AWWA Telemetry Training Course. Oct 2014. Chicago IL, Moline IL
Moline 110428 water contamination sit_man_presentation_ttx_tool
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Transcript of Moline 110428 water contamination sit_man_presentation_ttx_tool
1Water Contamination Scenario
Water Contamination Scenario
Tabletop Exercise
2Water Contamination Scenario
Tabletop ExerciseTabletop Exercise
Welcome and Introductions Discuss agenda for the day Review administrative details Start the exercise
3Water Contamination Scenario
Welcome and IntroductionsWelcome and Introductions
Name
Organization
Emergency Response Experience
4Water Contamination Scenario
Welcome and IntroductionsWelcome and Introductions
Bob Martin
Water Services Director
Alfred Benesch & Company
Emergency Response Experience
– Former General Manager DuPage Water Commission
– Developed VA and ERP
– Development of SOPs
5Water Contamination Scenario
Welcome and IntroductionsWelcome and Introductions
Name
Organization
Emergency Response Experience
6Water Contamination Scenario
AgendaAgenda
Review exercise materials and rules Review scenario(s)
– Break
Facilitated Discussion Period Action-Planning Session (“Hot wash”) Review and Conclusion Closing Comments
7Water Contamination Scenario
Administrative DetailsAdministrative Details
Location of emergency exits Location of restrooms Cell phone/pager management Logging your time to fulfill training
requirements Sign-in sheet and participant form
8Water Contamination Scenario
Exercise Benefits:Exercise Benefits: Increase readiness in the event of an
actual emergency Provide a means to assess effectiveness
of response plans and response capabilities
Serve as a training tool for response personnel and their involvement with other response agencies
Provide an opportunity to practice skills and improve individual performance in a non-threatening environment
9Water Contamination Scenario
Exercise Benefits: (cont.)Exercise Benefits: (cont.) Require participants to network with each
other and pre-plan decisions on how to use resources
Identify planning conflicts or gaps Identify resource needs and opportunities
for sharing of resources Clarify internal and external roles and
responsibilities
10Water Contamination Scenario
Exercise Objectives:Exercise Objectives:At the conclusion of this exercise, participants should be
able to do the following:
Define or refine participants’ roles and responsibilities in regards to managing the consequences of a water contamination incident, which should be reflected in their plans, policies, and procedures and other preparedness elements currently in place or under development
Build relationships between utilities and stakeholders
Determine neighboring utility water infrastructure capabilities and needs
11Water Contamination Scenario
Exercise Objectives: (cont.)Exercise Objectives: (cont.)
Identify water infrastructure coordination requirements of state agencies coordinating under the appropriate Emergency Support Functions
Identify other needed enhancements related to training and exercises and other preparedness elements currently in place or under development.
This session will not be a success unless you as a participant go back to your office and follow through.
12Water Contamination Scenario
Roles and Responsibilities:Roles and Responsibilities: Players respond to the situation presented based
on expert knowledge of response procedures, current plans and procedures, and insights derived from training and experience
Facilitators lead the exercise by presenting the scenario narrative and facilitating the discussion period and “hot wash” (Action-Planning Session or review session)
Evaluators monitor the exercise, track accomplishments according to objectives, and may ask questions
Observers observe the exercise but do not participate in the facilitated discussion period
13Water Contamination Scenario
Exercise Rules:Exercise Rules:
There is no single solution Varying viewpoints, even disagreements are
expected Dialogue encouraged within a safe, open,
stress-free environment Respond based on your knowledge Your organization’s positions or policies do
not limit you Make your best decision based on the
circumstances presented
14
Exercise Rules: (cont.)Exercise Rules: (cont.) Assume cooperation and support from other
responders and agencies Basis for discussion consists of scenario
narratives, your experience, your understanding, and your intuition
All information required to drive discussion during the tabletop exercise is contained in exercise material
Treat every scenario as if it will affect your area - don’t “fight” the scenario
Water Contamination Scenario
15Water Contamination Scenario
Action-Planning Session:Action-Planning Session: Following the facilitated discussion period, the
facilitator will lead an Action-Planning Session, also known as a “hot wash”
Participants are encouraged to identify, discuss, and prioritize next steps, actions, tasks, and other follow-up activities
Identify additional collaborators if needed
Schedule a follow-up meeting
16Water Contamination Scenario
Water Water Contamination ScenarioContamination Scenario
17Water Contamination Scenario
Water Contamination ScenarioWater Contamination Scenario The local news reports a generalized increase in
stomach flu for the community.
Due to several recent intrusions and intentional contamination incidents on drinking water utilities around the region, the drinking water utility staff is concerned.
The drinking water utility decides to increase sampling, but during morning briefings, finds that a large percentage of the utility staff are out sick or are at home taking care of sick family members.
18Water Contamination Scenario
Water Contamination Scenario (cont.)Water Contamination Scenario (cont.) The city manager calls in the afternoon stating that
there are rumors that the drinking water is the source of the outbreak of illness and that news reports have started to mention drinking water in association with the outbreak.
A local hospital calls later in the afternoon and states that laboratory tests are completed and that positive Cryptosporidium results had been reported in clinical samples from sick patients.
The drinking water utility decides to take samples from the water distribution system to send to a laboratory for analysis.
