Monitor the performance and availability of your IMS environment

Toward higher service quality

The success of next-generation

services is measured by high service

retention rates and brand loyalty.

In today’s competitive environment,

customers are quick to abandon

services that don’t perform as

expected. To be successful, providers

must deliver rich, value-added

services, while working to ensure

that the customer experience meets

expectations. Providers must be able to

integrate voice, video and data traffic,

without sacrificing performance.

Deploying state-of-the-art service

management software can help

service providers maintain high quality

of service for their customers. Next-

generation service management

capabilities from IBM enable a

comprehensive approach to help

reduce the complexity of service

management environments, lower

operational costs and improve quality

of service.

IBM Tivoli Netcool IP Multimedia Subsystem Manager

Highlights

Improvevisibilityintocomplex

IPMultimediaSubsystem(IMS)

infrastructuresandservices

Increaseoperationalefficiencyin

complexIMSenvironmentsthrough

moreproactiveIMSinfrastructure

management

Provideinsightintocriticalareas

throughintelligentreporting

Helpreducedeploymenttime

anddevelopmentcoststhrough

automaticinstallationofpre-

configuredcomponents

Monitorandprovidein-depth

reportingonSessionInitiation

Protocol(SIP)

Communications service providers

are under tremendous pressure to

successfully manage new business and

technology challenges. Competitive

pressures are driving consolidation,

evolution from legacy to next-

generation networks, convergence of

fixed and mobile services, and broader

service offerings.

Being able to respond quickly to

these pressures is the key to business

success. Service providers are

seeking new ways to leverage existing

resources, build open architectures and

enable end-to-end service management

capabilities.

IBM Tivoli® Netcool® IP Multimedia

Subsystem Manager leverages the

industry’s leading service management

platform for real-time management

of telecom services infrastructures.

Combined with the strength of the

extensive Tivoli portfolio covering

wireless, wireline, server and

application expertise, Tivoli Netcool IP

Multimedia Subsystem Manager helps

deliver end-to-end management of next

generation services utilizing service-

oriented architecture (SOA) and service

delivery platform (SDP) technologies.

• Identifies Session Initiation Protocol (SIP)

session setup and registration failures, and

reports on usage trends.

• Provides a compelling out-of-the-box

experience, with automatic installation of pre-

configured event rules, policies, data collection

adapters, key performance indicators (KPIs) and

reports to help minimize programming — saving

time and reducing development costs.

• Leverages your existing Tivoli Netcool software

investments and enables industry-leading levels

of flexibility, scalability and performance.

• Provides a full-featured set of carrier class

products and provides many potential

integration points.

Built on IBM Tivoli Netcool/OMNIbus™

and IBM Tivoli Monitoring software,

Tivoli Netcool IP Multimedia Subsystem

Manager is based on an open,

scalable architecture with adherence

to TeleManagement Forum (TMF)

standards. It also enables service

providers to leverage existing Netcool

software investments and achieve more

rapid deployment of service models

such as IP-TV and Voice over IP (VoIP).

• Integrates fault and performance management

to enable consolidation of operations centers

under a single management umbrella.

• Enables proactive IMS infrastructure

management through automated problem

diagnosis, which can help identify potential “hot

spots” so problems can be isolated, diagnosed

and resolved more quickly.

• Provides intelligent reporting, delivering

real-time, historical and trended reports that

can provide insight into critical areas such

as service usage trend analysis and resource

capacity planning.

A better way to manage IMS

The Tivoli Netcool IP Multimedia

Subsystem Manager leverages the

leading service management platform

for real-time management of IMS

services. It enables more effective

management of IMS infrastructures

and services to help ensure quality of

service and reduce operational costs.

• Provides a single consolidated real-time and

historical view, improving visibility into complex

IMS infrastructures and services.

This report from IBM Tivoli Netcool IP Multimedia Subsystem Manager displays SIP response measurements in a graphic format.

�

Feature Advantages Benefits

Monitoring of critical carrier IMS

components

Provides a fault, performance and

service management view of your IMS

infrastructure

Helps enable higher quality of service

Pre-integrated with IBM Tivoli

Monitoring and Tivoli Netcool/OMNIbus

software components

Leverages the industry’s leading fault

and performance management solutions

Enables industry-leading flexibility,

scalability and performance

Out-of-the-box functionality, including

automation capabilities

Delivers pre-built components to

manage your IMS infrastructure

Helps reduce time to value and

operational costs

SIP monitoring Monitors service availability, client

registration, session setup and

termination, and SIP errors such as

global failures, client, server, timeout

and registration

Provides better monitoring of service

and session status including information

about each user’s transactions

SIP reporting Monitors critical KPIs including

Throughput (calls/sec), Response Time

(ms), and Success Rate (%)

Provides visibility into the performance

of SIP, a key IMS protocol

IBM WebSphere® monitoring and

reporting

Monitors key WebSphere SDP platforms

including IBM WebSphere Application

Server, IBM WebSphere Presence

Server, IBM WebSphere XML Document

Management Server and IBM WebSphere

Telecom Web Services Server

Enables integrated service management

of service delivery platform and service

assurance

The security-rich, open standards-

based Tivoli service management

platform is complemented by proactive

operational management solutions

that provide end-to-end visibility and

control. It is also backed by world-

class IBM Services, IBM Support

and an active ecosystem of IBM

Business Partners. Tivoli customers

and partners can also leverage each

other’s best practices by participating

in independently run IBM Tivoli User

Groups around the world—visit

www.tivoli-ug.org

About Tivoli software from IBM

Tivoli software provides a

comprehensive set of offerings and

capabilities in support of IBM Service

Management, a scalable, modular

approach used to deliver more

efficient and effective services to your

business. Meeting the needs of any

size business, Tivoli software enables

you to deliver service excellence in

support of your business objectives

through integration and automation of

processes, workflows and tasks.

For more information

IBM provides communications service

providers with a comprehensive

solution for next-generation service

quality management. To learn more

about how IBM Tivoli Netcool solutions

can help communications service

providers improve service quality,

manage complexity and reduce

operational costs, contact your IBM

representative or IBM Business Partner,

or visit ibm.com/tivoli

�

© Copyright IBM Corporation 2007

IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A.

Produced in the United States of America December 2007 All Rights Reserved

IBM, the IBM logo, Netcool, OMNIbus, Tivoli and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product and service names may be trademarks or service marks of others.

References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates.

No part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation.

Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED “AS IS” WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided.

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IBM Tivoli Netcool IP Multimedia Subsystem Manager at a glance

Hardware requirements:

• Any hardware capable of supporting the required software

Software requirements:

• IBM Tivoli Netcool/OMNIbus, V7

• IBM Tivoli Monitoring, V6.1, including IBM Tivoli Monitoring Universal Agent, IBM Tivoli

Monitoring Agent, Fixpack 6

• IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0.0

Operating system requirements:

Server side:

• Red Hat Enterprise Linux® 4.0 on Intel® and AMD x86-based, 32-bit and 64-bit

CPU hardware

• Solaris 9.0 on UltraSparc3 and UltraSparcT1 CPU hardware

Client side:

• Red Hat Enterprise Linux 4.0 on Intel and AMD x86-based, 32-bit and 64-bit

CPU hardware