6

MODULE 1

World of work

Training and workshops

1 J&C Training is a company providing training for other businesses. Look at the courses J&C Training o� ers and tick the ones that you � nd interesting. Compare with a partner and explain why the courses interest you.

READINGREADING

2 Match the jobs (1–4) with their de� nitions (A–D).1 an author

2 a speaker

3 a trainer

4 a consultant

A someone who talks at a public event

B someone who helps people to improve at a sport, skill

or school subject

C someone who advises people on a particular subject

D someone who writes books or articles

3 Read this pro� le about the owner of J&C and � ll the gaps with the jobs in exercise 2.

4 Read the � ve sentences from emails sent to J&C Training. Which requests can J&C help with?

1 I want to study business English, but I can’t travel to Oxford.

2 Our university department needs some IT training. Can you help?

3 I want to give a speech at my brother’s wedding.

4 I’d like some help with writing a novel.

5 Our company would like some information on team-building weekends.

1.1B U S I N E S S TO P I C

J CT R A I N I N G

& Selling techniques

Cross-cultural communication

Business English intensive courses

How to set up a businessthrough the Internet

Team building

Health and safety in the workplace

How to give effective presentations

How to deal with diffi cult customers

Public speaking

Speed reading and memory supertraining

J CT R A I N I N G

&

J&C is a training consultancy for personal and professional development in the workplace. It is based in Oxford and it is run by Janet Coyte.

Janet is an experienced teacher and (1) . She runs courses and workshops for companies and universities. As a (2) , she helps business people overcome diffi culties. She sometimes gives one-to-one sessions on the phone or via email.

She is the (3) of several books, and she writes articles on public speaking and presentation skills. Janet is also an internationally accredited public (4) , and she gives motivational talks around the world.Clients of J&C say that their courses are entertaining, professional and very practical.

– about us

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http://ngl.cengage.com/elt

Carmen Selles

CarSpek

7MODULE 1 WORLD OF WORK

What does your job involve?

5 Five people from di� erent companies are attending a J&C workshop on public speaking. Match their job titles (1–5) with their responsibilities (A–E). Write the correct letter A–E for each job.

Job titles1 chief � nancial o� cer (CFO)

2 management consultant

3 personal assistant (PA)

4 quality manager

5 sales representative (rep)

ResponsibilitiesA visits customers, leaves samples and supports the customer service department.

B is responsible for testing new products and deals with customers’ complaints.

C interviews clients and gives them advice.

D is responsible for the company’s accounts, and controls money coming in and

going out.

E organises meetings and deals with correspondence.

6 1.1 Listen to the � ve workshop participants introducing themselves. Complete the badges with the correct job title for each person.

LISTENINGLISTENING

7 Write two sentences which are true for you, using the expressions in exercise 5. Compare with your partner.

I deal with employees’ problems.

Kostas HadavasAthens Daily Menu

Suzanne WilkesP&B Europe

Katherine Alessi

Marfi l Solutions

Mark JenkinsSoap Heaven

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The present simple

�e present simple is used to talk about:

permanent situations

Q: What do you do? A: I’m a sales rep. I work for a company that supplies computer software.

habits and frequency of activities

Q: Do you often travel abroad? A: Yes, I go to Italy two or three times a month.

timetables (with a time expression)

Q: When does your train leave? A: It leaves at 14:45.

•

•

•

1 Complete the sentences with the present simple form of the verbs in brackets.1 ‘What your company ?’ (produce)

‘It electrical appliances.’ (make)2 ‘How many people you ?’ (employ)

‘We 1,200 employees.’ (have)3 ‘ you your goods abroad?’ (export)

‘Yes, we do. We all over Europe.’ (ship)4 ‘How often you sta� meetings?’ (have)

‘Once or twice a month. We them every week.’ (not hold)5 ‘What time the meetings ?’ (start)

‘�ey usually at 11 o’clock.’ (begin)6 ‘ Peta you with your work?’ (help)

‘Yes, she does, but she a lot of time.’ (not have)

Adverbs and expressions of frequency

We often use these adverbs of frequency with the present simple:

always usually often sometimes rarely never

Adverbs of frequency usually go:

before most verbs She often prepares Power Point presentations.after the verb be He is never late.

We also use expressions such as once a week, twice a month, every Monday, on �ursdays. �ese usually go at the end of the sentence.

We have a sta� meeting every Monday / on Mondays / once a week.

