We would like to welcome you to your new home and thank you for choosing Daniel Ravenel Real Estate Company. The attached documents should assist you with any questions you may have during your residency. We want to make you association with our firm a pleasant experience and hope you look to us for all your rentals and real estate needs.  Our office is located at: 530 Savannah Hwy  Unit A Charleston, SC 29407   Please take a moment and look through this packet. It will give you basic, resourceful information you will need while settling into your new home. After looking over the information if you have any questions, feel free to contact our office at 843-723-2763 or via email at rentals@danielravenel.com.  Our management company strives to provide excellent service for our owners and tenants. We are dedicated professionals that want to make your stay enjoyable and carefree.  Thank you,   Daniel Ravenel Property Management 

MOVE-IN INFORMATION   

OFFICE HOURS  MONDAY - FRIDAY 9 AM - 5 PM   CONTACT INFORMATION:   Main Office (843) 723-2763  rentals@danielravenel.com  Steven Milonas - Property Manager (843) 779-5731  steven@danielravenel.com  Jasmine Moore - Property Manager (931) 683-9766  jasmine@danielravenel.com  Lawton Grimball - Property Manager (843) 419-8988  lawton@danielravenel.com  Ben Graven - Property Manager (843) 252-0288  ben@danielravenel.com  Amy Carroll - Office Coordinator/Bookkeeper (843) 230-6631  acarroll@danielravenel.com   UTILITIES  Please contact the utility companies necessary for your home at least two weeks before  you move in to ensure that your gas, electric, water and internet are scheduled and  working by your move in date.   Contact information for local utilities:   Dominion Energy  800-251-7234  www.dominionenergy.com   Charleston Water  843-727-6800  www.charlestonwater.com   Comcast (Xfinity)  800-934-6489  www.xfinity.com   AT&T   800-288-2020  www.att.com   WOW  866-376-7003  www.wowway.com   

James Island PSD  843-795-9060  www.jipsd.com   Mount Pleasant Water Works  843-884-9626  www.mountpleasantwaterworks.com   City of Folly Beach  843-588-2447  www.cityoffollybeach.com   PARKING PERMITS  

● Most Charleston neighborhoods have zoned parking with corresponding  permits. Without the proper permit you may receive a parking ticket.  

● You can purchase parking permits in person at 180 Lockwood Drive.  ● Please refer to the Residential Parking Permit Information for requirements.  ● Additional information can be found in Residential Parking Decals .  

 MOVING IN INSPECTION  

● A personalized Move in inspection will be scheduled with a property manager;  you will receive your keys at that time.   

● Move Ins takes place Monday - Friday 9 am to 5 pm during business hours.  ● You may request a copy of your inspection report by emailing  

rentals@danielravenel.com .    RENTERS INSURANCE  

● Daniel Ravenel Real Estate does not cover your personal property.  ● You are required by your lease to purchase renter’s insurance  ● We do offer a renters insurance policy through our software company for more  

information go to Roost Renters Insurance .   PETS  

● Pets are NOT allowed without written approval from your landlord.  ● If you are found to have an unauthorized pet at your property you will be subject  

to a minimum fine of $500.          

RENT PAYMENT POLICIES  DUE DATE AND LATE FEES: 

● All rent payments are due on the 1st of the month ● You will have five days from the due date to pay your rent. Late fees will be 

assessed after the 5th at a rate of 10% of the total monthly rent charge ● Payments made after the 10th are subject to an additional $50. 

 HOW TO PAY YOUR RENT 

1. Please access the Tenant Portal on our website to securely pay your rent online.  

● You will be credited the payment the day you submit it, unless the payment has been returned for insufficient funds. 

● If paying by credit/debit card there is a 3% convenience fee. ● If paying by check there is no additional fees. 

 2. Rent may also be paid by check or money order and sent to: 

Daniel Ravenel Property Management 530 Savannah Hwy Unit A Charleston, SC 29407 

 3. We do not accept Cash and we can not take a credit card over the phone. 

 SECURITY DEPOSIT Deposits are due upon signing your lease. In order for you to solidify the lease you will need to pay this in full. After your move out inspection your deposit will be refunded, you will need to provide a forwarding address. The unit must be professionally cleaned and left in undamaged condition. Deposits will be refunded within 30 days of the lease end date. Please refer to our Move Out Procedure.  MAINTENANCE REQUESTS 

● Maintenance requests should be placed through your Tenant Portal via our website. 

● If there is an emergency call the main office number at 843-723-2763 please keep in mind that are FEW EMERGENCIES 

○ An emergency is a life threatening situation, or one that involves uncontrollable water, natural gas, or electrical sparking, fire, or complete loss of basic utility services. 

Please see our Maintenance Rules and Regulations for additional information.    

LOCKOUTS ● If you are locked out of your home, we will do our best to get you back in during 

business hours only. ● If you are locked out during the weekend or at nighttime, it will be your 

responsibility to contact a locksmith. ● Any costs incurred because of the lockout shall be your responsibility. 

                              

  

  

