Modernizing Our Message · Microsoft PowerPoint - Session 12 - Modernizing Our Message...
Transcript of Modernizing Our Message · Microsoft PowerPoint - Session 12 - Modernizing Our Message...
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Modernizing Our MessageEFFECTIVELY COMMUNICATING AUDIT FINDINGS
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Old LPA Writing Process
• Significant amount of staff time to create the report
• Significant amount of stakeholder time to read and process the report
• Paper based product with few other ways for stakeholders to consume our information
New LPA Writing Process
• Reduced the amount of staff time to create the report
•Made our reports easier for stakeholders to read
• Created more ways for stakeholders to consume our audit results (native HTML reports, collapsible findings, podcasts)
Overview
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Old Writing ProcessRevisions especially brutal (2 rounds)
Internal review 2x as long as draft development.
Days 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
Old Writing Process
Findings
To Agency
Revisions Revisions
Outline
Draft
Internal Review
X-Ref
QCR
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Old Writing ProcessSome examples:
We had to manually create a table of contents…
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Old Writing Processapply numerous font styles (8 shown here)…
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New Report ProcessTwo Goals
1. Transition to native HTML reports
2. Significantly streamline our reports and writing process
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Two GoalsWe wanted to transition to native HTML reports because:
• Easier to distribute
• Easier to search
• Can include links
• Accessible on mobile devices
• Can include video and audio
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Two GoalsWe wanted streamline our reports and writing process because:
•We wanted to get our reports to our stakeholders faster
•We wanted to increase readability
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How We Got Here•We aimed for short stories instead of a novel.
•We put a cap on our content.
•We simplified our problem finding layout.
•We significantly reduced background information.
•We sacrificed connected and eloquent narratives.
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New vs. Old Writing ProcessDays 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
Old Writing Process
Findings
To Agency
New Writing Process
Findings
Rev
Outline
Draft
Internal Review
X-Ref
Outline
Draft
Internal Review
QCR To Agency
Time Saved
Revisions Revisions X-Ref
QCR
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The Results• Under our old writing process, our reports averaged about 40 pages.
• The last four reports we’ve produced under the new process have averaged 17 pages.
• In July we released our first native HTML report with our consolidated format.
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Communicating Beyond Words•Tell a story
•Use different mediums
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28%
Source
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Of cases, visuals have a positive benefit
Visuals improve information synthesis by
Source
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Infographic Resources• Flaticon•Noun Project • Canva•Adobe Spark • Piktochart•Visme
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As of February 2015, the DEA had expended $10.1 million of this funding for the Global Discovery aircraft. The DOD has also expended an additional $67.9 million in DOD appropriated funds to modify the DEA’s ATR 500 and to construct a hangar at the Kabul International
Airport in Afghanistan for the aircraft. Even though collectively the DEA and DOD have spent more than $86 million on the Global Discovery
program, we found that, over 7 years after the aircraft was purchased for the program, the aircraft remains inoperable, resting on jacks, and
has never actually flown in Afghanistan.
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$86 MILLION, DOES NOT FLY
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Video
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Video
Icon made by Freepik from www.flaticon.com
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Video
Icon made by Freepik from www.flaticon.com
Source
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Podcasts
Explanatory Narrative Narrative
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Social Media