•

•

2 Put the words in the correct order to make sentences.1 meetings / month / we / every / have / two

2 December / bonus / always / in / gets / a / he

3 rarely / complaints / we / receive / any

4 produce / catalogue / year / every / new / we / a

5 she / schedule / behind / is / never

GRAMMARGRAMMAR

GRAMMARGRAMMAR

8

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Work–life balance

3 Do you work or study too much? Or do you know how to balance your work with your life? Take this test to � nd out. Answer the questions by writing a number (0–5).

SPEAKINGSPEAKING

4 Work in pairs. Student A: Interview your partner using the questionnaire above. Student B: Give as much information as you can.A: Do you plan your day’s activities?

B: Yes, I usually plan my day’s activities the night before. I write appointments in

my diary.

A: How often do you see your friends?

B: I see them once a week. We have supper together every Friday night.

5 Work in pairs. What things are important in maintaining a work–life balance?

9MODULE 1 WORLD OF WORK

How often … 1 do you plan your day’s activities? 2 do you sleep eight hours a night? 3 do you fi nd time to relax during the day? 4 are you on time for appointments? 5 do you spend more than an hour on lunch? 6 do you see your friends at weekends? 7 do you do exercise or sports during the week? 8 do you read a magazine in the evening? 9 do you wake up full of energy in the morning? 10 do you laugh in a normal work day?

TOTAL SCORE

Personality Quiz

How to interpret the score:

41–50: Well done! You fi nd it very easy to relax. But be careful – you are so relaxed that you are in danger of disappearing! Maybe you need to wake up and make sure people still know that you are there.

31–40: You fi nd it quite easy to relax. People like being with you, because you are a positive presence.

21–30: You don’t fi nd relaxing very easy and life is a bit diffi cult for you.

11–20: You don’t fi nd relaxing easy at all – that’s why you struggle so much at home and at work.

10 or below: You’re making life hard for yourself – and maybe for the people around you too. Your health may even be suffering. Relax!

0 = never1 = seldom / rarely2 = occasionally3 = frequently / often4 = usually / normally5 = always

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10

Personal and professional details

Meeting people

1 Here are some phrases you can use when you greet somebody. Choose the best response (A–G) for each phrase (1–6).

0 Good morning. My name’s Ros Cox.

1 Hello. I’m Lothar Muller.

2 Excuse me. Are you Linda Gordon?

3 Hello, Ms Leonardi. How are you?

4 Excuse me. Is your name Brown?

5 Hi, George. Nice to see you again.

6 Pleased to meet you, Mr Lehman.

A Not too bad, thanks. And you?

B No, I’m not.

C Pleased to meet you, Ms Cox.

D How do you do, Mr Muller?

E Please, call me Peter.

F Yes, it is.

G Nice to see you too.

2 Work in pairs to check your answers. � en practise saying the greetings and responses.

3 In which of the situations in exercise 1 are the people meeting for the � rst time?

VOCABULARYVOCABULARY

4 Complete the conversation with the sentences in the box.It’s a real pleasure to work with her. Nice to meet you, Ian.

Do you know her? May I introduce myself?

My boss is in Sydney. She’s in Singapore, too.

Ian Hello. (1) My name’s Ian and I work in the Asia–Paci� c division.

Henry (2) My name’s Henry and this is my colleague, Sarah.

Sarah Hello, Ian. Do you work in the Sydney o� ce?Ian No, not at the moment. (3)

But I’m based in Singapore.

Henry Look! � ere’s Michelle over there. She’s based somewhere in Asia. I can’t remember where exactly. (4)

Ian Yes, we’re on the same project this year. (5)

Henry Ah, lucky you. She’s really beautiful – and clever too.Ian Yes, I know. (6) Sarah Well, I think I’ll leave you boys to discuss … work.Henry Oh, Sarah, you’re not jealous, are you?Sarah No, I’m not … Michelle, how lovely it is to see you again.

5 1.2 Listen to the conversation and check your answers.

B U S I N E S S S K I L L S

1.2

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Name Hobbies

Surname Family

Town Job title

Favourite destination for holidays

Reasons for learning English

MODULE 1 PERSONAL AND PROFESSIONAL DETAILS

Personal and professional profi lesWRITINGWRITING

6 Find out about your classmates, using the questionnaire. First, work in pairs and prepare questions. � en interview your classmates and record the numbers.

