Monthly Newsletter -...
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Highlights Quality Corner ..........................1 Member of the Month………….2 Testimonials .............................2 Section Meeting .......................3 Did you Know?.......................4 ASQ Stats Webinars ...............5 Volunteers Needed..................5 Change in Exam Format .........5 Job Postings .............................6 Leadership Team.....................6 Feedback ..................................7 Here are some tips on effectively exercising influence as avid proponents of your organization’s QMS: Propose win-win scenarios: When people understand what’s in it for them, they are much more likely to respond positively to any request you make. Be persistent: A good influencer understands that it takes time and continued effort to achieve results. Driving the message of the benefits of the QMS is about establishing a culture. Introducing new practices and ideas is clearly not something that happens overnight. Get the timing right: Yes, you need to be persistent but never irritating. If you cross that line, you will risk losing the respect of your colleagues. Pressuring someone to respond to your request when you know they just got off the phone from a disastrous meeting that you also attended is not wise. Get people in the right frame of mind and you might be surprised with their response. Don’t just tell them “what to do” or “what not to do”. Ask questions instead: Imposing orders on colleagues is often not well received. Try asking questions in a way that leads your audience to answer in support of your idea. For example, instead of telling someone to report customer complaints, ask them why they believe it is important to share customer feedback within the organization. Monthly Newsletter November 2017 | VOLUME 4, ISSUE 1 If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership commitment is considered so critical to the success of the QMS that in fact, the ISO 9001:2015 standard and other regulations give significant attention to this area. However, it is not only senior management’s commitment that plays a critical role in the architecture and engineering of the QMS. It is every employee’s commitment to the QMS that propels the strategy for long- lasting success even further. It then becomes apparent, that as Quality and Compliance professionals, we must become finely skilled at strategically exercising influence across functions to engage the organization in our commitment to quality and support top management’s efforts to do the same. Quality Corner Exercising Influence Cross-functionally to Drive Product and Service Excellence By Eliana Pouchard CBA (ASQ) Interested in submitting your article for next month’s Quality Corner? Below are some helpful guidelines for Quality Corner submissions: 1. Email submissions to [email protected] by the 15 th of the month. 2. Maximum 500 words. 3. A small image (4 cm x 6 cm) can be included. 4. Submission of an article will not guarantee publishing in a given month’s newsletter and may be published in a subsequent newsletter. 5. If your submission is selected, the Newsletter Editor will contact you directly. 6. Your submission will be reviewed for clarity, readability, grammar, spelling, etc. and may require revisions prior to publishing in the newsletter. If you have any questions, please contact the Communications Chair at [email protected] or speak with Sanaz Ghazi at the next section meeting.
Transcript of Monthly Newsletter -...
Highlights
Quality Corner ..........................1
Member of the Month………….2
Testimonials .............................2
Section Meeting .......................3
Did you Know?.......................4
ASQ Stats Webinars ...............5
Volunteers Needed ..................5
Change in Exam Format .........5
Job Postings .............................6
Leadership Team .....................6
Feedback ..................................7
Here are some tips on effectively exercising influence as avid proponents of your organization’s QMS:
Propose win-win scenarios: When people understand what’s in it for them, they are much more likely to respond positively to any request you make.
Be persistent: A good influencer understands that it takes time and continued effort to achieve results. Driving the message of the benefits of the QMS is about establishing a culture. Introducing new practices and ideas is clearly not something that happens overnight.
Get the timing right: Yes, you
need to be persistent but never
irritating. If you cross that line, you
will risk losing the respect of your
colleagues. Pressuring someone to
respond to your request when you
know they just got off the phone
from a disastrous meeting that you
also attended is not wise. Get
people in the right frame of mind
and you might be surprised with
their response.
Don’t just tell them “what to do” or
“what not to do”. Ask questions
instead: Imposing orders on
colleagues is often not well received.
Try asking questions in a way that
leads your audience to answer in
support of your idea. For example,
instead of telling someone to report
customer complaints, ask them why
they believe it is important to share
customer feedback within the
organization.
Monthly Newsletter
November 2017 | VOLUME 4, ISSUE 1
If you are a Quality and Compliance
professional, you are very likely a
proponent of the idea that senior
management’s commitment is
essential to the successful
implementation of any Quality
Management System (QMS).
Leadership commitment is considered
so critical to the success of the QMS
that in fact, the ISO 9001:2015
standard and other regulations give
significant attention to this area.
However, it is not only senior management’s commitment that plays a critical role in the architecture and engineering of the QMS. It is every employee’s commitment to the QMS that propels the strategy for long-lasting success even further.
It then becomes apparent, that as
Quality and Compliance professionals,
we must become finely skilled at
strategically exercising influence
across functions to engage the
organization in our commitment to
quality and support top management’s
efforts to do the same.
