Mortgage Servicing E Omni Mandalay Hotel at Las Colinas ...Shifting Gears to Build for the Future...

HOTELOmni Mandalay Hotel at Las Colinas221 East Las Colinas BoulevardDallas (Irving), Texas 75039Reservations number: 1-800-THE-OMNI (843-6664)

ROOM RATES:Deluxe Guest Room: $179 (exclusive of tax)Mandalay Suite: $229 (exclusive of tax)

SourceMedia has secured a block of rooms at Omni Mandalay Hotel exclusive to the attendees of the Mortgage Servicing Conference. When booking your room, reference 6th Annual Mortgage Servicing Conference to receive the discounted room rate. Please make your reservation by Monday, March 19, 2012 in order to receive the group rate. Rooms will be available on a fi rst come fi rst served basis, there is no guarantee that rooms will be available after the cut-off date.

REGISTRATION & PRICING

ATTENDEE TYPE EARLY BIRD 2 STANDARD

Lending/Servicing Institutions

$995 $1,095

All Others $1,295 $1,595

Expiration Date 3/16/12

Payments: Please make checks payable to SourceMedia and include the name(s) of the attendee(s) on the face of the check. We accept American Express, Diners Club, Discover, Visa, and MasterCard. Registration fees include all meals, refreshment breaks, receptions and a copy of the conference workbook. In order to receive early bird discounts, special rates or promotions, full payment must be made prior to the offer expiration date. Any registration not paid in full at that time of offer expiration date will be subject to the current rate. Full Payment must be received 14 days prior to the event or your registration will automatically be cancelled. Registrations with declined or invalid credit cards will not be processed

Substitutions and Cancellations: Substitutions and Cancellations: Substitutions may be sent at any time. No refunds or letters of credit are available later than the event Cut Off Date (14 Days prior to start date). All cancellations must be made in writing, submitted within 90 days prior to the Cut Off Date of the event and will be subject to a cancellation fee equal to 50% off the registration fee or a Letter of Credit which will cause forfeiture of the entire registration fee but allow one admittance to a future SourceMedia event to be used in the same year. No refunds will be issued on any Exhibit Hall Only passes.

Disclaimer: SourceMedia reserves the right to cancel an event at any time. SourceMedia reserves the right to replace or cancel speakers or make any other changes to the agenda without notice. All information is subject to change. For more information regarding administrative policies such as complaints and refund, please contact our Offi ces at 800-803-3424.

$179 (exclusive of tax)

Omni Mandalay Hotel at

Las Colinas

Special OfferSave $200 off the current rates | Use promo code: BROCHSAVE

REGISTER NOW!Call Joe Frega at (212) 803-8348, or visit: mortgageservicingconference.com

PREVIEW WHO’S ALREADY REGISTERED66 FCU, VP of Mortgage Servicing Allstate Insurance, Project Manager Atlantic Pacifi c REO Resolutions Management, President BSI Financial Services, Inc., VP of Default Servicing Carrington Mortgage Services, VP Center One, VP of Employee & Client OperationsCenter One, EVP of Business DevelopmentCenter One, CEO Claims Recovery Financial Services, AVP Sales & MarketingClaims Recovery Financial Services, CEO Cross Country Home Services, SVP Cross Country Home Services, Director of Sales & Business ServicesDRI Management Systems, SVP Sales & Marketing DRI Management Systems, COO Econohomes, VP Acquisitions Econohomes, LLC, Acquisitions Fay Servicing, CEO Fidelity National DeFault Services, SVP First Manhattan Consulting Group, Analyst Genworth Financial, VP Genworth Financial, Director of Servicer Relations Genworth Mortgage Insurance, Director Industry RelationsHallmark Home Mortgage, President/CEO Hallmark Home Mortgage, SVP Operations

