Monday, November 7, 2016 (Pre-Conference Sessions)reliably and securely. In this session, Murphy and...

November 7 – 10, 2016

www.TBMConference.org

CONFERENCE AGENDA Drive Business Value in the Digital Economy: Join us for the 4th annual TBM Conference and engage with the greatest minds in technology to explore best practices that produce greater value, align IT with business goals, and deliver Technology Business Management (TBM) breakthroughs. Where: Hilton San Diego Bayfront – One Park Blvd., San Diego, CA 92101 | (619) 564-3333 When: Monday, November 7, 2016 – Thursday, November 10, 2016

November 7 – Welcome Keynote, 5:00pm – Rob Carter, EVP & CIO, FedEx Corporation November 8 – Conference Sessions, 8:00am – 5:00pm; Evening Function, 7:00pm November 9 – Conference Sessions, 8:00am – 5:15pm; Evening Function, 7:30pm November 10 – Conference Sessions, 8:30am – 1:00pm

Dress Code: Business attire for sessions; Cocktail attire for November 8 Evening Function

Monday, November 7, 2016 (Pre-Conference Sessions)

8:00 am – 5:00 pm Registration Open

9:00am – 5:00 pm Sapphire P

TBM Executive Foundation Certification Class The TBM Council is proud to offer the first-ever education program designed for tomorrow’s business-savvy technology leaders. The TBM Executive Foundation course provides IT and finance managers, directors and VPs the essential knowledge for running a successful TBM program and for driving a business transformation within IT. Register separately here.

9:30am – Noon Sapphire D

TBM Council Standards Committee and Service Provider Workgroup Meeting Sponsored by ISG, Hexaware, and Mindtree In this meeting between the Standards Committee and the Service Provider workgroup, leaders will discuss the latest release of the TBM Taxonomy (version 2.0) and the future of TBM standards coming out of the TBM Council. Register separately here.

2:00pm – 5:00 pm Sapphire D

TBM Council CFO of IT Workgroup Sponsored by ISG

IT finance leaders and other interested stakeholders will gather to discuss and collaborate on business value metrics, IT planning, and other topics relevant for the financial and business management of IT. Register separately here.

2:00pm – 5:00 pm Aqua C/D/E

CIO Strategic Summit By invitation only. In this CIO-led series of table discussions, participants will focus on topics such as transformation and digital, cloud and the changing role of the CIO, expanding TBM from cost to value, linking IT plans to services, and improving agility.

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November 7 – 10, 2016


Monday, November 7, 2016 (Conference Kickoff)

Welcome Keynote 5:00 – 7:00 pm Indigo Ballroom

Chairman’s Opening Address Mike Brown, VP, Information Technology, ExxonMobil Chairman, TBM Council Board of Directors

Seeking the Edge Robert B. Carter, EVP & CIO, FedEx Corporation For more than 40 years FedEx has been a logistics leader and is one of the most recognized brands in the world. At the center of the company’s success is a technology structure that provides a portfolio of shipping and business solutions which serve an ever changing global population of customers. But how does the leader of this technology megalith create a flowing, flexible and efficient team that provides a transparent view into all business-technology activities? Join Rob Carter, Executive Vice President and Chief Information Officer of FedEx Corporation, as he welcomes you to TBM Conference 2016 and shares how TBM provides his cross-functional team a foundation of transparency as they manage and deploy a common core of technologies to serve their global business. TBM is now institutionalized across the organization and is a critical factor behind their transformation from running-the-business to changing-the-business as FedEx evolves to accommodate new ways of delivering services; including virtualization, cloud, and a company-wide commitment to refresh and move forward.

7:00 – 9:00 pm Welcome Reception & Networking

Tuesday, November 8, 2016

7:00 – 8:00 am Registration, Breakfast & Networking

8:00 – 8:30 am Indigo Ballroom

Chairman’s Morning Welcome Mike Brown, VP, Information Technology, ExxonMobil Chairman, TBM Council Board of Directors

TBM & the Technology Economy Dr. Howard A. Rubin, President & CEO, Rubin Worldwide Global Expert on Technology Economics


November 7 – 10, 2016



Technology Business Management: A Differentiating Force for Change Bharat Amin, VP & CIO, Newport News Shipbuilding, A Division of Huntington Ingalls Managing the business of technology for a 130 year old shipbuilding giant is no small task, especially when your mission is to design, build, and refuel nuclear-powered aircraft carriers that serve the armed forces of the United States. As CIO of Newport News Shipbuilding, Bharat Amin is leading a team of business-technologists who are responsible for the strategies which enable their company partners to drive value with digital innovations. Beginning their TBM journey with transparency, but now launching a movement within non-traditional tech teams, join Bharat Amin as he shares how TBM is the differentiating force for change that is shaping and influencing behaviors across company segments.