Quality Corner
Exercising Influence Cross-functionally to Drive Product and Service Excellence
By Eliana Pouchard CBA (ASQ)
Interested in submitting your article for next month’s Quality Corner? Below are some helpful guidelines for Quality Corner submissions:
1. Email submissions to [email protected] by the 15th of the month. 2. Maximum 500 words. 3. A small image (4 cm x 6 cm) can be included. 4. Submission of an article will not guarantee publishing in a given month’s newsletter and may be published in a subsequent newsletter. 5. If your submission is selected, the Newsletter Editor will contact you directly. 6. Your submission will be reviewed for clarity, readability, grammar, spelling, etc. and may require revisions prior to publishing in the newsletter.
If you have any questions, please contact the Communications Chair at [email protected] or speak with Sanaz Ghazi at the next section meeting.
# ASQ Toronto
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ASQ Toronto Monthly Newsletter
ASQ Toronto is looking for members to participate in a quick
2 minute testimonial that we will use to promote the ASQ
Toronto community via our new ASQ Toronto YouTube
channel. Video recordings will take place at the end of the
monthly ASQ section meeting or remotely. To participate,
go to https://goo.gl/forms/27ZMDg4lIp3VLlbn2. You will
need to answer the following in the 2 min video testimonial:
1. What is your name, job title, and how long have you
been a member of ASQ?
2. What is 1 thing you learned from the section meeting?
3. What do you enjoy the most as an ASQ Toronto
member?
Testimonials
Quality Corner (Continued)
Understand your audience and anticipate challenges
and/or questions: Each individual forming a part of this
world we live in has a unique genetic make-up and has
had unique life experiences that have shaped their
behavior and outlook in life. That is why you need to take
the time to understand your audience, so you can
anticipate any counter-arguments that may come up.
Use facts: Just as you could not survive without a
beating heart, an argument does not stand a chance
without proven and objective facts.
Build a relationship: It should come as no surprise that we
tend to help those we appreciate. Building relationships lays
out a strong foundation upon which collaboration can be built.
The complexity of human nature does not allow for one perfect
approach to succeed when influencing; however, these
behaviors lay out a good starting point. Depending on the
situation and who you are dealing with, some things might work
better than others. Just remember, the attempt is always
worthwhile when it comes to supporting your quest for
QUALITY!
Member of the Month
Eliana Pouchard is a committed and passionate Quality
Assurance professional in the pharmaceutical and medical
device industry.
Her experience spans multiple areas including quality systems
(development, implementation and maintenance), public
speaking, training, and project management. She holds a
B.Sc. (Hons) in Biotechnology from the University of British
Columbia and is currently a Certified Biomedical Auditor by
ASQ.
We honored to have her as one of the writers of quality corner for ASQ Toronto Section newsletter.
# ASQ Toronto
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November Section Meeting
This month’s section meeting took place on November 8, 2017 at the SpringHill Suites Toronto Vaughan. The guest speaker was Maria Falbo who spoke to ASQ Toronto members about IATF 16949:2016.
About the Speaker: Maria Falbo
Since 2000, Focus Consultants Group has been implementing ISO based management systems in a variety of different sectors. A big part of this success is attributed to the President of the company, Maria Falbo. Maria’s perseverance, creativity and excellent communication skills have led to successfully working with Fortune 500 companies such as General Electrics, Conoco Phillips, Magna, Coca Cola, Mars, Sobeys Canada and many others, as well as numerous small and medium-sized businesses. Maria has been working extensively with companies, particularly in the food industry, by applying her skills and implementing ISO 9001 and FSSC 22000, ISO 14001 and OHSAS 18001 as the structure for a high performance and highly profitable business model. IATF 16949:2016 is a standard specific to Automotive Industry which includes all the requirements of ISO 9001 plus additional requirements unique to the Automotive. In new revision of the standard, there are total of 96 differing (13 new / 83 changed) requirements compared to the previous standard revision. There are less focus on “documented procedures”, more focus on risk management and value added to the company. Maria during her speech mentioned what is new in IATF 16949 (former ISO/TS 16949), its integration with EMS, the key points in customer specific requirements and what does it mean for the organization. She also discussed in more details about requirements and main areas of change in IATF. The highlights include:
▪ Closure 4.3.2: Customer Specific Requirements
▪ Closure 4.4.1.2 Product Safety: Documented processes for the management of all product-safety related products and manufacturing processes
▪ Closure 5.1.1 Corporate Responsibility: Corporate policies must include at a minimum: an anti-bribery policy, an employee code of conduct and ethics escalation policy
▪ Closure 5.1.1.3 Process Owners: Process owners for managing processes and related outputs must be identified by Top Management. Furthermore, Process owners must be competent in their roles
▪ Closure 6.1.2.3 Contingency Planning: key
equipment failure, interruption from externally provided products, processes and services, natural disasters, fire, utility interruptions, labor shortages, infrastructure disruptions, notification process to the interested parties, periodic testing of the plans, review annually as a minimum and documented information / revisions/ persons authorizing the changes
▪ Closures 8.3.2.3 and 8.4.2.3.1 Embedded Software: Software development assessment methodology must be used to assess the process, Documented information on the software development capability self-assessment and Software development must be included within the internal audit program scope
▪ Closure 8.4.3.1 Requirements Pass to External Providers (SC, legal requirements etc.)
