Modernizing User Interface of global Insurance giant ServiceSys
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Transcript of Modernizing User Interface of global Insurance giant ServiceSys
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Modernizing the user interface of legacy applications at a global Insurance Company
Presenter’s Name: Royal Cyber, Inc.Presenter’s Title, Organization: Royal Cyber, Inc.Presenter’s E-mail Address: [email protected]
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2© 2011 IBM Corporation
One of the world's leading insurance brokers and risk advisers, they have over 25,000 employees and provide advice and transactional capabilities to clients in over 100 countries.
About the Client…
What the client does?
Risk Management Risk Consulting Brand & Reputation Risk Contractual Risk E-commerce & E-Business
Enterprise Risk Management Business Interruption Captive Risk Consulting Customer Care Claim
Construction All Risk Employees Benefits Event Insurance Credit & Political Risk Corporate Governance Risk
What is ServiceSYS ?
The ServiceSYS™ application manages the entire lifecycle of customers, helping to target, service, and build risk management, risk consulting, insurance broking, alternative risk financing and insurance program management services for businesses, public entities, associations, professional services organizations and private clients.
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3© 2011 IBM Corporation
HATS Default Transformation for biggest part of the Green Screen Special Key handling General Layout More appealing & easy to navigate system (web-based)
HATS : principle for client
More as 900 screens 8 Languages 8*900= 7200 MAPs
Goal is to avoid a development by Screen
Issues
Solution
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4© 2011 IBM Corporation
HATS on CICS TS (z/Os, z/VSE) - Architecture Overview
Application Server (WAS)
HTTP Request
HTTP Response
Client
Host on-Demand
Business LogicModule
Webservice
A Module
B Module
HATS (Host Access Transformation Services)
TCP/
IP fo
r VSE
(Tel
net D
aem
on)
z/OS, z/VSE
CICS TransactionServer(TS)
COBOL
Data
JCA
CICS Web Support
Webservicesor
CIAZ
AIX, Windows, Solaris, Linux, HP-UX, z/OS, IBM i, VMWare ESX / ESXi
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5© 2011 IBM Corporation
HATS Default Transformation
ServiceSYS™ HATS Default Transformation engine uses one JSP page to render most of the green-screens.
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6© 2011 IBM Corporation
ServiceSYS™ HATS Default Transformation – Page 1
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7© 2011 IBM Corporation
ServiceSYS™ HATS Default Transformation – Page 2
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8© 2011 IBM Corporation
ServiceSYS™ Types Of Screens
Data screens : default transformation
List screens : default transformation with some additional functions
Menu screens : special generic development with language management
Several Types of screens
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9© 2011 IBM Corporation
ServiceSYS™ HATS - multi-language
ServiceSYS™ HATS application supports a multi-language interface
Based on the Language the user selects, the
application will display the whole interface in
that language
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10© 2011 IBM Corporation
HATS Tabs View Design
Tabs are used to organize menu’s – faster user responsiveness.
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11© 2011 IBM Corporation
ServiceSYS™ HATS Database interaction
Action buttons & Tab buttons come from a database dynamically, based on the type of the screen.
Clicking on any button leads to a new modernized
screen
The number of Action buttons vary according to the type of the corresponding screen.
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12© 2011 IBM Corporation
ServiceSYS™ HATS Menus
ServiceSYS™ HATS application menus are used to organize some relevant screen data. Whenever a user clicks on a menu item, it executes a macro to fetch & load the corresponding screen data on the page.
The Menus are colored differently
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13© 2011 IBM Corporation
ServiceSYS™ HATS Screen Customization
Some screens are customized to better organize green screen(s) data and apply some custom functionality/logic.
Function Keys are customizedbased on the screen type
or database
condition/logic.
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14© 2011 IBM Corporation
Business Benefits Access to host applications without any impact to the existing, proven host applications.
Access from anywhere from browser or mobile/gadgets.
Allows you to improve the productivity of your workforce.
Increase your level of customer service.
Increase in revenue & user/customer satisfaction.
Quick navigation saves a lot of time.
Reduced training costs.
Reduced data-entry error means productivity increased.
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15© 2011 IBM Corporation
Innovate Superhero contest: Win an iPad !
Q. On the fly transformation in HATS is known as:
a) Custom transformation b) Screen Combination c) Default Transformation d) On the fly Transformation
Win an IPAD by answering the following question.
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16© 2011 IBM Corporation
Thank You