Motors Pools Auto Expertise, Experience and Scale...2018 Results Snapshot Financial Summary...

Home-Grown Innovation is Making a Difference

Art and A Capella to the Fore at MINDSET Expression Carnival in Hong Kong

Mandarin Oriental: London Property Reopens and MO Extends Global Footprint

VOLUME 1 2019

Jardine International Motors Pools Auto Expertise, Experience and Scale

InnovationBegins at HomeDigital projects make a difference in a host of key areas including customer engagement, improved cost efficiencies and increased productivity.Page 10

ContentsGrowth Strategy Mapped Out at Strategic DirectionPage 04 ‘Double

Happy’ Awards Night for HactlPage 25

Branding Campaign Helps Drive Record Number of Grad Applications2

Jardine Cycle & Carriage Celebrates 120 Years of Southeast Asian PartnershipsPage 14

The Pulse 04Jardine International Motors Pools Auto Expertise, Experience and Scale

livi: A New Venture in Virtual Banking

Perspective 10Home-Grown Innovation is Making a Difference

Front Runners 14Mandarin Oriental: London Property Reopens and MO Extends Global FootprintAstra Celebrates 62nd Birthday

Celebrating Success 22Hongkong Land Bags Prestigious Awards

Maxim’s Group Strengthens its Reputation as a Community and Environmental Leader

For Our Future 26On the Up and Up – Strong Support for the 2018 MINDSET Challenge & CarnivalJardine Aviation Academy – Flying High

Our People 32Branding Campaign Helps Drive Record Number of Grad Applications

People in the Group

Teddy Love Fundraiser Supports Mental Health Rehab Programmes in Hong Kong Page 29

Thistle Volume 1 | 2019 01

MD’s Desk

Partner of Choice

Stronger, deeper relationships will lead, in many cases, to more

collaboration and creative partnerships.

Executive Chairman and Managing Director

Ben Keswick

Ben Keswick

Providing clarity on our purpose, and the strategy charting our way forward was one of my main objectives when I addressed senior managers at the Strategic Direction meeting in March.

As usual however, I opened with a review of the 2018 results which saw revenue (US$43 billion), underlying profit (US$1.7 billion), and earnings per share (US$4.53) all grow by 10% from 2017 to deliver a second consecutive year of solid growth. More information about the results and our future strategy is detailed in The Pulse section of this issue.

To deliver on the strategy of building growth in core markets by targeting opportunities arising from the growing middle-class populations in the region, we will focus harder on several areas, especially relationships and what we need to do to continue to be the partner of choice in Asia.

Finding new ways to add tangible value to our existing, and prospective new partners is critical and the recent announcement of a Virtual Bank joint venture (JV) between Bank of China Hong Kong, JD Digits, and ourselves, is a good example of this. You can read more about this milestone JV, what a Virtual Bank offers customers, and what each party brings to the table, in this edition of Thistle.

Stronger, deeper relationships will lead, in many cases, to more collaboration and creative partnerships. This is another area we will strive to be more proactive in, whether with external players or internally across our businesses.

The recent formation of Jardine International Motors (JIM) is an internal collaboration move that combines the experience, expertise and economies of scale of our Jardine Cycle & Carriage and Zung Fu Motors Group businesses. JIM aims to get closer to customers, enhance efficiencies and enable our auto business to be better placed to take on the disruptive technologies impacting the sector; and Ben Birks, who is leading JIM, talks more about these in The Pulse section.

Home-grown innovation, especially digital solutions developed by our businesses and Innovate Jardines, are also profiled in the Perspective section. These advances, and many others covered in this issue, are forged on greater collaboration and co-operation; new ways of working; and being more outward-focused; and I look forward to showcasing more success stories in these respective areas in future issues.


The Pulse

Growth Strategy Mapped Out at Strategic Direction

“Our strategy is to deliver growth through market-leading businesses in our core markets built around opportunities arising from Asia’s growing and increasingly prosperous middle class.”

This clear articulation of the Group growth strategy was one of the key messages delivered by Jardines Executive Chairman and Managing Director Ben Keswick in his speech at the Strategic Direction 2019 event in Hong Kong in March.

Expanding on this, he also outlined the Group’s target growth rate in the near-future: “If we want to be perceived as a growth stock, we need to deliver an annualised growth rate of at least 5% to 7% over the medium term.”

Asia is Our Backyard

In terms of focus markets Mr Keswick said, “Our growth prospects today, and in the future, are tied to Greater China and Southeast Asia – this is our backyard, it’s where we have an advantage. In short, we believe strongly in the future of Asia’s middle classes.”

China’s middle-class opportunity is significant – the 400 million middle-class citizens throughout the country today represent less than one-third of the total population. And Southeast Asia’s middle class is estimated to become two-thirds of its overall population by 2030.

Mr Keswick said the Group’s traditional strengths – its reputation, diversity, and deep market knowledge in Asia – mixed with a stronger can-do, entrepreneurial spirit across all Group businesses offers a unique combination to drive growth in the region. Delivering on strategy, he highlighted three areas to focus harder on: relationships, speed, and people.

Bolstering Relationships

Regarding relationships, he said, “Our reputation opens doors in many markets across Asia so let’s work hard to ensure that we continue to be the partner of choice – adding tangible value – for a broader range of prospective partners.

“It is also important to work harder to make friends, and influence others at all levels – whether it’s customers, competitors, governments, tech companies, start-ups, OEMs, suppliers, leading entrepreneurs or Asian families – to show them that we are open to talking, open for business, and open to exchanging strengths to help each other grow.”

Driving a Momentum Shift

To position the Group for expansion in this ‘Asian Century’ – the century in which Asian economies are predicted to drive global growth – Mr Keswick called for a momentum shift across all businesses.

Ben Keswick reviewed Group results and shared future strategy and other insights.

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“We must improve our agility, speed, and ability to seek new opportunities in both the bricks-and-mortar and digital worlds. Some of you will have noticed that I didn’t say first mover because there’s nothing wrong with being a fast follower – history shows that the second company often improves the original idea to enjoy the greatest success. The iPhone is a great example of this.”

People

A strong and vibrant internal culture was the third growth pillar highlighted by Mr Keswick.

“Our people live and drive our culture every day. They are a critical element of our business, and we, as a Group, must increase our focus on the importance, and the needs of our people.

“We need to invest more in training. There’s a tendency to think of training and reskilling as mostly for younger, or mid-level employees, but technology is forcing everyone – myself included – to take lifelong learning very seriously.

“Training is an area where the Group can add value in an impactful way – especially our talent and leadership programmes which are relevant for all businesses.”

2018 Results Snapshot

Financial Summary

Underlying Profit Contribution by Business

Realising Our Digital Potential To oversee the development of Group digital plans and roll-out, Anne O’Riordan has been appointed to the newly created position of Group Director of Digital, Jardine Matheson Group, and will join the Jardine Matheson Limited Board.

In her prior role, Ms O’Riordan was a Senior Managing Director at Accenture where she worked for 28 years. She is known to Jardines due to her role on various significant digital projects throughout the region.

As Group Director of Digital, Ms O’Riordan will be responsible at Group level for further developing the Group’s digital and innovation strategy and agenda. She will also work with the Group companies to help them realise their digital ambitions and potential in a fast-changing business and technology environment. Ms O’Riordan brings with her a broad external perspective gained from working with a diverse range of businesses. Her experience encompasses the retail, auto, hospitality, consumer goods and life sciences sectors.

Revenue Underlying Profit Underlying EPS

US$43bn US$1.7bn US$4.53+ 10% + 10% + 10%

US$m 2018 Change 2017*

Jardine Pacific 164 1% 162

Jardine Motors 175 -5% 184

Jardine Lloyd Thompson 77 16% 67

Hongkong Land 438 11% 397

Dairy Farm 278 6% 261

Mandarin Oriental 45 26% 35

Jardine Cycle & Carriage (ex. Astra) 102 24% 82

Astra 465 19% 390

Corporate & Other Interests (41) -19% (35)

Underlying Profit 1,703 10% 1,543

*Restated

The Group enjoyed a solid year and performed well with a 10% rise in revenue, underlying profit, and earnings per share.

Astra produced strong numbers especially in its heavy equipment and mining businesses. Hongkong Land also performed well with encouraging results from its property development activities.

Jardine Cycle & Carriage produced better results in 2018 from both its Direct Motor Interests and its other regional Strategic Interests, including the first full year of dividend contribution from Vinamilk in Vietnam.