Hudson & Marshall, National Director, Residential Business DevelopmentiGlass Consulting, Principal, EVP Sigma SolutionsInterthinx, Director, Valuation ServicesJohn Burns Real Estate Consulting, Sr. VP JP Morgan Chase, VP JP Morgan Chase, Executive Director KPMG LLP, Partner Law Firm of Douglas C. Zahm, Client Relations Manager Madison Management Services, LLC, President CEO Martin, Leigh, Laws & Fritzlen, PC, Attorney/Partner McCurdy & Candler, LLC, MemberMeritage Group LP, AnalystMortgage Builder, Western Region Sales ManagerMortgageKeeper Referral Services, Inc., VP, Sales and OperationsMSI, VP Marketing & Sales MSI, CEO NAREB, Broker, Mortgage Default CounselorNationstar Mortgage, LLC, Senior Vice President, Business DevelopmentOneWest Bank, Senior Vice President PBC Servicing, VP, Operations PBC Servicing, VP General Counsel Peregrin, President Pierce & Associates, Client Relations Director

Pierce & Associates, Managing Attorney PNC Bank, VP Credit Risk Prudential California Reality, Valuation Consultant RealtorQBE First, Vice President, Senior Client ManagerRCS Recovery Services LLC, President Rekon Technologies, CEO Reliance Field Services, Director, Sales & MarketingSWBC, President Texas Trust Credit Union, VP The Fisher Law Group, LLC, Attorney The Kirchmeyer Group, VP of National Sales The Kirchmeyer Group, VP Sales Vendor Resource Management, VP Sales West Coast Vendor Resource Management, VP Strategic DevelopmentWells Fargo, Real Estate Credit Risk Manager Wells Fargo, VP Wells Fargo Bank, VP, Default Wells Fargo Bank, N.A., VP William & Williams, VP Marketing William & Williams, EVP, National Sales William & Williams, National Accounts Manager

mortgageservicingconference.com | (800) 803-3424

MortgageServicingMortgageMortgageMortgage

CONFERENCE April 17-19, 2012Omni Mandalay Hotel at Las Colinas

Dallas (Irving), TX

d15414_MortgageSvc_Brochure_V3.indd 1 2/22/12 4:32:24 PM

One State Street Plaza, 27th fl oor New York, NY 10004

MortgageServicingServicingServicingServicingCONFERENCE

April 17-19, 2012Omni Mandalay Hotel at Las Colinas

Dallas (Irving), TX

NMN Marketing Logos

Utopia Std Black Headline

6th Annual

April 17-19, 2012 | Omni Mandalay Hotel at Las Colinas | Dallas (Irving), TX

MortgageServicingMortgageServicingMortgage

Shifting Gears to Build for the Future

MortgageMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageServicingMortgageServicingMortgageServicingMortgageServicingServicingServicingMortgageServicingMortgageServicingMortgageServicingMortgageMortgageServicingMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageServicingMortgageServicingMortgageServicingMortgageMortgageMortgageServicingMortgageServicing

Shifting Gears to

ServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingCONFERENCE

Save $200 off the current ratesUse promo code BROCHSAVEBest rates expire 3/16/12Call Joe Frega at (212) 803-8348Or visit: mortgageservicingconference.com


PRESENTED BY

Interested in Sponsoring?Contact Adam Dadich at (212) 803-6089 or via email at [email protected]


MortgageServicingMortgageServicingMortgage

NMN Marketing Logos

Utopia Std Black Headline

6th Annual

April 17-19, 2012 | Omni Mandalay Hotel at Las Colinas | Dallas (Irving), TX

For conference program questions please contact Julie Dienes at (212) 803-6594 or [email protected]

Shifting Gears to Build for the Future


PRESENTED BY


MortgageMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageServicingMortgageServicingMortgageServicingMortgageServicingServicingServicingMortgageServicingMortgageServicingMortgageServicingMortgageMortgageServicingMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageMortgageServicingMortgageMortgageMortgageServicingMortgageServicingMortgageServicingMortgageMortgageMortgageServicingMortgageServicing

Shifting Gears to

ServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingServicingCONFERENCE

Book your seats early for the best rates.

Platinum Sponsor

Dr. Mark Fleming Chief EconomistCORELOGIC

Keynote Speaker Save $200 off the current ratesUse promo code BROCHSAVEBest rates expire 3/16/12Call Joe Frega at (212) 803-8348Or visit: mortgageservicingconference.com


Dear Servicing Industry Professional:

The foreclosure crisis isn’t over. Most people think it is roughly half over—a couple of million done, a couple of million left to go.

