Module 4 Presentation E-Government.ppt

7/23/2019 Module 4 Presentation E-Government.ppt

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Ravi Ra

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Module 4E-Government , Systems Architecture,

E-GIF , E-Services and related subjects

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Objectives of Module 4 To enhance the knowlede o! the "I#s on the

basic conce$ts, techni%ues and tools !or E-

Government develo$ment and de$loymentincludin E-GIF, E-Services and &'R in theconte(t o! the E-Government 'roramme o!the Government o! Ira%

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ScopeE-Government ) 'ublic Sector *anaement

"once$ts

E-Government +evelo$ment and +e$loymentE-Services

E-Government Systems Architecture

E-Government Intero$erability Framework

&usiness 'rocess *a$$in and Re-enineerin

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Public SectorManagement and

E-Governance

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Management Concepts Planning ( Goal setting etc)

esource !llocation

"ecision Ma#ing

Monitoring and Control

$ature of Management ProcessStrategic -------- Policies and

Strategies%actical -------- Operational Plans

Operations --------- Services and Products

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Organi&ational Structureand Management Processes

#raniational

Structure

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To$

*anaementStrateic*anaement

Middle Managers

Tactical

Management

Staff

Operational

Management


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'nformation s"ecision Ma#ing

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Managementevel

olume of

'nformation

re*uired

!ggregatio

n e*uired

+re*uenc

,

Currenc

,

%op

Management

o .ig/ o o

Middle

Management

Medium Medium Medium Medium

Operational

Management

.ig/ o .ig/ .ig/


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Management Performances 'nformation !vailabilit,

Management Performance

'$+OM!%'O$ !!'!0''%1

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Public SectorManagement Process

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Management

Information

System

Strategic0usinessProcesse

s

Operational

Business

Processes

PublicService

"eliver,

!pplications

Content 2"oc3epositories2 "ata

are/ouses

"ecisionSupportS,ste

m

Content

Management

System


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Government

Structure P,ramidal %OP to

"on

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Organi&ational Structure

Enter$rise Start $

Flat #raniations

Fle(i-$roject ty$e

&ureaucratic . 'yramidal

*atri(

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Organi&ational Culture'ersonality o! an #raniation

/alue System

"ommunication and $artici$ation+eree o! Fle(ibility

Attitude

Ethics and 0orms

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%raditional Government

!genc, Structure

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%raditional GovernmentStructure

C/aracteristicT#' +#10

0# or 2I*ITE+ 2ATERA2 "#00E"TI/IT3

2I*ITE+ "#22ARATI#0I0F#R*ATI#0 F2#1 'RE+#*I0A0T23

/ERTI"2E

"ST#*ER 4AS 0# '2A"E5 1436

R2ES +

"2TRE5 AT4#RITARIA0

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%raditional GovernmentMandate

E0A"TI0G ) I*'2E*E0TI0G 2A1S

TA7 "#22E"TI#0SE"RIT3

2A1 A0+ #R+ER *AI0TE0A0"E

0ATI#0A2 +EFE0"E

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%raditional Government'nformation +lo

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Present "a, Government

MandateE0A"TI0G ) I*'2E*E0TI0G 2A1STA7 "#22E"TI#0SE"RIT3

2A1 A0+ #R+ER *AI0TE0A0"E0ATI#0A2 +EFE0"E'overty EradicationSocial +evelo$ment

Enhancin balanced Economic +evelo$ment'romote Trans$arency Accountability and +emocracy&etter Service to $ublic, e8cient and cost e9ective

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Customer Centric sProduction Centric

A conce$t taken !rom commercial world

'roduction centric suitable in shortaein!ested environment

*arket #rientation

"ustomer is the boss in customer centricso start !rom there:

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E-Government

Concepts and %ools

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It is not "om$uteriin the E(istinGovernment 'rocesses:

It is not diitiin the ;les and documentso! the Government:

E-Government < TechnoloyE-Government < Government

( Change management andTransformation)

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E-Government 5/at it is

not


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Optimal application oftec/nolog, forGovernance

Optimalit,&ein justriht: Takinthe system to

the $oint o!o$timality atwhich theoutcomes are

ma(imied $er

GovernanceEstablishment o!ideal overnmentthat is

InclusiveInterated"itien "entric

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O6%P6%S

'$P6%S

%EC. 7

%EC. 8

= > ? @ B C

=

>

?

@ Points of Optimalit,

!

