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MOTIVATING YOUR STAFF: STRATEGIES FOR SUPERVISORS

AN INFOPEOPLE WEBINARSEPTEMBER 11, 2018

LAUREN HAYS

A LITTLE ABOUT ME…

¡ Instructional and Research Librarian at MidAmerica Nazarene University in Olathe, Kansas

¡ Background in education

¡ Enjoys dogs, traveling, and home

POLL

What is the number one factor in staff motivation?

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MOTIVATIONAL THEORIES

Intrinsic Extrinsic

HERZBERG’S TWO-FACTOR THEORY OF MOTIVATION

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INTRINSIC MOTIVATION WITHIN HERZBERG’S TWO-FACTOR THEORY

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EXTRINSIC MOTIVATION WITHIN HERZBERG’S TWO-FACTOR THEORY

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Influenced by Hygiene Factors

Working conditionsCoworker relationsPolicies and rulesSupervisor qualityBase wage, salary

Herzberg’s Two Factor Principle

Job Dissatisfaction

Influenced by Motivator Factors

Achievement Recognition

ResponsibilityWork itself

AdvancementPersonal growth

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Increasing the motivator factors increases job

satisfaction

Improving the hygiene factors decreases job dissatisfaction

Job Satisfaction

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JOB FACTORS THAT LEAD TO WORKPLACE DISSATISFACTION AND SATISFACTION

¡ Key Idea: You can not motivate people out of dissatisfaction.

¡ Key Idea: To decrease dissatisfaction get rid of the tangible problems that frustrate employees.

¡ Key Idea: You can motivate people to satisfaction.

¡ Key Idea: To increase satisfaction focus on the intangibles that do lead to motivation

CONNECTING MOTIVATION AND LIBRARY USERS

Herzberg’s Two-Factor Theory of Motivation

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CASE STUDIES

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ONBOARDING

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STAFF TRAINING MEETINGS

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DAY-TO-DAY INTERACTIONS

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*New Project Ideas*Professional Development*In Changing Circumstances

BRAINSTORM WAYS TO APPLY HERZBERG’S TWO-FACTOR THEORY OF MOTIVATION

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SUMMARY

Extrinsic/Hygiene Factors¡ Give rewards

¡ Listen and support

¡ Explain “why”

¡ Review and update policies

¡ Advocate for good work conditions

¡ Promote healthy communication

Intrinsic/Motivator Factors¡ Support needs and desires

¡ Tap into interests

¡ Emphasize the greater good

¡ Allow for self-direction

¡ Provide choices

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QUESTIONS?

Lauren Hays

¡ ldhays@mnu.edu

¡@Lib_Lauren

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REFERENCES

¡ Karson, M. (2014). The myth of intrinsic motivation. Psychology Today. Retrieved from https://www.psychologytoday.com/us/blog/feeling-our-way/201401/the-myth-intrinsic-motivation

¡ Lumen Learning on Herzberg’s Two Factor: tps://courses.lumenlearning.com/boundless-management/chapter/employee-needs-and-motivation/

¡ MindTools. (n.d.). Herzberg’s Motivators and Hygiene Factors. Retrieved from https://www.mindtools.com/pages/article/herzberg-motivators-hygiene-factors.htm