RENTAL RULES AND REGULATIONS  

NO SMOKING: Smoking is not allowed in the premises at any time. This rule applies to any guests or visitors.  FIRES: You are not allowed to use the fireplace in any property.   KEYS: The keys to your home are your responsibility. Failure to return all keys at the end of your tenancy will result in additional fees to re-key the property.  PARKING: It is your responsibility to be aware of all parking restrictions for your house or unit. Daniel Ravenel Real Estate assumes no responsibility for your car due to restriction violations known or unknown to you. Do not call the office to report that your car has been towed. For more information on residential parking downtown go to Residential Parking Decals.  SUB-LEASING: Tenant shall not assign or sublet Premises without Landlord’s prior written consent.  COMPLAINTS: Should tenants cause any complaints due to excessive noise, under-age drinking, sanitation and health hazards caused by improper use of garbage cans and recycling bins, or parking infractions, a $100 fine will be charged for each complaint and infraction in addition to any charged that could be incurred by the City of Charleston. If more than two complaints are received during the term of the lease, the landlord reserves the right to evict the tenant with a 30 day notice.  LIGHT BULBS: All light bulbs are in working order at the time of move in. You are required to furnish replacements thereafter and all bulbs should be working and in place at the end of the lease term.  A/C FILTERS: All filters have been replaced prior to your move in. You are required to furnish replacements after that. A/C filters need to be replaced every 30 days. Failure to do so may cause damage and you will be responsible for cleaning and the service of the unit should the filters be dirty.  PEST CONTROL: Normal insect control for roaches, ants, spiders, fleas, small mice, etc. You can purchase insecticides or contact a pest control company for routine spraying. IF you see rats or bats, call our office.  MUSIC/TELEVISION VOLUME: You must keep your volume low. Excessive noise, loud parties, or after-hours disturbances are the cause for termination of your lease. 

MOLD AND MILDEW: This is present in any environment. It is impossible to eliminate all mold and mildew. The tenant is responsible to maintain the property to avoid mold growth. This includes: 

1. Ventilate all rooms, such as bathrooms, especially after a shower. 2. Use kitchen ventilation while cooking. 3. Keep door and window tracks free of condensation. 4. Keep furniture approximately 3 in. from the wall, to allow air flow. Do NOT push 

furniture all the way against the wall. 5. Keep house temperature between 55-70 degrees in winter, and between 75-80 

degrees in summer. NEVER leave the heating and air system off; if you are going to be out of town, set for minimum heating or cooling. 

6. Mop or clean spills immediately. 7. Clean mildew immediately if it appears in toilets, bathtubs, showers, walls, 

windows, etc. The EPA recommends cleaning with commercial products or with a weak bleach solution of one cup bleach to one-gallon water. Wear gloves and if necessary a face mask or eye protection. 

MUSIC/TELEVISION VOLUME: You must keep your volume low. Excessive noise, loud parties, or after-hours disturbances are the cause for termination of your lease.  KITCHEN CLEANING: 

● Stove and cooktop regularly ● Food should be stored and never left out ● Sink and dishes clean and free of food debris ● Counters wiped ● Floors mopped 

 BATHROOM CLEANING: 

● Toilet ● Sink ● Bathtub/Shower  

Buildup of mildew due to lack of cleaning will result in a charge to the tenant. Use a product such as Tilex or Scrubbing Bubbles immediately.  CARPETS AND FLOORING: These should be cleaned regularly. Spills should be cleaned immediately to prevent staining. Use only the right cleaner for the type of flooring. Carpets must be PROFESSIONALLY CLEANED; home floor machines should not be used. We can recommend an affordable carpet cleaning company, if needed.  WINDOWS & DOORS: Wipe down blinds with a soft cloth. Make sure windows and doors are secure when leaving the property.  TOILETS: Your average toilet flush may handle a lot of natural waste - and toilet paper - but isn’t designed to handle anything else. The best way to increase the longevity of 

your toilets and avoid annoying plumbing issues (plus lots of extra plunger time) is to keep all other waste and trash away from your toilets. If the repair to the toilet is deemed to be caused by the tenant you will be charged for the service.  THINGS YOU SHOULD NEVER PUT DOWN THE TOILET: 

1. Baby wipes/Wet wipes/Cleaning pads 2. Feminine Products 3. Dental Floss 4. Kitty Litter 5. Hair 6. Condoms 7. Band-Aids 8. Cigarette Butts 9. Diapers 10.Paper Towels/Tissues 11.Chewing gum 12.Cotton balls/swabs 13.Food 14.Grease 15.Medication 

 YARD/LANDSCAPING: This includes basic weeding, sweeping, raking or removal of leaves and other debris, and mowing. Stairs, porches, or parking areas should remain clean. If you have irrigation, you are responsible for monitoring that it is working. Notify us if you need a water level adjustment or observe leaking.  PETS: You are required to clean up any pet droppings on the property or city sidewalks adjoining the property are to be cleaned up by the tenant. This applies even if the pet is not yours.  PLANTS: Plants are allowed, provided that the excess water from watering the plants is not allowed to collect, sit, or in any way cause damage to any flooring, walls, sills, porches, etc.  TRASH: All waste should be disposed of in a sanitary manner, using the proper receptacles and according to city/county rules. Recycling bins are for recycling ONLY. Garbage, yard waste, and any toxic items such as oil and batteries, must be properly handled. If garbage cans, recycling, or waste are not properly handled, Property Management will have the area cleaned and charge ALL tenants at the property.  CAR REPAIRS: No oil-changing, cars on blocks, or any car repair of any nature  

BICYCLES: Bicycles and children’s toys left lying on the grass, sidewalks, and entrance ways are not permitted. Bicycles are not allowed inside any apartments, houses or common areas.  MIRRORS: They are not allowed to be glued/hung on doors.  WALLS: No nails, screws, or adhesive hangers except standard picture hooks or standard shade or curtain brackets may be placed in walls. TV’s may not be mounted to any walls. Any damage from holes caused by nails, screws, pins and bolts must be professionally patched and painted to the original condition at your cost.  DRAPES AND BLINDS: If drapes or blinds, have been furnished for your benefit, care and cleaning of drapes and blinds are your responsibility. Drapes are to be dry-cleaned only. Tenants may not hang curtain rods without written consent from the Landlord.  MOTORCYCLES: They are to be parked in regular parking spaces, NOT on the patio, side-walks, or in your home. No permanent boat or RV parking is allowed.  GLASS/CERAMIC COOKTOPS: Should your rented unit have a glass ceramic cooktop, please use glass or ceramic cook-top cleaner only. Do not use abrasive cleaners, brushes or sponges. Make certain that spills and burnt-on food are promptly cleaned off to avoid damage.  WASHER & DRYER: For front loading and High Efficiency washing machines you need to use HE Detergent only. You must clean out the lint trap after every load in the dryer. For all Front-Loading Washing Machines the door to the washing machine should be left open 1 - 2 hours after each load to properly dry the rubber gaskets and prevent mildew.  KITCHEN/BATHROOM SINK: Your drain and the plumbing system running through the house are designed to process liquids.  THINGS YOU SHOULD NEVER PUT DOWN THE SINK DRAIN: 