What that means is that at last, the servicing market will be starting to return to normalcy—if not in 2012, perhaps in 2013—

and wise servicers will do well to start planning for that. That’s why the theme of our next mortgage servicing conference—

which I will chair April 17-19 at the Omni Mandalay in Dallas—will be, “Shifting Gears to Build for the Future.”

After several of the wildest years ever seen in the servicing business—for good and bad—it is possible now to see, and start

planning for, a book of business like the ones servicers used to see. In fact, that book of business likely will be better than “the

good old days,” since there is such a big emphasis now on credit quality and low loan-to-value ratios. That’s a servicer’s dream!

I hope you will join me in Dallas for this vision of the future!

Sincerely,

Mark Fogarty

Chairman, Mortgage Servicing Conference

AGENDA

Get In-Depth Insights on Key Topics That Won’t Be Covered in Detail Anywhere Else!

View agenda and speaker updates online at mortgageservicingconference.com

11:00AMRegistration OpensSponsored by: 1:00 PM - 2:30 PMClosed Door-Connect & Collaborate[Mortgage Servicers Only]2:30 PM - 4:00 PMWorkshop #1: REO Valuation-Luck or Skill? Face off against your colleagues and competitors in this hand’s on demonstration of REO valuation. Attendees will learn about various valuation approaches and gain practical experience applying them to an actual valuation exercise. Underbid and your efforts are wasted. Overbid and you lose money. Either way, you will emerge with a better sense of REO valuations. Attendees in this workshop will participate in a mock exercise designed to illustrate the challenges risk managers face in valuing repossessed properties. Teams will be given packets of materials on the same property that include an interior appraisal, an automated valuation model, a broker price opinion and public information from the Internet about the location and other properties in the area. Using the materials, teams will devise a bid for the property. The “bank” in the scenario will accept an offer that is at least 85% of the pre-identifi ed market value. The mission is to buy the house at the lowest possible price. The objective of the exercise is for participants to come away with a working knowledge of various valuation tools, the subjective nature of the process and challenges lenders have in ensuring they get the best possible return on their collateral.

WORKSHOP LEADER: Susan Allen, Vice President, Collateral Solutions, CORELOGIC [Refreshments will be served. Space limited; fi rst come, fi rst serve]

2:30 PM - 4:00 PMWorkshop #2: Three Things You Need to Know About Dodd-Frank and the New CFPBNow that the Consumer Financial Protection Bureau (CFPB) has the authority to regulate non-banks, the newly-formed agency is wasting no time in focusing much of its oversight efforts toward the mortgage industry. In January, the CFPB launched its fi rst investigation of a private mortgage lender and servicer for alleged regulatory violations just days after its fi rst director was appointed. It’s clear that mortgage companies need to take a close look at their compliance and risk management programs to ensure they are ready for the CFPB to pay a visit come exam time. Attendees of this workshop will learn more about what the CFPB has planned with its oversight efforts with mortgage lenders and servicers. This includes the enforcement of numerous fair and anti-predatory lending and compliance documentation requirements put forth for servicers within the Dodd-Frank Act. More specifi cally, the workshop will cover the CFPB’s mortgage servicing examination guidelines so that at a high-level, attendees can understand three important things: » the regulatory obligations their organizations are now beholden to

under the Dodd-Frank Act; » what they must do from a risk management, business and workfl ow

standpoint to help ensure they are in compliance; » how they can effectively prove to the CFPB and other regulators

they are meeting all requirements. The ultimate objective of this workshop is for attendees to leave with the practical information required to go back to their organizations and begin planning and preparing for their fi rst CFPB examination with their compliance and risk management teams.