%arget Goal

Governance S,stem

Optimi&ation


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'rocesses and Systems

'eo$le

Technoloy

Structure

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%ec/nolog,

Structure

Process People


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PEOPE 5'%.'$ %.E GOE$ME$%

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!ttitudes

5or# Cultureand Practices

S9'SLaw Enforcement Agent 9noledge

or#ers


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!ttitudes

S9'S

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Participationinformations/aring

ife St,leC/ange

"isconnected'solatedCommunities

'nterconnected #noledgSociet,

PEOPE 5'%.'$ %.E SOC'E%1


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From &ureaucratic D

From Framented D

From authoritarian D

From closed D

Intuition uess workD

"itien"entricInterated

%ransformation in

Government

Trans$arent

In!ormed decisionmakin

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Service #riented'artici$atory )

+emocratic


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*anual #$eration D

*anual +ata storae D

Automated

Electronic

*edia !ordata storaese o! com$uters and other datamani$ulation devices !or

in!ormation manaement and wideuse o! electronic voice and datacommunication

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"eveloped Countries

"anada

Ireland

Sina$oreSouth orea

Australia

SA

+enmark

0ew ealand HIndicative 2ist

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"eveloping Countries ( Middle'ncome Countries) *alaysia &otswana

Ey$t India Thailand *aldives

&rail Georia /ietnam H Indicative 2ist

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5/ere is E-Gov3 being!dopted

5/ i E G b i


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"eveloping Countries Ethio$ia A!hanistan

'ra*

Rwanda East Timor

&anladesh

2aos '+R

&hutan

0e$al

Sri 2anka

*oambi%ue H Indicative 2ist 31



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"eveloping Countries ( in ourneig/bor/ood)

Aerbaijan

A!hanistan

bekistan

Tajikistan

AE Iran

&ahrain

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%raditional s E


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%raditional s E :Government

6se of esourceso .ig/

'nfrastructure+ragmented

'ntegrated

Cost of Service.ig/ o

Speed of ServiceMont/s2"a,s .ours2Min

ute

O'o .ig/

%ransparenc,o .ig/

Participationo .ig/

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%raditional s E :Government


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To be $art o! the emerin lobal

knowlede based economy and society:

*ake international e-commerce $ossible:

Interaction with the develo$in e-

overnments worldwide:

Accelerate social and Economic

develo$ment throuh lobaliation

:

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bal 'mperatives for E-Governme


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Communication ; 'C%

'nfrastructure 2 Securit,

%raining and S#ill "evelopment

+rameor# for "evelopment ;

"eplo,ment


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E-ServicesGovernment to Government G8G

Government to 0usiness G80

Government to Citi&en G8C

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Automated Government Processes

Electronic Exchange of documents and EDMS/ CO!E! management"/

#no$ledge Management

Colla%oration &chatting and emailing and video and voice conferencing"

'(Process and $or) flo$ integration

Information sharing and integration(EII

Electronic information searching across the enter*rise"

Government Payroll and Personnel Management online

Government +,M and Develo*ment including !raining"

Government -inancial Management

Government Strategic Planning and O*erational Decision "MIS and DSS"

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Im$roved 'ublic 4ealth Administration

&etter monitorin and manaement o! $ublichealth

throuh an interated national 4ealthIn!ormation

System: &etter control o! and monitorin o! e$idemics

and

s$read o! disease H4I/, *alaria, Swine Flue

'ublic 4ealth In!ormation dissemination %uicklyand !ast

trainin o! 4ealth 1orkers on line

Telemedicine and e-health service throuh linkino!

lower level health centers with hi her level

One of the priority areas-National Dev Plan of Iraq 2010-1014


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Gov3 'nformation available on line at t/e government eb

sitesGovernment +orms available on line for eas, donloading

egistration of birt/ and deat/ on line

and records management and information

"rivers icensing application on line

0usiness egistration and trade licensing on line!pplication for Customs clearance on line3

!pplication for Passport on line

!pplication admission to government educationinstitutions on line

'nformation broadcasting electronicall, and disaster

management3Electronic government pa,ments

Citi&en grievance registration and follo up

"eliver, of critical information to speciali&ed citi&en groups

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Automated Financial manaement and Accountin

Systems:

Automated Auditin SystemsE-'rocurement

E-Recruitment:

E-Inventory and materials manaement:

Automated 4R and 'ayroll system

"itien and &usiness E-Services

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+elivery o! !ormal and in!ormation education on line

+elivery o! li!e lon learnin throuh career coursesonline

+elivery o! &asic Education to remote areas thouhvirtual schools:

'ublic Education and 0ational 4R manaement basedon sound skill and education and 4R in!ormation:

&etter manaement o! $ublic schools and educational

institutions3

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Education of the priority areas-National Dev Plan of Iraq 2010-1014


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'rovision o! soil in!ormation

'rovision o! aronomy and ariculture e(tensionservices

'rovision o! animal husbandry services'rovision o! weather in!ormation

'rovision o! Ariculture market in!ormation:

'rovision o! ariculture $ricin in!ormation:

'rovision o! sub-soil water resource in!ormation:

Rural "redit *anaement

+evelo$ment o! Rural Enter$rise .in!ormationAriculture one of the priority areas-National Dev Plan of Iraq 2010-1014


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2and In!ormation manaement system

2and use ma$$in and $lannin

Forest In!ormation data base and in!ormation system

1ater and other 0atural resource in!ormation systems

+issemination o! environment in!ormation:

Environment modelin and research su$$ort:

*onitorin emissions and air $ollutants

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E-Government

"evelopmentsand S,stems

!rc/itecture-'ra*

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'ra*- E-Government ision Ira% harnesses I"T tools to im$rove basic servicesto all and to $romote all-round ood overnance,includin increased $ublic

$artici$ation, better social e%uity and justice aswell as a eneral enhancement o! the trans$arencyand e9ectiveness o! $ublic institutions in order tobuild the necessary $lat!orm !or a com$etitive,robust and knowlede-based economy:

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E G S i


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E-Government StrategicGoals

Goal 75 Strenthen the interaction between citiensand the state to enhance $artici$ation o! civil societyin $ublic a9airs and $romote social inclusion:

Goal 85 +isseminate and $romote the new e-Governance services within the $rovinces so that allcitiens have access to them on an e%ualo$$ortunity standin:

Goal =5 Increase the ca$abilities and res$onsivenesso! $ublic institutions throuh the use o! I"Ts toachieve better overnance and to enhancee8ciency, trans$arency and accountability

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E-Government Strategic

GoalsGoal 45 "ontribute to the develo$ment o! a

!avorable environment !or sound economicrowth

Goal >5 Foster the develo$ment o! a knowledebased society and bridin the diital divide

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'ra* Government Priorities

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Achieve Security and stability

Reconstruction

Rehabilitation

Establish rule o! law

Establish Governance Structure ) Systems

Social and Economic +evelo$ment H Education,

4ealth, Ariculture- H0ational +evelo$ment 'lan

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Strategic +ocus-E-

Government 'ra*Awareness raisin and "ommunication4uman "a$acity and Resources

Government Intero$erability, Standards andA$$lications

#raniational and cultural chaneReulatory !ramework

Telecommunications in!rastructure

Financial Resource *anaement

*onitorin, Evaluation and Assessments"onnectin services and citien

+ata and in!ormation systems

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Strategic +ocus-E-

Government 'ra*

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E-Government -Sectoral

+ocuse-4ealth,

e-Education,

e-*unici$al works and 2ocalGovernment

e-'ersonnel citiens

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$- %ier ( Multi a,er)

5eb 0ased ( 'nternet )

Service Oriented ( SO!)

Enterprise pplication !ntegrationEnterprise !nformation !ntegration

Ma"im#m Ser$ice Orientation

O*timi.ed

E(SE,ICES

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-01-I1ME!

'ac) end

a**lications

and Data %ases I!EG,A!IO

-,AME2O,#

other E Govt" Systems

CustomerInterface

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.ig/ evel E-Government

S,stems !rc/itecture


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E-Government !rc/itectureModel

E-Govt3.ub !genc

,-=

!genc,-4

!genc,->

!genc,-?

!genc,-7

!genc,-8

!genc,-?

'nformation

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Project Management at t/eProvincial evel- S,stems!rc/itecture

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S,stems !rc/itecture- E-Procurement

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E-Government Interoperaility

!ramewor" #e GI!$

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'ra* e-G'+ "e@nitione-Governance intero$erability, in its broadsense, is the ability o! constituencies to worktoether: At a technical level, it is the ability o!

two or more overnment in!ormation andcommunications technoloy HI"T systems orcom$onents to e(chane in!ormation and touse the in!ormation that has been e(chaned

to im$rove overnance:

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+rameor# 'olicies and uidelines

Technical Standards

Im$lementation and manaement uidelines .o is it diAerent from $ational

Standards and $ational GovernmentStandardsB

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Scope of e-G'+

E G'+ !C.'%EC%6E


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E-G'+

0usinessand!pplication

!ccessandPresentation

$etor#Standards

'nformationSecurit,

E-G'+ !C.'%EC%6E

e-G'+Policies;Guidelin

es

e-G'+%ec/nicalStandards

e-G'+'mplementationManagement ;Compliance

GovernmentMeta "ataStandard

Controlle% Su&ect

'ocaulary Englis()