1. Pasta - Semolina content continues to swell once flushed down the sink 2. Rice - Swells when dry or cooked grains allowed to run down kitchen drain 3. Egg Shells - Easily collects other forms of waste 4. Coffee Grounds 5. Cooking Oil/Grease/Food Fat  6. Motor Oil - Keep Oil, transmission fluids and all other chemicals away from pipes 7. Stickers - Fruit and Vegetable stickers can get stuck to the inside of the drain 8. Cleaning Solutions - Harmful to the waters ecosystem 9. Paint 10.Medicine 

11.Solvents 12.Hair 13.Flour - Coagulates and hardens inside drainage pipes. 

 WINE GLASSES & STEMWARE: Any glasses of this type should be hand washed and not placed in the dishwasher.  GARBAGE DISPOSAL: The disposal is a great appliance but if it is not maintained properly, a garbage disposal can easily break down, block and clog the drains and cause a long list of expensive plumbing and draining nightmares. Clogged drains are a major inconvenience and garbage disposal repairs can be a costly proposition. Do not put anything in the garbage disposal that is not biodegradable food. A garbage disposal is not a trash can; it is for food scraps only. Improper use of the disposal will result in repair fee being charged to you.  THINGS YOU SHOULD NEVER PUT DOWN YOUR GARBAGE DISPOSAL: 

1. Grease or Oil - It can solidify and build up on the pipes 2. Vegetable peels 3. Egg Shells - The membrane on the inside of the egg can wrap around the blades 4. Coffee Grounds - Little grounds build up like sediment in the pipes 5. Pits or Seeds - Cherries, Peach pits, Avocado pits, etc. - They rattle around and 

are never broken down 6. Bones 7. Shrimp peels 8. Anything in bulk - Breakdown in small portions 9. Garbage - Cigarette butts, glass, metal, plastic or paper 10.Rice & Pasta - They continue to expand every time the water is turned on, even 

after supposedly being ground up 11.Stringy Veggies - Celery, cornhusks, lettuce, asparagus, etc. - The stringy parts 

can wrap around the blades 12.Hot water should not be used when grinding food waste. It can cause grease to 

liquify and accumulate 13.Don’t use harsh chemicals like bleach or drain cleaners. They can damage blades 

and pipes. Borax is a natural sink cleaner and sanitizer that effectively works on odor-causing mold and mildew that accumulates 

 LIVABILITY COURT: Should a tenant face charges in Livability court, this will be grounds for termination of the lease.  ATTORNEY FEES: If Daniel Ravenel Real Estate should require the services of an attorney as a result of a Tenant Breach of Rental Agreement, the Tenant will pay all costs incurred by Landlord, including reasonable attorney fees and court costs.  

 

MAINTENANCE RULES AND REGULATIONS 

Please submit maintenance request through your Tenant Portal 

Weekend requests should only be for EMERGENCIES ONLY. Call the office number above and after hours answering service will have the Property Manager on Duty call you back as soon as possible. 

Remember, there are FEW EMERGENCIES. 

● An emergency is a life threatening situation, or one that involves uncontrollable water, natural gas, or electrical sparking, fire, or complete loss of basic utility services 

● If you are in immediate danger, CALL 911. ● If you smell natural gas, call Dominion Energy 800-815-0083. ● If you have a water flood, call our office. If needed, call CWS at 727-6800 to 

have the water shut off. ● Examples of non-emergency items are: non-working appliances, non-working 

heat or air, or parking issues. 

TO REQUEST MAINTENANCE: 

Go to your Tenant Portal on our website, and click the link for maintenance requests. Make sure to describe the problem in detail and give a phone number where you, or your roommate, can be contacted. We will assign a work order and vendor, and email a copy to you. However, the maintenance vendor will CALL you make an appointment. Only if you are unavailable, or if it is an emergency, will we give a vendor a key for your property. Remember that the vendor will do their best to contact you, but is unlikely to be able to respond to your request immediately. If you do not hear from the vendor within 2 business days, please contact our office, and we will contact the vendor again. 

If you are unable to submit a maintenance request online, please call the office at 723-2763. 

THINGS TO CHECK BEFORE YOU CALL FOR MAINTENANCE: 

1. If the oven does not work, check time-bake or cleaning to make sure these settings are not preventing heating. 

2. If the AC does not work, check the circuit breakers; turn it all the way off, and then back on. Check the filters; a dirty filter will cause the AC to “freeze”. Make sure the AC is not set below 70 degrees; on very hot days it should not be set below 75, otherwise it may “freeze.” Repairs needed because of dirty filters and excessive cooling may be a charge to you. 

3. If the electrical does not work in one part of the property, check the GFCI plug, and push reset. 

4. If the circuit breakers keep going off; unplug some items to make sure there is not an overload on the circuit. Make a habit of unplugging as many items as possible; this will also help lower your electric bill. 

5. If a smoke alarm “tweets”, replace the battery. If the battery replacement does not work, call our office and we will replace the smoke alarm. Remember, do not disconnect or remove a smoke alarm. 

6. If the dryer is not drying properly check the lint filter and clean out completely to see if this will resolve the issue. 

 

MAINTENANCE AND DEPOSIT DEDUCTIONS  

If you do not clean your property adequately, your security deposit will be assessed a minimum fee of $200. This list is comprised of commonly neglected items and the 

approximate associated costs. This is not a complete list but will give a general idea of what our vendors charge. 