Dairy Farm delivered impressive results in Health and Beauty and Maxim’s, while IKEA and its convenience stores progressed well, but there was continued weakness in its Food business. It booked a significant charge for the restructuring of its supermarket and hypermarket businesses across Southeast Asia. A multi-year business transformation programme is now underway addressing various aspects of Dairy Farm’s businesses.

Jardine Pacific, with its diverse group of pan-Asian businesses – with strengths in construction and engineering – continued to make an important direct contribution to Jardines.

Mandarin Oriental had a successful year in Hong Kong, and there is a growing momentum in both new hotel openings and a pipeline of future hotels around the world.

Profit by Geographies

Greater China’s contribution to underlying profit represented 56% of the Group total and Hong Kong remained the single largest contributor to the Group’s profit. Group businesses across Southeast Asia meanwhile, produced strong results to account for 40% of the Group’s total.


The Pulse

Jardine International Motors Pools Auto Expertise, Experience and ScaleSeeking fresh ways to address some of the major disruption challenges facing the motoring sector today is one of the main aims of the recently launched Jardine International Motors (JIM).

Headed by Benjamin Birks, Chief Executive of JIM and Zung Fu, JIM brings together some of the brightest senior talent from Jardine Cycle & Carriage (JC&C) and Zung Fu Motors Group. Aligning strategy, sharing innovation, combining data intelligence, streamlining operations, and strengthening partnerships to present a unified voice to more than half a million customers in the region are some of the key objectives for the JIM team.

A Bold and Right Step Forward

“JIM will bring together the expertise and economies of scale currently spread across JC&C and Zung Fu Motors Group. The unified group will be one central resource that will benefit all of Jardines’ businesses, its customers, partners and staff. It is a revolution from a structural point of view, and a bold but right step forward,” said Mr Birks.

“De-duplicating of current processes to improve efficiency is another goal. A more streamlined approach also enables us to be better placed to stay ahead of fast-changing auto sector trends, and customer demands,” added Mr Birks.

“With half a million customers’ changing behaviour and their needs to bear in mind, plus the current upheaval in the automotive market which we refer to as S.C.A.R.E.D – Shared, Connected, Autonomous, Regulation, Electric, Demographics – we are very aware that we need to focus our strategy and scale up to meet this demand,” said Mr Birks.

Scaling Up

Scaling is another important focus, and combining resources and expertise enables JIM to be well-positioned to take full advantage of future opportunities presented by disruptive technologies and new customer expectations.

“Having a greater ability to scale up will allow us to try new online and offline sales mechanisms which will enable us to better focus on each of our markets,” said Mr Birks.

Elaborating on this, he said, “We will now be able to trial, focus and grow new strategies in one area before rolling it out to a wider group.”

The group’s unified strategy will speak in a single, coherent voice to more effectively address the needs of customers, and shareholders, and will be adapted for local execution.

A bigger business group also ensures that JIM can focus more on research and development. In terms of people, the new group will also present more employment opportunities, for both current as well as new staff.

Presenting a united voice to more than half a million customers is one of the key objectives for the JIM team, said Mr Birks.

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Earlier this year, a Bank of China Hong Kong (BOCHK), JD Digits, and Jardines joint venture (JV) known as Livi VB Limited (livi) was granted one of the first licences to launch a virtual bank in Hong Kong.

The granting of the licence by the Hong Kong Monetary Authority underscores the government’s desire to introduce a new era of smart banking in the city. Using the latest technology, livi will deliver a simple, seamless and secure banking experience that complements the everyday lives of consumers and the business operations of SMEs.

Jardines Executive Chairman and Managing Director Ben Keswick said, “This joint venture is a great

Excelsior Hotel Veterans Bring in the New Year Samuel Wai Wing Lau, a long-serving staff member at Hong Kong’s Excelsior Hotel, had the honour of firing the Jardines’ Midnight Gun on New Year’s Eve. He was joined by Glora King Sim Chung, the hotel’s longest-serving employee; Torsten Van Dullemen, General Manager and Area Vice President, Operations of The Excelsior and Mr Van Dullemen’s wife, Paola Van Dullemen.

Mr Lau began his Excelsior career as a barman at the hotel’s well-known Dickens Bar in 1989 before moving to new roles over the next 30 years. A first runner-up placing at the 1993 Beefeater Cocktail Competition – for his signature ‘Juniper Bouquet’ cocktail – and representing Hong Kong at the 1993 World Cocktail Championship in Austria are some of Mr Lau’s career highlights.

Ms Chung meanwhile, joined the hotel in 1979, and she currently serves as Mandarin Oriental’s (MO) Cultural Exchange Ambassador, where she coaches new colleagues and supports pre-openings of new MO hotels. Established in 1973, the iconic Excelsior Hotel closed in late March for redevelopment; the hotel will be replaced by a mixed-use commercial building that is set to open in 2025.

example of how we can realise our strategic aim of being a partner of choice in Asia and it demonstrates our ability to use our scale and expertise to offer more for our partners: our customer network in Hong Kong complements the financial services expertise and digital capabilities of our partners.”

“Our involvement also reflects our desire to increase our agility and seek new opportunities in the digital world. It shows that we are willing to adapt our offering to meet the changing needs of our customers as they become more digitally-savvy and I hope that Group companies will collaborate with the new virtual bank team to explore the ways in which the new bank will be able to enhance their existing customer offering.”

The virtual bank combines the strengths of each JV partner: the financial services expertise, strength and security of BOCHK; the digital technology capabilities of JD Digits, a specialist in connecting the finance industry with the real economy; and the extensive consumer footprint across Hong Kong offered by the Jardines retail network. The initial funding for the virtual bank is HK$2.5 billion (US$319 million) with an ownership split of 44%, 36% and 20% respectively.

livi: A New Venture in Virtual Banking


The Pulse

Dr Y K Pang Conferred Honorary Doctorate from EdUHKJardine Matheson Group Deputy Managing Director Y K Pang received an honorary doctorate from The Education University of Hong Kong (EdUHK) at the university’s 24th Congregation held on 16 November 2018.

Dr Pang was one of five individuals recognised for their significant contributions made in their respective professions and in advancing education and social betterment/public service in Hong Kong. The other honourees include former Executive Council Convenor W K Lam, Alibaba Group Vice Chairman Joseph Tsai, former Executive Council and Legislative Council member Professor Edward Chen, and eminent educator Professor Christopher Day.

Dr Pang was Chairman of the Council of the then-Hong Kong Institute of Education from 2009 to 2017. During his tenure the Institute was awarded university status by the Hong Kong Government. Dr Pang has also received an honorary doctorate degree from the University of Edinburgh in 2016.

How a Fast-Changing World is Impacting Customer BehaviourA Group review and long-term strategy were the focus topics of the recent Jardine Matheson Group’s 2019 Asia Pacific Regional Board meeting, held at Mandarin Oriental, Singapore.

A host of external guest speakers also shared their insights on several topical business trends and issues. Professor Jason Davis, Associate Professor of Entrepreneurship and Family Enterprise, INSEAD spoke about corporate digital strategy with a focus on ride-sharing platforms, while Professor Tommy Koh, Singapore Ambassador-at-Large covered recent political, economic and social developments and their impacts. To close, Professor Andrew Scott from the London Business School, the co-author of the book The 100-Year Life, shared his research on prolonged human life and how this trend could impact consumption. A group of chief executive officers also took part in a panel session hosted by Group Strategy Director Mark Greenberg discussing the different consumption behaviours of millennials and silvers, and the implications on Group businesses.

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A Celebration of British Trade to ChinaThe 65th anniversary of the first Western business delegation to China was marked with a meeting in Beijing with Chinese President Xi Jinping.

The event, led by 48 Group Club Chairman Stephen Perry, was attended by Jardine Matheson Group Director Lord Sassoon and the chairmen or chief executives of HSBC, Prudential, Arup and Linklaters. Also present were Lord Mandelson, Professor Peter Nolan and British Ambassador to China Dame Barbara Woodward. Representation from China included State Councilor Yang Jiechi, China Council for the Promotion of International Trade, Vice Chairman Zhang Shenfeng and Ambassador to the UK Liu Xiaoming.

Cambodia and Vietnam in the SpotlightTruong Hai Auto Corporation (THACO) and Vinamilk were just two of the Jardine Matheson business partners visited by Jardine Matheson Group Director Lord Sassoon in a packed programme of company meetings across Cambodia and Vietnam in February.

