modular solutions for the public sector RiikkaKyrö Aalto …¶.pdf · Managerial implications and...

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Does modularity trump usability? Assessing modular solutions for the public sector Riikka Kyrö Aalto University Tuuli Jylhä Delft University of Technology Antti Peltokorpi Aalto University

Transcript of modular solutions for the public sector RiikkaKyrö Aalto …¶.pdf · Managerial implications and...

Does modularity trump usability? Assessing

modular solutions for the public sector Riikka KyröAalto University

Tuuli JylhäDelft University of

TechnologyAntti PeltokorpiAalto University

Agenda

Theoretical framework

Study design

Findings and conclusions

Managerial implications and future research

Benefits Challenges

Modularity

Quality Lack of customisation

Sustainability Dimensional restrictions

Transferability

Adaptability Poor image

Low risk

Choi and Song 2014; Doran and Giannakis 2011; Edelman et al. 2016; Gosling et al. 2016; Jaillon and Poon 2010; Lawson et al. 2012; Nahmens and Bindroo 2011; Nahmens and Ikuma 2012; Pasquire and Gibb 2002;

Quale et al. 2012; Da Rocha et al. 2015; Vihola et al. 2016

Study design

Qualitative case study with purposive sampling. Focus on the public healthcare sector in Finland.

9 interviews (32-66 min each) conducted during Nov-Dec 2016

• Producer organization (4 Producer representatives)

• User organization (4 Users; 1 User-Client):• Case Hyvinkää• Hospital campus with ’satellite’

modular facilities

Informant Organization Role

N1 Producer COO

N2 Producer Sales Director

N3 Producer Head Designer

N4 Producer CEO

N5 User-Client Real Estate Manager

N6 User Nurse/IT Support

N7 User Head Nurse

N8 User Chief Physician

N9 User Radiologic Nurse

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Identified benefits and challengesAdaptability: Possibility to remove or add interior walls

Dimensional restrictions

Adaptability: Expanding existing buildings with attached modular facilities

Other technical limitations

Quality: Indoor Comfort Lack of Customization: Reuse of modules

Quality: Standardized solutions Lack of Customization: Schedule

Safety: Expanding existing buildings with attached modular facilities

Conclusions

Modular facilities function well in their intended use and users consider the facilities flexible, adaptable, and of good quality.

Modular facilities would make the healthcare building stock more adaptable to fast-paced demographic changes and changing user requirements.

Modularity does not guarantee fast delivery: if customization is wanted, it takes time.

Managerial implications

Look into opportunities to replace a portion of facilities with transferable modules: have the right space at the right place at the right time.

Enhance collaboration between module producers, end-users, and clients to further enhance the usability of modular facilities.

Ensure an adequate level of customization, even if that led to longer delivery time for the modules.

Future research avenues

Identify problematic areas in communication between the different stakeholders (Producer – Client – User). Determine appropriate level of end-user participation in the design phase, to achieve better usability in the use phase.

• More case studies with different types of facilities: schools, daycares

• Interviews with Clients i.e. municipal actors: architects, real estate managers, decision makers

• Action research with observations throughout a project delivery from design to operations

Thank you!

D.Sc. Riikka Kyrö

[email protected]

Twitter: @riikka_kyro

Assistant Professor

Tuuli Jylhä

[email protected]

Assistant Professor

Antti Peltokorpi

[email protected]