 Painting of Apartment $300 minimum Cost + Labor Furniture Removal  $55 per item Trash Removal $500 minimum Cost + Labor Unauthorized Pet Fee $500 Early Utility shut off $100 per utility  CLEANING Failure to have the property $200 minimum Professionally cleaned  MAINTENANCE Light bulb replacement $5 per item HVAC filter replacement $10 per item Replace window blinds $30 per window standard Replace window blinds $60 per window specialty Smoke detector missing $80 per unit  CHARGE FOR LOST ITEMS Failure to return keys $125 to re-key property Loss of key $25 per key Key fob $50 per item (plus cost) Garage Door Openers $125 per item Gate Openers $100 per item minimum Parking Pass $10 per item (not including City of Chas. Sticker)  Other charges may depend on the furnishings or other items unique to your property. Repair charges will be the actual cost of materials and labor and cannot be specified until a maintenance professional has completed the repair.  IF YOU TOUCH UP PAINT MAKE SURE THE PAINT IS AN EXACT MATCH. IF YOU PAINT AND IT DOES NOT MATCH, YOU WILL BE CHARGED TO HAVE IT FIXED.  Per the lease agreement, security deposit due, if any will be returned within thirty (30) days after the termination of the lease.   

CLEANING CHECKLIST  

The best way to prepare for your move out is to refer to your move in inspection report and try to leave the unit in the same condition that you received it. Again, 

please call our office or email with any questions regarding your move out.  

General  

Clean windows & blinds  Window sills/slider tracks  Vacuum ALL Carpet Areas 

Change HVAC Filter  Clean Ceiling Fans  Dust cobwebs 

Dust all shelves/built-ins  Clean Baseboards & Walls  Door Frames & Doors 

Clean Out Closets  Replace Light Bulbs  Remove Nails/Hooks  

Kitchen  

Counter Tops  Inside/Outside Oven  Stove/Range & Vent Hood 

Sink & Fixtures  Inside/Outside Cabinets  Dishwasher 

Microwave  Inside/Top Refrigerator  Sweep & Mop Floors  

Bathrooms  

Toilets (Base, Bowl, etc)  Sinks  Shower/Tubs 

Shower Door  Inside/Outside Cabinets  Mirror 

Medicine Cabinet  Sweep & Mop Floors  Inside/Outside Drawers 

 Laundry 

 Wipe Down Washer/Dryer  Clean Dryer Vent  Inside/Outside Cabinets 

 Exterior & Yard 

 Pick up & Haul Trash  Pick Up Animal Waste  Clear Patio of Debris 

Mow Yard  Trim Bushes  Rake Leaves 

 

RENTAL PAYMENT INFORMATION 

You can pay your rent via Credit/Debit Card. This payment method offers you an additional secure and convenient way to pay your rent. 

If you choose to pay your rent with a Credit/Debit card, you will be subject to a convenience fee. 

You can also pay your rent online using an eCheck, simply check the eCheck payment option when you log in to your residential portal. If you choose to pay via eCheck there will be no additional charges.  

With both Credit/Debit Cards and eChecks you have the option to setup up your account for auto payments each month. If you choose to setup auto payments make sure that the start date is within the 1st - 5th of the month to avoid late fees. 

Credit or Debit Card Receipts in Appfolio 

● There is not a way to cancel an online payment through Appfolio or through the Online Portal once it has been submitted. The tenant would need to wait for the payment to process or contact their bank or card institution directly to see what measures can be taken. 

● Credit or debit card payments can be made with Visa, MasterCard, JCB, Diner's Club or Discover branded cards from any country. American Express, gift cards and prepaid cards are not accepted.  

● Credit or Debit Card receipts are created in Appfolio within 10 minutes of being submitted online as Credit Card Receipt. 

● A credit or debit card receipt displays a "Credit Card Receipt" label and an eight-digit reference/ confirmation number. The receipt also includes a message that the online portal convenience fee has already been deducted. 

Online Portal Convenience Fees 

Tenants or homeowners who chose to pay via credit or debit card are also required to pay the Online Portal convenience fee. This fee is added to the total of the payment and is non-refundable. They are in place to comply with current card network regulations. 

● The portal convenience fee is a fixed, flat amount based approximately on the monthly rent or association dues amount. 

● The convenience fee amount is set when the tenant or homeowner first activates their portal. 

● They are notified of the convenience fee amount when they enter the amount they wish to pay, and are given the option to switch to eCheck at that time 

(which is free). They are notified of the fee again before they submit the payment.  

● You can see the amount of a tenant convenience fee on their contact page in Appfolio  

● The fee amount will stay the same for the entirety of the occupancy, no matter the amount of the payment submitted.   

eCheck (ACH) Receipts in AppFolio 

● Only eCheck payments from US-based bank accounts are supported.  ● There is not a way to cancel an online payment through AppFolio or through the 

Online Portal once it has been submitted. The tenant would need to wait for the payment to process or contact their bank directly to see what measures can be taken.  

● eCheck receipts are automatically created in AppFolio within 10 minutes of being submitted as ACH Receipts.   

Frequently Asked Questions 

Can Daniel Ravenel PM stop or cancel a credit or debit card payment or eCheck payments once it is submitted? 

No. The tenant must contact their bank if they wish to stop a payment; You cannot do this on their behalf. 

Can Daniel Ravenel PM reverse a credit or debit card receipt or eCheck receipt once I see it in Appfolio? 

No. You cannot reverse a credit or debit card payment once it has been submitted by a tenant. If they wish to stop the payment they must contact their bank.  

What kinds of credit or debit cards are accepted? 

Credit or debit card payments can be made with Visa, MasterCard, JCB, Diner's Club or Discover branded cards from any country. American Express, gift cards and prepaid cards are not accepted.  

Does a tenant auto payment automatically increase when their rent or dues increase? 

It will not. The tenant needs to edit their current auto payment amount. This is especially important if you require your tenants to pay in full. If the auto payment is not the correct amount, it will be rejected.   

What does the tenant do if their amount owed exceeds 2x their recurring charge amount or $10,000? 

They must submit multiple payments.   

