Module 8 Making Polite Requests

7/29/2019 Module 8 Making Polite Requests

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PART D

MODULE 8

MAKING REQUESTS IN WRITING

Polite requests

Asking for actionOrdering goods


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Polite Requests

Sometimes, one of the most difficult things

you may come across in business writing is

how to make a request politely.Making polite requests is very important. It

not only makes a good impression of you and

the company, but it also increases you

chances

of getting those requests fulfilled.which, of

course, is the aim.2


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Task 1

Before we look at ways to make polite

requests, complete Task 1 on page 105

before going to the following slides for

answers.

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Answers Task 1

1. This is the first time Ms Ting has written

to Alpha cables. You can tell this by the

way she has opened and closed the letter(if she was responding to a letter, she

would have opened using a name and

signed yours sincerely.) You may alsonotice that there is only one reference

number.

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Answers Task 1 cont

2. The three requests she makes are:

1. A quotation for 500 pieces of GEC Circuit

341A

2. Expected time for the order

3. Details of other components they can supply

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Answers Task 1 cont

3. She makes the requests in the following

way:

1. Please could you send..

2. Could you also please let us know.

3. Could you also send.

These are common phrases used when making

requests.

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Task 2

Now complete the Task 2.

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Answers Task 2

1. Mr Lee does answer all of Ms Tings

questionsbut he required further

information to be able to completely

answer the third request.

2. Mr Lee makes a request for specific kinds

of electrical components that Ms Ting is

interested in.

3. Mr Lee makes his request like this:

1. Would it be possible .8


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Answers Task 2

4. You will remember from Module three that how

you close a letter depends on how you open it. In

the first letter, as mentioned earlier in thismodule, Ms Ting does not know the name of the

person she was writing to. Therefore she opens

her letter with Dear Sir or Madam and closes

with Yours faithfully. In the seconds letter, MrLee knows the name of the person he is writing

to so he opens his letters with Dear Ms Ting

and closes with Yours sincerely.9


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Making Polite Requests

When making polite requests, we can use the

following phrases

1. Please could you ?

2. Would it be possible to. ?

3. We/I would be grateful if you could.

4. Could you please . ?

5. I wonder if it would be possible for ..

6. I would appreciate it if 10


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Polite Requests

You will notice on the previous slide that

there are 2 sentences which do not have a

questions mark. These are called indirectquestions and cause some confusion. We do

not look into these types of questions in

detail at this level, but a table of thestructure has been included on page 108 of

your workbook.

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Task 3

Now go to page 107 and complete Task 3

before going to the next slide for answers

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Answers Task 3

1. Please could you/ could you please provide me with

your contact details?

2. I would be grateful if / would appreciate it if you

could send me a quotation for the goods.3. Would it be possible for you to send me an update?

4. I wonder if it would be possible for you to make

payment promptly.

5. Could you please/ please could you advise me/let me

know of any changes.

6. I would be grateful if / would appreciate it if you

could email me the latest figures.13


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Task 4

Now complete Task 4.

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Answers Task 4

2. Would it be possible to send the good before

2 March?

3. We would be grateful if you could send yourpayment within 7 days.

4. Could you give us a full proposal following

our telephone conversation by tomorrow?5. I wonder if it would be possible to discuss the

details of the course.

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Task 5

Now look at page 109 and complete Task 5

before going to the next slide for answers.

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Answers Task 5

1. Ms Ting is ordering 500 pieces of GEC

Circuit 341A.

2. Ms Ting makes the order by saying wewould like to order.

3. She asks for details using one of the

structures we looked at previouslycould you send

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Ordering Goods

When making an order we use the following

phrase:

We would like to order.

Note: we do not use the word want inbusiness writing as it can come across rude.

Instead we use would like.

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Task 6

Now complete Task 6 on page 110.

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Task 6

2. I would like to order 2 new HP Laser Jet printers. I

would appreciate it if you could advise me of

additional cost for ink.

3. I would like to order 450 business cards. I wonder ifyou could provide me with the cost of delivery.

4. I would like to order 50 colour brochures. Could you

please let me know the difference in cost between

having them printed in colour or black and white?

5. I would like to order 75 white business shirts. I

would be grateful if you could let me know the

additional cost of having our logo printed on them.20


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Task 7

Now complete the letter writing task on page

111.

There is no model answer for this Task, but if

you would like to send it to your trainer for

checking and comments in preparation for

your assignment, please do so.

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THAT IS THE END OF MODULE 8

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Module 8 Making Polite Requests

Documents

Transcript of Module 8 Making Polite Requests