— MONTRÉAL, QUÉBEC — [ october 22 — 25 @ hôtel le crystal ]

1 | welcome to AGS 2018

foreword from our CEO | 2

I would like to personally welcome each of you to the InteliSys Airline Growth Summit, our

annual user conference. At InteliSys, we see this Summit as the single most important event

each year. It helps drive our product direction and share knowledge with our clients and

partners, pushing us all to learn and grow together.

It is a very exciting time at InteliSys, as we continue to grow our amelia product suite. This

past year, we have been nominated and gone on to win several industry awards recognizing

our company and innovation. In turn, many of our airline clients have been nationally and

globally recognized for their contributions and successes. It is our passion to continue to

provide solutions and tools for airlines like you to grow, maximize your revenue, and create

an exceptional passenger experience.

It is important to our team to find new ways of making passengers happy, while encouraging

growth and financial success for our airlines. Because of this, we take an outside-in view

industry; looking at passenger trends and finding solutions to better serve passengers,

versus looking at emerging technologies and finding a reason to apply them at an airline. We

see this Summit as a time to learn from you about how to better serve you and your airline

passenger’s evolving needs.

Thank you for attending our Summit and bringing your expertise. Over the next few days, I

hope you feel inspired, that your amelia knowledge increases, and that you come away

feeling this Summit will aid in the growth of your airline. We have brought in leading experts

and partners, from within and outside our industry, to help you, our clients, grow your

airlines. My goal is for each of you to leave feeling that this was the best event you attended

this year in terms of growing your airline.

You, as leaders within your airlines, have the vision, the knowledge, and the experience to

help us pave our way into the future. You are truly InteliSys’ greatest asset, and we could not

accomplish what we do without your support. At InteliSys, our motto is ‘Never Settle’ and

we see so much opportunity to put that phrase into action- by making things better for you,

the communities you operate in, and your travelling passengers.

It has been our honour to serve our customers for over 30 years, and we look forward to

taking on the future with each and every one of you. My personal respect and thanks go out

to all of you. We never forget our customers have a choice in providers, and we work hard to

validate your decision to invest your time, resources and money with InteliSys.

Frank Kays

Frank Kays

Chief Executive Officer

InteliSys Aviation Systems

3 | agenda

Welcome to the 2018 InteliSys Airline Growth Summit at Montréal’s own Hôtel Le

Crystal! We are positively thrilled to have you here for this year’s events! The Summit

exists to help your airline grow and shape the future of the amelia product suite so

that it grows with you.

You will be treated to two full days of dynamic and interactive conference content

from both InteliSys team members and leading industry experts. Following the

Summit, there will be a day dedicated to one-on-one consultation sessions with amelia

experts for those looking to take their amelia knowledge to the next level!

— THE SUMMIT AGENDA — OCTOBER 22 — 25

AGS 2018 DAYTIME EVENING

MONDAY

— OCTOBER 22 —

Summit Registration

12:00 — 16:00

Opening Reception

19:00 — 22:00

TUESDAY

— OCTOBER 23 —

Summit Day 01

09:00 — 17:30

AGS Awards Banquet

18:30 — 00:00

WEDNESDAY — OCTOBER 24 —

Summit Day 02

09:00 — 17:30

Free Time

17:30+

THURSDAY — OCTOBER 25 —

One-on-One Sessions

08:00 — 17:30

Free Time

17:30+

agenda | 4

— MONDAY | EVENT INFO — OCTOBER 22

DAYTIME [ registration | 12:00 — 16:00 ]

HÔTEL LE CRYSTAL

1100 Rue de la Montagne

Montréal, QC H3G 0A1

For your convenience, the entire

registration process can be completed

online. But we do welcome you to visit

our team to come say hello and pick up

your AGS gift packages between 12:00

and 16:00. We can’t wait to meet you!

EVENING [ opening reception | 19:00 — 22:00 ]

BIER MARKT MONTRÉAL

1221 René-Lévesque Blvd W

Montréal, QC H3C 1T1

The AGS 2018 opening ceremonies will be

held across the street and up the road

from Hotel le Crystal in Bier Markt

Montréal’s gorgeous Galerie de Bruegel.