Is there a maximum amount that can be paid in the Online Portal with a credit or debit card? 

The tenant or homeowner is shown the maximum they can pay at the time of payment in their Online Portal. For fraud protection purposes, the maximum amount allowed for a single credit or debit payment is shown in the table below: 

Recurring Charge Amount  Maximum Single Transaction Amount 

$1 - $1,500  $3,000 

$1,501 - $5,000  2 x recurring charge amount 

$5,000 +  $10,000 

 

Please note, if the recurring charge amount increases or if the tenant or homeowner starts paying for another unit in the same Online Portal, the maximum payment amount allowed will stay at 2x the first recurring charge amount or $3,000, whichever sum is greater. This only applies to credit or debit card payments. To increase the maximum payment amount allowed you can submit a support request to do so, but this will also increase their convenience fee.  

Does a tenant auto payment automatically increase when their rent or dues increase? 

It will not. The tenant needs to edit their current auto payment amount. This is especially important if you require your tenants to pay in full. If the auto payment is not the correct amount, it will be rejected.   

What happens to a tenant Online Portal when I move them out? Once a tenant's move out date has passed, they can still access their portal but can only make one time payments. Scheduling auto payments and submitting maintenance requests will be disabled. 

What happens to a tenant or homeowner's scheduled auto payment when I move them out? 

If a tenant with a scheduled auto payment is moved out of their unit, their next scheduled payment will not be processed and as a result will be permanently canceled. It is also a good idea to remind the tenant to delete their auto payment after they have paid their last month.   

 

RESIDENTIAL PARKING DECALS  If you live downtown in one of the Peninsula Districts (Districts A through J), you may obtain a Residential Parking Decal at the Revenue Collections Parking Division office.  This office is located at: 180 Lockwood Boulevard 2nd Floor Charleston, SC 29402   Hours of operation are Monday through Tuesday, 8:30 am to 6:00 pm, Wednesday through Friday, 8:30 am to 5:00 pm.  Maximum Decals  Each residential unit within a parking district is allowed a maximum of two decals that may be issued to residents of that particular unit. All unpaid parking citations must be paid in full before a new residential parking decal can be issued. Please call 843-724-7375 if you have any questions.  Renter Decals  Please note that Renter Parking Decals are non-transferable, biannual decals are valid for the periods of January 1 through June 30 and July 1 through December 31.  If you are the renter, you must provide the following in order to obtain a biannual parking permit:  

● A valid lease agreement of at least six months duration: ○ Note: Altered leases (e.g. those that have been modified by white-out or 

by marking through previous tenant names or dates) will not be accepted  

● A valid Identification card ● A valid South Carolina vehicle registration or proof of payment of Charleston 

County vehicle registration fee, or a valid active student identification card or valid active military identification card. 

● Cost of Permit: $7.50 ● Forms of payment accepted: 

○ Cash (only in person at the 180 Lockwood office) ○ Check (make checks payable to the City of Charleston) ○ Money order ○ Debit card ○ Visa ○ MasterCard 

 ● Note: Renters may apply for their residential parking permits beginning in 

January (for January through June) and then again in June (for July through December) 

 

City of CharlestonYR 2019 Residential Parking Permit

Rental Property Form

PERMIT COST: $7.50 per permit MAXIMUM (2) PERMITS PER RESIDENCE

TERM: 2 Term Permits Valid: January 1, 2019 - June 30, 2019

July 1, 2019 - December 31, 2019

AVAILABLE: December 17, 2018

REQUIREMENTS: 1. A valid identification card

2. Valid South Carolina vehicle registration, or proof of payment of Charleston County

vehicle registration fee, or a valid active student ID or valid active military ID

3. A valid lease of at least 6 (six) months' duration

PLEASE NOTE: All unpaid parking citations must be paid in full, before a new residential parking permit will be

issued. For citation totals or any other questions regarding the Residential Parking Permit Program, please call

843/724-7375. Please have all license plate numbers ready for reference.

***Please remit all fines and fees with this completed form to the address herein***

PHYSICAL ADDRESS for which you are applying:

NAME:

ADDRESS: STATE: ZIP CODE:

TELEPHONE NUMBER:

Please list license plates for which permits will be issued:

*****Permits are non-transferable and valid only for the registered vehicle*****Providing false information to obtain a residential parking permit is a violation of Sec.19-270 of the City of Charleston

Code and violators shall be subject to a $ 1,097 fine. Further, it shall be unlawful for any person to display an

unauthorized parking permit decal. Any person who violates this provision of the City Code shall be subject to a

penalty of one hundred dollars ($100.00).

Revenue Collections Parking: 180 Lockwood Blvd., Charleston, SC 29403 843-724-7375

  

TRASH  GARBAGE 

● Residential Garbage and Trash Collection is collected once a week, from standardized containers using semi-automatic collection equipment. 

● Garbage containers should be placed as the curb no earlier than 6 pm the day before scheduled pick-up and removed as soon as possible after pickup, but no later than 6 pm on the scheduled pickup days. 

● Place containers within 2 feet of curb with handle facing away from the curb and at least 3 feet from an obstructions such as: 

○ Mailboxes ○ Recycling containers ○ Trees ○ Vehicles 

Charleston County ● Please refer to the Garbage Collection Map to determine which days your 

garbage service will occur. ● Please go to City of Charleston Modified Garbage and Trash Collection Schedule 

for any changes to the normal scheduled pickup days. James Island 

● Please refer to the Garbage and Yard Debris Pickup Schedule to determine which days your garbage service will occur. 

 RECYCLING 

● Countywide Residents please refer to the Countywide 2020 Recycling Schedule to determine which days your recycling service will occur. 

● Downtown Residents please refer to the Downtown 2020 Recycling Schedule to determine which days your recycling services will occur. 

 YARD WASTE 

● Residents should place the trash at the curb no earlier than two days before the scheduled pickup. The policies for trash collection are: 

○ All leaves, twigs, weeds and grass clippings shall be placed in brown paper bags designed for the purpose of leaf and clippings disposal. It is the responsibility of the resident to provide the necessary bags. 

