Motorola MotoTRBO Firmware 2.3A Release Notes (June 2014)

MOTOTRBO® System Release Notes

Professional Commercial Radios (PCR) & Accessories

Version: R2.3A

Date: June 6, 2014

Release 2.3A Motorola Solutions Page | 2

Contents Overview ....................................................................................................................................................... 3

Definitions ..................................................................................................................................................... 3

What’s new in the Release ............................................................................................................................ 4

Product Versions ........................................................................................................................................... 9

Application Developer Documentation ........................................................................................................ 9

Known issues in product release ................................................................................................................ 10

Resolved issues in product release ............................................................................................................. 12


Overview This section details the known MOTOTRBO product issues, which remain outstanding at the time of this release of software to the field.

Known product issues are divided into two categories:

• Known issues contained within the current release

• Resolved Issues that have now been fixed within the current release

Definitions A known issue is a problem that is currently unresolved (open).

A closed or resolved issue is one that has been repaired and no longer should occur in the product after upgrading to the new product version.

The risk and workaround aspects are included in the release note description (Known Issues) for overall assessment of the problem.


What’s new in the Release

1) Hospitality (Job Ticket) Enhancements a. Create New Work Tickets through the radio menu

• Available in Job Ticket enabled radios with color displays: XPR5550, XPR5580 mobiles and XPR7550, XPR7580, SL7550, SL7580 and SL7590 portables.

• User can create job tickets from the radio and send it to Property Management System • The ticket templates and codes are configurable via the MOTOTRBO CPS • Templates to create Work Tickets can be set up for 5 functional area categories, within

each category - 8 different task selections can be defined, with choices to select from a Pull-down List, Free Text Entry field and Numeric-only entry fields.

• The radio keeps only the last one sent ticket in memory • Middleware gateways, like DAPage Hospitality and StreetTrek Mail Server, break up the

information received from the radio and populate specific fields in the property management system

b. Sign-in / Sign-out capability from the radio • User can Sign-in and Sign-out of the Property or Personnel Management System from the

radio menu • Sign-in status is stored in the radio until it’s powered down or user signs out manually • Sign-in menu is only available on Digital channels, once enabled via CPS • Sign-In/Out message follows the standard ARS User Register/Deregister protocol

NOTE: It is CRITICAL to work with the middleware developer (Comtran, DAPage, etc) when setting up the Work Ticket templates and defining the Tags and Index numbers in the radio codeplug!

2. Emergency Alarm on XPR3300, XPR5350, XPR5380, XPR 7350, XPR 7380 a) Non-Display portables and Numeric only mobiles, will now be able to Decode Emergency

Alarms and send and Acknowledgement back to the initiator. b) When an Emergency Alarm is received, the radio’s Red LED will begin to flash and the

Emergency Tone will sound – just like display radios do today. c) Exit alarm mode:

• Pressing the Emergency Off/On button will clear the alarm, exit the emergency mode and stop the emergency indication (Red LED / Tone)

• Channel change or Power down will clear the alarm and exit Emergency • Pressing any Programmable Button will silent Emergency Tone (LED remains Red)

d) Available on All systems that can support Emergency: MDC, Digital Conventional, IP Site Connect, Capacity Plus, Linked Capacity Plus and Connect Plus (Release 1.5)

3. MDC Call Alert will now be available on XPR3000’s

MDC was available in XPR3000’s even before, but Call Alert was missing and now has been added.

4. Quick Text messages will now be available for XPR3000’s portables or XPR2500 mobiles a) The XPR2500 and 3500 have a display, so users can select a canned text message from a list,

send and receive messages. b) For the XPR3300 non-display radios – text messages can only be sent, and will have to be set to

a programmable button.


5. Digital Telephone Interconnect via Contact List (XPR2500 & XPR3500) or Programmable Button (XPR3300) where wireless phone coverage is not available HKVN4271 - Digital Telephone Interconnect (XRP2500, XPR3300, XPR3500) license required

6. Enhanced Codeplug password protection a) Codeplug Password will henceforth be encrypted when transferring between MOTOTRBO

Subscriber and CPS to address a security weakness that allowed the original password to be intercepted with IP packet monitoring software

b) Codeplug password can be set to None, Read Only or Read & Write for increased security

