Motivational communication

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Motivational communication The power of the positive sentence Primary and secondary thought Th imporance of how we say what we say The communication method © Fabio Arangio - Graphic designer & instructor

Transcript of Motivational communication

Motivationalcommunication

The power of the positive sentencePrimary and secondary thought

Th imporance of how we say what we sayThe communication method

© Fabio Arangio - Graphic designer & instructor

communicationdeclarative imperative

requestsquestionsstatement

positive negativepositive negative

sharing imposing

?unexpected

results

rhetorical

© Fabio Arangio - Graphic designer & instructor

communicationdeclarative imperative

requestsquestionsstatement

positive negativepositive negative

sharing imposing

rhetorical

© Fabio Arangio - Graphic designer & instructor

primary though secondary thought

positive negative

thought that originates immediately as a result of sensory input (i.e. a communication act)

instinctivebefore reasoninguses our innate learning toolsnot yet mediated

thought that gets elaborated through our reasoning skills in order to respond to a primary thought input

after reasoningmediated by our culture/ past experienceuses our aquired learning toolssubjective way to experience life

positiveonly

thought

© Fabio Arangio - Graphic designer & instructor

negativethe ability of comprehending the negation, the negative meaning, the negative sentence is an acquired ability and is not innate to human kind

it belongs to the realm of the secondary though

i.e. small children do respond to a negative command as if it was a positive demand:“do not touch the fire”, and the child goes and try to touch it

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© Fabio Arangio - Graphic designer & instructor

positivethe ability of comprehending a positive statement, the positive meaning, the positive sentence is an innate ability to human kind

it belongs to the realm of the primary though

most effective way to communicate in the era of “too much information” where we got so many inputs all the time that we do not process everything that we experience with our secondary thoughtco

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unic

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thou

ght

© Fabio Arangio - Graphic designer & instructor

statistics studies say that positive motivating techniques (encouraging) offers better results in training rather than pressure and severity (push)

statistics also reveal that positive performances are not expected to last forver, as well as the negative ones, for the so calles law of “regression to the average”

motivatingcommunication

© Fabio Arangio - Graphic designer & instructor

motivatingcommunication

we access to both the primary and secondary process of thinking of the targeted user

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motivatingcommunication

declarative/positivesimple/clearinvolvingencouraging

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you can easily see there are five dots without actually count

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you will have to count and eventually group the dots into groups of 5 or less

© Fabio Arangio - Graphic designer & instructor

you will have to count and eventually group the dots into groups of 5 or less

© Fabio Arangio - Graphic designer & instructor

you will have to count and eventually group the dots into groups of 5 or less

© Fabio Arangio - Graphic designer & instructor

in advertising you want to focus the communication on a

unique selling propositionan innovative feature of the product that will tell the product from the competitors

© Fabio Arangio - Graphic designer & instructor

our learning experience is more immediate and complete as simpler and clearer the input is

say less to let people understand more

© Fabio Arangio - Graphic designer & instructor

motivatingcommunication

declarative/positivesimple/clearinvolvingencouraging

© Fabio Arangio - Graphic designer & instructor

our attention tends to focus on elements which are familiar to usin the murmuring of a crowd we can isolate and tell someone speaking i.e. our language or talking of something we are interesting in or generically pronouce your name

eye-tracking studies indicates that a human image on a layout catches our attention better than any other element and the representation of eyes and hands on a layout leads the movement of the eyes

© Fabio Arangio - Graphic designer & instructor

motivatingcommunication

declarative/positivesimple/clearinvolvingencouraging

© Fabio Arangio - Graphic designer & instructor

statistics studies say that positive motivating techniques (encouraging) offers better results in training rather than pressure and severity (push)statistics also reveal that positive performances are not expected to last forver, as well as the negative ones, for the so calles law of “regression to the average”

© Fabio Arangio - Graphic designer & instructor