This casual mixer will feature a wide

variety of from-scratch hors d’oeuvres

and is the perfect chance to meet the

InteliSys team and your fellow attendees.

5 | agenda

— T U E S DAY — O C T O B E R 2 3

09:00 Day 01 Begins — Airline Growth Summit Welcome

09:15 InteliSys Aviation Corporate Update — Frank Kays, CEO

10:00 Sponsor Presentation — Airline Choice

10:15 Break 01

10:30 Guest Speaker Presentation — Revenue Management 101 — Paul Harvalias, President Maxamation Americas

10:30 Parallel Session — ameliaCARGO — Bill Rowe, Product Manager

11:15 The Four Pillars — Outlining the Summit’s Commercial Focus — Frank Kays, CEO

12:00 Offsite Lunch — Reuben’s Deli & Steakhouse

13:30 amelia Product Vision & Roadmap — Kristian Luck, VP Product Development — Kalyn Galloway, Product Manager

14:00 Growing Your Airline on the GDS — Darrell James, Product Specialist

14:30 Guest Speaker Presentation — Revenue Accounting 101 — Fausto Capote, Co-Founder Kronos Airline Solutions

15:00 Break 02

15:20 An Open System — Benefits of InteliSys’ Open Platform & APIs — Kristian Luck, VP Product Development

16:00 Disruption Management Design Review — Frank Kays, CEO

16:30 Key Configurations for Airlines — A Panel Discussion

17:30 Day 01 Concludes

agenda | 6

— E V E N T I N F O — O C T O B E R 2 3

DAYTIME [ offsite lunch | 12:00 — 13:30 ]

REUBEN’S DELI & STEAKHOUSE

1116 Saint-Catherine St W

Montréal, QC H3B 1H4

Hand-cut smoked meat, freshly baked

rye bread, cheesecakes, and steaks

have taken centre stage at this family

owned and operated restaurant since

1976. Join us for a mouth-watering

business lunch at this world famous

Montréal institution.

EVENING [ banquet dinner | 18:30 — 00:00 ]

TIME SUPPER CLUB

977 St. Jacques St

Montréal, QC H3C 1G6

Join us for our annual formal dinner

banquet and awards show, held this

year at Montréal’s ultra-chic Time

Supper Club, a glamorous and stylish

local hotspot. The cocktail hour starts

at 18:30 followed by the formal dinner

and awards show at 19:30.

7 | agenda

— W E D N E S DAY — O C T O B E R 2 4

09:00 Day 02 Begins

9:15 Keynote Speaker Presentation — Stand Out From Your Competition — Leveraging the 3 Pillars of Content Marketing — Andy Buyting, Founder & CEO Carle Publishing

10:15 Break 01

10:30 Sponsor Presentation — iotaware Presentation

11:00 A Day in the Life of an Airline Executive — Steve Parent, Chief Customer Officer

11:45 Elevated — An InteliSys Podcast — Nikki Falavena, Director of Marketing

12:00 Offsite Lunch — Kampai Garden

13:15 Roundtable Discussion — InteliSys Aviation Focus Topics

13:45 Roundtable Discussion — Aviation Industry Topics

14:15 Delight Your Passengers — How amelia Can Help Improve Customer Experience at Your Airline — Steve Parent, Chief Customer Officer

14:45 Break 02

15:00 Optimizing Your Airline’s Web & Mobile Presence — Kristian Luck, VP Product Development

15:40 New Requests & amelia Product Input

17:00 Airline Growth Summit Closing Remarks — Frank Kays, CEO

17:30 Day 02 Concludes

agenda | 8

— E V E N T I N F O — O C T O B E R 2 4

FREE TIME [ 17:30+ ]

You’re in one of the most fabulously

cosmopolitan cities in the world.

What do you do now that you’ve got

free time? Whatever you want.

Montréal is one of the cultural crown

jewels of Canada — enjoy it!

The possibilities are endless.

Be sure to visit www.mtl.org to learn

about what’s going on in the city.