MOTOTRBO

Connect Plus

Password Policy

Password Required

Password Policy

Password Required

None Read Only

Read &

Write

None Read Only

Read &

Write

Read No Yes Yes

Read No Yes Yes

Write No No Yes

Write No No Yes

Clone No No Yes

Clone No No Yes

Open Archive No Yes Yes

Open Archive No Yes Yes

Save Archive No No No

Save Archive No No No

Save As Archive No No No

Save As Archive No No No

Print on Report No Yes Yes

Device Upgrade + No No No

Device Upgrade + No No No

OTAP Read N/A N/A N/A

Device Recovery * No No Yes

OTAP Write** No No No

Device Convert * (3600 <-> MOTOTRBO)

No No Yes

OTAP Read ** No Yes Yes

OTAP Write ** No No No

+ Password and codeplug configuration are preserved - the system programming remains protected * Recovers to factory default value - original radio system information is not compromised ** System access and OTAP Key are required - radio system configuration information is protected

c. A common password can be used for MOTOTRBO radio codeplug and Connect Plus option

board codeplug. d. Connect Plus CPS (release 1.5 onward) will check the subscriber firmware for password

validation, before it’s allowed to read the codeplug and frequency information from the option board.

e. When the subscriber codeplug password is set to Read or Read&Write, the radio will set an Unique Identifier with the Connect Plus option board - to prevent password bypassing by placing the option board in another unit with a known password.

f. Setting the Codeplug password in the subscriber to None will reset the Unique Identifier with option board.


NOTE: If you plan on changing a radio board or sending a radio for repair – Read the radio codeplug first, set the password to None and Write the changes back to the radio. This process will reset the Unique Identifier, so when you received the radio back, you can simply clone the radio codeplug. If you don’t - the Unique Identifier in the Option Board and the new Radio Board will not match, so you will have to Erase the option board, then flash it with Connect Plus software again and re-program.

g. The new Read & Write codeplug password policy can be applied to All MOTOTRBO subscriber radios – Commercial Digital, Entry Professional, Core, Professional Enhanced and Specialized models.

h. Repeaters will support the Read&Write codeplug password at a future date i. All system configurations, Conventional, IP Site Connect, Capacity Plus, LCP including

Connect Plus (release 1.5 onward) will be supported

j. If a codeplug password is lost or unknown • Motorola Tech Support must be contacted for assistance during business hours 7am – 7

pm CST, Monday – Friday. Any request after hours - will be handled during the next business day.

• Motorola will verify the Serial Number and whether the person, who is requesting to have a radio unlocked, is from the same dealership that originally sold the radio. If he or she isn’t – Motorola will have to obtain the consent of original Channel Partner who sold the unit, before releasing the recovery mechanism.

• Cycle time between request and issue of recovery password will vary between a few hours and few days, depending on the history of the radios in question – if consent from another channel partner has to be obtained – the cycle time may be longer.

• Recovery mechanism is specific to a particular radio – based on the Serial Number • Recovery Master Password can only be used until 11:59pm on the day of issue

NOTE: A $40 Service Fee will apply for every radio that has to be unlocked!

7. Ergonomic changes for XPR5550, XPR5580 XPR7550, XPR7580 SL-series a) Contact Search results will from now on be listed in Alphabetical order by 1st character, in the

name, for quickly finding a person of interest Former Design: Search the Contacts in the radio by typing “D” led to following results:

1) Andy Michaels 2) Back Door 3) Commander 4) David Smith


New Design: Search the Contacts in the radio by typing “D” will lead to following: 1) David Smith 2) Dennis Black 3) Don Curry 4) Dwain Luna 5) Andy Michaels

b) Contact List will from now on be virtually split into Enterprise and User entries

Enterprise part of the Contact List • Created via CPS • Users can only Edit (can NOT Add or Delete)

User part of Contact List • Created through front keypad by radio users • Users can Add, Edit and Delete • CPS can NOT Add or Edit – can only completely wipe out (Delete All)

c) Preserves User Data • User entered information: Contacts, Sent & Received Text Messages, Job Tickets and

radio operation Call Log, will be stored in a separate partition from the rest of the radio configurations, so that information can be preserved when writing or updating the radio (via USB or OTAP)

• CPS can only Delete All user entered information if a radio will be assigned to a new user

d) Notification Menu changes on XPR5550, XPR7550, XPR7580, SL series

The Notification Menu is a consolidated list for all missed events, such as unread Text Messages or Job Tickets, missed Call Alerts or missed Private Calls.