○ Tree limbs and stumps need to be cut into 4-foot lengths and 4-inch diameter and stacked curbside clear of obstructions. 

○ Miscellaneous materials, which may include personal construction materials, wood or metal scrap. 

○ No household garbage may be placed with yard waste for pickup. 

○ To dispose of old appliances and large metal items, place them separately at the curb. Please drain hot water heaters and remove or secure all doors on refrigerators and freezers. Junk, furniture and other bulk items can be placed in their own pile at the curb on your collection day. 

● Please refer to the Trash and Yard Waste Map to determine which days your trash and yard waste service will occur. 

                                     

ENVIRONMENTAL SERVICES DIVISION

Garbage, Trash & Refuse

Regulations For City of Charleston

Residents

Tel: 843-724-7364 or 843-724-7365

GARBAGE: All garbage must be placed in the roll out cart with a lid for storage and disposal. Garbage consists of all perishable refuse, household rubbish, and similar waste. Recycling is encouraged for bottles, paper, plastic containers, glass, some aluminum and metal.

Garbage carts shall not be set out any earlier than 6:00 p.m. the day before pickup and no later than 6:00 a.m. the day of pickup.

Carts and Recycling Bins must be removed from the street the same day as pickup by 6 p.m.

BULK ITEMS:

Call ESD at 843-724-7364 for pick up before placing an entire household of items curbside.

MATERIALS NOT PICKED UP BY ESD:

Construction material (generated by a contractor or homeowner) in excess of 90 gallons (approx. 3ft x 4ft x 1ft), car tires, car batteries, and paint cans (unless the paint is completely dry in the can) are NOT picked up by ESD. Recycling accepts wet paint in cans, but you must take it to the Recycling Center. Recycling does not pick up paint cans.

Effective March 1, 2017, due to the hazardous nature of e-waste, the City will no longer collect e-waste products (e.g. TV’s, computers, laptops)

Below are answers to the most commonly asked questions about garbage and trash service in the City of Charleston. Please review and keep for future reference. For additional information please contact the Environmental Services Department (ESD) or visit charleston-sc.gov.

YARD & BULK WASTE:

This must not be placed curbside earlier than 2 days prior to pick up. Yard waste includes leaves, grass, bushes, vines trees, branches, and stumps. All leaves and grass shall be placed in recyclable paper bags. Loose leaves and grass placed at the curb in piles will not be collected. Logs, limbs, brush, and stumps shall be placed at the curb in the following manner:

Length of material shall be limited to 4feet.

Diameter of material shall be limited to 4inches.

Materials shall not be placed on top ofwater meters, adjacent to fire hydrants, ontop of sprinkler heads, or close to anyobject or material that may be damagedby mechanical loading devices.

Yard debris must be separated from allother trash, construction debris, furniture, orwhite goods (stoves, refrigerators,freezers, etc.).

MISCELLANEOUS: It is unlawful for any owner, manager,

employee, agent, or contractor to depositmaterials from that business in litterreceptacles/baskets.

Tenants and property owners areresponsible for picking up all litter, spoilage, debris, and broken glass, etc. from the front of their property, over the sidewalk, and into the gutter.

It is unlawful for dog & cat owners,keepers and walkers to allow pets todischarge their excreta on any propertyother than your own. This means publicsidewalks/streets, trees & treewells, firehydrants, garbage carts, etc. Do notdeposit waste in public trash baskets orgarbage carts other than your own.

IMPORTANT PHONE NUMBERS

Charleston County Recycling: Call 843-720-7111 at 13 Romney Street to receive a Calendar and to order a SINGLE STREAM bin for bi-weekly curbside pick up. Remember to recycle used motor oil & filters, batteries, textiles, computers, electronics, leftover paint, and corrugated cardboard by taking it to the Recycling Center.

Berkeley County Recycling: For recycling on Daniel Island/Cainhoy, call 584-372-4400 or visit bcwsa.com/recycling.

Bees Ferry Landfill (West Ashley) The landfill is located at 1344 Bees Ferry Road, 843-571-0929. Dispose of household hazardous waste, paint, bricks, construction, scrap metal, appliances, tires, anti-freeze, yard waste, and old gasoline at this location.

Department of Health & Environmental Control – Lower County Public Health Region Call - 843-953-0038

Keep Charleston Beautiful Jamie Gillette - 843-579-7501

Charleston City Ombudsman & Citizens Assistance Br ian Sheehan - 843-724-3745, 843-724-7311www.charleston-sc.gov

The City of Charleston will issue one roll out garbage cart to each customer on once per week routes. A customer is considered a single family residence or business located on the route. Customers on once per week collection schedules must utilize the standard roll out garbage carts issued by the City of Charleston. This cart remains the property of the City.

The container is a wheeled, counter balanced, heavy duty plastic 96-gallon cart, with an attached lid and rolls easily to the curb for collection. There are two smaller sizes, 64 and 35-gallon carts available. Customers may purchase additional carts from the City at cost. Prices range from $48.00 to $34.00. Please call 843-723-2278 for specific prices. Purchased carts become the property of the purchaser.

Carts that are damaged by a City sanitation vehicle or through normal wear and tear (including a purchased cart) will be repaired if possible by the City at no charge.

Carts that can not be repaired will be replaced at the City’s option. Carts that have been lost or damaged through misuse or neglect will be replaced by the property owner/tenant at the City’s purchase price .

Roll Out Garbage Carts Delivery, replacement, and repair of garbage

carts will be made on an “as requested” basis.

When a customer requests the repair or exchange

of a cart, the customer must ensure that the cart has

been cleaned prior to the scheduled service. The

Sanitation Department will not exchange or

repair unreasonably unsanitary carts.

