Motorola Solutions Confidential Restricted MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC

and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.

SUMMER INTERNSHIP: 2014

July 31st, 2014

Matthew Doyle TECHNICAL PUBLICATIONS, MOTOROLA SOLUTIONS STATE UNIVERSITY OF NEW YORK AT OSWEGO, HCI

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.

Motorola Solutions Confidential Restricted

Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved

EDUCATION • State University of New York at Oswego - Undergrad

• BA in Communication Studies & Social Interaction (2012) • Focus in Computer-Mediated Communication

• State University of New York at Oswego - Masters • MA in Human-Computer Interaction (2015) • Focus in Data Science

• Research Experience • UX using Facebook (2012) • UX using Google Glass (2012) • HCI using Microsoft Kinect (2013-Present)

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OVERVIEW • Working with John Califano & Geri Matzner • Technical Publications

•  Develop user guides for assisted programs according to department process and guidelines • Develop on-device scanner User Guide using Motorola

Reader Application • Develop process and specifications for optimal bar code

reading • Suggest improvements from experiences while

developing guides

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OBSTACLES • No previous experience in technical writing. • Little familiarity with digital scanners and device management software.

• No previous knowledge of content management tools. • No previous XML knowledge.

Solution = Learn Quickly

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DS4800 PRODUCT REFERENCE GUIDE • Skills Used: Vasont CMS & Arbortext Editor

• Develop On-device User Guide compatible with Motorola Reader Application

• Learn DITA XML • Test all bar codes for mobile compatibility

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MOBILITY LIFECYCLE MANAGEMENT USER GUIDE

• Skilled Used: Adobe Framemaker 9 • Created User Guide for MLM Software • Learn user perspective of MLM • Collaborate with Content and Learning teams

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TAKEAWAYS • Utilization of content development tools. •  Improved question asking ability. • Persistence. • Organization. • Thinking Algorithmically.

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THANK YOU! • Thank you for believing in me and giving me the freedom

to work independently on meaningful projects that will be used in the near future to help and teach other employees.

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