Mohamed Bakr Mubarak Date of birth: 16/04/1988

39 Social Housing, Al Yasmeen district - Badr City, Cairo - Egypt

01111485010 - 01014330990

bakr1988@msn.com

Married

Objective

Seeking a challenging career opportunity to succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

Education

2005 - 2009 Higher Institute for Specialized Technological Studies (Future Academy). BSc. Of Management information systems (Above Average).

Educational Certificate Microsoft Certified Application Specialist.

Skills and abilities

Language proficiency

Arabic

English

Other skills • Good Interpersonal Skills.

• Evidence of a clear understanding of all aspects of customer services and able

to demonstrate commitment to continuous Improvement.

• An ability to implement creative and imaginative approaches and identify new

options for service development.

• Excellent communication and negotiation skills ideally in multiple languages.

• Good presentation and excellent personal organization.

• Able to lead, Motivate and develop the team, give clear direction and feedback

in order to improve performance.

• A passion for the retail industry.

• Comfort with physical work.

• Ability to work in a team.

• Pride in achieving individual targets.

• Flexibility and punctuality.

• Time management and Ability to work under pressure.

• Innovation, Creativity and development.

Work Experience

12-Jun-2016 - Now InterContinental Cairo city stars hotel

Business Center Clerk

Job Description Business center clerk is responsible for rents and making reservation for meeting rooms, prepare pricing proposals and contracts and follow up with clients and settle payments also provides administrative support to guests. Duties may include typing, faxing and photocopying. Additionally, these individuals may educate guests on the proper use of office equipment and processes, such as computers and long-distance calling.

Training Courses

• InterContinental Hotels & Resorts Brand Orientation (8-Aug-2016) • InterContinental® Welcome and Farewell (30-Aug-2016) • Club InterContinental® Service Training (11-Sep-2016) • Loyalty Recognition 1 - Introducing IHG Rewards Club Loyalty

Recognition (11-Sep-2016) • IHG Frontline Learner Welcome Video (11-Sep-2016) • IHG Problem Handling (08-Oct-2016)

21-Jul -2014 – 08-Jun-2016 Alfa Egypt Trading (An Al-Futtaim Group Co.)

Sales Assistant (Acting like Senior Sales

Asst.)(GUESS)

Job Description Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

Honors and awards You Are Spotted (31-Mar-2015) Training Courses

• Developing customer satisfaction mindset (11-Jun-2015 – 12-Jun-2015) • Al Futtaim Retail Skills (22-May-2016)

Personal Achievements (Mystery Shopper)

• October 2014 - 95.80% (Excellent) • February 2015 - 78.30% (Good) • March 2015 - 87 % (Excellent) • July 2015 - 73.30% (Good)

09-Dec-2013 – 16-Apr-2014 Retail Group Egypt

Assistant Store Manager (NINE WEST)

Job Description Assistant Store Manager assists the Store Manager in motivating and inspiring their team to achieve store productivity goals, help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales.

05-May-2010 – 14-Oct-2013 Egyptian Drilling Company (E.D.C)

Assistant Floor Man (Roust About)

Job Description The Roustabouts job function is to assemble or repair oil field equipment using hand and power tools. They are also required to perform other tasks as needed.

Training Courses

• Stop for safety Employee level (Randy Smith Training Solution)(19-Sep-2010 – 19-Sep-2010)

• H2S Gas (Randy Smith Training Solution)(24-Feb-2011 – 24-Feb-2011) • Rigging And Lifting &Working At Height(Randy Smith Training

Solution)(27-Mar-2011 – 30-Mar-2011) • English Course Level 2 (Berlitz) (29-Jan-2012 – 01-Mar-2012) • Advanced Fire Fighting(Arab Academy for Science and Technology and

Maritime Transport)(22-Apr-2012 – 25-Apr-2012) References are available upon request.