Robyn J. Morgan T E C HNIC AL SOL UT I ONS L EA D ER

Cell (404) 784-2042

Robyn.Morgan22@yahoo.com

Page 1

Experienced Technical Solutions Leader: Remote worker, adaptable, and forward thinking with superior

communication, computer, accounting, and engineering skills. Project management experience combined

with detail and results orientation have contributed to consistently successful completion on time and

under budget. Stakeholder communication and creative problem-solving skills allow for the development

of sophisticated automated testing solutions: Designing comprehensive system frameworks, test

strategy and the implementation of user acceptance testing procedures, and product deployment.

A R EA S OF E X PE R T I S E

MANAGEMENT SUPERIOR COMMUNICATION TECHNICAL CAPABILITIES

Projects, People, Resources

Research & Performance Analysis

Change Management

Process & Program Improvement

Stakeholder Relationship

Technical Training and Mentoring

Remote offices & Offshore teams

Cross-Functional Communication

Written, Verbal, Technical

Test Automation & Methodology

Complex Problem Solving

Programming and Scripting

Databases

Critical Thinking & Planning

T E C HNIC AL SKI LL S

Program Development

Project Management

Application Configuration,

Maintenance, Security

Scalability

Incident Documentation &

Resolution

Enterprise Integrations

Training

Agile & Waterfall

Strategic Planning

Continuity, Change & Release

Vendor Management

Project Management

Custom Software

System Integration

Code Deployment

Change Management

Training, Process &

Technical Documentation

Process Re-engineering

Requirements Gathering

Software & UI Testing

Contingent Labor Management

Software as a Service (SaaS)

Complex Enterprise Initiatives

Sr Level Communication

Product Demonstrations

Matrix Team Management

C AR E E R HI GHL I GHT S

SR APPLICATION ENGINEER

MANAGER / BUSINESS ANALYST

SENIOR QUALITY ASSURANCE ANALYST

SENIOR BUSINESS REQUIREMENTS ANALYST

PROJECT MANAGER | TEAM LEAD

SENIOR FINANCIAL SYSTEMS ANALYST

SENIOR BUSINESS ANALYST

P R OF ES S I ONAL D EV EL OP MENT

BACHELOR OF SCIENCE/BACHELOR OF ARTS, Production

Management & Accounting, The Ohio State University

CSM - Certified Scrum Master, Scrum Alliance

CSPO - Certified Scrum Product Owner, Scrum Alliance

CCWP – Certified Contingent Worker Professional, Scrum Alliance

Green Belt Trained

SAS, The SAS Institute: SAS Programming, Report Writing,

The SAS Institute, and Data Manipulation

The 7 Habits of Highly Effective People

Dale Carnegie - Public Speaking & Human Relations Course

C OMP UT E R SKI LL S

VersionOne | Beeline Vendor Management System ORACLE Identity Management MS Office Suite | Active Directory

Various CRM, including Vantive, ServiceNow, Remedy, Jira Test Director | Quality Center

MVS-TSO/ISPF | Easytrieve | SAS | Brio | WinSQL | Unix-SQL SnagIT | Okta | FTPs

W W W .L I NKED IN .C OM/ I N / R OBY NJ MOR GA N

Robyn J. Morgan T E C HNIC AL SOL UT I ONS L EA D ER

Cell (404) 784-2042

Robyn.Morgan22@yahoo.com

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R E C E NT E X P ER I E NC E S

SR APPLICATION ENGINEER & TEAM LEAD

AutoTrader, Atlanta, GA 2009-Present The Internet’s leading automotive marketplace and consumer information website and the only website with more than three million vehicle listings from 40,000 dealers and 250,000 private owners.

System: Beeline Contingent Labor Management System

Managing all aspects of the contingent labor application including: Program development, strategic

planning, system availability, security, SLA adherence, training, process development, multiple

integrations Oracle, OIM, etc., tenure discount management, supplier payments, functionality testing and

implementations, QA, security implementations, release planning and implementations, process and

system documentation, work effort assignments.

Procured, managed and developed three application engineers, multiple coops, and matrixed

resources.

Responsible for the management of the contingent labor system ($40 million/yr in supplier spend,

1,300 users, 70 vendors, 8 companies and multiple enterprise integrations & initiatives).

Realized 99.99% system availability every year and 100% on time supplier payments.

Led successful deployment of program/system for seven newly acquired companies (including Kelley

Blue Book), over a two-year period, while maintaining business continuity

Managed development and implementation of multiple system automations: timesheet approvals via

mobile devices (1,100 timesheets approved weekly); auto email notifications of SLA breach for

timesheet submissions, resulting in 4% increase in timesheet compliance; auto approvals for sys

admins and FTP delivery of supplier payment data to Oracle AP and Project modules, saving

approximately 5 hours per month in manual labor, increasing accuracy, ability to meet weekly SLA,

and providing for a secured delivery of sensitive data.