Former Design:

• While the Notification Menu is on the radio display (e.g. Unread Text Message or Job Ticket) • Pressing the PTT gives a Negative (Bonk) Tone until the Notification screen was cleared

New Design:

• While the Notification Menu is on the radio display (e.g. Unread Text Message or Job Ticket) • Pressing the PTT dismisses the Notification screen and initiates a call to the talkgroup /

channel designated by Channel Selector position • Star icon reminder appears in the status line and missed event Alert continues to sound

8. Digital Telephone Ring Tone change - specially for user operating in High Noise environments

• Former Design used a sequence of long, low sounding tones, with long pauses in between, which were easier to mask by machine humming noise.

• New Design consists of multiple, quicker and higher pitched tones, with much shorter pauses in between – with the intention to cut through the humming machine noise and grab the radio users’ attention more easily.

NOTE: The ring tone is generated by the repeater, so to implement the new Telephone Ring Tone, only the repeater connected to the Telephone Patch box, has to be upgraded to the latest firmware – fielded subscribers don’t have to be touched.


9. New “Digital Satellite Receiver” Operation Mode choice for the XPR and MTR3000 repeaters -allows the stations to be deployed as remote receivers in a Digital Voting systems, in a Capacity Plus or Linked Capacity Plus mode, without the need for trunking licensers in those receive-only stations.

10. Enhanced Audio and Data Routing to Option Board - Provides Option Board developers with a

generic interface for applications like: 1. Audio recording and playback 2. Low speed data 3. 3rd party encryption for voice and data, with the exception of CSBK data call

11) Network Application Interface (MNIS) Enhancements

a) Inbound RSSI at which the repeater received the location data, will now be passed along to the tracking application, so more factually accurate RF coverage maps can be created.

b) Location Tracking applications will now have an option for ARS Query that can verify whether a radio is truly turned ON, but the user has not moved, or the radio has been turned OFF but the map still reflects its last known location – making location tracking more accurate.

Please consult your 3rd Party Application vendor to verify when their solutions will support any of these new features

NOTE: MOTOTRBO Premium Software Feature EID’s purchased after December 23rd 2013 require CPS version 10.0 or greater, to Register and Activate.

For a quick overview of the above enhancements, you may watch the webcast recording from the link below. The presentation can even be viewed from your smartphone. http://engage.vevent.com/rt/msichannelcommunicat~052114

For a more detailed overview of the changes and enhancements in this MOTOTRBO release, including CPS programming – please view the “PCT1007 - MOTOTRBO Firmware Release 2.3a” webinar recording on LMS (https://learning.motorolasolutions.com)

Also see – Resolved Issues in product release section.

http://engage.vevent.com/rt/msichannelcommunicat~052114�

https://learning.motorolasolutions.com/�


Product Versions Listed below are all MOTOTRBO Product types with a reference to the released version of software

MOTOTRBO Product Version Supported in Release Subscriber – MOTOTRBO 2.0 (including SL Series) Subscriber – MOTOTRBO Subscriber – MOTOTRBO Light

R02.30.10 R01.12.11 R01.00.10

3600 Trunking Subscriber R01.10.22* XPR 8300, XPR 8400, MTR3000 Repeaters R02.30.12 CPS R10.5 Radio Management R01.02.02 Air Tracer R7.5 Tuner R10.7 RDAC R5.5 Device Discovery Mobility Service (DDMS) R03.12.5000 MOTOTRBO Network Interface Service (MNIS) R02.31.5000 Multi Channel Device Driver (MCDD) R2.1.3 *Firmware has not changed since November 2013

Application Developer Documentation MOTOTRBO Application Services & Topologies Overview, Version 02.02 MOTOTRBO XCMP / XNL Development Specification: Version 02.17 MOTOTRBO XCMP/XNL Development Guide: Version 01.18 MOTOTRBO XCMP / XNL Repeater Specification: Version v01.05 MOTOTRBO Device Discover and Mobility Service-to-Watcher Interface Guide Specification: Version 1.02 MOTOTRBO ARS Development Specification: Version 02.00 MOTOTRBO Link Establishment Protocol Specification: Version 01.02 MOTOTRBO Repeater Call Monitoring Protocol Specification: Version 01.02 MOTOTRBO Network Interface Service Development Guide: Version 01.02 MOTOTRBO Network Application CSBK Protocol Specification: Version 01.01 MOTOTRBO ADK Text Guide: Version 01.09 MOTOTRBO ADK Text Specification: Version 01.05 MOTOTRBO ADK Option Board Guide: Version 02.10