DAYTIME [ offsite lunch | 12:00 — 13:15 ]

KAMPAI GARDEN

1616 Saint-Catherine St W

Montréal, QC H3H 1L9

Treat yourself to the delicious comfort

foods of Asian cuisine in this chic and

sophisticated Japanese-style beer

garden restaurant, located in the heart

of Downtown Montréal. Don’t forget

that you pre-ordered your lunch via

e-mail. We’ve taken care of everything!

9 | keynote speaker

ANDY BUYTING — president & ceo carle publishing —

A SHORT BIO

Andy’s thought leadership journey started when he published his first business

book in 2007 and first magazines in 2009. Since that time, he has leveraged

custom magazines and online digital content strategies to establish himself as a

leading authority in content marketing and brand positioning. His strategy of

“owning the ink in your industry” has served both he and his many clients well.

He is a regular contributor to PROFITguide.com.

Andy’s second book, How to Win Clients & Influence People, already an

International Bestseller on Amazon, is available now.

LEARN MORE ABOUT ANDY

— www.carlepublishing.com —

Keynote speaker | 10

S TA N D O U T

F R O M YO U R

COMPETITION

leveraging the three pillars of content marketing

Join Andy for an exciting and informative workshop as he explores strategies that will help you dominate your market and position your company as a thought leader by leveraging the Three Pillars of Marketing: Digital, Print, & Interactive Marketing.

1. Discovering your native genius & true expertise

2. Strategically understanding that content is king in this day and age

3. Strategies & tactics to leverage in your digital marketing

4. How to gain longevity & real credibility by leveraging print marketing

5. Ways to maximize interactive marketing

— keynote session —

wednesday, october 24 @ 09:10

11 | guest speakers

PAUL HARVALIAS — president maxamation americas —

Other than a three-year period as VP Global Pricing and Revenue Management at

Hertz Rent a Car in New York, Paul has spent the 35+ years since attending the

University of British Columbia working at various airlines and systems suppliers,

starting a successful services and consulting company, and living in Australia,

Hong Kong, the US, Papua New Guinea and Canada. After 4 years as VP RM and

Pricing at WestJet in YYC, Paul has returned to his home town of YVR. In addition

to licensing and supporting the Aviator Revenue Management system from

Maxamation Australia, he is currently doing a consulting engagement at Finning

Canada, the world’s largest Caterpillar dealer, setting up Pricing sciences, RM and

Analytics functions to manage the New, Used, Rental, Service and Parts lines of

business.

— presentation —

REVENUE MANAGEMENT 101

[ tuesday, cctober 23 @ 10:30 ]

guest speakers | 12

FAUSTO CAPOTE — co-founder kronos airline solutions —

As Co-Founder of Kronos Airline Solutions, Fausto specializes in providing

passenger revenue accounting services to airlines around the world. Fausto has a

background in business administration and has spent his entire professional

career focused on the airline revenue accounting space. With over 20 years

experience in the airline industry, Fausto has witnessed many major changes in

the airline industry that have impacted the revenue accounting sector. He has

managed implementations of revenue accounting solutions, incorporated process

mapping into many airline operations, and helped airline revenue accounting

divisions with the standardization and application of best practices.

— presentation —

REVENUE ACCOUNTING 101

[ tuesday, october 23 @ 14:30 ]

13 | our team of experts

FRANK KAYS

CEO

As the CEO of InteliSys Aviation

Systems, Frank is focused on

providing the best customer

experience possible. This brings his

vision in line with the company

motto: “Never Settle.”

For more than 16 years, Frank has

had the pleasure of working with

over 50 airlines in various aspects

of their operations. His aviation

experience includes commercial,

technical, passenger and cargo

management, regulatory

requirements, and much more.

Working with many different types

of airlines gives Frank a wide and

varied knowledge base in many

aspects of airline operations.

Kristian has a proven track record

of more than 17 years of pushing

things forward and striving for

excellence. Due to his efforts,

InteliSys’ product suite has

expanded its capabilities greater

than ever and its global reach to

new markets it was unable to reach

in the past.

As the Vice President of Product

Development, Kristian directs and

develops InteliSys’ technology

roadmap in addition to overseeing

the release management process

and ensures that InteliSys has a

strong and truly engaged software

development team.