WORKSHOP LEADER: Timothy Burniston, VP and Senior Director WOLTERS KLUWER FINANCIAL SERVICES’ CONSULTING PRACTICEJeanne Erickson, Senior Attorney, WOLTERS KLUWER FINANCIAL SERVICESChristina Speh, Director of Compliance Strategy and New Markets, WOLTERS KLUWER FINANCIAL SERVICES

[Refreshments will be served. Space limited; fi rst come, fi rst serve]

4:30 PMOpening KeynoteMark Fleming, Chief Economist, CORELOGIC

5:15 PMTreasury UpdateLaurie Maggiano, Director of Policy, Homeownership Preservation Offi ce, DEPARTMENT OF THE TREASURY

6:00 PM - 7:30 PMOpening Night ReceptionSponsored by:

Tuesday, April 17th

MortgageServicingMortgageMortgageMortgage

CONFERENCE April 17-19, 2012Omni Mandalay Hotel at Las Colinas

Dallas (Irving), TX


7:45 AMRegistration/Continental Breakfast8:25 AMChair’s Opening RemarksMark Fogarty, Editor, MORTGAGE SERVICING NEWS

8:30 AMOpening Keynote to be Announced9:00 AMBuilding a Better Mortgage MarketContinuing the discussion that began here at last year’s Mortgage Servicing Conference, this panel of industry experts will face off on the future of the servicing pricing model in light of the FHFA’s decision to not change-up the current model on Fannie/Freddie loans. With asset values changing every quarter, what will this mean for the economic and competitive landscape of the mortgage industry? Where do the real opportunities lie in servicing, and who is better or worse off? Will there be next steps by the FHFA? And the question still looms: is mortgage servicing still the business to be in?

DISCUSSION LEADER: Tim Rood, Partner & Managing DirectorTHE COLLINGWOOD GROUPPANELISTS: Michael Chen-Young, VP, Strategic AnalyticsFANNIE MAE Austin Tilghman, CEO, UCM, INC.

10:00 AMNetworking Break10:30 AMServicer Alignment Initiative Update from Fannie Mae and Freddie MacRobert Kimble, Servicing Director, FREDDIE MACAlanna Brown, Senior Director of Servicing Initiatives, FANNIE MAE

11:15 AMThrough the Looking Glass-Servicing Transparency and OversightWith all of the scrutiny around servicing quality, changes in government regulations, GSA Servicing Alignment and new GSE scorecarding process, now is the time to provide complete transparency. This session will provide a view into every aspect of operations-taking a look at the market today, the issues around quality loan servicing, quality

borrower engagement, loss mitigation outreach, foreclosure processing and documentation issues and the future of third party confi rmation of servicing quality. The panel will bring together perspectives from investors, servicers and third party review fi rms to discuss this volatile topic, expectations and best practices going forward. Come look through the looking glass with us.DISCUSSION LEADER: Scott Gillen, SVP, STEWART LENDER SERVICESPANELIST: Diane Pendley, Managing Director, FITCH RATINGS

12:00 PMSingle Point of Contact in Mortgage Collections-Industry Market Drivers, Servicer Strategies and IT SolutionsCraig Focardi, CMB, Senior Research Director, TOWERGROUP

12:20 PMSPOC in Action-Real World Implementation of SPOC StrategyDISCUSSION LEADER: Chris Carlisle, Director, Mortgage Servicing Solutions, VAROLII CORPORATION

12:45 PMLunch

Wednesday, April 18thAGENDA Continued

Concurrent Sessions

How Do You Make Short Sales Attractive (Hint: It Isn’t by Dropping The Price)Short sales are going to be an industry concern for the next decade. Since we know the problem is not going away soon, what can the industry do to improve the success rate of short sale transactions while compressing the time required to complete the transactions? During this session industry experts will identify why short sales are taking longer to complete and how the industry can adapt to improve the success rates and time required to close a short sale.» How/when the servicer identifi es a short sale

candidate» Issues surrounding junior liens » Legal issues » How do we compress the DOM » Identify the types of fraud

» What tools are available to aid these servicer » How to handle disengaged homeowners » Concerns of the primary players – agents,

servicers, investors » Creative short sale marketing ideas

MODERATOR: Rodney Carey, CEO, WOODWARD ASSET CAPITALPANELISTS: Kimberly Dawson, Short Sale Production Executive (West), BANK OF AMERICABarbara Peterson, VP, Assistant Manager-Default Servicing, M&I, A PART OF BMO FINANCIAL GROUPGagan Sharma, CEO, BSI