9:30 – 10:00 am Networking Break – Visit the TBM Conference Partners

Tuesday, November 8, 2016 (Continued)


Accelerating Business Value with TBM Rhonda Gass, VP & CIO, Stanley Black & Decker Rick Hopfer, CIO, Molina Healthcare Paul Chapman, CIO, Box Moderate by: George Westerman, Principal Research Scientist, MIT Center for Digital Business Transforming business relationships across an organization often begin with transforming IT. Both goals are hard to accomplish, even in the best of times. So how does TBM drive this transformation? In this keynote, hear how these TBM-savvy CIOs are positioning IT to radically improve the products and services that their businesses deliver. Discussion topics will include approaches they have taken to reshape their teams for optimal value impact, how they focus their teams on strategic business priorities including adopting the cloud and improving agility, and how TBM is accelerating business innovation for their organization.


Under the Hood: Improving Speed, Agility and Efficiency when the Future Is Now Ed Smith, CIO, Cox Automotive The automotive world is transforming before our eyes: electric cars, autonomous vehicles, Uber, and more are radically changing the way we buy, drive, insure, rent and even store automobiles. Cox Automotive is at the forefront of this transformation. Serving consumers, dealers, manufacturers and the entire automotive ecosystem, Cox Automotive relies on a broad technology portfolio that includes digitization, mobile applications, third-party systems and lots of data. Ed Smith, CIO for the company, will describe how he and his team are using TBM and other key business enablers “under the hood” to ensure the company continues to adapt, lead and grow in the new automotive economy.

11:45 – 1:00 pm Networking Lunch – Visit the TBM Conference Partners


November 7 – 10, 2016


1:00 – 2:00 pm Indigo Ballroom

Accelerating Service Transformation with the Cloud Larry Godec, SVP & CIO, First American Financial James LaPlaine, CIO, AOL Steve Phillpott, CIO, Western Digital Corporation Moderated by: Chris Pick, President, TBM Council & CMO, Apptio Customer obsession by the business now means IT organizations must transform to satisfy an almost insatiable appetite for digital technology and services. These not only stress aging infrastructures but require new approaches to deliver new and improved services quickly. To meet this challenge, many CIOs are augmenting their service delivery models with public and private cloud options to lower the cost of delivery, give the business choices, and create demonstrable value. In this panel discussion, learn how three CIOs are using the tools of TBM to capitalize on this new synergy.

2:00 – 2:30 pm Networking Break – Visit the TBM Conference Partners


Breakout Session

2:30 – 3:30 pm Sapphire C

The TBM Journey at BMC: The Digital Enterprise Perspective Blaine Bryant, Director, IS&T Finance, BMC Software BMC is a market leader in the Digital Enterprise Management space, so they know a thing or two about Technology Business Management. Blaine Bryant, Director, IS&T Finance at BMC, will share the technology business management challenges they faced internally, the strategy they chose to meet those challenges, how they measure the success of their TBM program, and lessons learned along the way.

Breakout Session

2:30 – 3:30 pm Sapphire D

FedEx & the TBM Journey: IT & Finance Partnering for Success

Marty Haywood, Manager IT, FedEx Corporation Keith Okello, Manager Finance, FedEx Corporation FedEx IT and Finance created a partnership based on common goals and unique viewpoints to implement TBM. Through strong collaboration, FedEx established a cost model foundation that supports both IT business insights and Finance rationalization as key components. Join Marty Haywood, Manager IT and Keith Okello, Manager Finance as they share how combining Finance and IT resources as partners has resulted in a clear understanding of the cost allocation, TBM-driven chargebacks, increased adoption for business case use and a more transparent relationship with their business partners.