System: VersionOne Agile Project Management Application

Change and implementation management of the company’s agile transformation, including process

development and adherence, security and design. Supervise group onboarding/project and training

assignments. 300 users, anticipated growth to 1,000 by the end of 2015.

Re-engineered on-boarding/off-boarding process to streamline process realizing almost one-day

reduction in cycle. New process includes creation of ticket in incident management system for on/off

boarding and role/project assignment. Tickets included required fields and enabled mirroring of

existing users.

Developed off-boarding process; at implementation, almost 40 users were off-boarded immediately

freeing these needed licenses and increasing system security/data integrity.

MANAGER & BUSINESS ANALYST

Home Depot Help Desk (HR), Atlanta, GA 2007 – 2009 The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the US.

Conducted business requirements gathering sessions for multiple imaging projects. Provided

development team with requirements which were clear, verifiable, feasible and complete.

Developed test cases and performed functional and system integration testing for a large SAP/Oracle

Imaging initiative linking archived AP documents in Oracle Imaging to SAP transactions. Functional

testing uncovered missed requirements. Functional testing was completed several weeks ahead of

schedule. System integration testing was completed on schedule.

Achieved top performer status in ticket resolution and asked by VP-of HR to apply for Manager, HR

Systems Help Desk four months in department.

Managed team of 12 Tier three analysts, supporting 14 HR systems, 250k+ employees nationwide.

Identified business process reengineering need for YOW’s; worked with customer to document.

Recognized process reengineering need for YOW business segment. New process decreased

onboarding cycle by two business days.

Re-engineered workflow to move key ticket intake to the correct Tier 1 Department. Partnered with

key leadership to obtain buy-in. Developed training documentation and led implementation.

Automated generation & delivery of four audit reports saving nine labor hours weekly.

Robyn J. Morgan T E C HNIC AL SOL UT I ONS L EA D ER

Cell (404) 784-2042

Robyn.Morgan22@yahoo.com

Page 3

A DD I T I ONAL EX P E RI E NCE S

SR QA & FINANCIAL SYSTEMS ANALYST

Home Depot, Atlanta, GA 1999 - 2007

Managed taking financial server into compliance with Sarbanes Oxley’s (SOX) security requirements. Learned and documented UNIX security functionality, deletion of 80+ generic/group ids, and collaboration with legal department to develop a SOX compliant access requisition/evaluation process access to secured sales data. Responsible for all accessibility testing on the financial server.

QA lead on several functional enhancement and security initiatives for a Unix based sales application.

Responsible for decreasing Sales Department month end close process from three to two days by

Researching IBM mainframe data model and writing complex query to extract/deliver required data to

Finance 1 business day sooner.

Worked with IT to automate query execution and achieve results on to user LAN daily increasing

efficiency by 8 labor hours per month.

Learned Tool Rental Data Model, SQL and data manipulation in a UNIX environment to successfully test

multiple initiatives including development and implementing of a data archiving solution.

Participated in GAP analysis to evaluate a third party tool rental application.

Executed functional test cases for the Enterprise Data Warehouse project.

PROJECT MANAGER

Project Manager for the Bank of America project, moving all business from HD’s largest bank to multiple

banks. This bank move: Impacted HD’s AP, EP, direct deposit, bank consolidation functions, payroll for

75,000 associates, 11 functional groups, 8 banks, depository business for 350 stores and many

miscellaneous HD business’ (i.e., travel, credit cards, Stock, At Home Services, medical/dental, SCAN, etc).

Completed in ½ of time of previous bank move; success personally recognized by CFO. Provided additional functionality (three additional banks on Positive Pay & electronic transmission of

these files - 1st time accomplished at HD).

PROJECT MANAGER

Macy’s Systems & Tech, Johns Creek, GA

Served as the technology hub of Macy's, Inc. creating, gathering and managing electronic data to provide

high-performance retail, e-commerce and data warehouse systems for all Macys, Inc. customers.

Successfully managed the development and implementation of time tracking system within one year which

was instituted throughout company (1,200 employees in 8 departments in 11 regions nationwide).

Provided senior management with potential customer profitability analysis (modeling) used during contract

negotiations as company expanded data management service to outside customers.

Chosen by CEO as project manager for the internal development of a company-wide time tracking system

to bill external customers for programming data services rendered.

Increased billable hours by 40% within first four months of implementation and two departments on

board; also provided managers with a project management tool and plan vs. actual reporting capabilities.

P R OF ES S I ONAL AF F I L I A T I ONS

Sussex County Technical User Group

Scrum Alliance

Staffing Industry Analysts

Agile Philly & Agile Delaware User Groups

Dale Carnegie

Georgia Institute of Real Estate

A DD I T ONA L I NF OR MA T I ON GL AD LY PR OV ID E D UP ON R EQUE S T