In Vietnam, Lord Sassoon, Jardine Cycle & Carriage Managing Director Alex Newbigging, and Jardine Matheson Group Vietnam Country Chairman Alain Cany met the chairmen of THACO and Vinamilk and the chief executives of REE Corp and Vinamilk. In Cambodia, Lord Sassoon met the Cambodian Minister of Education, Youth and Sport, HE Dr Hang Chuon Naron, as well as Jardines’ partners in Lucky and the Chip Mong Insee Cement business.

Mandarin Oriental Hyde Park Celebrates ReopeningFormer US Secretary of State Dr Henry Kissinger and his wife were special guests at the first major private event – hosted by Lord and Lady Powell – in the recently-reopened public rooms at the Mandarin Oriental Hyde Park following last year’s fire.

During his visit to London, Dr Kissinger called on Prime Minister Theresa May and attended a memorial service for the late Lord Carrington, former British Foreign Secretary. The Kissingers and Powells have been friends since 1971; Dr Kissinger and Lord Powell first worked together when the US was opening up to China under Chairman Mao. Lord Powell is a director of Jardine Strategic and Hongkong Land and was previously on the Mandarin Oriental Board.

From left to right: Jardine Matheson Group Director Lord Sassoon; Professor Peter Nolan; 48 Group Club Chairman Stephen Perry; Chinese President Xi Jinping; HSBC Chairman Mark Tucker; Lord Mandelson; and British Ambassador to China Dame Barbara Woodward.

From left to right: Lord Powell of Bayswater, KCMG; Nancy Kissinger; Lady Carla Powell; former US Secretary of State, Dr Henry A Kissinger; and Mandarin Oriental Hyde Park, London, General Manager Amanda Hyndman.

From left to right: THACO Chairman Tran Ba Duong; Jardine Matheson Group Director Lord Sassoon; and Jardine Cycle & Carriage Managing Director Alex Newbigging.


Home-Grown Innovation is Making a Difference

Fifth right: Innovate Jardines Chief Executive Officer Michael Poon and the Innovate Jardines team.

Constantly innovating and adapting to stay aligned with market trends has been one of the major growth drivers for Jardines for more than 185 years.

Meeting this challenge in the digital age is a priority for the Innovate Jardines (IJ) Chief Executive Officer, Michael Poon. In this interview, Mr Poon shares more about IJ’s areas of expertise, the support it offers to Group businesses and operations, and the opportunities and challenges ahead.

In simple terms, please describe the role of IJ and the team’s objectives.

At a high level, the role of IJ is twofold. One is to help instil a culture of innovation across our Group’s businesses. The second goal is to help drive business impact in our companies using technology or other innovation processes.

What are the skill sets of the members of the IJ team?

The background of IJ is a combination of things. We have long-term colleagues with a lot of experience working

for Jardines; we have people who have worked in start-ups and as management consultants, some in technology; and we have new Jardine Executive Trainee Scheme college grads starting out. So we have a diverse set of backgrounds and it’s a team with many talents that can help transformation.

As the team is relatively new, what were your initial focus areas; and what will be the major focus areas in 2019 and beyond?

When we started initially, we focused on building awareness of the team, and on the internal culture, which was very much around the funding of Innovation Challenges and running a lot of workshops.

In 2019 we will continue to push both the internal: the culture piece and the external: the business impact piece. We’ve carried out proof-of-concepts and trial ideas, now we want to scale it up; so it’s almost like we want to be more ambitious, taking things to the next level. We’re not really doing different things, we’re building on our success and upping our game.

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Perspective

Right: Innovate Jardines General Manager C K Yap introduced Jardines to over 800 start-up founders and corporate leaders during the Startup Autobahn Expo Day last year.

Looking ahead, what are some of the innovation opportunities and challenges in the near term?

We continue to have great opportunities in terms of having lots of customers and lots of centralised data, that we can use to better serve our customers and be more operationally efficient. We’ve also helped change the mindsets of people about how they execute on some of these things, to operationalise it, make it happen and scale it. In terms of challenges, I think they’re the same as they’ve always been. It’s always difficult to try new things, to do things in a way that people aren’t used to.

Finally, the December Innovation Showcase attracted many video entries – how would you rate the quality of the projects submitted, and what’s the appetite for digital transformation across Jardines’ companies?

We were really impressed by the 281 video entries received, and the 34,000 votes submitted! The number of responses and the quality of the videos was so overwhelming we had a difficult choice in narrowing it down to only six. I think it really demonstrates the strength and the desire to put in the hard work across the Group to do things better for our customers.

What have been some of the major milestones achieved so far? How does the team measure success?

It’s fair to say our milestones would be some of the ideas that we have funded that have gone on to become catalysts of much broader transformation, such as the creation of United Tractors Digital. More than 120 full-time staff are focused on digitalising the business, and more than 20 RPA (robotic process automation) projects have been kick-started across the group.

Also, following our Group-wide innovation challenges, we’ve seen the creation of innovation teams within the businesses, such as at Hongkong Land and Zung Fu, which have gone on to host their own challenges.

Awareness has really changed if we think about the mindset, openness and willingness to work with technology. We have been involved in some external partnerships like Startup Autobahn, NIO Capital and the Astra WeLab joint venture.

It was inspiring to see just how much innovative work is taking

place across the Group. It is clear that we have the passion and

enthusiasm to experiment and find new ways of delivering better

experiences for our customers.

Ben Keswick


Innovation Showcase 2018 – Our Top Six Innovation Champions and their Winning IdeasLike finalists in the Dragons’ Den or Shark Tank TV shows, teams representing Gammon Construction, Hong Kong Air Cargo Terminals Limited (Hactl), Zung Fu, Mandarin Oriental Hotel Group, and FIFGROUP and United Tractors (UT) both from Astra brought their ‘A game’ to the 2018 Innovation Showcase final at Jardine House last December.

Their high-tech solutions and the outcomes produced for their businesses were highlighted by each team in five-minute pitch presentations. To win the hearts and minds of more than 100 senior managers in the audience, including Jardines Executive Chairman and Managing Director Ben Keswick, many teams incorporated theatre, video, music and other creative hooks to stand out.

And The Winners Were…Gambot™, Gammon Construction’s robot, with artificial intelligence (AI), was voted the best entry by the audience at the finals. Gambot™’s advanced tech, which delivers significant productivity and safety improvements, is transforming the way Gammon works. Incorporating a virtual assistant, co-creation integration, computer vision and AI decision-making,

FIFGROUP, Astra: Customer-Based Financing Through Digitalisation of Customer Journey

The FIFGROUP at Astra project was the ‘people’s choice’ winner, attracting the most online votes from employees across the Group. Their complete solution, which digitised the process of lending money to customers – from application to risk analysis, account management and more – has produced important benefits including cost reductions, more repeat business and increased market share.

Jardines Executive Chairman and Managing Director Ben Keswick gets an up-close look at FIFGROUP’s project.

The Gambot™ technology in action at a construction site.

Innovation means, first of all, thinking differently.

We also need courage and persistence because there will be

doubts and challenges on the journey.

GammonDirector & Chief Information Officer

Horace Chu

Gambot™ enables staff to access real-time data and analytics on their devices. This information can be used to improve site safety, optimise resources, enable more sharing of information with stakeholders and enhance co-ordination and collaboration between clients and partners.

Gambot™ team members: Alan Kong, Alan Mo, Alan Wan, Dominic Yu, Eva Chan, Franco Fung, Horace Chu, Kenneth Wong, Kitto Chung, Lavender Liu, Lee Hopkins, Sammy Lai and Woody Dung.

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Perspective

Other Finalists and Their ProjectsUT, Astra: Credit Risk Scanner and Customer Analytics

As Indonesia’s biggest heavy equipment distributor – with nearly half of its sales on credit – UT wanted to improve risk assessment processes to reduce payment default rates from customers. Using AI and machine learning, UT developed a credit risk scanner and an extensive customer profiling dashboard, which are both expected to improve UT’s bottom line by over US$10 million per year.

Zung Fu: High-Speed Self-Checkout

Zung Fu developed a high-speed self-checkout solution that enables customers to pick up their vehicle after-hours following a service. The project originated from Zung Fu’s internal idea challenge hosted by the Speedworks innovation team that called for new ideas to improve customer service and convenience.