November 7 – 10, 2016


Breakout Session

2:30 – 3:30 pm Sapphire H

Competing for Business: Marketing & Delivering Central IT Services to Business Partners Who Have a Choice Bill Kasenchar, Sr. Director, Financial Management, University of Pennsylvania Tom Murphy, University CIO & VP, IT, University of Pennsylvania

The University of Pennsylvania operates in a transparent, decentralized approach to funding and budgeting where each college is responsible for their own revenue and costs. Using a model called Responsibility Center Management, every one of these business units treats the University’s central Information Systems & Computing department as if it were an outside vendor: they have a choice in where they source many IT services. Therefore, University CIO Tom Murphy and his team must define, price and market their services, be competitive in terms of cost and quality, and deliver reliably and securely. In this session, Murphy and IT Technical Director Bill Kasenchar will share how they use TBM to compete for and win the business, and in turn, are growing the department’s market share within the University.


Breakout Session

2:30 – 3:30 pm Sapphire L

TBM Maturity: What Lies Beyond Transparency William Miller Founding Partner, Principal Consultant, ProvenIT Finance We have all heard it, from IT leaders and business leaders alike, they wanted transparency. We began the TBM journey with that goal in mind. Now they have transparency, but that is not enough. So now what… Join Proven IT Finance as we uncover the elements of the TBM journey beyond transparency. Whether you are just starting or well underway, knowing what lies ahead is critical to understand what you should be doing now. Armed with practical advice and thoughtful insights, you will walk away from this session energized about the incredible potential of your TBM journey and a definitive approach to reaching beyond transparency.

Breakout Session

2:30 – 3:30 pm Sapphire P

Enabling Balanced Business Conversations Arthur Borges, TBM Office Manager, ExxonMobil Chris Kiser, TBM Analyst, ExxonMobil Ulka Wilson, IT CFO, ExxonMobil

One of the most challenging aspects of Technology Business Management (TBM) is how to enable balanced business conversations focused on cost, performance and value. In this session, join the seasoned TBM team from ExxonMobil to discuss why it’s crucial to structure the analysis in business terms and align to business processes – insights include strategic opportunities, utilization statistics, cost drivers and efficiency opportunities.



November 7 – 10, 2016


4:15 – 5:45 pm Sapphire D & H

TBM Council Women’s Leadership Series 2016 Keynote: Patty Hatter, VP, GM, Intel Security Professional Services Panel Discussion: Julie Flaschenriem, VP of Applications, Fairview Health Services Kim Manigault, EVP – CFO, Technology & Operations, KeyBank Moderated by: Irina Starikova, Partner, Digital McKinsey Company Best Practice: AOL James LaPlaine, CIO, AOL Emily Rittenhouse, Director of TBM, AOL This special session is designed to elevate the importance of women in IT leadership as a critical component of an organization’s success. Developed to provide a platform where female business-technology leaders can share the key factors which have been critical to their success, presenters and panelists will focus on the lessons they have learned along their careers, and provide an opportunity for all attendees – male and female leaders alike – to engage in discussions which continue to elevate the importance of diverse business technology teams.

4:00 – 5:30 pm Indigo 202 & 204

Live Product & Solutions Demonstrations Indigo 202: BDNA Indigo 204: Apptio

Join strategic partners of the TBM Council to see demonstrations of leading TBM software and TBM services solutions that highlight the power of our TBM eco-system.


5:45 – 7:00 pm Evening Break

7:00 – 8:00 pm Indigo Foyer

TBM Awards Reception Partake in drinks and conversation as we get ready to celebrate TBM excellence at the TBM Awards Gala.


TBM Awards 2016 Gala & Dinner Sponsored by: KPMG, TBM Market Advisor Emceed by: Tom Murphy, University CIO & VP, IT, University of Pennsylvania Join us for dinner in celebrating TBM leadership and excellence by gathering on election night of the 45th President of the United States to see who the six winners of the 2016 TBM Awards are. Finalists include Berkley Technology Services, Cargill, CHRISTUS Health, ExxonMobil, FedEx, Hewlett Packard Enterprise, KeyBank, Maritz, MetLife, Nike, Royal Bank of Scotland and Xerox.

