MODULE 3 Introduction To Operations Management - …nptel.ac.in/courses/122106032/Pdf/3_1.pdf ·...
Transcript of MODULE 3 Introduction To Operations Management - …nptel.ac.in/courses/122106032/Pdf/3_1.pdf ·...
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
MODULE 3
Introduction To Operations Management Buyer Power Of The Threat Of Substitution Both Influence The Price
Organizational Network
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
The Value Chain
V, A And T Plants (Cont..) V Plant V Plant
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
V, A and T Plants (Cont..) A Plant
V, A and T Plants (Cont..) T Plant
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
The Operations System
Relationship Of Operations Decisions
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Process Selection
• Determine type of productive process
• Mass or Batch ? • (high volume) (low volume)
• Integrate with market or supply?
• (restaurant) (ore, crude)
Process Decision Affects
• Cost
• Quality
• Delivery
• Flexibility
• Involves choice of equipment, labor • Limits future strategic options
Process Classification
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Type Of Product Flow-Line, Batch And Project Affects
• products ( Volume, flow, variety)
• Labour, capital (investment, inventory, equipment)
• Objectives (flexibility, cost, quality, delivery) &
• PPC Six Factors Influence Process Selection Market condition
What do you want – high variety, flexibility,
quick response, Precision?
Capital requirements
How much can you invest?
Labor
Skill level? Involvement ? Management Skills
Raw Material
What quality do you get - steady or fluctuating?
Technology
Can you forecast technology? Do you foresee obsolescence?
New Developments ?
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Process Management Selection of operations work flow and methods for production
Process Decision
• Process decision required when • New / modified product is introduced • Quality needs to be improved • Change in competitive priorities occurs • Demand changes • Current performance is inadequate • Competitors gain by new process / technology • Cost of availability of inputs changes
Major Process Decisions
• Process choice – line, job, etc., • Vertical Integration • Resource Flexibility
Technology • Choice, change, competitive advantage, human factors.
Designing Process
• Process ReengineeringProcess Improvement
• Method study approach
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
• Key questions:
• What?
• When?
• Who?
• Where?
• How? • How long? • Flow Diagram • Flow Process chart
• Analysis of Process flow • Analysis of Information Flow
• Critical process • Strong leadership • Cross functional teams
• IT
• Clean Slate Philosophy • Process Analysis
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Process – Product Matrix
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Choice Of Technology
Definition of Technology
• The application of knowledge to solve human problems
Narrower definition
• That set of processes, • tools, • methods, • procedures, and • equipment used to produce goods or services
Socio-Technical Systems Design Technology and Society
• Businesses worry about the money that must flow back as capital
• But what about nature’s capital ?
• Appropriate Technology • Voluntary Simplicity • ‘Small is beautiful’
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Factory Of The Future
Types Of Manufacturing Systems
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Product Design • Strategies for new product introduction • Market ‘pull’ – make what is needed • Technology ‘push’ - sell what you can make • Inter functional – cooperation : marketing, operations and design
New product development process
• Idea generation • product selection • Preliminary product design • prototype construction • Testing • Final design
Product Design (Contd.)
• Technology development process • Helps you know what is possible
• Quality Function Deployment (QFD) • Translates customer requirements to technical
Specifications
• e.g.: “soft ride” => good springs / suspension
• Robust Design – To minimize variation around a target performance
• Value Analysis – Objective, basic function, secondary function, Functional
value, Aesthetic value
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Modular Design
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
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Management Science II Dr.T.T.Narendran
Indian Institute of Technology Madras
Filename: CHAPTER 1 Directory: C:\Documents and Settings\User
1\Desktop\prof.Madhumathi\management-science II\Mang_Sci2(pdfs)\mo 3 Template: C:\Documents and Settings\User 1\Application
Data\Microsoft\Templates\Normal.dot Title: BUYER POWER OF THE THREAT OF SUBSTITUTION
BOTH INFLUENCE THE PRICE Subject: Author: User 1 Keywords: Comments: Creation Date: 6/28/2006 6:59:00 PM Change Number: 39 Last Saved On: 12/21/2006 10:15:00 AM Last Saved By: User 1 Total Editing Time: 517 Minutes Last Printed On: 12/21/2006 10:15:00 AM As of Last Complete Printing Number of Pages: 21 Number of Words: 646 (approx.) Number of Characters: 3,524 (approx.)