Hactl: Smart Cargo Locating

Hactl wanted to improve the accuracy and efficiency of moving and storing large cargo items in its warehouse at the Hong Kong International Airport. To achieve this, Hactl custom-built a warehouse GPS using computer vision and integrated technologies that is expected to save an estimated 20,000 work hours annually.

Mandarin Oriental Hotel Group: Technology Innovation – MyMO

As hospitality employees are often on the move, they receive a lot of their information from their manager and team noticeboards. To speed up information sharing, Mandarin Oriental developed MyMO, an employee app that transformed colleague engagement, operational processes and guest experiences. MyMO features streams to share information and ideas, a chatbot, and language translation, enabling employees to make faster decisions on the go.

UT staff use the credit risk scanner to enhance their risk assessment processes.

High-speed Checkout is a 24/7 self-checkout service that enables customers to collect their cars at their convenience, at any time.

Hactl’s Smart Forklift tracks the cargo-handling route to improve operational efficiencies.

MyMO app provides a channel for sharing ideas and information across the group.


Jardine Cycle & Carriage Celebrates 120 Years of SoutheastAsian Partnerships

Founded in 1899, Jardine Cycle & Carriage (JC&C) has grown in tandem with the development and modernisation of Southeast Asia, and is today a leading Singapore-listed company with strategic interests across the region. Besides the milestone of 120 years since its founding, 2019 also marks the 50th year since the company was first listed on the Stock Exchange of Malaysia and Singapore.

JC&C’s business interests span a diverse range of sectors including automotive, financial services, infrastructure, cement, power production, real estate and dairy, with a combined revenue of over US$40 billion in 2018. Through these business interests, JC&C continues to support the urbanisation of Southeast Asia and the emerging ASEAN middle class.

With 120 years of partnerships in Southeast Asia, JC&C Managing Director Alex Newbigging said, “Our investments are long-term and strategic in nature. They are rooted in the fundamentals of the industries we invest in and never purely based on short-term metrics alone. We have built a strong track record of investing in companies with robust financial performance, strong leadership, sound governance and long-term potential.”

Exceptional Journeys

Jointly celebrating this milestone is JC&C’s automotive brand, Cycle & Carriage, which represents 10 brands across Malaysia, Myanmar and Singapore. In conjunction with the anniversary, Cycle & Carriage unveiled its new brand promise, Exceptional Journeys, which encapsulates its passion to create people-focused experiences and underscores its commitment to serving customers, partners, employees and communities.

“Being 120 years old doesn’t make us a traditional company. We see ourselves as a brand that has understood and responded to the changing needs of people – our customers, employees and partners. We have long-serving employees who have been with us for over 40 years. We have also been a trusted partner of one of the world’s most well-known marques, Mercedes-Benz, for nearly 70 years,” said JC&C Regional Managing Director Haslam Preeston.

As part of the anniversary celebrations, Cycle & Carriage launched a customer campaign in Malaysia, Myanmar and Singapore to give away 120 exceptional journeys to enticing destinations Korea, Mongolia and Nepal (www.cyclecarriage.com/120).

Jardine Cycle & Carriage celebrates a rich history spanning over a century.

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FrontRunners

From left to right: Hongkong Land Executive Director Raymond Chow; representative of Manolis & Company Asia Limited Peter Ryder; member of Central Party Committee, General Secretary and Vice President of Vietnam Father Land Front Central Committee Hau A Lenh; Hongkong Land Chief Executive Robert Wong; Chan Hung Polimex Limited Director Dang Hoang Binh; Politburo member, Secretary of Hanoi Party Committee Hoang Trung Hai; Chief Representative of Jardine Matheson Group in Vietnam Alain Cany; Hongkong Land Executive Director Robert Garman; and Doan Ket International Company General Director Cao Ly Anh.

Astra and GOJEK Launch Transport JVDrivers in Indonesia will soon have more opportunities to generate, or grow their incomes, thanks to a new joint venture (JV) announced by Astra and GOJEK in March.

Under this JV, Astra, Indonesia’s leading automobile distributor, will provide cars to GOJEK to expand its online door-to-door transportation services. Astra will also invest US$100 million in GOJEK to increase its total funding of GOJEK to US$250 million (Astra made its first investment in GOJEK in 2018).

The fleet of several thousand cars will be equipped with Astra’s fleet management solution as well as the ride-hailing technology in the GOJEK app, specifically for GO-CAR. This new partnership enables drivers to generate income from the online door-to-door transport offering and GO-CAR services.

Launched in January 2015, GOJEK is now a major digital player in Southeast Asia. GOJEK has evolved into a super-app providing a transactional ecosystem connecting millions of customers to millions of drivers, merchants, and service providers.

As of December 2018, GOJEK and its ecosystem of apps have been downloaded by more than 130 million consumers across the region, with more than two million registered driver partners, up to 400,000 merchant partners, and over 60,000 service providers.

Hongkong Land Celebrates 20 Years of Iconic Development in HanoiLast November, Hongkong Land celebrated the 20th anniversary of 63 Ly Thai To, an eight-level Grade A retail and office development in the heart of Hanoi.

“Hongkong Land early on recognised the potential of Vietnam and its capital city Hanoi, dating back to the beginning of the 1990s. We are proud to have played a role in developing commercial space of the highest international standards in the city,” said Hongkong Land Chief Executive Robert Wong. “The success of 63 Ly Thai To over two decades

reflects the close cooperation we have cultivated with our partners and tenants.”

Completed in March 1998, 63 Ly Thai To was Hongkong Land’s second property development in central Hanoi. It is owned by Hongkong Land, with Chan Hung Polimex Limited under The Vietnam Father Land Front, and Manolis & Company Asia Limited, as joint venture partners. It is one of the first buildings in Vietnam to have column-free floors and under-floor cable trunking, with international standards of construction, facilities and management.

More recently, Hongkong Land has developed residential property in Ho Chi Minh City. Hongkong Land completed and handed over its first luxury high-rise residential development, The Nassim, last year. It is also involved in two luxury high-rise residential developments in District 1 and the Thu Thiem New Urban area.


Mandarin Oriental: London Property Reopens and MO Extends Global FootprintIt has been a busy few months for Mandarin Oriental with new hotel openings in Dubai, Qatar, China and Italy, the reopening of the London property, and the announcement of an exciting new property in New York.

Luxury in the Heart of Dubai

The beachfront-located Mandarin Oriental Jumeira, Dubai opened in February. Sitting in the heart of Dubai, just a stone’s throw from the water’s edge, the hotel is designed by acclaimed international designer Jeffrey Wilkes. It offers a range of spacious, elegant guest rooms and suites, most with private balconies and terraces, providing views of the pristine ocean or the city’s impressive skyline.

Modern and Traditional Design Showcased in Doha

March marked the official opening of the stylish urban Mandarin Oriental, Doha. Located in the Msheireb Downtown Doha district, the property features spacious accommodation that blends contemporary elements with notes of Qatari design traditions, and a range of exciting dining options. It also has an expansive spa offering holistic wellness treatments for body, mind and spirit.

First Mandarin Oriental Property in Beijing

Mandarin Oriental Wangfujing, located in the heart of historic Beijing, is the first Mandarin Oriental property in China’s capital city. The 73-room boutique hotel, which opened in March, takes its name from the lively Wangfujing district in which it is located,

The terrace view at Mandarin Oriental Wangfujing in Beijing.

and is designed specifically to meet the sophisticated needs of the contemporary traveller, combining residential style, luxurious amenities and amazing views of the Forbidden City.

Historic Lago di Como Property

The date of 15 April was notable for the opening of Mandarin Oriental, Lago di Como following the renovation of the historic lakefront property. The 19th-century Villa Roccabruna is at the heart of the resort, which features 21 rooms, 52 suites and two private, stand-alone villas. Hotel guests enjoy a private setting on the sunlit shores of the lake, nestled within verdant gardens. Located in Blevio village, the hotel is within easy reach of Milan and the Malpensa international airport, while central Como and many other attractions are close by.

London Restoration Completed

Mandarin Oriental Hyde Park reopened in its entirety on 15 April having completed the most extensive restoration in its 117-year history. Following the reopening of the public spaces in December 2018, the hotel now unveils all-new guest rooms and suites, including two newly created expansive penthouse suites.