Wednesday, November 9, 2016

7:00 – 8:00 am Registration, Breakfast & Networking


November 7 – 10, 2016



TBM Board Morning Welcome Ralph Loura, Global CTO, Rodan + Fields Board Member, TBM Council


Acceleration, Innovation & Governance: Powering a Business Transformation Mike Brady, Global CTO, AIG In an industry that’s all about managing risk, instilling a fast-paced, risk-taking culture is challenging. Yet, when your company is committed to improving pricing and risk selection through “enhanced data, analytics, and evidence-based decision making” — all while investing heavily in core platforms such as global claims and underwriting – the technology division must find a way to be agile, innovative, reliable and secure at the same time. In this thought-provoking session, AIG Chief Technology Officer Mike Brady will share how his division is employing a Silicon Valley mindset along with TBM to accelerate cloud adoption, DevOps and a technology-as-a-service model. In doing so, Brady is helping to enable AIG’s critical business transformation.

9:15 – 9:45 am Networking Break – Visit the TBM Conference Partners

Wednesday, November 9, 2016 (Continued)


A CIO In Every Boardroom: How TBM & Apptio Facilitate Technology Leadership’s Ascension into the Business Spencer Cunningham, Chief Tech. Office, Head of Cost Transparency, Deutsche Bank Sunny Gupta, Cofounder & CEO, Apptio Ted Kummert, EVP, Engineering & Cloud Operations, Apptio Carman Wenkoff, CIO & CDO, Subway Business technology leaders are increasingly breaking into the C-Suite. In this session, Apptio CEO Sunny Gupta and EVP Products & Engineering Ted Kummert share the challenges and opportunities for technology leadership on their journey to the boardroom, as well as the future of Technology Business Management and the innovations Apptio is bringing to market to further the discipline. Joined by a panel of customers, the discussion will range from vision to practical applications for practicing TBM both today and tomorrow.

11:15 am – 12:00 Indigo Ballroom

Keeper of the Past, or Broker to the Future? Sanjay Mirchandani, President & CEO, Puppet In this session, Sanjay Mirchandani of Puppet and former CIO of EMC, will share how digital transformation requires that CIOs embrace DevOps to continue delivering business value in the future. Attendees will learn how to keep the lights on while at the same time cultivating a higher-performing IT organization, one that deploys software 200 times more frequently, spends 50% less time remediating security issues and 22% less time on unplanned work than lower-performing teams, according to the 2016 State of DevOps Report sponsored by his firm. With this new digital mindset, CIOs can future-proof their technology landscape and lead their executive team and company into the next exciting chapter in their business transformation.

12:00 – 1:30 pm Networking Lunch – Visit the TBM Conference Partners


November 7 – 10, 2016


12:00 – 1:30 pm Indigo 202 & 204

Live Product & Solutions Demonstrations Indigo 204: Apptio

Join strategic partners of the TBM Council to see demonstrations of leading TBM software and TBM services solutions that highlight the power of our TBM eco-system.

Breakout Session


6 Habits of TBM Success Steve Bates, Partner & Global TBM Lead, KPMG Jason Byrd, TBM Practice Lead, Americas, KPMG KPMG research demonstrates that a TBM leader can successfully reduce IT operating cost whilst increasing spend control, articulate the business value of IT and not allow technology cost structure to impede business responsiveness. They achieve this by practicing the six habits of TBM success. Come along and find out how to emulate the TBM leaders to build a successful TBM program.


Breakout Session


High-Velocity Innovation: Accelerating Development in Today’s Data-Fueled Digital Economy

Ralph Loura, Global CTO, Rodan + Fields Todd Tucker, GM & Author, TBM Council Accelerating speed-to-market and capturing emerging opportunities are keys to success in most digital strategies. Advanced practices and technologies such as Agile, DevOps, cloud, and data virtualization provide opportunities for streamlining innovation and software development, but they also present challenges for how CIOs manage their technology business. In this fireside chat, Ralph Loura, CTO at Rodan + Fields will sit down with TBM Council GM Todd Tucker to discuss best practices and lessons learned across different industries and corporate cultures in delivering innovation faster, cheaper and more securely.

Breakout Session


TBM: Changing Perception to Impact Reality Priyu Suryawanshi, Director, TBM Office, Group Insurance, Prudential Financial

In this session, you’ll learn how to become a strong influencer and drive impactful changes through successful financial management. Sound technology investments is key to the success of a business in a competitive market. Quite often the “black box” perception of IT, deters the business from maximizing the benefits of IT. In order to gain trust and forge a true partnership with the business, IT leaders must begin by demystifying IT. One of the first key steps in this journey to becoming a trusted partner to your business customers is building a strong financial management practice that provides transparency and helps effectively communicate IT’s value.