Carts which are City property that are missing

or have been stolen must be reported to the

Charleston Police Department to establish a

record of stolen property. Call 843-743-7200 to

make a report. Once reported, the City will

inventory the surrounding area to locate the

cart. If not found, the property owner will

receive a replacement cart at no charge.

It is requested by the Department of Public

Service that City issued roll out carts be used for

storage and disposal of garbage ONLY.

Garbage must be placed in plastic bags for

cleanliness and to assist in the prevention of

litter on the streets.

ROLL OUT CART HOTLINE

843-723-2278

YOUR ROLL OUT GARBAGE CART

Serial Number #____________

YOUR GARBAGE PICK UP DAY IS:

MON TUES WED THUR FRI

YOUR TRASH PICK UP DAY IS:

MON TUES WED THUR FRI

YOUR BULK TRASH PICK UP DAY IS:

MON TUES WED THUR FRI

GARBAGE AND TRASH MUST BE PLACED AT THE CURB BY 6:00 A.M. THE DAY OF

COLLECTION.

GARBAGE CARTS AND RECYCLE BINS MUST BE REMOVED FROM THE STREET THE SAME DAY OF

PICKUP.

Violations of these regulations could result in a citation with a fine

of up to $1,092.00.

City of Charleston Holidays

New Year’s Day January 1

• Martin Luther King Day

3rd Monday in January •

Presidents Day 3rd Monday in February

• Memorial Day

Last Monday in May •

Independence Day July 4 •

Labor Day First Monday in September

• Thanksgiving Day

4th Thursday in November •

Veterans Day November 11

• Christmas Day

December 25

The collection schedule may vary on these holidays. The designated day for a City of Charleston holiday closing will be advertised in The Post & Courier newspaper as well as on the City of Charleston website, www.charleston-sc.gov.

For example, if the holiday falls on a Monday, garbage pickup will be one day late for that week.

If you have any questions about the collection schedule, please call 843-724-7364 or 843-724-7365.

Do Your Part and Encourage Others to ... Keep our city Clean, Green & Litter-Free.

Thank you.

To assist sanitation workers, place carts curbside as pictured. This also keeps the sidewalks clear for pedestrians. 

NO CONSTRUCTION DEBRISLEAVE OUT BUILDING MATERIALS LIKE INSULATION, WOOD, AND CONCRETE.

TAKE THESE ITEMS TO YOUR LOCAL CONVENIENCE CENTER.

NO TANGLERSLEAVE OUT ITEMS LIKE HOSES, CORDS,

BELTS, AND HOLIDAY LIGHTS.

NO PLASTIC FILMRETURN CLEAN, DRY PLASTIC BAGS,

WRAPS, AND PACKAGING TO A LOCAL RETAIL OR GROCERY STORE.

NO FOOD WASTEDISPOSE OF FOOD WASTE IN YOUR COMPOST BIN OR

GARBAGE CAN.

NO SCRAP METALTAKE MIXED METALS TO YOUR

LOCAL CONVENIENCE CENTER.

NO HAZARDOUS OR MEDICAL WASTECALL 843-720-7111 FOR HAZARDOUS WASTE

DROP-OFF LOCATIONS. CALL YOUR LOCAL PUBLIC HEALTH DEPARTMENT FOR MEDICAL DISPOSAL INFORMATION.

KNOW YOUR NOS

Plastic bags are not accepted for recycling.

Keep your recyclables loose and free, not in bags or boxes.

Q U E S T I O N Srecycle.charlestoncounty.org

(843) 720-7111

DO

NO

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BL

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KNOW YOUR NOS

Recycle right! Keep these items out of your recycling cart!

NO TEXTILESDONATE CLOTHING AND

TEXTILES TO A LOCAL CHARITY OR THRIFT STORE.

CHARLESTON COUNTY ENVIRONMENTAL MANAGEMENT

Keep These Items Out of Your Recycling Cart!

Recycle Right!

HOLLYWOOD

DOWNTOWN

SULLIVAN’S / IOP

MOUNT PLEASANT

JAMES ISLAND

FOLLY BEACH

WEST ASHLEY

JOHNS ISLAND

NORTH CHARLESTON

Your recycling cart should be placed at the curb before 7AM on your scheduled pickup day.

Residential recycling service occurs every other week.

No plastic bags or plastic wrap. Do not

bag recyclables.

Place items LOOSE in cart, not inside bags or boxes.

HOW TO USE THIS MAP TODETERMINE YOUR RECYCLING DAY:

1. Find the location of your home on the map to identify your color coded collection zone. Your zone determines your biweekly recycling day.

2. Locate the color of your zone on the calendar.

Charleston County Environmental Management • (843) 720-7111 • recycle.charlestoncounty.org

DO

NO

T BAG RECYCLA

BL

ES

KNOW YOUR NOS

Recycle right! Keep these items out of your recycling cart!

2020 RESIDENTIAL RECYCLING SCHEDULE

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29 30

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JANUARY FEBRUARY MARCH

JULY AUGUST SEPTEMBER

APRIL MAY JUNE

OCTOBER NOVEMBER DECEMBER

Recycling is picked up every other week. Business accounts are picked up weekly and should not use this schedule. If you need assistance identifying your recycling day, please call (843) 720-7111.

Charleston County Environmental Management • (843) 720-7111 • recycle.charlestoncounty.org

COLLECTION WEEK 1 COLLECTION WEEK 2Monday - YellowTuesday - Purple

Wednesday - RedThursday - Blue

Monday - OrangeTuesday - Grey

Wednesday - TanThursday - Green

Holidays are indicated by an “ X ” on the calendar below. You will not receive service on these days. Holiday makeup days occur on the day following your regularly scheduled pickup day.

S M T W T F S S M T W T F S S M T W T F S

S M T W T F S S M T W T F S S M T W T F S

S M T W T F S S M T W T F S S M T W T F S

S M T W T F S S M T W T F S S M T W T F S

Charleston County Environmental Management13 Romney StreetCharleston, SC 29403-3844

(843) 720-7111

2020 RESIDENTIAL RECYCLING SCHEDULE ENCLOSEDYour continued support keeps recyclable materials from being buried in our landfill.