VP Product Development

KRISTIAN LUCK

our team of experts | 14

As Chief Customer Officer, Steve

works with the InteliSys customer

service team to ensure excellence

is delivered to all amelia users

across the globe. He oversees all of

the operations as well as the

ongoing planning and

implementation of IT that supports

the InteliSys core missions for the

delivery of amelia products.

Before joining InteliSys in 2013,

Steve served as Chief Architect at

AnyWare Group Inc., where he

designed the overall technical

architecture for the ROAM service.

Steve has 18 years of leadership

experience with multiservice

providers and SaaS products.

Curtis began his career in the

aviation industry in 2003, working

as an IT Technologist with the Pike

Group of Companies. He worked in

various positions building on his

skills involving reporting, schedule

maintenance, and finished his time

with Pike acting as Capacity

Planning Manager.

Curtis joined InteliSys in 2008 and

has been working with the QA and

Sales teams ever since. He has

played a key role in the Type A ET

project with client implementation.

Currently, he works hand-in-hand

with InteliSys clients, training

amelia users globally and sharing

his product expertise.

Chief Customer Officer Global Account Executive

STEVE PARENT

CURTIS MCGRATH

15 | our team of experts

SPENCER SMITH

Global Account Executive

Having quite literally grown up in

and around the airline business,

Spencer brought more than 30

years of firsthand operational and

commercial aviation experience .

Spencer has worked with InteliSys

(as a customer) for more than 15

years and is excited to be bringing

that airline experience to the team.

This not only helps to enhance the

support of the InteliSys client base

but also helps develop and improve

the functionality of ameliaRES.

Bill’s airline career began at

Heathrow at Middle East Airlines

Cargo in 1978. He provided IT

cargo system support for over 50

airlines, including United Airlines,

Air Canada, Virgin Atlantic, Cathy

Pacific and many others. Bill

represented foreign airlines on the

United Kingdom Cargo Steering

Committee, the UK Aviation

Security Committee, and the

European Union Electronic

Exchange of Airline Data

Committee. Bill has deployed

airline cargo systems in Australia,

Asia, Africa, Europe and North

America. He has been a Product

Manager with InteliSys since 2004.

Product Manager

BILL ROWE

our team of experts | 16

A member of the InteliSys team for

nearly 20 years, Kalyn is a Product

Manager who works with various

teams to determine development

priorities that deliver the best

possible value to clients. Kalyn

plays a critical role in prioritizing

development items to meet

quarterly and annual goals. He also

reviews client requests to carefully

determine the best solution for

them.

He regularly liaises with both

clients and partners to discuss

amelia’s functionality,

requirements, and the product

roadmap.

Craig serves as the Senior Director

of Sales for InteliSys. He has had

the pleasure of travelling the globe

to visiting and training clients as a

crucial part of the amelia

implementation process. He has

been a valued member of the

InteliSys team for nearly twenty

years, during which he has spent

time as both a programmer and

product manager.

He brings a wealth of education to

his role, holding degrees in

mathematics and statistics,

education, and possessing a

master’s degree in IT— all from

Dalhousie University.

Product Manager Senior Director of Sales

KALYN GALLOWAY

CRAIG MORRISSEY

17 | our team of experts

DARRELL JAMES

Product Specialist

Darrell has been in the travel

agency in one form or another

since 1980. He started as an

apprentice maintenance engineer

at the Edmonton Municipal Airport.

His experience then took him from

the travel agency environment to

airline operations, training, station

start-ups, development of new

reservation systems, cargo

handling, and ramp operations.

Darrell has been with the InteliSys

Aviation Team since 2013, bringing

with him decades of firsthand

experience and knowledge.

In his off time, Darrell loves to

travel and adores a cruise vacation.

Nikki is passionate about improving

the InteliSys experience for all

current and future airline clients.

Leading the company’s marketing

activities, she is laser-focused on

ensuring customer success for all

InteliSys airlines, supporting the

sales team, and creating a local and

global brand presence for InteliSys.

Nikki's favourite part of her role is

working with all of InteliSys’

incredible airlines from around the

world. She loves telling their stories

as well as the company’s own

unique stories through various

media forms, most recently a

podcast.