November 7 – 10, 2016


Breakout Session


Redefining for Optimization with TBM Jamie Boyda, VP, Strategic Planning & Programs, Royal Bank of Canada Managing the business of technology at Canada’s largest bank means serving 16 million customers and 80,000 employees worldwide. Royal Bank of Canada’s Jamie Boyda, Vice President, Strategic Planning and Programs and her team are driving efficiencies and improvements for their business partners using Technology Business Management (TBM) standards and disciplines in their Global Technology Infrastructure (GTI) organization. In this session, join Jamie as she shares the learnings and successes the bank’s team is experiencing with TBM, including:

Delivering a true consumption view that supports fact-based decision making and educated usage behaviors for overall optimization

Operating a TBM organization that educates business partners for improvement

Redefining services, processes, and expectations to drive enhanced outcomes


Breakout Session


The Path to a Meaningful Chargeback: Driving Value in the Partnership Dave Jacobs, AVP, IS Business Operations, Intermountain Healthcare Mike Oligschlaeger, VP, Finance, Ascension Information Services The chargeback approach shifts how your customers view and use IT services by holding them accountable for the costs associated with services. This tactic drives transparency, improves inefficiencies, and increases the service quality while reducing negligent overuse. However, transitioning to chargeback and changing mindsets can be fraught with obstacles. In this one-of-a-kind presentation, hear from the technology business management leaders of similar organizations who are on that journey. Learn where to start, what tools to use, steps and tips along the path, and the obstacles they face and how they’re overcoming them. Key takeaways include:

The reasons for moving from showback only to charging back

The methods used for consumption-based chargeback

The importance of communication and organizational change management

Barriers to chargeback and approaches for overcoming them



November 7 – 10, 2016


Breakout Session


Faster, Better, Smarter: Improving the TBM Cycle from Planning through Execution Rick Eckoff, Director, Solutions Delivery, MetLife Tim Smith, TBM Advisor, MetLife Julea Danielson, Consultant, TBM Office, MetLife Moving at the speed of business is tough. But moving fast while making good decisions can be next to impossible. The TBM office at MetLife has lived up to this challenge. Over the past three years, the team has not only implemented a world-class TBM program, they have unified planning, forecasting and execution across five different departments, streamlined collaboration among dozens of people, and shifted focus from mundane data collection to analysis and decisions. In this session, discover how the team has not only created a trusted, seamless system for decision making, but laid bare their internal processes so that people understand their roles, the impact they have on each other, and the levers they now have to produce positive business outcomes.


Breakout Session


Optimizing the IT Portfolio: Improve Patient Care & Shape Tomorrow’s Health System

Paul Matthews, Mgr., ISD Finance Analytics, University of Pittsburgh Medical Center Dean Owrey, VP & CFO, Enterprises & ISD, University of Pittsburgh Medical Center The University of Pittsburgh Medical Center (UPMC) is an integrated global health enterprise leveraging medical expertise, geographic reach, and financial stability in a model of care excellence that is transforming health care nationally and internationally. Spurring this transformation is UPMC’s operating philosophy to provide outstanding patient care while they innovate their health system through technology, research, and education. In this session, Dean Owrey, Vice President and Chief Financial Officer of UPMC Enterprises and UPMC Information Services Division (ISD), will be joined by Paul Matthews, Manager of ISD Financial Analytics, to share what this has meant for their technology organization and how they help make better healthcare possible. Together they will discuss how they are pairing TBM with project portfolio management (and other disciplines) to deliver increased transparency into costs and consumption, better enable the business to influence those costs, and improve the production and accuracy of operational and financial reporting. In turn, the ISD team is helping shift IT investment from running-the-business of healthcare to transforming it.


November 7 – 10, 2016


Breakout Session


Changing the Business Conversation about IT David Coleman, Director, Finance, FedEx Services Corp.

