneanother’sequipment.Ilovegoingtothedropzonetomeetmyfriendsandplanournextjump,”shesays.
Shaking it offSvenjaisnotafraidofhavinganaccident.Theworstinjurysheknowsofwaswhenoneofherfriendsbrokealegafteranunfortunatelanding.The“only”incidentSvenjahasexperiencedwaswhenhermainchutefailedtoopenproperly.Theproblemwasresolvedat3,000feetandthechuteopened,butSvenjalandedhard,withoutgettinginjuredthough.“Iwasquitenervous,soIhurriedbacktotheplaneandtookanextrajumptoshakeoffthebadexperience,”saystheindomitableDSVtraineefromHouston.
jump for your life!
22
ThemanagementofDSVAir&SeainMexicoonthestairsoutsidetheheadofficeinMexicoCity.
Lefttoright:TorgeKoehnke,ManagingDirector,andMayteValenciaandSørenJørgensen–MayteandSøren
aremanagersofFinanceandOperationsrespectively.
“VIVA MEXICO”– THE LAND OF CONTRASTS
23
TorgeKoehnkewritesfromMexicoCity.
MEXICO CITY
Tampico
Acapulco
Guadalajara
Culiacán Monterrey
Ciudad Juárez
MEXICO
MEXICO CITY
Tampico
Acapulco
Guadalajara
Culiacán Monterrey
Ciudad Juárez
MEXICO
MostpeopleassociateMexicowithtequila,margaritasandspicyfood–andofcoursetheholidayresortofCancun.
Thecountryisfilledwithcontrasts.Therearefourdifferentclimatezonesandinsomeareasthetemperaturescanfalltobelowfreezingatnightinthewinter,whereasitiswarmallyearroundinholidayareaslikeCancunorAcapulco.Mexicohasalottooffer,andbesidesavariedcountrysideanduniqueculture(fromAztecstoMayans),Mexicansarerenownedfortheirhospitality.Bycontrast,thecrimerateisveryhighandthemediaoftenreportviolentconfrontationsinvolvinginfluentialdrugcartels,thepoliceandthemilitaryinCiudadJuarezandTijuana.DSV’sheadquartersarelocatedinMexicoCity,whosepopulationof20millionmakesittheeleventhlargestcapitalintheworld.WorkinginMexicoCityisnotalwayseasy.Besidesstrugglingwithchaotictrafficdayinanddayout,youhavetodoyourbesttoworkinanenvironmentdominatedbyredtapeandcorruption.Manycolleagueshavealreadylearnedthatcustomsproceduresareverydemandingandtimeconsuming.Assoonasgoodsarrive,allitemshavetobemanuallycountedandinspectedbeforebeingclearedthroughcustoms.Thiscantakeseveraldaysatthemoment.Ontheotherhand,Mexicoisahugeimportmarketwithgiganticpotential.MexicoisaclassicFOBmarketandgenerallyimportsmorethanitexports.ChinaandtheEUareMexico’sbiggestmarketsaftertheUS.Mexico’sstablegrowthmakesitoneofthebiggestgrowthmarketsinLatinAmerica.IhaveworkedformorethanfouryearsinMexico,butbeforeImovedherein2006,IworkedforfouryearsinSaoPaulo,Brazil,inprojectforwardingfrom2002to2004.
Ioriginallystartedoutintheshippingsector,beforeeventuallygettinginvolvedwithforwardingviaatwo-yearstudyprogramme.Ihaveneverregrettedthisstep,asfewjobsoffersomanyopportunitiesfortravellingabroadandgainingexperience.ManypeopleareprobablywonderinghowDSVisorganisedhereinMexico.Ourcustomersarefoundineverysector,butprimarilyintheautomobileindustry.Wealsohavemanycustomersinthetextileandfashionsectorandinthemachineryindustry.OurcustomersincludeGeneralMotors,whomweprimarilyservicewithaircargoinMonterreyandMexicoCity.WealsogathergoodstransportsforEuropeforAutotek(theMagnaGroup)inweeklycontainershipments.Ferragomoisoneofourimportantcustomersinthetextileindustry.Yet,wealsoworktogetherwithcompanieslikeAutoliv,Danfoss,DaniscoandPemex(Mexico’snationaloilgroup).Inadditiontoseaandaircargowealsooffercustomsclearanceandroadtransport.Wehaveayoungteamofabout45employeesinMexicoCityandinGuadalajara,Monterrey,PueblaandQueretaro.ManypeopleprobablyknowMayteValencia(FinanceManager)andSørenJørgensen(OperationsManager)fromourteam.
Ourprimarygoalfor2010istoensurethecontinuedbuild-upofourorganisationandtoincreaseourearningswithinallareas.WehaveanexcellentteamandnaturallyhopeforthesupportofouroverseasDSVcolleagues.
“Saludos”fromMexicoandourbestwishesforasuccessfulyeartoallourcolleaguesinDSV.