ECRWSSPOSTAL PATRON

TRASH INFORMATION City of Charleston .................. (843) 724-7311Folly Beach ............................ (843) 588-2447Isle of Palms .......................... (843) 886-5762James Island PSD .................. (843) 795-9060Kiawah Island ........................ (843) 768-9166Lincolnville ............................. (843) 873-3261Mount Pleasant ..................... (843) 884-8517North Charleston .................. (843) 745-1026Republic Services .................. (800) 235-4237Seabrook Island ..................... (843) 768-9121St. Andrews PSD ................... (843) 556-6310Sullivan’s Island ..................... (843) 883-3198

Printed on post-consumer recycled paper

FacebookCharleston County

Environmental Management

LiveChatrecycle.charlestoncounty.org

to chat

text HELLO to

(843) 800-4121

RECYCLING QUESTIONS? CONNECT WITH US!

Charleston County Environmental Management does not collect trash, bulk waste, or yard waste.

These services are managed by the various municipalities and public service districts (PSD) throughout the County.

Questions about your trash collection? Please use the phone numbers provided here.

Charleston County Environmental Management • (843) 720-7111 • recycle.charlestoncounty.org

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GARBAGE COLLECTION DAYSCITY OF CHARLESTON

© Copyright 2017 City of CharlestonAll Rights Reserved

Important Disclaimer NoticeThe City of Charleston makes no warranty, representation, or guaranty asto the content, sequence, accuracy, timeliness, or completeness of anyinformation provided herein or derived from the mapping data for anyreason. The City of Charleston explicity disclaims any representations andwarranties, including, withoutlimitation, the implied warranties ofmerchantability and fitness for a particular purpose. The user knowinglywaives any andall claimsfor damages against any and all of the entitiescomprising the City of Charleston that may arise from the mapping data.

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City of CharlestonDepartment of Information TechnologyGIS Division2 George St, Ste. 2800Charleston, SC 29401www.charleston-sc.gov

For additional information call the City of Charleston Environmental Services Division at 724-7364

Garbage Collection Day MondayTuesdayWednesdayThursday

2020 HOLIDAY SCHEDULE TRASH, RECYCLING & YARD WASTE COLLECTION

As part of the City’s on-going effort to improve service, please review the holiday collection schedule for trash, recycle and yard waste.

New Year’s Day January 1, 2020 Wednesday There are NO service changes to collection this week. Please remember that City offices will be closed.

Good Friday April 10, 2020 Friday No curbside trash, recycling and yard waste collection on Friday. Recycling and yard waste normally scheduled for Friday will be collected on Wednesday, April 8. Please hold your trash until your next regularly scheduled day (Tuesday April 14). There are no service changes to Monday, Tuesday or Thursday collection days. Please remember that City offices will be closed. Memorial Day May 25, 2020 Monday No curbside trash, recycling and yard waste collection on Monday. Recycling and yard waste normally scheduled for Monday will be collected on Wednesday, May 27. Please hold your trash until your next regularly scheduled day (Thursday May 28). There are no service changes to Tuesday, Thursday or Friday collection days. Please remember that City offices will be closed. Fourth of July (observed) July 3, 2020 Friday No curbside trash, recycling and yard waste collection on Friday. Recycling and yard waste normally scheduled for Friday will be collected on Wednesday, July 1. Please hold your trash until your next regularly scheduled day (Tuesday July 7). There are no service changes to Monday, Tuesday or Thursday collection days. Please remember that City offices will be closed. Labor Day September 7, 2020 Monday No curbside trash, recycling and yard waste collection on Monday. Recycling and yard waste normally scheduled for Monday will be collected on Wednesday, September 9. Please hold your trash until your next regularly scheduled day (Thursday September 10). There are no service changes to Tuesday, Thursday or Friday collection days. Please remember that City offices will be closed. Thanksgiving November 26, 2020 Thursday No curbside trash, recycling or yard waste collection on Thursday. Trash, recycling and yard waste normally scheduled for Thursday will be collected on Wednesday, November 25. There are no service changes to Monday, Tuesday or Friday. Please remember that City offices will be closed.

Day after Thanksgiving November 27, 2020 Friday Trash, recycling and yard waste will be collected per normal Friday schedule. Please remember that City offices will be closed. Christmas Eve December 24, 2020 Thursday Trash, recycling and yard waste will be collected per normal Thursday schedule. Please remember that City offices will be closed. Christmas Day December 25, 2020 Friday No curbside trash, recycling and yard waste collection on Friday. Recycling and yard waste normally scheduled for Friday will be collected on Wednesday, December 23. Please hold your trash until your next regularly scheduled day (Tuesday December 29). There are no service changes to Monday, Tuesday or Thursday collection days. Please remember that City offices will be closed. New Year’s Day January 1, 2021 Friday No curbside trash, recycling and yard waste collection on Friday. Recycling and yard waste normally scheduled for Friday will be collected on Wednesday, December 30. Please hold your trash until your next regularly scheduled day (Tuesday January 5). There are no service changes to Monday, Tuesday or Thursday collection days. Please remember that City offices will be closed.

No Pickup Monday Tuesday Wednesday Thursday

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October November December

* Roll Cart Garbage Only * Roll Cart Garbage Only

April May June

July August September

SOLID WASTE SERVICES - COLLECTION SCHEDULE2020

January February March

COLLECTION SCHEDULE (See map on last page for additional guidance)

Effective Week of July 07, 2014

If you do not see your main subdivision’s name listed, please contact the Sanitation office at 884-8518. (Not all subdivision’s individual neighborhoods have been listed.)

Garbage & trash needs to be placed curbside by 7:00 a.m. on your scheduled collection day.

Garbage is considered household waste placed in your container.

Trash is considered bagged yard debris, tree limbs, household appliances, and household furniture.