Location, Location, Location

Mandarin Oriental will boast one of the best addresses in New York following an agreement to brand and manage 69 luxurious residences on Fifth Avenue. Mandarin Oriental Residences at 685 Fifth Avenue are being developed in an elegant 1920s building on the corner of Fifth Avenue and 54th Street. Due to be completed in 2021, the residences will feature a variety of facilities including a library and lounge on the top floor of the building, with clear views of Central Park.

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Front Runners

Gammon Helps Hong Kong Move Towards a Cleaner FutureAs part of Gammon’s commitment to reducing its environmental impact, it has cooperated with its client Sun Hung Kai Properties and joint venture partner, Sanfield, to decarbonise its energy consumption at the Sai Sha Road widening and associated infrastructure project site offices.

The project team installed a 45kW solar photovoltaic array to join CLP Power’s Renewable Energy Feed-in Tariff (FiT) scheme. Under this scheme, the joint venture is receiving HK$4 (US$0.50) for every kWh generated. This is the first Hong Kong construction site to sell power as part of the FiT programme, and the solar power renewable energy generation system has an estimated payback period of five years.

Faster, Cleaner Power

Gammon has also adopted an early engagement approach to enable quicker on-site electrification at four work areas in the Sai Sha Road project. Replacing diesel generators with solar power reduces exhaust fumes and greenhouse gas emissions as well as noise pollution, while also decreasing land and water contamination caused by diesel storage and filling.

These efforts tangibly demonstrate Gammon’s support for the Environment Bureau’s promotion of renewable energy and aligns with Hong Kong’s long-term decarbonisation strategy.

United Tractors Diversifies Portfolio by Acquiring Gold Mining BusinessAstra subsidiary PT United Tractors Tbk has completed the acquisition of 95% shares in PT Agincourt Resources, a mining company engaged in exploration, mining and mineral processing of gold in North Sumatra, for approximately US$1 billion.

United Tractors President Director Gidion Hasan remarked, “The acquisition of PT Agincourt Resources is part of the company’s strategic portfolio diversification and expansion in other mineral fields, including gold. In the future, the company expects to have a more balanced business portfolio that will generate sustainable earning contribution in the long term.”

PT Agincourt Resources operates Martabe Gold Mine located in North Sumatra, which sold around 410,000 ounces of gold in 2018. As of December 2018, the mineral resource of Martabe Gold Mine stood at around 8.1 million ounces of gold, with an estimated gold reserve of 4.5 million ounces.


Menara Astra Marks the 62nd Anniversary of Astra

The inauguration of the striking Menara Astra building, and the unveiling of a statue of Astra’s founding father William Soeryadjaya, were some highlights to mark Astra’s 62nd anniversary on 20 February.

At 261 metres tall, the 63-floor Menara Astra building dominates Jakarta’s skyline. It is also a Building and Construction Authority Green Mark Platinum-certified building as it meets world-class environmental standards and boasts a 40% energy efficiency rating.

A Rich Past and Bright Future Ahead

Speaking at the inauguration event, Rini Soemarno, who was President Director of PT Astra International Tbk from 1998 to 2000, and currently serves as Indonesia’s Minister of State-Owned Enterprises, was moved to tears when the statue of William Soeryadjaya was unveiled.

She said, “I knew Oom William and his family. I joined the company in 1998 and helped him prepare the company to go public to achieve professional management. That was his goal. I was also moved because in 1998 Astra was close to being declared bankrupt, but now, seeing the company open its own building, I am emotional but also very proud of the company’s achievements.”

In his opening remarks, Lophiga Surbakti, Chairman of Ikatan Karyawan Astra International – IKASI (Astra International Employees Association) PT Astra International Tbk, said, “We should be grateful that Astra currently remains and maintains its best performance today. We are honoured to have the opportunity to grow our careers and give significant contributions to support the nation’s advancement.”

The event was also notable for the recognition of long-serving Astra staff. Employees who been with the company for 10, 20, 25 and 30 years were celebrated, as well as those retiring.

Astra Celebrates 62nd Birthday

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Front Runners

JEC Secures Contract for Hong Kong’s Largest Landfill Gas Power Generation ProjectJardine Engineering Corporation (JEC) has been awarded a contract for Hong Kong’s largest landfill gas power generation project.

The company was awarded the contract from CLP Power Hong Kong Limited for the project in the West New Territories Landfill (WENT Landfill). JEC will build and operate a facility to convert waste landfill gas (LFG) to electrical energy. The project is in support of the Government’s carbon reduction policies to combat climate change and transform Hong Kong into a smarter and greener city.

Located at Nim Wan in Tuen Mun, WENT Landfill is Hong Kong’s largest landfill. At present, some LFG is used to generate electricity for on-site facilities and waste water treatment. After the generator site is established, unutilised LFG is expected to produce enough electrical energy to power over 17,000 four-person households each year.

C&C Bintang has launched Mercedes-Benz Star Mobile in Malaysia, delivering maintenance and repair services right to the customer’s doorstep.

Cycle & Carriage Bintang Launches First Mercedes-Benz Star Mobile Service in MalaysiaCycle & Carriage (C&C) Bintang recently launched the Mercedes-Benz Star Mobile – a first-of-its-kind service offering in Malaysia – that provides Mercedes-Benz customers with maintenance and repair services right at their doorstep.

Customers can schedule an appointment with any C&C dealership within the Klang Valley to enjoy the service, which includes scheduled maintenance services, wiper blade replacement and key battery or infrared replacements. The Star Mobile is housed within a Mercedes-Benz Vito van manned by two qualified technicians.

The initiative is in line with C&C’s focus on creating exceptional people-focused experiences and enhancing the customer journey, said C&C Bintang Chief Executive Officer Wilfrid Foo.

“C&C Bintang is delighted to partner with Mercedes-Benz Malaysia to launch the Mercedes-Benz Star Mobile service that brings added convenience and peace of mind to our customers,” said Mr Foo.

C&C also launched the Star Galleria mobile showroom, which allows Mercedes-Benz fans to get an up-close-and-personal look at the brand in multiple locations across Malaysia. This innovative retailing programme is another effort that brings the Mercedes-Benz showroom experience to customers.


IKEA: New Stores for Indonesia, Pop-Ups Trialled in Taiwan, and a Bakery CollabIKEA continues to break new ground on various fronts across the region.

New Stores Coming to Jakarta and Bandung

A second IKEA store in Indonesia is set to open by the end of 2020. A ground-breaking ceremony was held in November to mark the start of construction of the IKEA Jakarta Garden City store. This 89,000-square-metre store will comprise three floors and a parking area for 1,300 vehicles.

In neighbouring Bandung city, the first store to be located outside Greater Jakarta is also scheduled to open in late 2020. Located at Kota Baru Parahyangan, the IKEA Bandung store is expected to attract customers from Bandung, its surrounding districts and neighbouring cities. The ground-breaking ceremony for the 35,000-square-metre store was held in March.

Night Market Pop-Ups in Taiwan

In addition to snacking on delicious Taiwanese street food, night market visitors in Taipei and Taichung had the chance to shop at NT$100 IKEA pop-up stores over winter and spring.

Commenting on the pop-up stores, which were open from December to April, Adrian Worth, General Manager of IKEA Taiwan said, “We opened the pop-up

stores to highlight NT$100 (US$3.30) priced products which we haven’t promoted before. We chose the night markets as they enabled us to reach out to different consumer groups.”

Close to 200 products were sold in the pop-up stores including tableware, kitchen items, home decorations, pet products and items for children.

Bakery Collaboration

IKEA Indonesia and the HERO supermarket chain recently partnered to open a bakery at the IKEA Alam Sutera store selling freshly baked pastries, cakes, and more. More than 80,000 items have been sold since the bakery’s launch last December. Based on this success, more varieties of bread and pastries will be added to the menu soon.

Happy customers at one of the IKEA pop-up stores in Taiwan.

Visitors to the IKEA Alam Sutera store can now purchase freshly baked pastries and bread items.

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Front Runners

SERA Launches AstraFMS – a Tech-Based Solution for Transportation and Logistic Fleet ManagementMaximising transport efficiencies is an ongoing focus for many companies. To address this issue, PT Serasi Autoraya (SERA) – an Astra business – recently launched a technology-based fleet management solution called AstraFMS. This solution enables many companies to optimise their business productivity while reducing fleet costs.

Speaking about AstraFMS, SERA Director Hadi Winarto said, “With this system, a comprehensive solution is provided for our customers to monitor their operational management of transportation systems covering the vehicle fleet, the condition of the driver, operational costs, time management, travel routes, and even the physical condition of the vehicle.”

