Module 5

Assessment, Intake, Supervision and Case Management

Case Management is a dynamic process…

… that requires correctional practitioners to work collaboratively with women to define individual needs and to specify mutually agreed upon outcomes.

- (Van Dieten, Robinson, Millson, Stringer, 2004).

A 5-Stage Model of Effective Case Management…

1. Assessment2. Enhance Motivation3. Provide Options and

Opportunities for Success4. Promote Formal and Informal

Supports5. Review and Reinforce Progress

Stage 1- Assessment…

What assessments are you currently using?

Are you satisfied…?

Gender-Responsive Assessment?

Some promising developments1. NIC

2. LSI-R Trailer

3. Other Innovative Assessments

(SPIn- www.orbispartners.com)

Gender-Responsive Assessment...

Critical Elements: 1. Dynamic and sensitive to change2. Include gender-responsive items3. Includes protective factors and

strengths4. Integrated Case Plan approach5. Empathic and motivational interview

style

Interview Style and Approach

Methods to generate a safe and communicative environment?

Interview Tips

1. Talk less and listen with purpose.

2. Ratio for questions to reflections/summaries is 2:1

Stage 2- Enhance Motivation…

Use Motivational Interviewing (Miller and Rollnick)…to increase commitment to change

Motivational Strategies

1. Feedback

2. Prioritizing

3. Goal Setting

Feedback

Step 1: Set a time for feedback.Step 2: Provide rationale.Step 3: Review strengths.Step 4: Review challengesStep 5: Summarize and clarify.

Goal Setting

Help women develop a personal goal… a SMART goal…

S = Small, specific M = Measurable A = Attainable R = Realistic T = Timely

Demonstration of Feedback- Beth

Step 1: Set a time for feedback.Step 2: Provide rationale.Step 3: Review strengths.Step 4: Review challengesStep 5: Reach agreement.

Setting a SMART Goal

S = Small, specific

M = Measurable

A = Attainable

R = Realistic

T = Timely

Stage 3- Provide Options and Opportunities…

1. Personal2. Vocational3. Family and Social4. Life Needs and Stability

Factors…

Stage 4- Promote Formal and Informal Supports…

Focus on helping women to identify and build a pro-social support network…

Stage 5- Review and Reinforce Progress…

Reviewing the Case Plan

Reinforce progress Explore barriers to success and

propose solutions If goal achieved – establish a

new priority target.

Barriers to Completing the Case Plan…

1. Goals conflict with other priorities2. Goals are too big, unrealistic,

unattainable3. Practical and situational barriers4. Recurrence of high-risk situations

and behavior5. Women with particular challenges .

Agency Barriers…

Activity:

Working in a small group

Identify agency policies and practices that can be a barrier for women.

Identify agency policies and practices that can be a strength, support or assistance for women.

Summary of Key Concepts…

Case Planning … Is a dynamic process Is collaborative Consists of 5 –Stages The CASE PLAN provides a

record of progress and should guide SUPERVISION…

Managing Your Workload

Specialized caseloads Specialization within a mixed caseload Size of caseload Team approach Brokering services Task and time requirements Geographic distance Ability to function relationally, bi-culturally and cross-

culturally Quality vs. quantity Self care

Activity: Cross-Gender Supervision

What are the pros and cons of same gender supervision?

Case Management/Supervision

Group Supervision

Restorative Justice