▪ Closure 8.5.1.5 TPM: OEE, MTBF (mean time
between failures) and MTBR (mean time to repair)
▪ Closure 8.5.1.4 Post Shutdown Protocols: ▪ Verification of product conformance after planned
or unplanned shutdown
▪ Closure 8.6.6.1.1 Temporary Change of Process Controls
▪ Closure 8.6.5 Externally Provided Products –
Legal requirements in the Country Manufactured
▪ Closure 10.2.5 Warranty Management: Warranty part analysis and NTF (No Trouble Found)
Presenter:
MARIA FALBO, Focus Consultants Group
# ASQ Toronto
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Fast Fact
The ASQ Toronto section is the 3rd largest section membership of ASQ globally with over 1,500 members. The largest member section is Minnesota with a whopping 1,621 members. What would it take for ASQ Toronto to be even bigger and better next month? Next Year? Speak to a member of the ASQ Toronto executive team at the next section meeting or contact them by email!!!
she concluded her discussion by talking about Transitioning to IATF 16949 and ISO 14001 Strategy as follows:
▪ Select a project champion and process owners ▪ Implementation strategy ▪ Gap analysis (including remote locations) ▪ Project plan with key dates ▪ Develop documentation ▪ Train and implement ▪ Internal audits ▪ Management review ▪ Transition audit
November Section Meeting
Did You Know? ▪ In Wednesday Dec. 13, 2017, ASQ Toronto Section is holding Annual
Dinner/Members Appreciation and Recognition Event. Event location: Novotel Toronto Vaughan Centre 200 Bass Pro Mills Drive, Vaughan, ON, L4K 0B9
Registration open soon at: https://asqtorontodec13.eventbrite.ca ▪ In early 2018, ASQ- Toronto Section is planning to hold an event for
newcomers and members in Quality field. Don’t miss this opportunity! A panel with seasoned Quality professionals answering your questions about:
- Challenges and opportunities in the quality field - How can you position yourself to get a good job - Where can you network and get noticed - The role of education, experience and certifications - Testimonials - And much more... More information regarding to this event will be announced soon.
# ASQ Toronto
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ASQ Statistics Webinars
The ASQ Statistics division has several free webinars available for its members to learn more about risk based statistics for product testing, process capability analysis, DOE, and paired t-tests. To watch any of the webinars visit
https://www.youtube.com/ASQStatsDivision today.
Volunteers Needed: Certification Committee Volunteer Opportunity Study Group Instructor/Leader – we are currently looking for someone with CQA certification to lead a study group starting almost immediately. Ideally, the candidate will have previously led a study group or conducted training / teaching. The study group can meet either virtually (via GoToMeeting) or in person at a public library; the former option would have a lower cost. Please contact Virginia Trimble ([email protected]) and Sandeep Sharma ([email protected]) if interested in assuming this role or if with any questions regarding the responsibilities.
Change in Exam Format
ASQ has moved from the traditional “pencil and paper” exam format to computer-based testing (CBT). Detailed information is available on ASQ’s website at http://asq.org/cbt/. Since this exam format is still new, please visit the website from time to time as ASQ provides new updates.
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Job Postings
Job Title Company Expiry Date
Clinical Study Manager AusculSciences Dec. 23, 2017
Quality Specialist SCI Dec 10, 2017
Junior Data Analyst SQI Dec. 31, 2017
Executive Position Name Email
Section Chair Rogerio Boaventura [email protected]
Chair-Elect Angela Hashemi [email protected]
Vice Chair Eric Cheong [email protected]
Secretary Dawn Banihashemi [email protected]
Treasurer Marion McGill [email protected]
Immediate Past Chair Kam Ho [email protected]
ASQ Toronto Leadership Team
Committee Chairs Position Name Email
Audit Tri Lu [email protected]
Certification Sandeep Sharma [email protected]
Communication Sanaz Ghazi [email protected]
Education Girish Trehan [email protected]
Marketing & Advocacy Michael Mladjenovic [email protected]
Membership Ben Tomic [email protected]
Nomination Rajendra Shah [email protected]
Outreach Savita Deshpande [email protected]
Employment Assistance Amany Elashri [email protected]
Program Majid Kamel [email protected]
Special Projects Chaitanya Baliga [email protected]
Voice of the Customer Med Mbarki [email protected]
Volunteer Savita Deshpande [email protected]
Webmaster Brady Xu [email protected]
Committee Co-Chairs
Position Name Email
Certification Virginia Trimble [email protected]
Communication Pardis Mohammadi Peter Alouche
Membership Oscar Rodriguez-Gonzalez
Education Amany Elashri [email protected]
Program Adetola Adeyemi [email protected]
Voice of the Customer Yogini Patel [email protected]
Webmaster Dawn Banihashemi [email protected]
Senior Advisors
Position Name Email
Senior Advisor Tonis Kilp [email protected]
Senior Advisor Rajendra Shah [email protected]
Senior Advisor Peter Merrill [email protected]
Senior Advisor Elizabeth McBride [email protected]
Senior Advisor Kusam Kohli [email protected]
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Feedback
Please let us know your opinion about the newsletters. What would you like to see in the newsletter and how we can make it better? Your ideas are most welcome. Please email your comments to the Communications team at [email protected].