The Next Chapter Now that the strategic default phenomenon has been uncovered and researched extensively, the focus turns to what’s next. Will strategic defaults decline as we move out of the recession? Will the phenomenon continue? Will it morph into new challenges? In this session, mortgage servicing professionals will learn from a panel of industry experts about the latest credit and strategic default trends. The panel will also address what the industry should do to prepare for future developments.MODERATOR: Craig Focardi, Senior Research Director, TOWERGROUPPANELISTS: John Straka, Senior Business Consultant, EXPERIAN DECISION ANALYTICS, GLOBAL CONSULTING PRACTICEMichael Zeltkevic, Partner and Head of the America’s Retail and Business Banking Practice, OLIVER WYMAN

How to Resolve the Abundance of REO’s and Make it Scalable REO-to-Rental ProgramPutting REO to Rental to the Test As foreclosures continue to rise and elevated numbers of vacant homes negatively impact communities across the nation, lenders fi nd themselves in a position of needing to think creatively in order to resolve the abundance of REO property and to make that solution scalable.Some questions this panel will discuss include:Is it possibly for servicers to hold REO’s after foreclosure and manage as rentals? If so, what infrastructure is required? What are the risks associated if FHFA decides to rent its foreclosed properties? How will this decision impact auction companies? Could this fi nally stabilize property values?DISCUSSION LEADER: Jeff Freud, CEO, LOANMARKET.NET

Facing and Overcoming Headline Risk in Your OperationsThe impact of headline risk as a result of the almost daily published stories describing The mortgage crisis and home foreclosures, not to mention the intense focus of mortgage reform in Washington, is an ever-present liability to today’s mortgage servicer. How much of it is valid, and what is a servicer to do to limit the resulting increases in cost to service today’s borrower? Customer service is front-and-center and can either be an operational weakness, or it can be a change agent for good. This panel discussion will help you as a mortgage servicer think through the affects of headline risk on your operations, and what changes might be needed in your call center today.

SPEAKERS TO BE ANNOUNCED

Retaining Servicing-The Opportunity is Now!One of the biggest issues facing the mortgage industry today is the exit of aggregators and the implications it has for Lender’s selling loans in servicing released executions. Reduced competition and a decreased desire by the large banks to acquire servicing assets has resulted in a backing out or softening of service release premiums “SRP”, which translates to lower all-in loan sales prices, longer turn-times and more concentrated counterparty risk for Originators. This change in the investor landscape has left most Lenders scrambling to establish new correspondent relationships and outlets for released loan sales but has also created an opportunity and favorable economics for many originators to think more seriously about retaining servicing. Compass’ Bob Gundel and a current client will discuss the steps this fi rm has taken in order to transition from selling 100% servicing released, to retaining servicing on a portion of their production in light of the current economic conditionsBob Gundel, Senior Hedge Manger, COMPASS ANALYTICSCOMPASS’ CLIENT TO BE ANNOUNCED.

Establishing a Productive, High-Performing Team Starts With Your Frontline ManagersIn an environment where we are all being asked to do more with less, there is no better time to make sure our operating areas are positioned well to make the most of their resources. Hear from industry and call center experts on the importance and the process for establishing the required infrastructure conducive for building high performing teams. Discussion topics will include: » Do you have the right people in the right positions » Careful assessment of established processes and desktop tools » Building morale and encouraging fl exibility and innovation » Establishment of a self supporting infrastructure for ongoing successDISCUSSION LEADER: Steve Stark, Director, US Practices, BRIDGEFORCEPANELIST: Craig Keaney, VP, JP MORGAN CHASECarol Toren, Senior Director, Correspondent Lending, CITI

Leveraging Multiple Channels to Service the Connected CustomerToday’s increasingly tech-savvy customers demand access to information - as well as the ability to take the appropriate action(s) - in real-time via their preferred communication channels. The evolution of self-service technologies such as Speech-driven Interactive Voice Response (IVR), SMS/text Messaging and online payment portals not only empower customers, but make their lives easier - simultaneously boosting customer satisfaction and reducing Mortgage Servicers operational costs. Join CSG International and American Home Mortgage Servicing as they discuss strategies and real-world successes for servicing today’s connected customer. MODERATOR: Austin Kilgore, Editor, MORTGAGE TECHNOLOGYPANELISTS: Rick Danos, Director Product Management, CSG INTERNATIONAL Richard Volel, VP, Contact Management, AMERICAN HOME MORTGAGE SERVICING, INC.