*ari + Pas(tu

5ebServices!ppl3'ntegrations

"ataE


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Federal Government *inistries and +e$artments

The o8ce o! the 'resident and all its +e$artments :

All $rovincial Government *inistries and all theirsubordinate o8ces and de$artments:

All o8ces o! the 'rovincial Governors and itssubordinate o8ces

All overnment o$erated autonomous institutions:

All local overnment entities and orans

All $rivately owned businesses and $rivate entitiesthat act as subcontractors !or the overnment must!ollow e-GIF in their u$side links with the overnmentowned systems:

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!pplicabilit, of e-

G'+


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Ado$tion o! #$en and Free standards Reduction o! Risk +urability Fle(ibility and intero$erability &etter /endor Su$$ort5 2ower "osts and &etter R#I5 International Standards

Internet and world wide web E(tensible *arku$ 2anuae H7*2 "ontent and +ocument *anaement

+elivery "hannels sers with disabilities In!ormation Security *a(imie 'artici$ation

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E-G'+ Major

Policies


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E(Government Ministerial Committee

'nteragenc, E-Government5or#ing Groups

$ational E-Government!dvisor, Group

C/ange Management andeorgani&ation GroupGovernment Content Management ;

Metadata GroupGovernment .ardare ; $etor#Standards Group

Government "ata E


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"rafting; evisionControl

Publis/ for

Consultation

elease for6se

edrafting

evie

Acce$tance+ormalC/angeControl

e-G'+-.ig/ evel

Management Process


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1hat is e-GIF "om$lianceTest !or "om$liance

Timetable to achieve com$liance:

E-GIF "om$liance "erti;cation

Authoried entities !or com$liancecerti;cation

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E-G'+

Compliance


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0usiness Process Mappingand e-engineering

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0usiness Process

Concepts

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'usiness

ProcessesActivities and

Actions

I,P.S O.P.S


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0usiness Process

Mapping

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0usiness Process

Mapping+our Major Steps of Process Mapping'rocess identi;cation :

In!ormation atherin

Interviewin and ma$$in

Analysis

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0P s Process


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'mprovement

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Process Improvement #./M$ versus Process Innovation #BP0$

*escription Improvement Innovation

%e$el of &'ange !ncremental (adical

Starting )oint E"isting )rocesses &lean Slate

*re+#enc, of &'ange One time - &ontin#o#s One Time

Time (e+#ired S'ort %ong

)articipation .ottom /p Top on

T,pical Scope arro it'in f#nctions .road &ross *#nctional

(is Moderate ig'

)rimar, Enaler Statistical &ontrol !nformation Tec'nolog,

T,pe of &'ange lt#ral lt#ral- Str#ct#ral


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Develop the BusinessVisionand Process

Objectives

BPR is driven by a business vision which implies specific businessobjectives such as Cost Reduction, Time Reduction, Output

Quality / improvement,/earnin!/"mpowerment#

Identify the Processes to

be Redesigned

$ost firms use the High- Impact approach which focuses on the

most important processes or those that conflict most with the

business vision# esser number of firms use the Ehaustive

approach that attempts to identify all the processes within anor!ani%ation and then prioriti%e them in order of redesi!n ur!ency #

!nderstand and "easure

the Eisting Processes

&or avoidin! the repeatin! of old mista'es and for providin! a

baseline for future improvements

Identify I# $evers (wareness of )T capabilities can and should influence process

desi!n

Design and Build a

Prototype of the %e&

Process

The actual desi!n should not be viewed as the end of the BPR

process# Rather, it should be viewed as a prototype, with successive

iterations# The metaphor of prototype ali!ns the BPR approach with

*uic' delivery of results, and the involvement and satisfaction of

customers#

!pproac/ ; Met/odolog, for


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0P

Met/odolog,

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http://upload.wikimedia.org/wikipedia/commons/a/a2/Business_Process_Reengineering_Cycle.svghttp://upload.wikimedia.org/wikipedia/commons/a/a2/Business_Process_Reengineering_Cycle.svg


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$e %ec/nologies

%o en/ance eAectiveness and eDcienc,of E-Government

*obile Technoloies

"loud "om$utin"onverence o! Technoloies-

Shared +elivery 'lat!orm

Module 4 Presentation E-Government.ppt

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Transcript of Module 4 Presentation E-Government.ppt