Known issues in product release

Issue Number TFSPD00026429 Product / Version CPS User Impact Description Remote Monitor menu remains checked when XPR3300 & XPR3500 are updated from codeplug

04.01.06 to codeplug 06.01.08 Frequency of Occurrence 100% Trigger NA Special Configurations NA Recovery Method Since codeplug 04.01.06 does not support Remote Monitor functionality, there should be no

change/impact Recovery Time N/A Workarounds No impact to user, but to avoid confusion, the CPS programmer should manually uncheck the

"Remote Monitor" menu

Issue Number TFSPD00026395 Product / Version CPS User Impact Description Error#1214 pops out when attempting to write R02.06.04 archive to radio with R02.30.10

firmware Frequency of Occurrence 100% Trigger 1. Program R02.06.04 radio

2. Update radio firmware from R02.06.04 to R02.30.10

3. Write R02.06.04 archive to R02.30.10 radio Special Configurations NA Recovery Method NA Recovery Time NA Workarounds Use the R02.30.10 read out archive to write to the radio

Issue Number TFSPD00024411 Product / Version CPS User Impact Description Multi-Selection for Private Call/Group Call in devices that don’t support “Route Type” in Digital

Call, does not work. User will only be able to edit Call ID, other fields are grayed out. Frequency of Occurrence 100% Trigger 1. Open a CP200d, CM200d, CM300d, XPR2500, XPR3300, XPR3500 archive, which does not

support Route Type in Digital Call

2. Go to Contacts > Digital, add some Private Call or Group Call

3. Multi-Select calls Special Configurations NA Recovery Method NA Recovery Time NA Workarounds Configure one Contact / Call at a time


Issue Number CCMPD01881908 Product / Version All MOTOTRBO2.0 radios User Impact Description Emergency alarm will fail if "Emergency Retry" field is set to "0" on Capacity Plus systems Frequency of Occurrence 100% Trigger TX Emergency alarm on Capacity Plus system with Emergency retry field set to “0”, while

unmuting to a call Special Configurations Emergency retry set to “0” on Capacity Plus system. Recovery Method NA Recovery Time NA Workarounds Change the "Emergency retry" to a nonzero value, default is "1"

Issue Number CCMPD01788916 Product / Version All MOTOTRBO 2.0 radios User Impact Description When admit criteria is set to ‘Correct PL’, radio user may get ‘Channel Busy’ upon Selective Call

transmission, if there is ongoing transmission over the air with matching PL. Frequency of Occurrence 100% Trigger Selective Call transmission Special Configurations Admit Criteria: Correct PL Recovery Method NA Recovery Time NA Workarounds User will have to set the Admit Criteria to ‘Always’

Issue Number CCMPD01874830 Product / Version All MOTOTRBO2.0 radios User Impact Description AGC toggle using the radio Menu does not work Frequency of Occurrence 100% Trigger User toggle AGC feature Special Configurations NA Recovery Method NA Recovery Time NA Workarounds User needs to reprogram Mic Gain to disable AGC via CPS


Resolved issues in product release

Resolved issues are the known product problems that were reported in products releases, but have now been fixed or closed.

SR# Version Found Description

FSB10863 R02.30.02 XPR & MTR: Voice calls initiated by an IP Voice Application in MOTOTRBO IP Site Connect mode may be unsuccessful, after upgrading the repeaters to R02.30.02

FSB10862 R02.30.02 XPR & MTR: Data calls initiated by an IP Data Application in MOTOTRBO™ IP Site Connect mode may be unsuccessful, after upgrading the repeaters to R02.30.02

FSB10861 R02.30.02 XPR & MTR: Repeaters used in Capacity Plus Data Revert Channels may stop sending data to an IP Data Application, after upgrading to R02.30.02

FSB10846 R02.30.02 XPR & MTR: Digital Telephone Patch (DTP) no longer works on a Linked Capacity Plus and Capacity Plus Systems, after upgrading the repeaters to R02.30.02

CCMPD01833105 R01.11.20 XPR4550 & XPR6550: Howling Effect when AF Suppressor is Enabled

CCMPD01825832 R01.11.20 XPR4550: Receive audio is garbled, when the AF Suppressor is Enabled in the menu after upgraded to R01.11.20

CCMPD01813954 R02.03.01

SL7550: Radio will randomly hang when operating in Bluetooth mode after the pairing is completed - issue happens on both HK200 and the third party Bluetooth earpiece.