19Water Contamination Scenario
Water Contamination Scenario (cont.)Water Contamination Scenario (cont.) The local emergency management office has called
an emergency meeting including participation from public health agencies, along with community drinking water and wastewater utilities.
An environmental group is asking whether the wastewater plants will be affected by Cryptosporidium and if the treatment plants will be able to remove or kill it before the water is discharged to the environment.
Other local drinking water utilities that receive water from the potentially affected utility are calling to see if the source of the contamination has been determined.
Other drinking water utilities downstream of the affected utility are calling to determine whether downstream utilities may also be at risk.
20Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion PeriodDiscuss the questions found in your Discuss the questions found in your
Situation Manual as a group Situation Manual as a group
21Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Notification and Activation Process How will the utility be notified of this event? How will you maintain situational awareness? How will you activate your emergency response
plan? What does the ERP activate?
22Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Mobilization and Operations What procedures have been developed to assess
the situation and take initial action to support the response?
23Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Coordination Who will the utility coordinate with concerning
response and remediation? What are the expectations for their support? What specific coordination procedures have been
developed to ensure successful coordination?
24Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Coordination Where can processes and procedures for
coordinating laboratory analytical support for water contamination incidents be found?
What EPA laboratory network member laboratories may be available to provide analytical support and how can these laboratories be identified?
25Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Logistics What procedures have been developed to
address logistical support (e.g., food, shelter, and equipment for responders) during this event?
What procedures and/or provisions are in place to support personnel with special needs (e.g., lost or damaged personal property, injured or killed family/friends, psychologically impacted by the devastation) due to the incident?
26Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Communications How will communications be handled, including to
internal staff, to the public, and to officials? Who is responsible for internal, public, and other
communication activities during this incident? What procedures have been previously
developed for use during this type of emergency? How would internal communication procedures change if normal communication links are disrupted?
27Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Communications How do you determine if an advisory or public
notification (such boil water or do not use) needs to be issued for this incident? How would this occur without power and if normal communication media such as TV and radio outlets are unavailable? What alternative resources could be available to issue an advisory?
28Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Finance and Administration What procedures have been developed to
address incident-related expenses? How are financial and other incident records
maintained?
29Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Demobilization What procedures are in place to determine if the
demands from the event have lessened to the point that the utility no longer needs support?
What activities are described during demobilization?
30Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Recovery When does response end and recovery begin? What facilities and/or activities are most critical and
require immediate attention at the conclusion of response activities?
What tools are available to assist in identification of contaminants, water treatment methods, and infrastructure decontamination?
What procedures are in place to expedite the recovery process and return to normal business operations?
31Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Emergency Response Plans Does the utility’s ERP address this situation? If a severe contamination event has been
discovered at the utility, what initial steps would the utility take?
What steps should be taken immediately to minimize additional supply contamination?
32Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Utility Preparedness Are there any known vulnerabilities in the water
treatment or supply system? Has the source of contamination been identified
and can it be isolated?
33Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Laboratory Support What laboratory support will be needed and how
will this be coordinated? Where will I identify analytical methods to detect
contaminants? [WCIT, SAM]
34Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Business Continuity How will the utility address its continuity of
operations and the reduced number of personnel?
What actions should your utility take to ensure that additional personnel are not exposed (e.g., personal protective equipment (PPE) during routine operations)?
35Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Local and State Coordination What local and state organizations would be
helpful in response to this type of situation and how will their support be coordinated?
Who will your utility coordinate with concerning response and remediation?
36Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Federal Coordination If the conditions in this scenario were to escalate
and federal assistance was needed, what are the expectations for support and which agency would be contacted? Who will coordinate this effort at the utility?
37Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Mutual Aid and Assistance What mutual aid and assistance from other
utilities will be useful in this situation? If your utility does not have enough personnel
during the incident, what other options are available and have arrangements been made in advance?
38Water Contamination Scenario
Facilitated Discussion PeriodFacilitated Discussion Period
Law Enforcement What inspection or surveillance programs are in
place to detect any physical security breaches in utility appurtenances, such as water storage facilities and the distribution system? Does the utility have a “neighborhood watch” or “water watchers” program in place within the served community?
39Water Contamination Scenario
Action-Planning Session Action-Planning Session Post-Exercise “Hot Wash”Post-Exercise “Hot Wash”
40Water Contamination Scenario
Action-Planning Session:Action-Planning Session:During this “hot wash” or review, we will:
Answer the Action-Planning questions found in your Situation Manual
In the Action-Planning Matrix, identify issues and actions/tasks/follow-up
Using the Action-Planning Guide, assign responsibilities, resources, and timelines for each action/task/follow-up
41Water Contamination Scenario
Review and ConclusionReview and Conclusion
42Water Contamination Scenario
ReviewReview
Verify exercise objectives were met: Define how participants work together
during a significant water sector incident Establish relationships Determine capabilities and needs Identify strengths and areas of
improvement Identify recommendations for
enhancements to training, exercises, and other preparedness elements
43Water Contamination Scenario
ConclusionConclusion Please turn in your notes from the Action-
Planning Session, your participant evaluation form, and any additional comments you wish to share
This information will be used to develop an After Action Report and Improvement Plan
44Water Contamination Scenario
Closing RemarksClosing Remarks
Thanks for participatingThanks for participating