TorgeKoehnke
24
Publisher:DSV A/S.Editor:[email protected],tel.:+4524606369Distributionenquiries:Staff:GlobalMarketing,[email protected]:HelleK.Hansen,[email protected]:PeterHalskov,Fotovision,MadsWedderkopp,MortenTonsberg.Layout:JacobThesander.Translation:adAstraTranslators.Printedby:FormulaA/S
News companieslikeAmericanAirlines,SouthwestAirlines,ContinentalAirlines,NASA,DellComputers,ValeroEnergy,SamsungandSolectron.OlequalifiedasafreightforwarderinDanTransportin1987andfirstcametoAtlantain1989fromBillundinDenmark.HewasappointedAssistantBranchManagerin1993,openedtheofficeinDallas-FtWorthin1995andbecameRegionalManagerin1997.Oleandhiswife,Crystal,havetwochildren:Ava(8)andWesley(5).
Difficulty donating. DSVinOsnabrück,Germany,wassuddenlyleftwith1,900duvetsand1,500pillowswhichthecustomerwasnotcontractuallyobligedtoreceiveastheywerenotdeliveredontimeduetonationalstrikesandblockadesinFrance.Anattempttoselltheduvetsatmarketpricefailed,astheduvetsweremadetoorder.DetlevOtto,ManagerattheOsnabrückDSVoffice,thendecidedtodonatetheduvetstocharity,butthiswaseasiersaidthandone.Ittookthreeyears’ofpersistenteffortbeforethiswinter,thebedclothes–valuedatEUR50,000–couldfinallybringjoyandcomforttoorphanages,nursinghomes,hospitalsandinstitutionsforthedestituteinRussia,MoldovaandUkraine.“Icouldn’tbearthethoughtofdestroyingtheduvetswhentherearepeoplefreezingoutthere,”saysDetlevOtto,whoispleasedthatthebedclothesfoundgooduseinEasternEuropewiththehelpfromChristlicheDiakonischeHilfswerk,Stephanus,ratherthanbeingstoredunusedinOsnabrück’sSolutionWarehouseinLohne.
Apologies to UK Claims! ItappearsthatMOVESmissedtheDSVUKClaimsTeaminlastedition’smentionoftheeventwheremorethan1,000competitorsbattledatseaonhome-maderaftsoffthebeachinHarwich.UKClaimswastheonlyDSVteamtowinaprize:acrateofbeer–forbeingthelastteamashore.“Notonlythat,weweretheonlyoneswhodidn’tcheat!”saysAnthonyWildeofUKClaims.
Green and good. DSVSolutions’keyaccountsintheNetherlandsgotaSolioforChristmas.It’sasolarenergychargerforeco-friendlychargingofmobilephones,poweringiPods,etc.ForeachSoliopresentedbyDSVsolutionstoitscustomers,thecompanybehindthechargerdonatesasimilarsolarenergychargerwithanLEDlamptofamiliesindevelopingcountrieslivingonlessthanoneUSdollaraday.
Dutch help for KiKa. TheemployeesatDSV’sDutchlocationshaveteamedupwiththeGeneralWorksCouncilinafundraisingcampaignforKiKa,theDutchcharityforchildren’scancerresearch.KiKa,whichsupportstheNetherland’ssevenchildren’scancercentres,receivedachequeforEUR6,000fromDSVatthebeginningoftheyear.
EUR 33,600 to the Children’s Cancer Foundation. Thisyear’sChristmasgiftfromDSVinDenmarkwasagaingiventotheDanishChildren’sCancerFoundation(Børnecancerfonden),whichhelpschildrenwithcancerinDenmark.ThedonationfromtheDanishcompanywillgotowardsprovidingmoreinformationaboutchildren’scancer;intensifyingresearchintotreatmentmethods;andimprovingtheconditionsforchildrenandtheirfamiliesaffectedbycancer.AtDSV,CEOJensBjørnAndersenpresentedtheamounttothepatronessofthefoundation,actressGhitaNørby,andHenrikHertz,MD,ConsultantDoctorandchairmanoftheChildren’sCancerFoundation,andpledgedhisunreservedsupportfortheFoundation:“IhavetheutmostrespectfortheworkoftheChildren’sCancerFoundation,”hesaid.
Sweden supports children with cancer. Asinpreviousyears,DSVinSwedenhasonceagainsupportedSweden’sChildren’sCancerFoundation,basedonaninitiativebytheemployeesintheSwedishoffices,whoraisemoneyforchildrenwithcancerinSweden.InChristmas2009,thisamountedtoEUR2,315.
Ole S. Iversen – 25 years with DSV. OleS.Iversen,RegionalManagerintheUSgulfregion,hasenoughonhisplate.TheregionsupportssevenstatesandfourDSVoffices:Dallas,Houston,AustinandDenverwithatotalof50employees.OleS.Iversen,46,worksoutoftheofficeinDallas–FtWorth,situatedinthe
enormousstateofTexas(actuallyabouttwicethesizeofGermany).Thisishometotheexecutiveofficesof
PatronessGhitaNørby,theDanishChildren’sCancerFoundation.