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Communicating with Students

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Communicating with Students

Communicating with First Time in College, Direct Entry from high school students (the “Millennials”) is most effective using a combination of tools• Phone• Email (catchy subject; reason to open and read)• Instant Messaging • Snail Mail• Social Gatherings

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Communicating With Students

Students will get a transition email that introduces you as their Coach and Mentor and gives them your contact information.

Sample email included in Module 5

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Communicating with Students

• Decide if you want to hold one-on-one meetings or advise a small group of students togetherStudents learn from each other and help each other along

• Decide whether to schedule appointments and/or “open” office hoursScheduled appointments help teach students to manage their time and reinforces their responsibility as partner

• Reach out to students as soon as possible with welcome email and pre-meeting assignmentSample email in binder under “Module 5”

• Require students to review degree audit and IEP in advance of meetingStudents can these document via the MDC Student Portal

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Communicating with Students:Best Practices in Caseload Management

• Make sure students know how to reach out• At first meeting, verify their contact information is correct• Follow up with messages to check in/monitor progress• Remind students of important dates and discipline events• Give homework prior to coaching and mentoring sessions• Be up-to-date with college resource availability• Create standard messages and use distribution lists• Important Note: NEVER include student name and/or MDID

in email subject line

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Communicating with Students:Best Practices in Caseload Management

Guide a coaching session by:• Communicating clearly• Setting goals• Defining roles• Establishing expectations & ground rules• Balancing participation• Managing conflict• Respecting session time parameters• Focusing on positive,

productive experiences