To become a more strategic partner with IT, finance organizations must transcend the controller role and help IT become more transparent to its internal and external stakeholders and deliver business results. Technology Business Management (TBM) is often described as a set of disciplines for changing the conversations about IT. TBM helps IT leaders manage and communicate their total costs – from change-the-business investments to run-the-business expenditures – so the tradeoffs are clear. In this presentation, learn about the initiatives your finance organization can lead with IT to have the right conversations about their IT estate, make decisions to improve efficiency and value, and encourage IT to make decisions to shift investments from run to change the business.

Breakout Session


Moving Away from Datacenters: Ticketmaster’s Journey & Commitment to Public Cloud Brent Eubanks, VP, Technology Optimization, Ticketmaster What reasons does a F500 software company such as Ticketmaster have for declaring no more datacenters, and to instead drive forward using public cloud only? Join Brent Eubanks, VP of Technology Optimization as he shares why the Ticketmaster team is becoming a savvy user of cloud, including how they navigated the numerous challenges of managing through a hybrid operating model to a cloud only model. With TBM, Brent and his peers are developing advanced data analytics and tactics which provide the insights, awareness, technical evidence, and financial evidence to make sure Ticketmaster is getting the most value out of their cloud investments.


Breakout Session


The Power of On-demand Benchmarking Arthur Borges, TBM Office Manager, ExxonMobil Dirk Von Der Brake, IT Benchmarking Manager, ExxonMobil Efficient and effective benchmarking has been a challenge for most large organizations due to time consuming implementation efforts. Technology Business Management (TBM) provides the perfect platform to enable on-demand benchmarking and to help IT prove they are providing cost effective services to their business peers. In this session ExxonMobil will share its current and future journey on implementing broad on-demand benchmarking and how IT managers are using this data to become more efficient stewards of their financial investments.



November 7 – 10, 2016



Delivering Results for an Even Greater Good Su Crighton, Director of Technology & Change, Cancer Research UK Kristin Darby, CIO, Cancer Treatment Centers of America® Jay Ferro, EVP, Chief Information & Product Officer, EarthLink Moderated by: Steve Hall, Partner, ISG

How does Technology Business Management (TBM) fight cancer? In this discussion moderated by TBM Council Alliance Partner, Steve Hall of ISG, these passionate CIOs share how managing the business of technology creates opportunities for their organizations to focus on saving lives and battling this brutal disease. Each of these business-technology leaders prioritizes the responsibilities of their teams through effective technology investments, initiatives, and optimization efforts to drive valuable savings and wiser investments. Applying the disciplines of TBM provide these CIOs and their teams the opportunity to turn their savings into the means to continue their most important mission; the fight against this silent killer.


Conference Recap & Prize Drawings Chris Pick, President, TBM Council and CMO, Apptio

Join us to see who wins the prizes from our TBM Conference sponsors, and hear a summary of conference lessons and takeaways. (You must be present to win a prize!)

6:00 – 7:30 pm Evening Break


San Diego Casino Cruise Sponsored by Apptio Join us for one final hurrah while we sail the San Diego Bay, play some cards, roll some dice and enjoy the company of other TBM’ers as we celebrate the 4th annual TBM Conference. *Buses depart from the Hilton San Diego Bay Front at 7:15pm. **Dress code: casual pants, dresses and summer jackets.

Thursday, November 10, 2016

8:00 – 9:00 am Breakfast & Networking

9:00 am – 1:00 pm Sapphire P

TBM Executive Foundation Certification Class Students taking the TBM Executive Foundation course will gather again for the second part of the first ever certification class for TBM program leaders. Register separately here.




November 7 – 10, 2016


Breakout Session

9:00 – 10:00 am Sapphire H

IT Governance Matters: Best Practices for Optimizing Federal Technology Spend Suzanne Chartol, Program Director, Federal, TBM Council On 21 July 2016, the U.S. Federal Commission on IT Cost, Opportunity, Strategy and Transparency (IT COST), a coalition of more than 70 government and private sector IT leaders, issued its final report with recommendations for U.S. Federal CIOs. The message was clear: by adopting best practices for IT cost transparency, federal agencies could save a massive amount of money and redirect spending from operations and maintenance (O&M) to development, modernization and enhancements (DME). The Commission produced a federal version of the TBM Taxonomy, an essential tool for creating transparency and translating between financial, technology and business perspectives in the government. Join members of the TBM Council to discuss the recommendations and findings of the IT COST Commission. Participants will better understand the barriers that government IT executives face in creating transparency and how the Commission recommends overcoming them.