“AstraFMS provides data and connectivity to enable our customers to analyse and improve efficiency, effectiveness, security and safety – these are key areas if they want to fulfil their fleet operational needs in logistic and passenger transportation,” he added.

These benefits have been enjoyed by over 2,000 logistic and passenger fleet customers in various industries such as the financial, automotive, mining, FMCG (fast-moving consumer goods) and distribution sectors.

Cycle & Carriage Singapore Exclusive Distributor of Industry-Leading Electric ForkliftsCycle & Carriage (C&C) Singapore has made its first foray into the material-handling equipment sector. The move comes following an agreement with BYD, a world-leader in new energy and battery technologies, to become the exclusive distributor for BYD’s lithium iron phosphate electric forklifts.

Powered by the revolutionary lithium iron phosphate battery, the BYD electric forklifts are designed to drive operational efficiency with a zero emission, zero pollution promise.

“With stricter carbon emission standards and the growing importance of corporate sustainability, we believe that lithium battery technology will be a game changer for the material-handling industry, replacing diesel and conventional lead-acid electric forklifts,” said C&C Singapore Managing Director Eric Chan. “In addition, this exclusive distributorship expands C&C’s automotive offerings and will strengthen our electric vehicle knowledge and expertise which we envision will be the future of the industry.”

In addition to driving C&C Singapore’s commercial vehicles portfolio, this new partnership with BYD will enable C&C Singapore to gain operating insights of new energy solutions through cutting-edge lithium battery technology, which will enhance its knowledge of current and future electric vehicle automotive offerings.


CelebratingSuccess

Hongkong Land Bags Prestigious Awards

Hongkong Land (HKL) executives have been busy attending award ceremonies over the past few months, accepting accolades in Hong Kong and Singapore recognising excellence in several areas.

Health and Safety Leader

HKL’s Central portfolio in Hong Kong won the Asia Pacific Best Occupational Health and Safety Award presented by The Hong Kong Chapter of International Facility Management Association. The award recognises the quality of HKL’s occupational health and safety programmes and the positive impact of related technology.

HKL employs a predictive and preventative strategy to ensure the health and safety of staff and tenants. Attainment of certificates recognising excellent water and air quality, regular training and emergency drills, and annual audits are some of the many initiatives taken. Key award criteria benchmarks include clear roles and responsibilities of workers, managers, and safety coordinators, ongoing training programmes, and the effectiveness of related activities and initiatives.

Green Leadership

HKL Singapore’s environmental sustainability best practices and efforts were recognised by the Singapore Building and Construction Authority’s (BCA) newly launched Green Mark for Healthier Workplaces Scheme.

The company received the Green Mark Award for Buildings in the Gold Plus category. BCA award judges praised HKL for its efforts to optimise efficiencies in its One Raffles Link property especially its use of high-performance air filters, carbon dioxide and temperature sensors display, and a stormwater collection system used for irrigation and other purposes.

The five key assessment areas of the Green Mark for Healthier Workplaces Scheme are: sustainable design and management, energy and resource management, office environment, workplace health and well-being, and advanced green and health features. These areas impact office design and operations while also encouraging tenants and employees to directly manage their health and well-being.

Best Retail Development

HKL also bagged notable accolades at the prestigious MIPIM Asia real estate awards held in Hong Kong last year. The company won two awards in the Best Retail Development category – a gold for Landmark Riverside Park – Phase II: Danzishi Old Street in Chongqing, China; and bronze for WF CENTRAL in Beijing, China. The awards recognised outstanding concepts, architecture, design, customer service and tenant mix to create a unique shopping experience for customers.

Landmark Riverside Park – Phase II: Danzishi Old Street in Chongqing, China.

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Asuransi Astra Named One of Indonesia’s Most Valuable BrandsAsuransi Astra has received one of Indonesia’s most prestigious branding awards.

In being named one of the BrandZ Top 50 Most Valuable Indonesian Brands 2018, Asuransi Astra is the first insurance company to be recognised on this list.

The company was praised for its strong brand equity built through its social campaign programmes including #PijarIlmu supporting education, and #BerkahSenyum during Ramadan. Asuransi Astra was also commended for service innovations that enable customers to access emergency assistance, file a claim and track its status, and purchase policies through Garda Mobile Otocare app.

Asuransi Astra was ranked 41st and its brand is valued at US$280 million. BrandZ Top 50 Most Valuable Indonesian Brands 2018 is an award organised by WPP, a global communications specialist, and conducted by a global research company, Kantar Millward Brown.

Asuransi Astra’s innovation reputation was further boosted with the launch of GarXia, an industry-first chatbot in Indonesia designed to enable a fast and easy way to purchase car insurance.

Gambot™ has already been widely implemented in over 120 projects and is actively used by 2,700 Gammon employees.

Gammon’s Gambot™ Enters the Winner’s Circle TwiceGammon Construction’s Artificial Intelligence (AI) robot, Gambot™ has won a brace of awards in recent months.

At the end of last year, Gammon was named the Operating Model Master of the Year at the IDC Digital Transformation Awards 2018 in Singapore. The accolade recognised Gammon’s pioneering use of AI – through Gambot™ – in a real project-based context. Gammon was one of 13 winners hailed as the ‘best of the best’ from the more than 600 regional project nominations submitted.

Gambot™ also took top honours at the Innovate Jardines Competition – you can read more about this in the Perspective section. Digital G (Gammon’s new digital technology business) and the ACE Dashboard (a centralised cloud-based database) were also placed in the top 30 of the contest that attracted 300 entries last year.

Launched in 2017, Gambot™ is Gammon’s first AI robot using Computer Vision to capture and analyse construction site activities. This feature and others have enabled Gammon to enjoy a more than 10,000% increase in safety submissions. Today, over 70% of Gammon staff use the system every day.


Food waste from Tai Po factories is delivered to the Organic Resources Recovery Centre in Siu Ho Wan for the production of biogas and compost.

Self-ordering kiosks are among the innovative digital-focused offerings that have been introduced by JRG Taiwan to help improve sales and customer service.

Maxim’s Group Strengthens its Reputation as a Community and Environmental LeaderMaxim’s Group is leading by example when it comes to giving back to the community and protecting the environment.

Social Capital Builder

In recognition of its outstanding contribution to community development, Maxim’s Group recently received the Social Capital Builder Logo Award presented by Hong Kong’s Community Investment and Inclusion Fund (CIIF) of the Labour and Welfare Bureau.

Maxim’s Group is committed to giving back through activities such as the Surplus Bread Donation, Kiddy Heart Canteen, Silver Hair Kitchen and Friendly Restaurant programmes. The company focuses on food sharing and sustainability, and helping the disadvantaged, disabled, and elderly. The biennial Social Capital Builder Awards celebrate the social capital efforts of citizens from all walks of life.

Sustainability Role Model

Maxim’s Group also received the ‘U Green Award – Excellence of Environmental Contributions’ by U Magazine for the sixth consecutive year.

The award recognises the contribution of Maxim’s Group in environmental protection and its commitment to promote sustainability across different brands. Initiatives include reducing the use of single-use plastics in outlets, recycling good waste and used cooking oil, and donating surplus bread to feed people in need. Moving forward, the company aims to further optimise its resources and inculcate ‘green good habits’ among staff, business partners, and the general public.

JRG Taiwan Wins Big at Yum! Jardine Restaurant Group (JRG) Taiwan walked away with a host of awards presented at the 2018 Yum! Conference held in Singapore.

In the Yum! Annual Pizza Hut Conference, JRG Taiwan won the Better on Digital Champion award for embracing digital transformation and performance marketing. The company grew online sales revenue by 18.65% points over November and December 2018, with average return on ad-spend increasing from 26.79 to 62.07. Pizza Hut Taiwan also won the Talent Powerhouse award for their roll-out of the Leading with Heart Program and Team Member Experience Workshop.

In addition, KFC Taiwan collected the Digital Technology award at the 2018 Yum! Annual KFC Conference. This accolade recognised KFC Taiwan’s strong track record of digital innovation.

Last year for example, the Taiwan team launched the LINE ordering bot – with an official LINE account – the first of its kind in Taiwan. The LINE messenger service provided a convenient ordering experience that attracted new customers and built incremental sales. The team predicts that this service will account for about 3% of total business this year.