0 Do you have a hobby?

7 Work with a new partner. Interview each other. Fill in the fact � le with information about your partner.

8 With your partner, work with another pair of students. Introduce your partner to the other people in the group, using the information in exercise 7. Listen to the other presentations. Ask a follow-up question to each person.

Do you like living in …?

9 Write a personal pro� le of your partner. Use the information from the fact � le in exercise 7, but include one false sentence. Write 30–40 words.

0 Swap pro� les with your partner. Read the pro� le about you and � nd the false sentence.

11

NumbersHow many people:

0 have a hobby? 1 go abroad on holiday? 2 haven’t got any brothers or sisters? 3 are single? 4 have got a job? 5 know three business words beginning with C? 6 can play a musical instrument? 7 don’t like chocolate? 8 can drive?

Questionnaire

QFact fi le

11

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job and work

1 Kostas Hadavas is a PA in a company that provides catering services. It’s an unusual job for a man, so the in-company magazine interviews him. Write the correct form of the questions.

VOCABULARYVOCABULARY

12

2 1.3 Listen to the conversation and check your answers.

3 Use some of the information from the interview to write a pro� le of Kostas Hadavas for the magazine. Write 30–40 words.

4 Work in pairs to � ll the gaps with job or work. Which word is both a verb and a noun? Which word is only a noun?

1 It’s an unusual for a man.

2 ‘What’s your ?’ ‘I’m an electronics engineer.’

3 We with several Asian companies.

4 Many students have a part-time to earn extra money.

5 My brother starts his � rst on Monday. He’s very nervous about it.

6 Where do you these days?

7 She always does a great when she organises events.

8 It’s my to welcome visitors and show them around.

9 I like my new . � e is varied and interesting.

10 ‘Hi, Steve. Are you still at ?’ ‘Yes, I’m still in the o� ce.’

5 Work in pairs. Student A: Write a list of jobs usually done by women. Student B: Write a list of jobs usually done by men.

Compare your lists and think of three areas where traditions are changing.

0 Q: What / name? What’s your name? A: Kostas Hadavas.1 Q: How / spell / surname? A: H-A-D-A-V-A-S.2 Q: What / do? A: I’m the personal assistant to the managing director of Athens Daily Menu.3 Q: Who / managing director? A: His name’s Georgos Solomos.4 Q: What / your job / involve? A: I deal with clients, and I organise meetings and events.5 Q: / write / reports too? A: Yes, I often write reports and memos for our sta� .6 Q: / work / only in the Athens area? A: No, we don’t. We work in other parts of Greece too.7 Q: How / people / react to you, a man, doing this job?

A: Sometimes they are surprised, but it isn’t usually a problem at all.8 Q: / like / your job? A: Yes, I like it a lot.9 Q: Why / like / it? A: Because I’m always busy, and because of the variety of things I do.

Learning Tip

Make a note of the questions you got wrong. Try to analyse why you made the mistakes. Repeat the exercise next week and see if you improve.

Spotlight on Staff

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6 Rowan Barker Tate Inc. is a multinational confectionary company. Every year, at the annual meeting, the company awards a prize to its ‘Employee of the Year’. Work in groups of four. Allocate one candidate (A–D) to each student in the group. � en read the criteria and the information about your candidate and decide why he/she should win.

READINGREADING

7 Discuss the four candidates in your groups and choose a winner.

Useful language

I like Ian best. He …

Michelle should win because she …

I think Sarah is the best candidate. She …

I think Henry should win because …

7 Discuss the four candidates in your groups and choose a winner.

13MODULE 1 PERSONAL AND PROFESSIONAL DETAILS

[photo 1.11: 40-

year-old man, fi t

and sporty]

[photo 1.12: 36-year-

old Chinese

Singaporean woman,

possibly painting or

working at home]

[photo 1.13: outgoing

American woman,

attending some sort of

social work event]

[photo 1.14: 57-year-

old American man, in

an experimental food

tech environment (lab

rather than kitchen]

Employee of the Year AwardThe employee should:• make a signifi cant contribution to company effi ciency, profi t,

product development or staff development.• deal with professional or personal problems successfully.• be a mentor or set a positive example to others.• represent the company values of healthy living.

� is year’s candidates are:

ROWAN BARKER TATE INC.

A

Ian Rogers is 40 years old. He’s a production manager and he’s based in Singapore. His responsibilities are to supervise projects and to coordinate resources. His professional background is in engineering. Ian usually goes scuba diving at weekends and he also enjoys marathon running and cooking. He runs a sports club for local children and he raises money for their training.