Director of Marketing

NIKKI FALAVENA

our team of experts | 18

In his role as Marketing & Design

Specialist, Chas is the artistic

powerhouse of InteliSys. He

handles the company’s graphic

design, visual branding, and much

more. He works meticulously to

ensure the ongoing development of

InteliSys’ local and global brand via

content creation, blog and press

release writing, and social media

management.

For Chas, merging marketing and

design is a natural way to meld the

creative and technical fields. He is

thrilled to work alongside the

highly skilled members of InteliSys

team, showing them how to

incorporate more imagination into

their professional lives.

Marketing & Design Specialist

CHAS JUDGE

Business Analyst

Thao brought with her to InteliSys

a strong background in software

development, having previously

worked for the largest internet

company in Vietnam.

Thao has been a member of the

InteliSys team for four years now,

working as a business analyst.

In her role, Thao is constantly

striving to find the best solutions

for her clients’ problems.

She passionately works to ensure

that airlines not only succeed

but thrive on the amelia system.

THAO NGUYEN

19 | our team of experts

NGUYEN THANH CONG

Account Manager

Mr. Nguyen Thanh Cong (Ricky) is

an InteliSys Account Manager

based in Vietnam. Before joining

the company in 2013, Ricky had 15

years of experience working with

airlines in various roles and

capacities throughout Southeast

Asia, including as a trainer,

supporter, GO Manager, and

working with airline systems.

Ricky works with the InteliSys

customer service team to ensure all

amelia users are comfortable with

the system and are using amelia to

its full capacity. He has supported

airlines not only in Vietnam, but all

over Southeast Asia.

Eric joined the InteliSys sales team

following his retirement from a

28-year career with Travelport.

In his role at Travelport, Eric was

instrumental in establishing the

profitable relationship with

InteliSys that amelia airlines enjoy

today.

An airline industry veteran with

more than 40 years’ experience,

his portfolio is vast: he managed a

corporate travel agency in

Massachusetts, worked as a

marketing manager for a regional

airline in New England, and logged

over 800 hours as a private pilot.

Eric will be an immensely valuable

asset to InteliSys.

ERIC SWENDSEN

Senior Director of Sales

our team of experts | 20

Did You Know ?

Every year, ameliaRES processes more that

55 MILLION+

passenger flight reservations.

InteliSys won

EXPORTER OF THE YEAR

at the 2018 Opportunities NB Awards Gala.

ameliaCARGO handles

1 MILLION+

tonnes of cargo shipments across the globe.

InteliSys was named

MOST INNOVATIVE IT SERVICE PROVIDER

by Insight Success Magazine.

21 | our sponsors

P R E S E N T I N G S P O N S O R

Kronos Airline Solutions counts with over 20 years of Revenue Accounting experience

working with airlines worldwide, ranging from start-ups, legacy, low-cost and network

carriers and provides the knowledge domain and the specialized resources capable of

supporting our airline clients in their revenue accounting requirements.

Established as a corporation in 2013, Kronos has built a robust network of clients and

strategic partners to provide a unique value proposition. Kronos’ results-driven

approach bundles the latest airline technology suites together with the knowledge and

execution skills of highly specialized personnel with a proven track record of

delivering efficiency and concrete positive outcomes.

Our mission is to establish long-term relationships with our customers through a

sustained delivery of high quality standards in our solutions and support.

We offer world-class quality services and solutions under very competitive

commercial agreements. Our main focus is to achieve a high ROI and mitigate risks in

the project execution for our clients.

[ www.kronospra.com ]

our sponsors | 22

P L AT I N U M S P O N S O R

Travelport is the world’s only true Travel Commerce Platform focused on providing

distribution, technology, payment, and other solutions to the $8 trillion global travel

and tourism industry. Travelport builds leading technology that makes the experience

of buying and managing travel continually better.

The Travel Commerce Platform facilitates travel commerce by connecting the world’s

leading travel providers with online and offline travel buyers in a proprietary business-

to-business (B2B) travel marketplace. Travelport has a leadership position in airline

merchandising, hotel content and rate distribution, mobile travel commerce, and a

pioneering B2B payment solution that addresses the needs of travel intermediaries to

efficiently and securely settle travel transaction.