Data Integrity-The Key to Compliance and Fraud PreventionData integrity is the foundation of successful mortgage lending and servicing. It is essential to restoring the trust of consumers, investors, legislators and the country’s economy as a whole. Transparent and accurate data is the source for really knowing your borrower. When loan data is accurate, lenders are able to make fully informed decisions. Documents tell two stories: They not only describe the risk profi le of a borrower, but they also reveal the weaknesses in a mortgage lender’s operations and processes. Where there are documents, there is accountability. This panel discussion will show why data integrity is a key component in the fi ght against fraud and how to implement process controls.Ruth Lee, EVP, TITAN LENDERS CORPKimberly Ellison, Senior Industry Relations Manager - Mortgage Fraud Program, FANNIE MAE

TRACK A: DEFAULTING SERVICING, FORECLOSURE & REO TRACK B: NON-DEFAULT SERVICING TRENDS

2:00

PM

2:45

PM

4:00

PM

4:45

PM

5:30 PM Networking Reception

3:30 PM Break


7:45 AMBreakfast8:30 AMCarrington Mortgage’s REO to Rental-Early Challenges, Early Success Rick Sharga, EVP CARRINGTON MORTGAGE

9:15 AMCommunities Speak and the Industry Listens: Housing Recovery Opportunities and Local Responses The mounting inventory of Real Estate Owned (REO) properties has impacted and created new opportunities for communities. In response, all sectors of the mortgage servicing industry have joined to review, create and implement innovative responses.

This diverse panel will share their unique perspectives and professional insights as they examine current trends and strategies related to asset disposition. Strategies and successes to addressing low to no-value homes include, but are not limited to donations, demolitions, and land banking. In addition, the industry has seen innovative agreements with large-scale cities to address low-value homes by Bank of America and Wells Fargo.DISCUSSION LEADER: Robert Klein, Founder and Chairman SAFEGUARD PROPERTIESPANELISTS: Jodi Cornish, Vice President of REO, WELLS FARGO John “Jack” Konyk, Executive Director, Government AffairsWEINER BRODSKY SIDMAN KIDER PC Michael Merchant, Commissioner, CITY OF CHICAGO Alfred Pollard, Chief Legal Counsel, FHFA10:15 AMBreak

10:30 AMThe Housing Paradox-How Housing & Legislation is Shaping Our Economy & the Future of Loan ServicingMODERATOR: William M. LeRoy, Founder & Principal, PHOENIX CONSULTINGPANELISTS: William Emmons, AVP, Division of Banking Supervision and Regulation and Economist, FEDERAL RESERVE BANK OF ST. LOUISSteven Horne, Founder and President, WINGSPAN PORTFOLIO ADVISORS, LLC

11:30 AMMaking Mediation Work12:15 PMConference Concludes

Thursday, April 19th

SPONSORS

• Chief Executive Offi cers

• Chief Operations Offi cers

• Senior Level Executives

• Service Providers

• Loss Mitigation Managers

• Risk Managers

• Customer Service Managers

• Default Managers

• Services Providers

• Rating Agency Professionals

• Regulatory Agencies

• Attorneys

• Agents/Brokers

• Technology

To fi nd out how to customize a sponsorship/exhibit package most appropriate for your institution please contact Adam Dadich at 212-803-6089 or via email at [email protected]

WHO SHOULD ATTENDPlatinum Sponsor

Sponsors

Save $200 off the current ratesUse promo code BROCHSAVEBest rates expire 3/16/12Call Joe Frega at (212) 803-8348Or visit: mortgageservicingconference.com


PRESENTED BY



Mortgage Servicing E Omni Mandalay Hotel at Las Colinas ...Shifting Gears to Build for the Future...

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