B

Michelle Yong is 36. She’s a fi nance assistant and she’s based in Singapore. Michelle usually deals with Asia division accounts and sometimes does auditing for other divisions. She has a master’s degree in business administration. In her free time Michelle likes painting, and she also does judo. Michelle suff ers from Chronic Fatigue Syndrome and often works from home, but this does not stop her ambitious career plans.

C

Sarah Mullen is 31 years old and based in the head offi ce in Dallas. As the company’s communications director, she deals with the company’s internal and external communications. Sarah is also in charge of the company’s successful new email system. She regularly works late to help colleagues or to attend external events. Sarah has a degree in journalism. Sarah’s personal interests are writing detective stories, breeding Yorkshire terriers and showing her dogs in exhibitions.

D

Henry King is 57 and is the research and development manager. Henry is based in Dallas. He manages R&D of new product ideas, including the best-selling new chocolate chewing gum range. Henry is famous for always thinking of new ideas and projects.Henry’s professional background is in food technology, and in his free time he enjoys visits to museums, art galleries and the theatre.

Employeeof the Year

Ro

wan Ba

rker Tate Inc.

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14

L E A R N I N G S T R AT E G I E S

1.3Reading Success

Look out for short texts in newspapers, magazines, on television, on posters and in advertisements. Practise reading them and checking that you understand their meaning.

Reading: Short texts

Although many business texts can be long and complex, it is also important to be able to read and understand very short pieces of information. You may come across notes,

notices, messages, timetables, adverts or lea� ets in your working life, which you will

have to understand and use appropriately.

In this unit, you will practise the skill of reading for meaning. You will read several very

short pieces of information and then answer questions to show that you have

understood their general meaning.

Multiple choice� e activity below is a multiple choice activity. Work through the following steps with a partner. � en choose the correct sentence.

• Read the text. Read the three options.• Which word in the text means the same as sent?• What does on receipt of mean?• Which comes � rst, the payment or the sending?

1 Read this extract from a letter. � en choose the correct sentence, (A, B or C).

Goods will be dispatched on receipt of payment.

Customers must pay

A when they receive the goods.

B when the goods are sent.

C before the goods are sent.

Now use a similar technique to answer questions 2–5.

2 Read this note. � en choose the correct sentence, (A, B or C).

Mel called. Can’t make meeting but will text you with fi gures.

Mel

A will bring the � gures to the meeting.

B can’t come to the meeting but will send the � gures.

C can’t � nd the � gures for the meeting.

3 Look at this notice in a shop window. � en choose the correct sentence, (A, B or C).

All goods at 50% off!

Buy before Saturday 1st October and get an extra 20% off.

I buy something from this shop on Monday, 3rd October. I will get a discount of

A 50%

B 20%

C 70%

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15MODULE 1 LEARNING STRATEGIES

To: All staff

Please apply to the HR department for annual leave request forms. These forms must be completed by 30th March.M

EMO

4 Read this message. � en choose the correct sentence, (A, B or C).

Gone to lunch. Back at 2. Please re-schedule 1.45 meeting for tomorrow.

When will the meeting now be?

A at lunchtime tomorrow

B at 2

C at 1.45 tomorrow

5 Read this notice. � en choose the correct sentence, (A, B or C).

Buses depart every 20 minutes between 09.00 and 17.00 and then every 45 minutes until 23.00.

A � ere are 20 buses per day.

B � e last bus is at 23.45

C � e � rst bus is at 09.00

True or false� e following questions are true or false questions.

• Read the information carefully before you look at the true/false sentence.• Look for synonyms in the true/false sentence.• Check your answer.• If you think the sentence is false, work out what the correct sentence should be.

1 Look at this memo. � en read the sentence below. Is it true (T) or false (F)?

You have to take all your annual leave by 30th March.

2 Read this notice. � en read the sentence below. Is it true (T) or false (F)?

Please do not use the reception photocopier for A3 or colour copies. There are colour photocopiers on the 3rd and 5th fl oors, and an A3 copier in the mailroom.

If you want to make an A3 copy, you must ask at reception.

3 Read this job advert. � en read the sentence below. Is it true (T) or false (F)?

Temporary staff needed 14th-18th September to prepare conference material. No experience required, but staff must be prepared to work long hours.

� is is a short-term job.

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