Breakout Session

9:00 – 10:00 am Sapphire C(G)

Delivering Metrics to Drive Accountability & Better Decision Making Laura Bouvier, SVP, TBM, Marriott International, Inc. Leslie Scott, VP, TBM, Marriott International, Inc. Marriott International is a leading hotel company recognized by Forbes magazine as one of the most innovative companies in the world. These technological advancements include both customer-facing services and internal management practices. Globalization, multiple sourcing providers, and new service models like the cloud have magnified the need for effective, nimble Technology Business Management at Marriott. Join Laura Bouvier, the SVP of TBM and Leslie Scott, VP of TBM for a discussion of how their organization navigates the global organizational ecosystem, drives accountability among participants (both providers and internal partners) and delivers metrics that drive transparency and decision making at all levels of the IT organization.

Thursday, November 10, 2016 (Continued)

Breakout Session

9:00 – 10:00 am Sapphire D

TBM ADOPTION SERIES: Socializing TBM Through Process Adoption Michel Brassart, Sr. Director, IT Mergers & Acquisitions, TBM, Hewlett Packard Enterprise Robert Grassie, Global Head of Service Cost Management, Royal Bank of Scotland Peter Letizia, Co-Head of Technology Finance, Goldman Sachs Moderated by: Scott McNeal, Customer Success Advisor, Apptio TBM is only as valuable as the business outcomes it enables, such as lower costs, faster decisions, and more funding for innovation. Key to these outcomes is enriching management processes with facts. In this discussion, panelists will share how they drove adoption and realized value from TBM by improving existing IT management processes or by adding new processes that improved how they managed the business of IT.

10:00 – 10:15 am Networking Break


November 7 – 10, 2016


Breakout Session

10:15 – 11:15 am Sapphire H

Digital Transformation with a Strategic TBM Strategy Alex-Paul Manders, TBM Practice Lead, Americas, ISG In order to reap the benefits of digital transformation, IT leaders must be more agile and effective when making key business decisions. By leveraging best practices endorsed by the TBM Council’s TBM Taxonomy, ISG has developed a strategic approach to managing TBM and enabling IT transformation in the areas of data, analytics, governance and technology. In this session, you will be provided with an overview of strategic to considerations for driving digital initiative’s leveraging the TBM Taxonomy.

Breakout Session

10:15 – 11:15 am Sapphire C(G)

Dealing with Change: Optimizing IT after a Merger, Acquisition or Split Kim Manigault, EVP - CFO, Tech. & Ops., KeyBank Michel Brassart, Sr. Director, IT Mergers & Acquisitions, TBM, Hewlett Packard Enterprise Moderated by: Craig Morrill, Customer Success Advisor, Apptio Broad corporate changes such as mergers and divestitures often disrupt IT at a time when each company depends on technology more than ever to succeed. In this panel discussion, hear how the transparency and analytics from TBM helps these executives understand the impact of the corporate change on their IT, establish or modify service agreements, and find synergies or other optimizations to run more efficiently without increasing risks.

Thursday, November 10, 2016 (Continued)

Breakout Session

10:15 – 11:15 am Sapphire D

TBM ADOPTION SERIES: Perfect is the Enemy of Good – Overcoming the Data Challenge Wesley Eugene, Chief of Staff – CIO, Aflac Mina Han, Manager – Project Management, Fannie Mae Jan-Willem Ligthart, IT TBM Finance Lead, Cargill Moderated by: Andrew DeMaio, Global Business Practice Lead, Apptio Poor quality data is a nearly universal phenomenon in TBM offices of all shapes and sizes. Unfortunately, data owners often think that perfect is the only option, while their peers often make major business decisions on less certain facts. Successful TBM leaders have learned that poor data quality is not a barrier to TBM, but that TBM is a powerful mechanism for improving data quality where other approaches have failed. In this discussion, panelists will share how they started with poor data quality and used the best practices of TBM to smartly measure data quality, identify quality problems, and implement a continuous improvement program for data quality that leads to better decision making over time while delivering better data for other IT management disciplines as well.

11:15 – 12:00 am Final Networking & Conference Close


Monday, November 7, 2016 (Pre-Conference Sessions)reliably and securely. In this session, Murphy and...

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