A digital kiosk was also launched in Taiwan last year that has improved operational efficiency and convenience for customers. This success led to more kiosk roll-outs in January 2019. These initiatives and others enabled KFC Taiwan to increase sales by 54%, and its customer base by 45%, year on year.

The Yum! awards recognise the success and best practices of leading Yum brand (KFC, Pizza Hut and Taco Bell) businesses and operations.

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Celebrating Success

‘Double Happy’ Awards Night for HactlIt was a ‘double happy’ night for Hong Kong Air Cargo Terminals Ltd (Hactl) at the first-ever Pride of Ground Handling Awards held in Gothenburg.

In addition to the company winning the prestigious Best Station award, Hactl Ground Services Supervisor Chung Cho Sim Felix was also highly commended in the Rising Star category.

Hactl Chief Executive Officer Wilson Kwong said, “We are delighted to have received the Best Station award in these, the first-ever Pride of Ground Handling Awards. Ground handling – particularly on the cargo side of the business – has traditionally received very little public recognition of the vital role it plays in the aviation industry.”

He added, “We also congratulate Felix; he thoroughly deserves this recognition, but he is also representative of many others in our organisation who have displayed commitment and professionalism from an early age.”

More than 100 entries were received for the awards in five categories: Best Station; Best Handler-Airline Innovation; Ramp Safety; Rising Star; and Unsung Hero judged by a panel of 14 sector experts. Launched in 2018, the awards celebrate excellence in ground services, and recognise individuals whose hard work and professionalism underpin the global aviation business.

Cycle & Carriage is the only company in Singapore to be awarded the ‘Best Company to Work For’ accolade four years in a row.

LED light bulbs were installed in the warehouse to reduce power usage and costs.

Cycle & Carriage Singapore Named ‘Best Company to Work For’ for Fourth Year RunningFor the fourth year running, Cycle & Carriage (C&C) Singapore has been named the ‘Best Company to Work For’ by HR Asia. As the only company in Singapore to achieve this ‘four-peat’, the ongoing success is testament to C&C’s commitment to developing and providing rewarding careers. In a competitive landscape for talent, the average length of stay for a C&C employee is an impressive 11.8 years. C&C employees are also encouraged and empowered to constantly deliver the best solutions for customers.

C&C believes in creating Exceptional Journeys for employees in many areas including training and career development. At the annual Excellent Service Award (EXSA) 2019, organised by the Singapore Retailers’ Association, 19 C&C employees were recognised for their service excellence.

Tradeport Receives Hong Kong Carbon Reduction AwardA prestigious award was recently presented to Tradeport in recognition of its environmental best practices.

As part of the Hong Kong International Airport Carbon Reduction Award Scheme 2018, the Airport Authority Hong Kong awarded the accolade to Tradeport for its Warehouse LED Lighting and Solar Panel System.

This award, presented to 15 of the airport’s more than 60 business partners, assessed the carbon/energy-saving and environmental benefits delivered by the respective partners.


Art and A Capella to the Fore at MINDSET Expression Carnival in Hong Kong

On Mental Health from the Jardine Ambassadors

For Our Future

A recent art carnival, featuring the work of people recovering from mental illness, was the finale event of the MINDSET Expression project in Hong Kong. Over the past four years – under the MINDSET Expression programme – a range of art projects have been run to enhance the mental wellness and positive psychology of the people involved.

In addition to the art showcase, the finale featured interactive workshops and performances including sand painting, puppetry, music, and drama. Jardine Ambassadors were also busy serving as event helpers and participating in a large-group a capella performance.

Officiated by Leung Sai Cheong, Chief Social Work Officer (Rehabilitation and Medical Social Services) of Social Welfare Department and Dr Lau Fung Ha, Head of Art Promotion Office of Leisure and Cultural

Services Department, the finale event was attended by more than 450 people, including 80 colleagues from Group companies and their families.

The carnival was organised by MINDSET and its NGO partners, Baptist Oi Kwan Social Service, Caritas Wellness Link (Tsuen Wan), Castle Peak Hospital and New Life Psychiatric Rehabilitation Association.

Right: People in recovery from Caritas have learnt to express their emotions through performance.

Below: The sand painting performance by participants from Castle Peak Hospital was very well-received by the audience.

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Inter-School Mental Health Knowledge Competition A SuccessKwok Tak Seng Catholic Secondary School emerged as the champion of the Inter-school Mental Health Knowledge Competition held in January.

Contested by 90 students from 10 schools, the student advocates were asked questions related to mental health information covered in prior programme workshops. The advocates were also asked to develop a slogan to promote better understanding and acceptance of people with mental illness. A number of mini sports games were also run. The competition – an initiative under the broad Health in Mind programme – was held at CCC Kei Chun Primary School in Kwai Chung, Hong Kong.

Students shared creative ideas on promoting mental health through group discussion.

On the Up and Up – Strong Support for the 2018 Challenge & CarnivalMINDSET Care Limited, the registered charity of the Jardine Matheson Group in Singapore, successfully raised S$397,000 (US$291,500) for mental health at the MINDSET Challenge & Carnival 2018. Held at the Marina Bay Financial Centre, Tower 1 in late October, this annual vertical race and carnival is MINDSET’s signature event to raise funds and awareness for mental health.

The event attracted 280 race participants and 2,200 carnival-goers, including 250 mental health persons-in-recovery (PIRs) and caregivers from voluntary welfare organisations. For the first time, 30 PIRs and caregivers participated in the vertical race, climbing five floors to the top of the tower to further reinforce MINDSET’s commitment to promote inclusivity and diversity.

The funds will be used to support the MINDSET Learning Hub (MLH), Singapore’s first and only training and job placement centre that provides Workforce Skills Qualifications (WSQ) and non-WSQ training for PIRs. Launched in October 2016 in partnership with the Singapore Association for Mental Health, MLH has since trained 306 persons and successfully placed 170 individuals in the workforce.

MINDSET Singapore Chairman Alex Newbigging said, “We believe that everyone should be given his or her opportunity in society. At Jardines, we have been

providing job opportunities for mental health PIRs within our 19 businesses in Singapore. Since 2011, we have placed over 160 PIRs in jobs within the Group. We have also donated over S$5.7 million (US$4.2 million) towards various mental health programmes. We hope that more firms will support inclusivity and the integration of mental health PIRs in the workplace.”

Over 280 race participants took up the 33-floor challenge in support of mental health.


For Our Future

Commended for Good Governance and Corporate Giving LeadershipMINDSET Care Limited’s commitment to upholding the highest, strictest standards of governance has been recognised in Singapore when it was recently awarded the Charity Governance Award by the Charity Council of Singapore.

MINDSET Care, the Jardines-registered charity in Singapore, was lauded for its high standards of governance in line with the code of conduct set out by the Council. The award also affirms MINDSET as a role model for other charities in Singapore to benchmark their governance efforts against. A rigorous assessment and interview session is part of the judging process for the award that attracted more than 1,000 submissions.

MINDSET was also awarded the Charity Transparency Award for the third consecutive year in 2018, in recognition of its disclosure best practices based on the Council’s charity transparency framework.

The Champion of Good award was another accolade garnered by MINDSET. Presented by the National Volunteer & Philanthropy Centre, the award recognises MINDSET’s efforts in effecting positive change in the mental health community in Singapore.

A strong relationship between MINDSET and its beneficiary, MINDSET Learning Hub, allows the hub to continue effectively helping mental health PIRs through training programmes and placement opportunities.

From balloon workshops to mindful breathing, companies across Jardines have been hosting events to support mental health awareness.

Hactl colleagues attended a balloon modelling workshop, where people in recovery from mental illness acted as tutors. The interaction enables Jardines’ employees to learn more about and better understand people recovering from mental health issues. A basic introduction to mental health was also shared by a social worker during the workshop.

At Landmark Oriental a workshop on mindful breathing was held, where participants practised this exercise while making a sparkling Mind Jar.

Top left: Jardines’ employees interact with and learn from people in recovery at events and sessions like this balloon modelling workshop.

Above and left: The process of making a Mind Jar was both fun and educational.

Health Promotion Goes Company-Wide

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Jardine Aviation Academy – Flying HighAs part of its efforts to share best practices and improve industry standards, the Jardine Aviation Academy (JAA) recently hosted two Yunnan Airport Group delegations.

JAA partnered with Hong Kong International Aviation Academy to run an eight-week training programme for the Yunnan Airport Group delegates. Training topics covered safety, marketing, quality assurance, risk management and more. Upon completion of the programme, participants gained many new technical skills and insights that they will put into practice in their respective workplaces.