CCMPD01859835 R02.30.01 SL7550: The radio’s battery indicator does not show fully charged after charging overnight with the standard plug-in charger

CCMPD01842781 R01.00.00

In MDCl, pre-time is prolonged to make it consistent with legacy HT750, where it affects the emergency button, but not every transmission. For certain MDC IDs (2270 and 2264) when the emergency button is pressed the radio does not always get the acknowledgment back to stop the radio from sending out the emergency. Increased the Acknowledgement to resolve the issue.

CCMPD01850080 MATRIX1.6 XPR6550: Will not decode QCII when the A tone is 2 seconds in duration

CCMPD01839685 R01.09.00 XPR6550: Customer observed that the radio would directly shut down during key up, without giving low battery alert

CCMPD01829411 R01.00.00 CM200d: Off hook disables PL option doesn't work. The radio will not unmute to the CSQ call even if the setting is enabled.

CCMPD01871796 R02.04.00

MOTOTRBO2.0: If MIC AGC is enabled then disabled the in radio menu, the MIC Gain settings no longer take effect and seems the value has been changed to default

CCMPD01783259 R02.04.00 XPR5000’s: Rear Mic Gain can't be adjusted over 20 dB

CCMPD01840824 R02.06.21 XPR7550: If "self test pass tone" is disabled, then radio is powered up with while programming cable is connected, the audio will not be routed to internal speaker.

CCMPD01876097 R02.04.00 XPR7550: For a particular Zone, only the Zone Voice Announcement (VA) is heard. No Channel announcement is played. The correct behavior should be Voice Announcement for Zone, followed by announcement for the Channel.

CCMPD01846698

All MOTOTRBO: The codeplug password can be captured using Wireshark while reading the radio with CPS.

CCMPD01879432 R02.04.00 MOTOTRBO2.0: Volume and channel knobs not working after upgrading the radio, but power knob is able to power off the radio. Radio recovered after power cycling.

CCMPD01874683 R1.12.02 Audio quality issue with MOTOTRBO Tuner after 1.12.02 update

CCMPD01871164 PARADISE2.0

XPR5350: Mobile radio rear connector PTT is set for Data PTT with the RX Audio set to Flat Unsquelch. After the radio keys up using Data PTT on an analog channel, if the user changes channel to a digital channel and keys up, using the Mic PTT, the mic audio no longer transmits correctly and is garbled/corrupted.

CCMPD01851153 R02.20.02 XPR8400: TX Power calculated wrong if DC TX Power is set < 5.0W and AC TX power (low) is set to above 5W

CCMPD01852139 R02.20.02 XPR8400: When the AC power supply changes to DC power, the TX power setting is changed from 40W to 10W but the Low Power alarm threshold doesn’t update, so it will trigger a false low power alarm in some scenarios.

CCMPD01852118 R02.20.10 When sending WL_CHNL_Statu to 3rd party application, the wrong slot number value(3) is given. Changed the slot number to “0” to represent the rest channel.

CCMPD01872726 R02.30.02 MTR3000: 3rd party Watch Monitoring application will stop receiving data from repeaters, if the 3rd part application is outside the subnet of the monitored Repeaters and the application has a Peer ID larger than all the Peers in the subnet.


CCMPD01867747 R02.30.02 XPR & MTR: IPSC wide area slot interface, the application receives CTS for data calls, however the sequence number is always set to 0.

CCMPD01863357 R02.30.02

MTR3000: Whenever the customer resets their repeater after updating the firmware using Remote Repeater Programming, they may notice a significant delay in connecting to the Ethernet network. Additionally, the brick serial number of their TX codeplug may be reset to that of the RX codeplug.

CCMPD01888297 R02.30.02 MTR3000: If the customer changes the CPS setting Mode on a MTR3000 Satellite Receiver (T7713A) to either “Disabled” or “Digital Voter” the repeater will no longer function and the settings cannot be changed back in CPS.

CCMPD01890209 R01.09.00 For the subscriber which have radio ID same as controller ID, if ETCA is enabled, this Subscriber will not be able to initiate Voce calls during call hang time.

Motorola MotoTRBO Firmware 2.3A Release Notes (June 2014)

Technology

Transcript of Motorola MotoTRBO Firmware 2.3A Release Notes (June 2014)