Travelport provides critical IT services to airlines, including shopping, ticketing,

departure control and other solutions, which enables them to focus on their core

business competencies and reduce cost.

[ www.travelport.com ]

23 | our sponsors

G O L D S P O N S O R S

Aviator revenue management software is used by 40 airlines worldwide to increase

flight revenue. Aviator has been especially configured to take advantage of ameliaRES

and has been favoured by InteliSys airlines for the past eight years. Contact

Maxamation, the proud creators of Aviator, to learn more about maximizing your

flight revenue.

[ www.maxamation.com ]

Hahn Air is a German scheduled airline founded in 1994 and has specialised in

distribution services for other airlines since 1999. As the world’s largest company of its

kind, Hahn Air covers 190 markets and cooperates with more than 300 air, rail, and

shuttle partners, and over 95,000 travel agencies. Its network of HR Ticketing Centres

includes 5,000 agencies worldwide. Every year, millions of passengers travel between

4,000 airports using Hahn Air tickets. Hahn Air is the first and only airline worldwide

that offers free and comprehensive insolvency insurance coverage for all of its

partners’ transport services.

[ www.hahnair.com ]

our sponsors | 24

G O L D S P O N S O R S

Rockwell-Collins / ARINC is a pioneer in the development and deployment of

innovative communication and aviation electronic solutions for both commercial and

government applications. Their ARINC information management services offer

seamless, secure, and reliable solutions to customers in the aviation and airport, rail,

and critical infrastructure sectors as well as enabling mission-critical data and voice

communications and management services throughout the world.

[ www.rockwellcollins.com ]

Airline Choice supports airlines with solutions that help them navigate and control

constantly changing regulatory and security requirements while providing a seamless

passenger experience through their interactions during check-in. Its extensive IT

experience in the airline and logistics industries provides them with a unique

perspective. Airline Choice consistently crafts systems that are not only responsive to

clients’ demands but are also specifically designed to adapt to fast-changing

technological developments. Airline Choice solutions have been implemented by over

40 airlines, ground handlers, and airports around the world.

[ www.airline-choice.com ]

25 | our sponsors

G O L D S P O N S O R S

iotaware is a Canadian company providing SaaS Information Services to the Airline

Industry. Our name is derived from being aware of the big picture of Cloud Computing

and the Internet of Things (IoT Aware), while managing the details (or iota) with our

software based services (the ware).

Data is one of your most important assets. Airlines produce lots of data, and collecting,

organizing and turning it into information reports with insights will be a necessity for

future success. iotaware has been developing internet database systems and solutions

for National and Regional Clients for 25 years. iotaware and #39’s Airline Reporting

system allows our clients to drill into their data from multiple sources and monitor

their airline in near real-time to identify problems areas, and performance metrics.

Our solution uses dashboards, drill down reports, data analysis tools and alerts to keep

you informed

our sponsors | 26

AT T E N D I N G S P O N S O R S

Carle Publishing was based on an idea that Andy Buyting had conceived after the

creation of a Home & Garden Magazine for his two retail stores. After seeing the huge

success of his magazine, Andy quickly realized that it allowed him to “own the ink in his

industry”. This marketing strategy allowed him to influence what his customers were

reading about his industry and he soon found it branded him as a market leader.

Today, Carle Publishing works with companies all over North America to create

magazines and other custom digital content that translate your ideas into meaningful

editorial content and positions your company as a thought leader in your marketplace.

[ www.carlepublishing.com ]

We are a digital media agency. We’ll pore over your deep wells of data to discover the

most useful behavioural and audience insights they can yield. To build confidence, you

need access to all that beautiful, invaluable information and knowledge that supports

each and every decision. Our job is to share just how this data can be converted into

action and increase your performance from adequate to excellent. Together, we’ll

build scalable solutions to grow your business. By managing all your digital channels,

we create the ability to combine and carefully dissect each channel to understand how

one might be helping or hurting another.

[ www.chrmediagroup.com ]

CONTACT US 100-75 Prince William Street

Saint John, NB E2L 5B2

+1-506-532-8515 [international]

+1-877-999-999 [within North America]

info@intelisysaviation.com

www.intelisysaviation.com

SOCIAL MEDIA be sure to use #AirlineGrowthSummit

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