The Teddy Love Project, a recent charity initiative run by Zung Fu with support from Mercedes-Benz Hong Kong, was successful in raising funds to purchase a new Mercedes-Benz Vito van for the New Life Psychiatric Rehabilitation Association (NLPRA).

Funds were largely generated from sales of a limited-edition Mercedes-Benz cuddly bear, said Zung Fu Chief Executive Benjamin Birks.

“With the sale of every teddy bear from the Mercedes-Benz showrooms in Hong Kong and Macau and the Mercedes me Store, HK$100 (US$13) of the HK$300 (US$39) purchase price was contributed to acquire a brand-new Mercedes-Benz Vito van,” Mr Birks said.

Teddy Love Fundraiser Supports Mental Health Rehab Programmes in Hong Kong

The Yunnan Airport Group delegates paid a visit to the Jardine Aviation Services Group Cargo Unit to learn more about air cargo operations.

The van will be used to transport mental health patients to support their daily commutes and participate in social activities and social enterprise programmes, where they can gain the necessary skills and confidence for open employment, and community integration.

“The Teddy Love Project allows us to provide direct support to community social enterprises, and it’s encouraging to see all the opportunities it brings to the community,” said Mr Birks.

Mercedes-Benz Hong Kong President and CEO Frederik Gollob said, “The van donation is a tangible way to offer mental health patients better access to critical services and rehabilitation programmes.”

Left: Zung Fu Chief Executive Benjamin Birks and, right, Jardine Matheson Group Deputy Managing Director Y K Pang present the key of the Vito van to New Life Psychiatric Rehabilitation Association Chief Executive Officer Amy Fung at the handover ceremony during the grand opening of Mercedes-Benz Brand Centre, Hong Kong.


For Our Future

IKEA Hong Kong has replaced most of the single-use plastics in IKEA Restaurants and IKEA Bistros with products made from degradable materials including takeaway boxes, paper straws and wooden cutlery. A HK$1 (US$0.13) discount has also been introduced to encourage customers to bring their own food containers for takeaway meals at IKEA Restaurants. In addition, ready-to-use cleaned food containers are available.

Since the start of 2019, IKEA has also stopped providing single-use plastic bags and produce bags across all its stores in Hong Kong. This could help to save 550,000 plastic bags and 440,000 produce bags every year.

IKEA hopes to help effect a positive change to the environment and community in Hong Kong by reducing the usage of single-use plastics, to minimise the negative impact of plastic waste on the environment.

IKEA Hong Kong Country Marketing Manager Roxy Cheng said, “We understand that changing habits could be a hassle to our customers; however, we are keen to work together to establish a BYOB (bring your own bag) mindset to reduce use of single-use plastic bags in everyday life. With this in mind, we believe we can bring a positive impact to the environment and the future together.”

Turning Waste Oil into EnergyIt’s a tasty proposition: restaurants are converting used cooking oil to a source of energy. Maxim’s Group has partnered with Shell to use biodiesel produced from its used cooking oil to power its delivery fleet in Hong Kong. With an annual consumption of 396,000 litres, over 100 delivery trucks from two food production plants are currently using biodiesel as part of the company’s sustainable development.

Maxim’s Group has been committed to environmental protection through various key initiatives since 2009, including the signature Surplus Bread Donation Program, which enables volunteers to collect spare bread from its cake shops across town and donate to the needy.

Through several green initiatives, IKEA Hong Kong hopes to reduce the number of plastic and produce bags used every year, by up to 550,000 and 440,000 respectively.

IKEA Hong Kong Says ‘No’ to Single-Use Plastics

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Playing for Change in Indonesia The importance of child’s play was recently reinforced by IKEA Indonesia. As part of its support for the company’s global Let’s Play for Change programme, IKEA Indonesia and Save the Children Indonesia set up a play area in its store. Through the play area and interactive games, in addition to talk show programmes with various media, IKEA and Save the Children helped to raise awareness of the importance of play and its impact on child development.

In addition, for every seasonal soft toy sold during the campaign period, IKEA Indonesia donated €1 (US$1.12) to Save the Children Indonesia to support their play and education efforts for disabled children. By the end of the campaign, more than 2,600 seasonal soft toys were sold.

Astra Supports National Press DayA signing ceremony to announce the development of a sea toll road, as well as education programmes, were some of the highlights of this year’s Hari Pers Nasional (National Press Day) event in Surabaya, East Java.

Commemorating the founding of Persatuan Wartawan Indonesia (PWI), the Indonesian Journalists Association, the 2019 event was attended by President Joko Widodo. In his speech, the president

The colourful play area created in the IKEA Alam Sutera store for the Let’s Play for Change campaign promoted the benefits of play for children, and for the family as a whole.

thanked national news reporters for their commitment to providing trusted, independent information in an age where fake news is published on many social media channels.

As well as the president’s address, the event was notable for the signing of a Memorandum of Understanding (MoU) between the Ministry of Transportation and PWI to develop a sea toll road. PWI, PT Astra International Tbk, and other private-sector companies also signed an MoU to promote education and training programmes covering industry best practices and support for disaster-impacted communities.


Graduates in China, Hong Kong, Singapore, the United Kingdom and Vietnam are now more aware of, and attracted to, the diverse career opportunities offered by Jardines. They were the target of a recent Jardines Employer Brand campaign – in particular, high-potential graduates eager to lead, explore new boundaries, and bring fresh thinking to the Group businesses as part of the Jardine Executive Trainee Scheme (JETS).

Turning Heads and Changing Minds

The branding initiative aimed to refresh the Jardines brand and highlight the innovative, diverse, and exciting career pathways offered to Jardine Executive Trainees. Relaunched in mid-2018, the programme has had a significant impact, especially in driving up the number of applications for JETS – this increased by more than four times compared to application numbers received in 2016.

Brand awareness and appeal has also improved. At the end of 2018 a customised employer brand attractiveness survey was run by Universum – an employer branding specialist – to see where Jardines stands compared to competitors and if this ranking has improved since 2016.

Singapore registered the biggest upswing, with Jardines rising 35 places from a ranking of 58 in 2016 to 23 in 2018. In Hong Kong, the ranking improved 11 places to 21 in 2018 from 32 in 2016. Students in the United Kingdom are also more aware of Jardines with a ranking of 34 in 2018 compared to 39 in 2016.

Commenting on the campaign, Jardine Matheson Group HR Director John Nolan said, “The launch of the Jardines Employer Brand campaign clearly demonstrates that the more people learn about our story, reach, and impact, the more they want to join us and pursue the opportunities offered by our diverse businesses.”

Branding Campaign Helps Drive Record Number of Grad Applications

The JETS launch in China included a presentation made to Peking University students.

OurPeople

People in the Group Stephen Gore has been appointed Group Finance Director for Jardine Cycle & Carriage, based in Singapore. He succeeds Adrian Teng, who stepped down from the role in March.

Mr Gore joined Jardines in 2017 after nearly 25 years in investment banking and most recently held the role of Chief Financial Officer, Jardine Pacific and Jardine Motors Group.

Jocelyn Lam is the new Group Head of Taxation for Jardine Matheson. Ms Lam, who has over 20 years of tax experience across Asia Pacific, joins from Search Investment Group where she was Executive Director, Tax Planning and Estate Planning, providing tax advisory and compliance advice for the Group. She takes over from Betty Chan who is retiring after a distinguished 27-year career with Jardines, where she helped build and lead Group Taxation, playing a key role in ensuring tax compliance in jurisdictions where the Group operates as well as supporting many M&A transactions.

Outreach Makes a Difference

Social media and digital channels were also used extensively to connect with potential new talent, noted Mr Nolan.

A new careers site: careers.jardines.com, featuring testimonials from current trainees, was also created. In addition, pop-up JETS Cafés set up at Nanyang Technological University and the National University of Singapore were visited by more than 1,000 students in a day.

Other related activities included the launch of JETS in China and Vietnam in 2018, as well as an internship initiative in China, which has subsequently been introduced in Hong Kong this year – collectively, close to 3,000 applications have been received for the new internship programmes.

Given the significant rise in JETS application numbers, the Employer Brand campaign has achieved its primary objective. It has also dramatically increased awareness of both the Jardines brand and the exciting career opportunities offered by the Group, among top graduates in the target markets.

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Group Corporate Affairs Jardine Matheson Limited 48/F Jardine House Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group.

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